With a commanding location fronting Union Square, this upscale, historic hotel is noted for its comfortable beds and high-standards of service.
Smoke free premises. 1195 units. 32 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service.
Terms
N, pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 2027 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
Family w/Teens
07-12-2016
Beautiful hotel!
Pros: Centrally located in San Francisco and the cable car/ buses are just outside the hotel.
Cons:
8.3
Sosa
Very Good
young couple
09-21-2016
Pros:
Cons: People next door to our room were very loud & we had to call security
8.8
Brian
Excellent
mature couple
09-20-2016
Pros: Ambience
Cons: Room keys consistently failed.
5.8
Graham
Okay
young couple
09-19-2016
Pros: Good location on Union Square, public areas were impressive.
Cons: Relatively small bedroom with awful view from the window of a brick wall, there was a fairly disgusting bath in the bathroom and the bedroom walls were so thin you could easily hear other guests in their bedrooms and bathrooms.
Considering how much we paid,the tea and milk provided in the room was extremely parsimonious.
We spent a month travelling in USA and this was easily the worst hotel we stayed in, which was disappointing as we have previously enjoyed Westin hotels.
The staff were efficient but not particularly friendly.
7.1
Kenneth
Good
mature couple
09-19-2016
Pros: Very comfortable room.
Cons: When we checked in at about 9:30 pm, the counter was under-staffed and ended up waiting in line for about 20 minutes, with only two other guests in front of me. There did not appear to be any attempt to staff up the counter. This prevented me and my wife from visiting our favorite SF restaurant, which closed for the night in the interim. Very frustrating.
9.6
Jack
Exceptional
solo traveller
09-19-2016
Pros: Service was exceptional, hotel was in a great location and a beautiful building. Room was very clean and bed very comfortable
Cons: Air conditioning was dated and noisy.
10.0
Beth
Exceptional
family with young children
09-18-2016
Pros: Wonderful
Cons:
6.3
Bishnu
Pleasant
solo traveller
09-18-2016
Pros: Location
Cons: 1. Staff at the time of check in was not supportive.
2. In the breakfast, date expired orange juice was sold from the shop located in lobby...when I asked the reason they have shown bad attitude.
10.0
Diane
Exceptional
review category group of friends
09-17-2016
Pros: love the location.. and the history of the hotel. Mine and my husband's spot when in San Fran.
Cons: not a thing
6.3
Aljoharah
Pleasant
family with young children
09-17-2016
Pros: The hotel has two different types of rooms, old and new. The old is worst ever! The new tower is okay though not perfect.
They have good starbuks coffee in the room.
Cons: You can't know which room you are getting untill after. They don't make it clear to you!
Car parking is the worst. They charge you for almost 70 USD a day! And they returned our car with a slight damage.
One more thing, the guy next to us in the lobby was a sleep, and a homeless person came and stole his wallet! As easy as that. So the security is not good too.
7.1
Jillian
Good
young couple
09-17-2016
Pros: The Location
Cons: Our room was very small and dark. We faced out onto a brick wall.
We couldn't get coffee in the bar or main areas at 8pm and the bar was very badly stocked, dark and dingy.
7.5
Sabrina
Good
young couple
09-16-2016
Pros: The hotel was nice the staff was friendly
Cons: Parking was a bit much. Either $66 a night for valet or across the street you pay per hour.
8.8
Chris
Excellent
solo traveller
09-16-2016
Pros: The Landmark rooms are part of the original hotel building. Classic architecture highlights if you look closely.
Cons: You will hear the trolly all day and late into the night, but that is part of the charm. Price is silly high.... Especially after adding the almost 20% San Fransisco city tourist taxes
8.8
Elisabete
Excellent
mature couple
09-16-2016
Pros: The location, the Concierge expertise and assistance, the Front Desk staff, the hotel itself is a grand hotel and offers great security.
Cons: Food and Beverage could improve. The Bar server, was rude and did not provide the service that one is accustomed to in a Westin. The lobby cafe staff was busy speaking to one another, and as a result I got the wrong order, which I only noticed when I got to my room. So I didn't come down to change it. The Bed needs to be replaced.
9.6
R
Exceptional
family with older children
09-16-2016
Pros:
Cons: Wi fi was extra even for premium members.
5.0
Ronnie
Fair
young couple
09-15-2016
Pros:
Cons: Did not like the price of the room and and the view. Room was small and was in the old section of the hotel which was mustie smelling ?
2.5
Timothy
Poor
review category group of friends
09-15-2016
Pros: Nothing, since I was in an accident and couldn't go.
Cons: They wouldn't refund my money, AND charged me for a third night! I wasn't even there!!!
9.6
Milton
Exceptional
young couple
09-15-2016
Pros: Love this historic hotel and location next to Union Square.
Cons: Even at high room rate, had to twist hotel to get rooms that were not facing a brick wall and remind them that the two rooms needed to be on same floor in close proximity to each other. Two couples were celebrating 54th wedding anniversary.
10.0
Carolyn
Exceptional
review category group of friends
09-15-2016
Pros: Beautiful hotel
Cons:
10.0
The
Exceptional
young couple
09-15-2016
Pros: Absolutely loved this Hotel... We stayed on the 27th floor of the Tower, and the views (and sunrise !) were amazing ! The room was very spacious. Will definitely be staying here again.
Cons:
8.8
Pia
Excellent
family with young children
09-15-2016
Pros:
Cons: Internet connection problems
6.3
Janusz
Pleasant
review category group of friends
09-15-2016
Pros: location is excellent
Cons: Staff at the front desk did not pay enough attention making me feeling anonymous, serious problem with reservation occured and I had to "fight" for my room for 2nd day stay
7.5
Ryan
Good
young couple
09-14-2016
Pros: Location was nice.staff where great. We would come and stay again.
Cons: The coffee in the room.
10.0
Zainab
Exceptional
solo traveller
09-12-2016
Pros: Beds were so comfortable. Location was perfect.
Cons: Nothing!
9.2
Melin_da
Wonderful
solo traveller
09-12-2016
Pros: Great location. Can be a little noisy but I had no problem sleeping.
Cons:
9.6
Ayesha
Exceptional
family with young children
09-11-2016
Pros: Location and rooms.
Cons: Nothing
8.8
Egle
Excellent
family with young children
09-10-2016
Pros: The location was very convenient! Nice view from the room :) a real city hotel in the heart of the city.
Cons:
4.2
Manikandan
Disappointing
review category group of friends
09-09-2016
Pros: Location
Cons: Room and facilities offered is very bad
7.5
Fiona
Good
solo traveller
09-09-2016
Pros: Location very good
Cons: Some of the rooms are being renovated request a newer room
10.0
Weng
Exceptional
family with young children
09-09-2016
Pros: location
Cons:
7.5
Wendy
Good
family with older children
09-09-2016
Pros: We stayed at the newly renovated wing. Rooms were nice and clean.
Cons: Outdated condition of the older/not-yet-renovated part of the hotel affected the overall impression on the hotel.
9.6
Brian
Exceptional
young couple
09-09-2016
Pros: Great location on Union Square, close to BART at Market St. Very large room, outlook to street, yet very quiet, excellent bathroom. Frig, coffee maker, iron.
Cons: Internet was slow, and often difficult to connect,presumably to encourage you to purchase high speed at $15 a day, a bit rude, given the class of the hotel.
9.6
Patrick
Exceptional
young couple
09-08-2016
Pros: Rooms were very comfortable
Cons: Parking at the hotel is a ridiculous price for guests
8.3
Hugh
Very Good
young couple
09-08-2016
Pros: Great central location
Cons: Nothing really
5.0
Linda
Fair
family with young children
09-07-2016
Pros: The doorman & maid service were all very helpful during our stay
Cons: The check-in, got switched to old part of hotel and had reserved a room in tower, claimed it was an upgrade! Have stayed lots of years at the Westin St Francis and it's not an upgrade. Don't know if it was because reserved thru Booking.com!
6.3
Vagabond_volunteer
Pleasant
solo traveller
09-07-2016
Pros: Bed was comfortable.
Cons: The first room assigned smelled like sour milk and had a noisy air conditioner. The second room was above a street corner where a band was blaring--and the room phone didn't work. The third room was OK, but meal trays sat in the hallways for more than 8 hours. Staff was nice, but not enough. Also, although I had the room for three nights, I was only given wi-fi for two. Next time, back to the Stanford for me.
9.6
Thermchai
Exceptional
mature couple
09-07-2016
Pros: Excellent location, excellent room
Cons:
8.8
Linda
Excellent
solo traveller
09-07-2016
Pros: The staff were helpful and bed very comfy!
Cons: You need more reception staff and bell hops to help access hotel and get luggage to room! Reception was too busy therefore delay in checking out .
7.9
John
Good
young couple
09-07-2016
Pros: Location
Cons: Expense
10.0
Janice
Exceptional
young couple
09-07-2016
Pros: They had lost our reservation, but Jennifer was so nice and we were upgraded to the top floor with a view, free wi fi and $40 food credit. Our Anniversary Weekend was great!
Cons: When we called to charge the time of our dinner reservation at the Oak Room, the telephone system did not work well, put on hold, no answer, couldn't get someone on the line, even the consierige. Frustrating.
10.0
Çağatay
Exceptional
review category group of friends
09-07-2016
Pros: Everybody was so kind,if i go to san francisco again i ll definitely stay again the same place
Cons: Nothing
8.8
Giovanni
Excellent
young couple
09-06-2016
Pros: The hotel is positioned in a great location close to transport, China Town, North Beach and Pier 39. Also close to cafes and restaurants.
Cons: Rooms are a little small as is the bed.
9.2
Mj
Wonderful
review category group of friends
09-06-2016
Pros: Wanted to take the bed home. Best sleep in a long time (walking lots may have contributed a bit). Good location, lots to do close by.
Cons:
7.5
Michael
Good
young couple
09-06-2016
Pros: Bed
Cons: Expensive parking
9.6
Tom
Exceptional
young couple
09-06-2016
Pros: Location, location, location.
Cons: Funky elevator operation
7.1
Cgdp
Good
family with young children
09-05-2016
Pros: Nice bed. Ok view. We switched to the more modern side for an extra fee. Great location central to getting around and exploring the downtown area. Good service, friendly staff.
Cons: Original booking was for Traditional rooms which were not really what we expected. They were very 'tired' looking ~ badly in need of an update! We switched/upgraded to the other more modern tower, which we liked much better ~ though it did get expensive!
8.3
Marissa
Very Good
solo traveller
09-05-2016
Pros: The staff at the hotel were incredibly helpful.
Cons: The floor in my room had what felt like an air bubble under the carpet and the entire room had a stale smell during my stay.
9.2
Peter
Wonderful
young couple
09-04-2016
Pros: Location, room size and plenty of elevators made our stay a good one. The bathroom was good sized and spotless.
Cons: Could not really fault anything.
4.6
Seamus
Disappointing
young couple
09-04-2016
Pros: Very good location
Cons: Small room, very little natural light, view was a wall, not at all like the photographs used by the Westin to advertise their rooms on line. I was badly ripped off!
6.7
Sh
Pleasant
review category group of friends
09-04-2016
Pros: The location is very convinient and the staff are kind and friendly
Cons: Needs to inprove its soubd proofing, as we stay on 17th floor but can still clearly hear the street noises. In addition, Pets where allowed in tge room next to us and have been barking the whole niggt of their stay.
We stayed for 4 days and the housekeeping did not come durung one of day of our stay.
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