Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The theme at this boutique hotel is travel. The lobby is decorated with paraphernalia from all over the world and the elevator is adorned with a world map.
Smoke free premises. 161 units. 9 stories, interior corridors. Accessibility (Call).
0.5 mi w of Union Square; between Hyde and Larkin sts. 1075 Sutter St 94109. Station: Powell Street.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency. The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
Parking
valet only.
Dining & Entertainment
restaurant.
Business Services
Available on premises
Room Amenities
no A/C, coffeemakers, wireless Internet, safes. Some: refrigerators, microwaves.
Guest Services
valet laundry, area transportation-Financial District.
Terms
3 day cancellation notice-fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1519 guests
Showing reviews 1 - 5 of 50
8.0
Charles
Very Good
Traveling as Couple
09-22-2017
Pros:
Cons: Was woken many times by traffic noise and other guests. They need to check the seals on windows and room doors as a lot of noise gets into the room.
9.0
Verified Hotel Guest
Wonderful
Family with Teens
09-22-2017
Pros: Friendly, clean and valet parking much cheaper than the higher star chain hotel. Very nice boutique hotel, also felt very safe. I would definitely stay there again.
Cons:
10.0
Verified Hotel Guest
Exceptional
09-22-2017
Pros:
Cons: Yea why was the toilet dispenser so far away. You practically have to get off toli et to clean yourself.
10.0
Svetlana
Exceptional
review category group of friends
09-19-2017
Exceptional
Pros: Great location. Spacious room. Comfy beds. Absolutely fine experience.
Cons:
10.0
Stewart
Exceptional
young couple
09-16-2017
Fantastic
Pros: Very eclectic decor..thestaff where very helpful especially Theo who went way above the line of duty.loved the live music at 5.30 and the free wine.a very special experiance
Cons:
3.8
Andrew
Poor
young couple
09-11-2017
They may be a bit...
Pros: No parking at this site. Only two blocks away from "interesting" area of Tenderloin and reception staff were at great pains to tell us not to "turn left outside the hotel - as it's kinda crazy down there in Tenderloin!" We found it was OK though if you just want to turn right ... and head towards Union Square with it's permanent stench of weed and endless lines of aggressive street-homeless beggars! Shape up San Francisco and help your needy homeless!
Cons: On-site restaurant we used for one evening meal but found it pretentious and pricey against other better restaurants we found locally.
4.6
Keiko
Disappointing
review category group of friends
09-07-2017
Disappointing
Pros: The rooms were styled nicely.
Cons: Neighborhood was sketchy. Cleaning staff yelled at me that room wasn't ready. When I told the front desk I was quickly given a suite, and room service brought up complimentary wine and chocolate. Yes, nice service, but I felt total disregard for my concern, just give me freebies to shut me up. There is just no friendliness and lack of true professionalism that you would expect for this price. Disappointed and will never stay here again.
10.0
Amy
Exceptional
family with young children
09-05-2017
Excellent, artsy hotel in good...
Pros: The staff at this hotel are fantastic! Friendly, knowledgeable and fun.
The lobby and hallways have beautiful art - enjoy!
The beds were very comfy, and rooms were nicely decorated.
The late afternoon live music and wine in the lobby was wonderful!
Cons: It was very hot in the city when we were there, and air conditioning was limited - I realized that this is not the hotels' fault, but did make the rooms a little warm.
9.2
Tom
Wonderful
young couple
09-05-2017
Fantastic
Pros: - Clean and spacious room
- Very friendly staff
- Beautiful Lobby
- Wine degustation in the lobby
Cons: - Price
7.5
John
Good
solo traveller
09-05-2017
Perfect for a quick getaway.
Pros: Fine for a quick 1 night stay in SF. Area was fine, I didn't feel any different walking here than I would anywhere else. There's a lovely place for a coffee & breakfast bagel just a block away, Cozy Cafe, out the door & turn right. Also a decent bar across the street open the corner, Aces Bar.
Cons: Not much to be fair. There were a few guys at the desk when I was checking in complaining that they had been waiting for their luggage for a half hour, but I had no issues here at all.
9.6
John
Exceptional
young couple
09-04-2017
An excellent hotel in a...
Pros: Most friendly and helpful reception staff I have encounted in any hotel. Always happy to help with any question or problem.
Cons:
3.8
Allison
Poor
review category group of friends
09-04-2017
Hot and awkward
Pros: Decor was nice
Cons: No AC made it very uncomfortable for four people staying in one room. Ceiling fan wasn't enough to cool everything down during the heatwave. Also, the front desk made me very uncomfortable during check in- asked questions like "what's your blood type?" I know it was meant to be humorous but it felt like a very inappropriate thing to ask.
8.3
Carmen
Very Good
family with young children
08-30-2017
Very good
Pros: Staff was extremely helpful!
Cons:
8.8
Janice
Excellent
family with young children
08-29-2017
Good value for money
Pros: Friendly staff, wine happy hour
Cons: Room on the small side , slightly further out than we would have liked for a 4 night stay .
8.8
Darcy
Excellent
young couple
08-26-2017
This is a delightful, comfortable,...
Pros: We only ate breakfast once at the restaurant and it was good! Would have liked to go back to try other menu but schedule too busy.
Cons: The neighborhood could be a bit sketchy in the evening. The hotel did tell us upon arrival about areas to avoid at night. We walked all over all times of day and night and managed without incident!
5.8
Olivia
Okay
review category group of friends
08-23-2017
Ok - but am now...
Pros: The staff! All of the staff were friendly, helpful.
Cons: We had three people in the room and had to repeatedly ask for three towels. Our cards also wouldn't work multiple times so we had to return to reception.
8.3
Matteo
Very Good
review category group of friends
08-21-2017
Very good
Pros: The breakfast
Cons:
7.1
Thomas
Good
family with young children
08-21-2017
Good
Pros: Location was great, friendly staff, a very good restaurant downstairs for breakfast or dinner (really great)
Cons: small beds, hotel needs to be renovated
6.7
Angela
Pleasant
family with young children
08-15-2017
A good location especially for...
Pros: A good location. Although on arrival staff weren't amazingly helpful, after that, all staff were very good providing a handy map for running etc.
Good, clean facilities.
Free wine tasting every night at 5.30 with local musicians
Absolutely amazing bakery just around corner - don't miss Mr Holmes, especially the Cruffins!
Great bar next door and great restaurants within easy walk.
Cons: Not especially good value for money. Walls were thin - I could hear discussions next door almost word for word!!
9.6
Sherri
Exceptional
young couple
08-14-2017
Would recommend. Free wine and...
Pros: Staff are great, warm and friendly
Cons: Details to cleanliness. Nothing really but ie trim around beautiful elaborate could have used a scrub. Just little nothing things like that
10.0
Maeve
Exceptional
young couple
08-08-2017
Exceptional
Pros: Lovely friendly staff. Very helpful.
Cons:
8.8
Leonie
Excellent
family with young children
08-05-2017
Great place to stay
Pros: Quirky boutique type hotel in quieter neighbourhood
Very friendly and helpful staff
Free wine/music at 5.30 every day
Cons: Location wasn't as good as I was expecting....15 minute fast walk to Union Square but quieter and bigger rooms as a result
Cons: Noise - around the corner from a very busy firehouse. On a warm night in SF with no air conditioning, needed to keep windows open thus able to log all the many calls for the local firehouse (7 between 11pm and 2am).
6.7
Jennifer
Pleasant
review category group of friends
08-01-2017
Pleasant
Pros: Decor
Cons: Beds
10.0
Linn
Exceptional
family with young children
07-31-2017
Great place to stay in...
Pros: Restaurant in the hotel is great. Rooms are unique and colorful. Boutique Hotel feel.
Cons:
9.6
Darynmae
Exceptional
family with young children
07-31-2017
Exceptional
Pros: The style of the room and the fresh air since they didn't have ac
Cons:
9.6
Aleksandra
Exceptional
family with young children
07-31-2017
Exceptional
Pros: Extremely friendly stuff.
Cons:
8.3
Bradders82
Very Good
young couple
07-30-2017
Nice, friendly find in Central...
Pros: Very helpful staff, clean rooms and public spaces. Nice location if you're happy to walk that little bit further!
Cons: Rooms were slightly on the small side and we could hear the adjoining room pretty clearly, but still great value compared to others.
6.7
Leopoldo
Pleasant
young couple
07-30-2017
Pleasant
Pros: Accessible to shopping complex.
Cons: Far from the church.
8.8
Shawn
Excellent
young couple
07-28-2017
A great place to stay....
Pros: Great friendly helpful staff. 5pm Happy Hour
Cons: Thin walls and heard noises from nearby rooms
8.8
Melbourne
Excellent
young couple
07-27-2017
This hotel had a lot...
Pros: The rooms look liked they were recently refurbished, modern, clean and very comfortable. Good functional bathroom. The front desk staff were outstanding, great personalities, humorous and very helpful. Convenient location close to Union Square.
Cons: The area was convenient but late at night there were a lot of homeless people around. Sad to see.
5.4
Zahrina
Fair
young couple
07-26-2017
Passable
Pros:
Cons: Can hear people in other rooms talking or moving things, and doors opening and closing nonstop
7.9
Sarah
Good
review category group of friends
07-26-2017
Great for a short stay.
Pros: Great for a short stay. Room was decent, beds were comfy and we were well looked after. Thank you for your service.
Cons: Nothing bad. View was of the next building, we didn't expect a view. It was a shame that my requests for a room on a higher floor wasn't available, I made the request weeks back upon booking and was told when I arrived that only the 1st floor was left. Room could do with a more thorough clean of the carpet, especially under the bed, desk and along the edges.
7.1
Sara
Good
solo traveller
07-25-2017
Pretty hotel but location not...
Pros: Staff was very friendly and room was clean and pleasant
Cons: Property is quite nice but in a not so nice location - too close to Tender loin vs Union Square . At night there are streetwalkers and it is quite unpleasant
Very basic amenities/services (ie no minibar, no gym, no room service) so would not reccomend if you are traveling for business
9.2
Anthony
Wonderful
young couple
07-19-2017
Cosy, quirky and comfortable!
Pros: Very nice hotel in a good location. Room was exceptionally clean, stylish and very comfortable. Staff extremely personable and helpful. The happy hour free wine was a great touch.
Cons: Nothing.
9.6
Kayla
Exceptional
young couple
07-17-2017
Exceptional
Pros: Staff was incredibly friendly and helpful - I was a bit of an airhead upon check-in and the staff was fantastic about not making me feel bad about it (MUCH appreciated after a long day). Loved the decor and feel of the entire place. Wifi was very fast, which was appreciated for an online video lecture that had to be taken during our one night stay. The shower/tub combo had pre-installed soap/shampoo/conditioner dispensers, and a bath mat was tucked under the sink for us to use if needed. The room itself was very spacious, had a fantastic ceiling fan and a gigantic walk-in closet. Spacious drop-off in front of the hotel (off the street) that allowed for close-by unloading of the car and quick access to the valet was also a huge plus since on-site parking wasn't possible.
Cons: Older hotel, so the thinner walls weren't a huge surprise, and unfortunately we had a fussy baby in the room next to us. If it weren't for the crying, however, I doubt noise would have been an issue. We ate dinner in the little restaurant downstairs since nothing close by was sounding all that great, and wasn't super impressed by any aspect of it, especially the lack of diverse meatless menu items - not sure how affiliated with the hotel they actually are. Paid close to $40 for overnight parking, but I guess you can't really escape that in the city.
7.9
Greg
Good
young couple
07-17-2017
Good
Pros: The staff was excellent. So friendly and accommodating.
Cons: Lots of loud noises at night. I think it was the room doors slamming.
6.3
Lois
Pleasant
solo traveller
07-12-2017
Not so Joyul in San...
Pros:
Cons: Thin walls made everything that went on in the adjacent room too audible. Many of the surrounding blocks were unsavory.
8.3
Suvi
Very Good
young couple
07-12-2017
Very good
Pros: Great location and very friendly and helpful staff.
Cons:
9.2
Elsa
Wonderful
young couple
07-08-2017
We had a great stay...
Pros: The rooms were so chic Loved it
Cons: A little noisy in the late evening
8.3
Toby
Very Good
young couple
07-08-2017
Good value and a nice...
Pros: Staff was friendly. room clean. Shower good. Good location if you don't mind walking. Staff very friendly.
Cons: There is a large fee for parking your car. Could have saved if we parked in the garage ourselves.
10.0
Angela
Exceptional
review category group of friends
07-06-2017
Great hotel to spend the...
Pros: The staff are very friendly and helpful. Cute hotel!
Cons:
9.2
Keely
Wonderful
young couple
07-06-2017
Superb
Pros: Free wine and live music from 5:30-6:30 was great. Rooms were nicely decorated and staff was very friendly and helpful.
Cons: The walls between our rooms were very thin and provided very little sound barrier
8.8
Andrew
Excellent
review category group of friends
07-06-2017
Nice hotel good location for...
Pros: Very comfortable all round, perfect staff
Cons: Not much
10.0
Carrie
Exceptional
young couple
07-05-2017
Great place to stay
Pros: Everything
Cons:
9.6
Karlon
Exceptional
review category group of friends
07-05-2017
Exceptional
Pros: Staff was super friendly and accommodating to all my needs. They were able to answer all my questions and meet all my requests. Rooms we spacious and comfortable. Building had a lot of character. The hotel had a nice brunch spot as well.
Cons: Neighborhood is nice but be careful walking out super late.
10.0
Jeffrey
Exceptional
young couple
07-05-2017
Hotel Carlton exceeded expectations and...
Pros: Staff was courteous and attentive. Liked the decor. The morning coffee in the room was great. Wife loved the bath and relaxed there each night.
Cons: No comments here
6.3
Ipanemagirl
Pleasant
young couple
07-04-2017
If I had to stay...
Pros: bathroom were tiny but remodelled and clean. there was a safe. coffee. close to where we had to go . and garage next door was cheaper than hotel $28.
Cons: NO the mattress was hammocky and small for queen and we kind of fell into a sink hole and slept poorly the first night , second night took a pill and slept. No no ice view no aird cond so had to open windows and get siren noises all night, no bottled water no fridge, no slippers, but the price was decent for SFO and we chose the location to see a different part of SFO,,,which was not as nice as by the ferry bldg where we usually stay hotel Vitale, lot more expensive though.$40. for parking!
8.8
Pamela
Excellent
review category group of friends
07-04-2017
Very nice older hotel with...
Pros: Older hotel with character and interesting photos from Tibet with Tibetin theme throughout. Staff was especially friendly and funny. Parking was easy and most affordable in the city. Lyft/uber is available in seconds, but also nice walk to wharf area or Civic area. All and all very easy location.
Cons: Pillows were hard and lumpy. Elevator can be slow to arrive and quite tiny
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