Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The theme at this boutique hotel is travel. The lobby is decorated with paraphernalia from all over the world and the elevator is adorned with a world map.
Smoke free premises. 161 units. 9 stories, interior corridors. Accessibility (Call).
0.5 mi w of Union Square; between Hyde and Larkin sts. 1075 Sutter St 94109. Station: Powell Street.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency. The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
Parking
valet only.
Dining & Entertainment
restaurant.
Business Services
Available on premises
Room Amenities
no A/C, coffeemakers, wireless Internet, safes. Some: refrigerators, microwaves.
Guest Services
valet laundry, area transportation-Financial District.
Terms
3 day cancellation notice-fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1519 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: Friendly, clean and valet parking much cheaper than the higher star chain hotel. Very nice boutique hotel, also felt very safe. I would definitely stay there again.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: My wife loved the elevator door that swings out. Pretty cool feature. Every floor had a different theme, which I think it's neat.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was very nice.
Cons: A little pricey.
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons: Yea why was the toilet dispenser so far away. You practically have to get off toli et to clean yourself.
8.3
Anonymous
Very Good
10-03-2016
Comfortable place to stay --...
Pros: Room size was decent / slightly larger compared to similar hotels in SF. Staff was friendly and efficient. Bell captain responded quickly and was attentive. Room was comfortable, decent bathroom, walk in closet. It was a good place to get work done and a easy walk to moscone center. Ceiling fan kept the room cooler. They had a happy hour though I never made it in time. Definitely would stay here again!
Cons: Outside noise on Sunday night lasted until 1am. The other nights it quieted down before midnight. Occasional door slam down the halls. Parking valet retrieval was a little slow on the outbound (waited about 15 min).
9.2
Anonymous
Wonderful
09-28-2016
Cute hotel, reasonable price
Pros: The rooms were clean, spacious & quaint.
Cons: The bathroom was very small
10.0
Anonymous
Exceptional
09-25-2016
Very comfortable base for our...
Pros: The view from our room (912) was spectacular but most of all the staff were warm and friendly and the free wine at 5:30 every day was great!
Cons:
6.7
Anonymous
Pleasant
09-25-2016
Pleasant
Pros:
Cons: The room are vers badly isolated. We could hear the persons talking in the room next to ours.
So for that reason we will not come back in this hotel.
9.6
Anonymous
Exceptional
09-24-2016
In the middle of everything...
Pros: In the middle of everything, you can walk or take a uber. The rooms were so cute, comfortable and clean. The hotel was across a upscale apartment so tourists were limited.
Cons: It was a bit on the expensive side.
9.6
Anonymous
Exceptional
09-24-2016
Loved this place, close to...
Pros: Great location, incredible staff. Loved our room, would go back again
Cons:
9.2
Anonymous
Wonderful
09-23-2016
Superb
Pros: A wonderful alternative to all the look-the-same hotels. Inspiring design.
Room was quiet but without a pleasant view. But who is much the time in the room in San Francisco.
Cons:
7.9
Anonymous
Good
09-22-2016
Very enjoyable and staff were...
Pros: Very good central location and good value for money
Cons: Poor restaurant facilities and no bar area although I know they are currently working on this
9.2
Anonymous
Wonderful
09-22-2016
Very enjoyable, would recommend
Pros: Very friendly and helpful staff. Very clean and comfortable hotel. Would recommend a stay at the hotel.
Cons: Bed and breakfast would be easier
10.0
Anonymous
Exceptional
09-20-2016
Exceptional
Pros: The pillows were fabulous.
The staff were extremely helpful and entertaining
The location was also ideal
Cons: There was almost nothing.
If I pick one thing - the position of the soap dispenser in the shower was not well thought out
4.6
Anonymous
Disappointing
09-19-2016
Disappointing
Pros:
Cons: Too noisy
8.3
Anonymous
Very Good
09-18-2016
Friendly and helpful staff
Pros: Really helpful staff and free drinks in the lobby early evening
Cons: The fee for valet parking but it seems it's the norm for the city.
8.8
Anonymous
Excellent
09-15-2016
Great place to stay
Pros: The hotel was conveniently located close to the California cable car and a short walk from Union Square. The fact it was located just round the corner from Mr Holme's Bakehouse was a bonus!
The room was spacious and the beds comfortable. A nice hotel close to the center of SF.
Cons:
7.9
Anonymous
Good
09-15-2016
Good
Pros: Nice staff
Cons: Expensive though you need to endure staying at SF
9.2
Anonymous
Wonderful
09-13-2016
Lovely stay.
Pros: Nicely decorated and comfortable room. Friendly staff, good location.
Cons: Complimentary breakfast would have been nice.
8.8
Anonymous
Excellent
09-10-2016
Fabulous
Pros: LocationCleanliness Friendly staff
Cons:
5.4
Anonymous
Fair
08-30-2016
Great staff! Noisy room!
Pros: Staff was very helpful!
Cons: Rooms were very noisy. I could hear every word my neighbors spoke!
8.3
Anonymous
Very Good
08-23-2016
Great location, a little noisy
Pros: Great location within walking distance of many local attractions and easy transport links to others. Nicely decorated, friendly staff. Perfect for a weekend in San Francisco.
Cons: Unfortunately the walls are very thin so in my room I could hear every word of the upstairs neighbours' conversation in the middle of the night. Not great if you're jet lagged and need to sleep!
9.5
Anonymous
Exceptional
08-22-2016
Great stay, would love to...
Pros: The staff, the water and ice dispenser and the free wine and music every evening.
Cons: The bath tub could be a little cleaner.
8.8
Anonymous
Excellent
08-21-2016
3 Star facilities, 5 Star...
Pros: The hotel staff is better than most hotel staff at 5 star hotels. Excellent service!
The rooms are nice (be sure to take the King size-rooms on the upper floor so you'll get a nice view!) and the cleaning is spotless!
You won't find a better Hotel at this price in SF! The management of this hotel is superb.
Cons: The walls are thin.
The hotel is very close to Tenderloin and Civic Center. There is a lot of junkies, hobos and mentally ill people roaming the streets south-east of the hotel. Avoid the area south of Post street and east of Polk street and you'll be fine!
6.3
Anonymous
Pleasant
08-20-2016
Great location. Cool vibe but...
Pros: Cool hip vibe
Music in lobby
Great attitudes of staff
Cons: Very loud at night
Thin walls
Thin windows
8.3
Anonymous
Very Good
08-20-2016
Very good
Pros: Johnny, the doorman was awesome! So helpful and kind.
Cons: A bit overpriced.
6.3
Anonymous
Pleasant
08-20-2016
Pleasant
Pros: Nice lobby , old typical hotel. Big bathroom.
Cons: Not really central, expensive for level of quality.
10.0
Anonymous
Exceptional
08-19-2016
Fun in SF for two...
Pros: Loved the location, clean boutique room with everything you need, water machine, HBO
Cons: Nothing
8.8
Anonymous
Excellent
08-18-2016
We had a wonderful stay...
Pros: The staff was extremely friendly and helpful.
Cons:
9.6
Anonymous
Exceptional
08-18-2016
Exceptional
Pros: Beds were very comfortable.
Cons:
8.8
Anonymous
Excellent
08-15-2016
Nice!!!
Pros: Located in a very good position , the staff was very kind & always available.
Room clean & wide.
Close to bus station.
8 minutes walking from Union square.
Cons: The price should have been including also the breakfast.
10.0
Anonymous
Exceptional
08-14-2016
Beautiful place!
Pros: The bed was nice. The bathroom was so nice! And the restruant and menu was very delicious.
Cons: Just no parking :( but that's San Fran for ya. The parking garage was nice just down the street - $20 for an overnight, and you can take it out whenever.
8.8
Anonymous
Excellent
08-11-2016
Charm in SF
Pros: Old style charm. Great front desk.
Cons:
5.4
Anonymous
Fair
08-11-2016
Passable
Pros: Decoration
Cons: Thin walls, no noise isolation very cold rooms
7.1
Anonymous
Good
08-09-2016
Great stay and friendly staffs
Pros: Clean bright room, and nicely decorated. Staffs are friendly. Location is near Union Square station, which is accessible for transportation. Walk in wardrobe with space to put in the luggage bag.
Cons: Thin walls, noisy. Room is abit small.
7.5
Anonymous
Good
08-08-2016
Business trip to SF for...
Pros:
Cons: Old style hotel with one layer windows, so you can listen all noises from street ( I lived on the 9 floor). What about district, it is not safety for walking with children at the evening, so much drunk people at the street.
6.7
Anonymous
Pleasant
08-06-2016
Great hotel, poor location.
Pros: Staff, room & wine at 5:30 - 6:00.
Cons: Hard pillows.
Distance to anywhere good…. e.g. Union Square and Chinatown. The hills make them further than they really are.
The cost.
6.7
Anonymous
Pleasant
08-04-2016
Comfortable city getaway, close to...
Pros: Room was spacious and a good deal for the city. Bed was comfortable and the closet was huge!! The restaurant next door, Fly, was very tasty and reasonably priced for the location. We were able to eat late, too.
Cons: The walls were VERY thin. I didn't sleep more than an hour all night. Noise from the hallway went very late and started very early. Also I could hear every buzz and Bing of the guy's phone next door! I could even hear the jungle of his belt as he got dressed.... Absolutely no effective sound management in the building.
6.7
Anonymous
Pleasant
08-04-2016
Pleasant
Pros: Room nice and clean and bed very confortable
Cons: Not friendly people at deskfront
Very expensive for what you get (although i guess San Francisco is very expensive)
5.4
Anonymous
Fair
08-03-2016
Nice but very noisy! Wine...
Pros: Quirky lobby area.
Cons: The noise from everyone and everything around.. banging doors, elevators, water dispensers, people 2 floors down in the lobby!
No option but to valet park at additional cost.
8.3
Anonymous
Very Good
08-02-2016
Very good
Pros: Service by staff was great.
Cons:
8.3
Anonymous
Very Good
08-01-2016
Funky and Comfortable
Pros: I like the funkiness of this place. The lobby was super comfortable with the fire place going at all times. A nice touch to have a cocktail hour in the early evening. I loved the cast iron bath and the decor. The place is what I expected for San Francisco.
Cons: I am not crazy about carpets in hotel room...but that's my thing.
9.6
Anonymous
Exceptional
07-31-2016
Exceptional
Pros: The bed was fantastic and the staff very helpful.
Cons:
8.8
Anonymous
Excellent
07-31-2016
Well located hotel, very friendly...
Pros: Excellent staff, especially Mr Gio at the front desk. Gave us excellent tips to go around the city.
Cons: Paying for parking when the hotel is already expensive compared to other major cities
9.2
Anonymous
Wonderful
07-31-2016
Stay Here.
Pros: Fantastic staff, complementary wine and music half hour daily, decor a little bit exotic. Comfortable bed.
Cons:
9.2
Anonymous
Wonderful
07-29-2016
Superb
Pros: I like it
Cons: None
9.6
Anonymous
Exceptional
07-28-2016
Exceptional
Pros: The staff was friendly, upgraded our room. The restaurant was delish.
Cons: Valet parking is not free.
9.2
Anonymous
Wonderful
07-28-2016
Great value , cute hotel!
Pros: The staff are wonderful. Very friendly and welcoming. Very helpful. The free wine happy hour is neat. Great vibe at this hotel.
Cons: Beds are too soft.
7.9
Anonymous
Good
07-25-2016
Good
Pros: - location, proximity to Union Square but also Civic Center
Cons:
9.2
Anonymous
Wonderful
07-23-2016
Great and comfortable stay in...
Pros: Good and quiet location. The staff is super friendly and tries to help you out with all your questions.
Cons: The only negative that I could mention, which was mentioned in previous comments as well, is that the building is older and through that it is not as soundproof as newer ones. But, if you bring earplugs, you will be fine ;-)
;detailController.handleFacebook('SEO','Hotel Carlton, a Joie de Vivre hotel', '113107', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/113107H1.jpg', 'San Francisco', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Hotel Carlton, a Joie de Vivre hotel', '113107', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/113107H1.jpg', 'San Francisco', '', '', '', '');){kind=link}
