Palace Hotel, A Luxury Collection

AAA Inspector Rating
8.7
Excellent
1397 Guest Ratings
2 New Montgomery St
San Francisco, CA 94105- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
AAA Inspector Rating Details (scale 1-5)
4.2
Overall
Room4.2
Bath3.7
Public Areas4.8
ARATED
AAA Inspector Notes
A 1909 San Francisco landmark, the hotel has been lovingly restored and offers newly renovated guest rooms and luxurious common areas. Smoke free premises. 556 units. 8 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
Just e of Union Square; at Market St. 2 New Montgomery St 94105. Station: Montgomery Street.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
heated indoor.
Parking
valet only.
Dining & Entertainment
restaurant, also, The Garden Court, see separate listing, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: coffeemakers.
Sports & Recreation
hot tub, health club.
Guest Services
valet laundry, boarding pass kiosk, room service, child care, area transportation-within 5 mi.
Terms
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 1397 guests
Showing reviews 1 - 5 of 50
7.0
Camilo
Good
Traveling as Couple
01-19-2018
Pros: The decor.
Cons: Atrium restaurant has very poor service.
9.0
Joshua
Wonderful
01-19-2018
Pros: The location, heated toilet seat with bidet function, indoor pool, cleanliness.
Cons: Crazy expensive parking, took over an hour to get a toothbrush delivered to my room after I already went downstairs to check with the front desk.
9.0
Daniel
Wonderful
Solo Traveler
01-19-2018
Pros: Great location centrally located in the city. Very close to some good restaurants and shopping blocks that are a five-minute walk away. Garden Court was nice for breakfast, small rooms but well-appointed and adequate. Pied Piper is a must for a cocktail.
Cons: There was a conference on Saturday, though it cleared out afterwards and quieted down. Internet is only complimentary in lobby unless you use your SPG number.
9.0
Payam
Wonderful
Group Traveler
01-19-2018
Pros: Everything about this hotel is really great. Location , amenities , pool , service , etc. very impressed with my stay
Cons: The only thing that bothered me was the check in process due to the customers lagging ridiculously , but that is not controllable
10.0
Verified Hotel Guest
Exceptional
01-19-2018
Pros: Love the remodel. It's elegant and in keeping with its era. I visited The Fairmont and was disappointed in its shabby appearance.
Cons: Was a bit dismayed at the line to check in and that my room wasn't ready until 5:30 but the staff was kind and polite.
Showing reviews 1 - 5 of 50