JW Marriott San Francisco

AAA Inspector Rating
8.7
Excellent
432 Guest Ratings
515 Mason St
San Francisco, CA 94102- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
4.3
Overall
Room4.2
Bath4.4
Public Areas4.4
ARATED
AAA Inspector Notes
Designed by John Portman, this landmark property is situated in an excellent location for exploring the city. Rooms are spacious, comfortable and most have excellent city views. Smoke free premises. 344 units. 21 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just w of Union Square at Mason St. 515 Mason St 94102. Station: Powell Street.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: microwaves.
Sports & Recreation
exercise room, massage.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
check-in 4 pm, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 432 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Traveling as Couple
11-17-2017
Pros: Service
Cons: Rooms had an old, dated smell to them. Lots of noise from outside on the streets even though we were on the 11th floor. Could hear conversations from the rooms next door. There was no aux plugin for smartphones which is unusual in 4 star hotels in 2016.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
11-17-2017
Pros: Staff was excellent. Rooms were big. Loved the espresso.
Cons: It was difficult to get to with all of the one way streets and streets that you couldn't turn left on.
10.0
Janet
Exceptional
Group Traveler
11-17-2017
Pros: Staff was excellent!
Cons:
8.0
John
Very Good
Family with Teens
11-17-2017
Pros: Great location. Friendly front desk and bell hop staff. Room was very nice, except for the approx 8" x 10" burn mark in the carpet (Room 606).
Cons: I called in the day we were arriving and the woman who answered was downright rude when I asked if we had a room with double beds. She was dismissive and said we had a king bed and couldn't switch, but relented a bit and said the front desk might help.
8.0
Huang
Very Good
Traveling as Couple
11-17-2017
Pros: Great location
Cons: No
Showing reviews 1 - 5 of 50