With a commanding location fronting Union Square, this upscale, historic hotel is noted for its comfortable beds and high-standards of service.
Smoke free premises. 1195 units. 32 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 2638 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, staff, room service
Cons: Paying for parking
8.0
Anonymous
Very Good
08-11-2017
Pros: Hotel employee was extremely helpful at the check-in desk; good service to hold bags for a few hours after check-out
Cons: Long wait to retrieve our car from valet parking
10.0
Anonymous
Exceptional
08-11-2017
Pros: The elegance. The hotel was so beautiful
Cons: Nothing
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and ambiance
Cons: Room a little musty on first entrance
9.0
Anonymous
Wonderful
08-11-2017
Pros: Check in was fast and smooth. Received some complimentary items for my birthday, which was that day, nice gesture. View...AMAZING! Definitely get a room on higher floors, 22 or higher. We were on 28 th floor which was fantastic. Bed very comfortable.
Cons: Shower wasn't as clean as it should of been. Mini Refrigerator didn't work. One of the reasons we got this rm. We called 2 times to front desk. Said they were sending tech, never came. After 1.5 hr we said never mind, it was already 11:30 pm.
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Check in is always a long wait. I stay here often as it's close to our office. Every time I have to wait 15-20 min just to check in.
9.0
Anonymous
Wonderful
08-11-2017
Pros: It's the St. Francis. S.F. landmark. Great. Been there before and its kept up. Staff was very helpful and everybody did everything right. This is really intangible and I wish I could be more specific, but it felt like the room was 'missing something.'
Cons: I don't like $50.00 a day to park my car. If you're going to charge that, then wash it or something.
6.0
Anonymous
Pleasant
08-11-2017
Pros: I complained to the desk and we were moved into an appropriate room. But the room still didn't have the amenities of th Holiday Inn, which is a really backwards statement. The location was wonderful.
Cons: The room was small and totally unacceptable. We have stayed in Holiday Inns that we better. No breakfast, only one desk chair to sit in, was supposed to be a queen bed and it was only a double. It was beyond hopeless.
8.0
Anonymous
Very Good
08-11-2017
Pros: Convenient location, comfortable beds
Cons: $66 overnight parking is ridiculously steep
9.0
Anonymous
Wonderful
08-11-2017
Pros: Well trained staff, friendly
Cons: ran out of kleenex
6.0
Anonymous
Pleasant
08-11-2017
Pros: Great Union Square location.
Cons: We were awoken at 3:30 am by loud bells and announcer saying there was a fire drill.. Evidently, a fire sprinkler in the dining room had exploded and set off the alarm. No fire but the alarm and loud announcement prevented me from going back to sleep.
5.0
Anonymous
Fair
08-11-2017
Pros: very nice hotel location
Cons: The loudest room in a 4 star i have ever had. The walls are paper thin and share airvents, making every word spoken in the room next door heard perfectly in our room. The neighbors were up until 2am and then again at 7am. I got very little sleep.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: Obstructed view, dirty bathtub
8.0
Anonymous
Very Good
08-11-2017
Pros: The location was wonderful. Right in the middle of the hustle and bustle. The history, how it was decorated for the holidays was definitely great.
Cons: They offer complimentary internet in the lobby, but it's open to anyone to steal your information. Not secure. I disliked the thin walls. I could hear a cough on the other side of wall among other things.
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Small room
9.0
Anonymous
Wonderful
08-11-2017
Pros: Centrally located by union square. Close to everything shopping food china town. The hotel is over 110 years old and has wonderful history.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Room was spacious and the beds were very comfortable. The location was fantastic.
Cons: They nickle and dime(after a high rate and on a preferred floor)-$15 a day for internet,$12 to print concert tickets and $58 parking is not 24 hours,it is per night or after 1pm,so Friday-Sunday was $174. The shower didn't get cleaned on the overnight.
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Shower problem, it was either freezing or scalding. Could not wash my hair. (room 1253)
10.0
Anonymous
Exceptional
08-11-2017
Pros: We got to stay in the old decorated rooms, with view to the indoor patio.... Which I didn't care because it was clean, nice, Starbucks coffe, heavenly bed, etc....excellent location at a great price...
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location, wonderful staff, good food. A very nice experience.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location is perfect for shopping in Union Square. We were close enough to the Stockton Street garage to park the car for far less than valet parking at the hotel.
Cons: We stayed in the older part of the building. Rooms are small.
4.0
Anonymous
Disappointing
08-11-2017
Pros: location
Cons: small room. Window was looking directly at a red brick wall. Badly needs an update!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Absolutely beautiful hotel! We had a Landmark room that had the elegant detail of the early 1900's. Beautiful crown molding, chandelier, very high ceilings. Our beds were very comfortable. The location was perfect. New favorite hotel in San Francisco!
Cons: Not a single thing!
1.0
Anonymous
Very Poor
08-11-2017
Pros: We have stayed there before. It has been our go to place in SF. Not sure after the experience we just had.
Cons: The bed was broken. The power outlets were hanging off the wall showing exposed wires. The carpet was dirty and loose, the shower faucet handle was loose, the micro refrig was broken. For a four/five star hotel is was worse than a budget hotel.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The price I was able to get for the location and quality of hotel was amazing.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Beautiful, historic facility in a great location.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: LOCATION
Cons: NOT A HIGH END HOTEL, LOBBY IS A MIXED BASKET, FEELS LIKE YOU ARE OUT ON THE STREET, NO CLASS.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Historic hotel on a great location.
Cons: Charged $35 extra for requesting and getting a double bed instead of one bed.
2.0
Anonymous
Poor
08-11-2017
Pros: Location
Cons: Can't believe that in a named hotel such as this that we got an interior (lightwell) room with at TWIN bed for two!
8.0
Anonymous
Very Good
08-11-2017
Pros: The entire first floor was very nice. Looks like they remodeled recently
Cons: Rooms need a little more updating
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice and clean with the location being a plus. It is right by any and all transportation.
Cons: Bathroom was very tiny and a little difficult to use. Tiny sink with a shelf over half of it making it a bit tight to access the sink.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: 40 minute wait to check in is ridiculous. $ 68 fee for overnight parking is excessive.
9.0
Anonymous
Wonderful
08-11-2017
Pros: If Union Square is your thing, you can't beat The St. Francis
Cons: $58 to park in the hotel is too much. Also, charging for wi-fi is really lame!
8.0
Anonymous
Very Good
08-11-2017
Pros: Location.
Cons: Room was very small. Air conditioning kept turning off during the night.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and staff members are very nice (however, the front desk seems to be understaffed). Also, the hotel itself is very nice and the 4 star category is well place.
Cons: Front desk is understaffed. Room assigned was small. Overall, a very nice hotel.
8.0
Anonymous
Very Good
08-11-2017
Pros: We loved the stories displayed throughout the hotel. The landmark tower had a nice feeling like you are in a part of history.
Cons: Valet parking uis expensive! But it's SF and they are all charging the same.
8.0
Anonymous
Very Good
08-11-2017
Pros: Terrific staff, location and room.
Cons: Could not get water in shower or sink to heat up. Cool at best.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Classy, old-school hotel.
Cons: Elevators that require a room key and floor choice before an elevator is "selected" for you is annoying.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It is the perfect location for a hotel in SF, in union square Outside of the entrance there are cable cars, double decker buses, shopping & restaurants. All of the staff were very friendly. Concierge spectacular helped us plan our 2 night stay.
Cons: We are a family of 5 I called the hotel to confirm bed type in the 2 rooms: 1 queen bed in each room in the landmark bldg was offered for $23 a nt extra per room we were upgraded to connecting rooms in the new bldg worth every dll.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The whole experience was excellent
Cons: I think that the cost of valet parking was steep but that's everywhere in SF
7.0
Anonymous
Good
08-11-2017
Pros: Amazing location. Right in the middle of Union Square. Easy to get to via Bart.
Cons: The rooms are extremely small, old (but clean), and do not adequately block out noise. We could hear sirens from outside, people walking up and down the halls, and even a couple 'getting it on'.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location was great. Historic building. Very nice staff.
Cons: Bathroom size was extremely small. Specially the shower but considering this is an historic building in SF it was to be expected
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel is in the best location. The center of everything & the staff is super friendly & ready to assist
Cons: The room was a little small but nothing to complain about
10.0
Anonymous
Exceptional
08-11-2017
Pros: Outstanding customer service. Every employee was polite, helpful, gracious, and went out of their way to make us feel like honored guests. Concierge was fabulous the front doormen,the Bellman, the Maids a had smiles and went out of their way to assist us
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: Spacious and comfortable room, luxurious lobby, secured elevator system, great gym. Excellent location, walk to everything. Maid service was very friendly and efficient.
Cons: Parking fees are ridiculously expensive
9.0
Anonymous
Wonderful
08-11-2017
Pros: location, customer service
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: the front desk.. Fantastic. Location was also great.
Cons: No, very nice hotel. I was thrilled.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Beautiful, great location, staff was great , enjoyed our stay.
Cons: Having "character" is sometimes a way to give older hotels a pass for some things. Little nuisances like loose fixtures on sinks, lack of outlets, etc, but nothing significant.
2.0
Anonymous
Poor
08-11-2017
Pros: The location is the best in that area
Cons: TV did not work when I first turned it on, had to call maintenance at 10:00PM, wasn't happy about that. Being an old building I found the rooms to small for the price, toilet is against the wall, loud event down the hall. I'll never stay there again.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The incredible bedding, Beautiful features, antique architecture.
Cons: Rooms are smaller, but that is to be expected of an antique hotel
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