Palace Hotel, A Luxury Collection

AAA Inspector Rating
8.7
Excellent
1397 Guest Ratings
2 New Montgomery St
San Francisco, CA 94105- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.1
Overall
Room3.9
Bath3.8
Public Areas4.6
ARATED
AAA Inspector Notes
A 1909 San Francisco landmark, the hotel has been lovingly restored and offers newly renovated guest rooms and luxurious common areas. Smoke free premises. 556 units. 8 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
Just e of Union Square; at Market St. 2 New Montgomery St 94105. Station: Montgomery Street.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
heated indoor.
Parking
valet only.
Dining & Entertainment
restaurant, also, The Garden Court, see separate listing, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: coffeemakers.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, boarding pass kiosk, room service, child care, area transportation-within 5 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 1397 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: 2nd Concierge was very helpful with an issue we had. Was very apologetic and made up for it far beyond my expectations.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: This was an extraorindary hotel experience - probably the best of my life. The facility is stunning. The atrium was picturesque, the new gym was better than the one I pay for at home.
Cons: The parking prices were ABSURD. $52 PLUS TAX. But I'm pretty sure that's market rates for SF.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Hotel is a historical beauty located in a fantastic location. The food and cocktails are great, and it doesn't feel as if the hotel is constantly trying to nickel and dime you, which is common these days.
Cons: Management needs to review their staffing of the front desk and rules regarding unruly guests. In addition, rooms vary wildly in appearance and amenities within the same room "type", which necessitates speaking with the hotel before and after booking.
5.0
Anonymous
Fair
08-11-2017
Pros: The Restoration of the Hotel was very nice.
Cons: Staff was short and took a lot of time to check in, bags did not get to room in a timely manor, the whole experience was more like a 3 star verses a 5 star as you have rated. Price for the room was much to high.
7.0
Anonymous
Good
08-11-2017
Pros: Location for business in SFO was excellent. Food was good,
Cons: Air conditioning was inconsistent across the room. Cool on one side, hotter and stuffy on the other side.
Showing reviews 1 - 5 of 50