This hotel centers on an eight-story atrium with a translucent fabric roof. Some guest rooms have views of San Francisco Bay or the surrounding hills.
Smoke free premises. 789 units. 9 stories, interior corridors. Accessibility (Call).
US 101 exit Broadway-Burlingame, just e. 1333 Bayshore Hwy 94010.
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Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. The Green Key Eco-Rating Program recognizes hotels, motels, and resorts that are committed to improving their environmental performance.
valet laundry, boarding pass kiosk, airport transportation, room service, area transportation-Burlingame Trolley.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 1482 guests
Showing reviews 1 - 5 of 50
7.9
Anonymous
Good
review category group of friends
04-17-2018
Good
Pros:
Cons:
7.9
Kathleen
Good
young couple
04-16-2018
Good stay near the airport.
Pros: The bed and pillows were very comfortable. It was in a great location for our flight; the courtesy bus to and from the airport was great although one of the drivers was rude: wouldn't help me with luggage, but very quickly helped one of the other passengers with their bag (who happened to be a pilot). The breakfast was also one of the best we had on our trip. The views from the room at night was lovely: watching the plane lights come in was great.
Cons:
10.0
Jay
Exceptional
young couple
04-15-2018
Pleasant and affordable.
Pros:
Cons:
9.6
Kristia
Exceptional
family with young children
04-14-2018
Exceptional
Pros:
Cons:
9.0
Michele
Wonderful
Solo Traveler
04-13-2018
Pros: The shade that made the room pitch black!! I slept wonderfully!!!
Cons: Room was great - but why don't expensive hotels have exhaust fans in the bathroom?
10.0
Jonathan
Exceptional
Solo Traveler
04-13-2018
Pros: Location and rooms
Cons: No
10.0
Anthony
Exceptional
04-13-2018
Pros:
Cons: The open floor plan
9.0
Verified Hotel Guest
Wonderful
Business Traveler
04-13-2018
Pros: Tremendous experience! Clean, upgraded, convenient. The hotel provides some amazing services and had a wonderful restaurant and bar. For a business traveler I was able to get to meetings, express check in, and the airport shuttle service was incredible.
Cons: Overall a great experience!
10.0
David
Exceptional
Family with Young Children
04-13-2018
Pros: great updates and new renovation. Fabulous hotel - except for the business center. its lame.
Cons: no
10.0
Tameka
Exceptional
Family with Young Children
04-13-2018
Pros: The staff was friendly and helpful.
Cons: No
9.0
Stacy
Wonderful
Family with Teens
04-13-2018
Pros:
Cons: the false fire alarm going off at 7:00 am and the dirt on the bathroom floor
8.0
Ha
Very Good
Family with Young Children
04-13-2018
Pros: Good location close to SFO, frequent transfers (every 10 minutes) to airport. Staff efficient and professional, especially baggage storage staff who were very helpful. Flexible with check out time. Transfer bus to Burlingame.
Cons: Meets expectations as an airport transfer hotel, no problems. Have used it several times.
10.0
Richard
Exceptional
Traveling as Couple
04-13-2018
Pros: Everything about this hotel was EXCELLENT
Cons: No
9.0
Alex
Wonderful
Business Traveler
04-13-2018
Pros: very good
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: very accommodating, cool architecture, great service, good food, awesome location.
Cons: Other than there being hair in the shower drain from a previous guest, everything was perfect.
Pros: Nothing. They have away our room and now we have to book another room. Money down the drain.
Cons: They gave away our room instead of calling us.
10.0
David
Exceptional
Traveling as Couple
04-13-2018
Pros: The staff was excellent no issues plus great resturants a block away or if you not wanting to leave the hotel has inside dinning and bar too plus free Wifi.There is a charge for parking while you stay and belive is 25 a day..
Cons: Well just other than construction going on to repair freeway entrances but not so much an issue.
10.0
Holley
Exceptional
Solo Traveler
04-13-2018
Pros: everythign
Cons: no
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: Great price, nice quiet hotel
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: Location. Quality of rooms.
Cons:
10.0
Joy
Exceptional
04-13-2018
Pros: Was great that we were able to drop our Hertz rental car there, thanks to one of the employees letting us know. Quiet, nicely furnished. Convenient to airport, and great shuttle schedule.
Cons:
9.0
Verified Hotel Guest
Wonderful
Group Traveler
04-13-2018
Pros: Cleanliness and front desk staff
Cons: Manager at the coffee stand the next morning. Not very friendly.keep saying this wasn't her area and not very helpful at all.
10.0
Diana
Exceptional
Solo Traveler
04-13-2018
Pros: Close to airport; complimentary shuttle.
Cons:
10.0
Molly
Exceptional
Business Traveler
04-13-2018
Pros: Helpfulness of staff. I was stuck in SFO with no luggage for the night and the staff was so helpful and accommodating.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Modern spacious big high def tv
Cons: I can't think of any right now
8.0
Verified Hotel Guest
Very Good
Family with Teens
04-13-2018
Pros: Atrium provided us space to play card games and chat with family.
Cons:
10.0
Catherine
Exceptional
Traveling as Couple
04-13-2018
Pros: The hotel is minutes from the airport and they have a shuttle. The restaurant in the Atrium was spectacular and our waitress was extremely nice and efficient. We only stayed on night but it was memorable Highly recommend!
Cons: They could have done a better job cleaning the room!
5.0
Todd
Fair
04-13-2018
Pros: Location
Cons: Yes, the $100 pet fee which is absolute price gouging. The room was almost the same price. The entry light had to stay on if you wanted to watch TV which was a pain having to have that light on, this can be fixed rather easy.
9.0
Lily
Wonderful
Traveling as Couple
04-13-2018
Pros: They were incredibly helpful, guiding us through our rental car drop off at the hotel, to the gas station, getting our golf clubs and bags to our room. We enjoyed staying here.
Cons: The drinks were incredibly expensive.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: The staff is great. Work graveyard-made sure I got in my room early.
Cons: Thought parking fee is high-$15 would be plenty.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: location
Cons: none
9.0
Kent
Wonderful
Traveling as Couple
04-13-2018
Pros: I wish there was a coffee maker in the room
Cons:
5.0
Katherine
Fair
Traveling as Couple
04-13-2018
Pros: easy/ convenient location to SFO.
Cons: the women who did my check in was extremely abrasive and rude.
10.0
Danielle
Exceptional
Traveling as Couple
04-13-2018
Pros: Airport shuttle ran frequently. Although a bustling conference center, rooms were very quiet. Lost our luggage and the front desk staff helped us out and gave us toothbrushes.
Cons: Room was clean but dusty in some areas that seemed to be missed on the daily cleaning (the shelf under the drawer on the nightstand for example).
10.0
Otto
Exceptional
Business Traveler
04-13-2018
Pros: Great Location, Luxurious rooms
Cons: No
9.0
Kenneth
Wonderful
Business Traveler
04-13-2018
Pros: nice clean hotel
Cons: Staff a bit uppity.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: Clean, new and good deal!
Cons: Even for printing out, you will be charged..
9.0
Rongfei
Wonderful
Traveling as Couple
04-13-2018
Pros: Great!!!
Cons:
8.0
Rodney
Very Good
Business Traveler
04-13-2018
Pros: If you need to be close to SFO this location is good.
Cons: Like all hotel bar and restaurants the prices are outrageous! No worse than others but very pricey place to eat and drink. On top of being a hotel you have to pay the San Francisco premium as you do in all things in California!
7.0
Husein
Good
Family with Teens
04-13-2018
Pros: Convenience to airport
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Transportation from the airport was seamless. The check in process was quick, and the room was quiet and comfortable.
Cons: No
9.0
Karina
Wonderful
Family with Teens
04-13-2018
Pros:
Cons: The parking garage was a little inconvenient
1.0
Juan
Very Poor
Traveling as Couple
04-13-2018
Pros: They had a homeschooling conference going on while we were there. People were coming to going who are not even Hotel guests. They only came for the conference but we're still using the pool and hotel amenities. We wanted to use the pool but Couldn't.
Cons: Kids were running around and yelling at all hours of the night. Kids were using the hot tub and Jacuzzi who were not even gas but were there for a conference. I asked several different hotel employees for help with this matter and nobody did anything.
7.0
Jeff
Good
Business Traveler
04-13-2018
Pros: Beautiful place. Very nice
Cons: The pet friendly status should be more honest. $100 non refundable fee for my 11 year old feeble dog seems ridiculously high. Especially since the details aren't up front. My fault I guess for not having the time or energy to research better.
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
04-13-2018
Pros: My flight was delayed and they allowed me to stay longer and didn't charge me
Cons: Music was kind of loud
10.0
David
Exceptional
04-13-2018
Pros: Proximity to airport. Shuttle service.
Cons: No
9.0
Eamonn
Wonderful
Solo Traveler
04-13-2018
Pros: Clean and modern
Cons: Noisy
10.0
Jay
Exceptional
Business Traveler
04-13-2018
Pros: The front desk staff was great. He offered me a king upgrade. I really appreciate it.
Cons:
10.0
Patrick
Exceptional
Solo Traveler
04-13-2018
Pros: Very nice hotel. Staff was very nice and professional. Check in was a breeze. Excellent location!
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