Attractively appointed and spacious public areas await. Woven lime green accent walls, custom-made case goods with blue glass tops and soft glow casting from lamps give rooms a tropical feel.
Smoke free premises. 354 units. 9 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 288 guests
Showing reviews 1 - 5 of 50
8.3
Zozofish
Very Good
solo traveller
05-15-2017
Pros: It was convenience and the staff was the best...and the free parking because I'm a member!
Cons: Breakfast
7.5
Courtney
Good
family with young children
05-14-2017
Pros: The bed was really comfortable. The shower had very good water pressure.
Cons: The base of the bed. I ran into it with my shin twice.
There was no fridge in the room.
There was no fan in the bathroom.
9.2
Linda
Wonderful
solo traveller
05-08-2017
Pros: Bed great
View great
Parking too costly - not told ahead
No breakfast - thought it was included
Bathroom needs safety bar on other side
Cons: free parking
7.1
Anonymous
Good
young couple
05-07-2017
Pros:
Cons: Someone hit my car in the parking lot
5.8
Robert
Okay
family with young children
05-07-2017
Pros: room was quiet
Cons: 1. I've never been charged an extra charge for simply parking my own car in their parking lot.....outside. It makes the rate almost 20% higher than posted.
There were an abundance of homeless-looking folk in the immediate area, causing consternation with regard to security of the automobile and belongings left within. To be fair, at least, the car was not broken into, but anyone could have walked six feet off the sidewalk and done so. I saw no security patrol but that isn't to say there was none.
2. My wife is wheelchair-bound, the point being that I advised that we needed a room to accommodate her needs. We were deposited on the eighth floor, as far away from the elevators as one could possibly be, some 250-300 feet (not exaggerated). Had there been an emergency, and we couldn't have utilized the elevator, we'd have been trapped, as the stairs would have been out of the question....hey, I'm elderly too. We were too tired to argue our case....AND it was Cinco de Mayo weekend, so I guess we should have been thankful that we were worked into their "over-booking" situation?
9.6
Janet
Exceptional
solo traveller
05-07-2017
Pros: Really welcoming reception staff - which is great when you've missed your flight and are having a bit of a bad day! They also kindly looked after my bags, enabling me to use my layover time effectively. They also pointed me towards the nearby Light Rail so I could make the most of my day. Great service.
Cons: I didn't realise that you have to call the hotel to arrange a shuttle from the airport (I was simply directed by the airport information desk to stand at the shuttle bus stop). Waited for over an hour and all the other hotel shuttles came past, but nothing from the Holiday Inn. So had to go back into the terminal, charge up my mobile phone, and make a hugely expensive international call (on my non-USA mobile phone) to arrange the pick up. Wish I'd known on booking, then I wouldn't have wasted an hour waiting in the cold! However, the shuttle came immediately when called, and the driver was really friendly and welcoming.
8.8
Texhall
Excellent
family with young children
05-04-2017
Pros:
Cons: To Pay For Parking
10.0
Jonghyun
Exceptional
young couple
04-30-2017
Pros: Room is clean and service is nice.
Cons: Nothing specail
7.1
James
Good
solo traveller
04-29-2017
Pros: Good location to the airport
Cons: No refrigerator and no microwave.
9.6
Emilia
Exceptional
family with young children
04-29-2017
Pros: The staff was fast and friendly. Room was clean, modern looking,and the bed was so comfortable!
Cons: The bathroom wasn't swept very good. I found hairs on the bathroom floor.
9.2
Anonymous
Wonderful
solo traveller
04-22-2017
Pros: I thought the staff was very friendly and gave good information.
Cons: Na
10.0
Marty
Exceptional
young couple
04-09-2017
Pros: Property clean and professional. A great location. The staff were pleasant and courteous.
Cons: That I had to leave...!
9.6
Richard
Exceptional
mature couple
03-25-2017
Pros: It's within a couple of miles of downtown
Cons: The cable tv was pretty much trash in room #733
5.4
Anthony
Fair
young couple
03-19-2017
Pros: Mini fridge was broke. Rooms needs more up keep.
Cons: The fact stuff was broken
6.3
Donald
Pleasant
solo traveller
03-10-2017
Pros: My wallet was stolen..poor securitu
Cons: My wallet was stolen poor security
10.0
Aloha
Exceptional
young couple
02-13-2017
Pros: I was very pleased An staff at first desk was very patient planning to return near future
Cons: Bath tub had a light ring around it An candy was left on side desk floor nothing I couldn't do myself over all We enjoyed our stay people friendly
7.5
David
Good
solo traveller
02-10-2017
Pros: Good central location. Close to airport.
Cons:
9.6
Reynaldo
Exceptional
review category group of friends
01-27-2017
Pros: Staff was put to the test and they were GREAT!
Cons:
8.8
Jane
Excellent
family with young children
01-17-2017
Pros: Good location and nice facility.
Cons:
9.2
Carly
Wonderful
young couple
01-11-2017
Pros: The pillows were amazing! It was really nice for a standard single room, and they made the check in/check out process very straightforward (helpful when sleep deprived.) The building is huge, I didn't get a chance to explore the amenities but it seemed like there was a lot.
Cons: I did book last minute, but it was pretty pricey.
10.0
Steven
Exceptional
Family with Young Children
01-03-2017
Pros: Staff was great! Location if going to Levi's stadium the trolley is right in front of the hotel.
Cons: No complaints overall just the restaurant was closed no big deal there is a Denny's a few steps away.
9.6
Margarita
Exceptional
young couple
01-03-2017
Pros: Breakfast was good-dinner best burger I've had!
Cons: Only thing didn't like our bathroom slide door did not stay closed..would slide open and next to entry door.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
12-27-2016
Pros: The customer service was excellent! Along with the flightit was well within my budget! The hotel is also within 3 miles of my oldest daughter's home! I got a chance to visit my first grand child.
Cons: Everything was great!
7.0
Charles
Good
Business Traveler
12-20-2016
Pros: Proximity of destination.
Cons: Paying for Parking & not disclosed. Shower pressure way, too hard due to being end unit. Charged my card for food on another person's tab. Locked my card up.
8.0
Thomas
Very Good
Solo Traveler
12-20-2016
Pros:
Cons: First room that they put me in, the TV did not work. The staff was very quick to move me to another room. The staff was very pleasant & helpful.
7.0
Kamran
Good
Solo Traveler
12-17-2016
Pros: Only the price
Cons: Room cleanliness
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
12-17-2016
Pros: Conveniently located right off the freeway
Cons: There was only one person at the front desk checking-in guests which made for a lengthy wait. I don't know they charged $12/day for parking and the TV and refrigerator in my room did not work.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
12-17-2016
Pros: Nice staff
Cons: Room was not clean. Trash in trash can, hair on the bed. Hair in shower.
10.0
Phillip
Exceptional
12-12-2016
Pros: This is constantly one on the best deals in central San Jose. Though its modern decor is starting to show a little age. It's still way ablove other for the price usually ---- dollars per night. On travel sights. Ask the staff to comp you for parking.
Cons: They had to move me after my shower because TV was out.
7.5
Trang
Good
solo traveller
12-11-2016
Pros: Good
Cons: Good
9.2
Jeronica
Wonderful
young couple
12-08-2016
Pros: Good value
Cons: The bed was hard and uncomfortable
10.0
Verified Hotel Guest
Exceptional
Family with Teens
12-06-2016
Pros: The location was convenient, the staff was pleasant, being a HI rewards member gave me free parking on the weekend.
Cons: The only thing I wasn't crazy about was the mattress, but I still sleep fine. I am just used to a slightly softer mattress at home. These were kinda of springy....you could feel that they were spring mattresses when you laid on it.
7.9
Vidal
Good
solo traveller
12-06-2016
Pros: Nice beds
Cons:
9.6
Robert
Exceptional
young couple
12-05-2016
Pros: Really nice rooms and close to downtown
Cons:
7.0
Verified Hotel Guest
Good
Business Traveler
12-04-2016
Pros:
Cons: Room was a bit dated...you had to pay for parking
10.0
Stephen
Exceptional
11-30-2016
Pros: Room is clean location is great right on the light rail
Cons: Neighborhood is not the greatest
1.0
Tanya
Very Poor
Solo Traveler
11-30-2016
Pros:
Cons: I slipped and got hurt they did not care.
6.0
Verified Hotel Guest
Pleasant
Family with Teens
11-29-2016
Pros:
Cons: need to pay 13 $ for parking. Breakfast was not included.
3.8
Anonymous
Poor
young couple
11-20-2016
Pros:
Cons: Thumping music from the ballroom late into the early morning. Management refused to answer the phone after hanging up on me and never resolved the issue.
2.9
Felipe
Poor
review category group of friends
11-19-2016
Pros: Nothing
Cons: All
10.0
Brittany
Exceptional
young couple
11-15-2016
Pros: The check in process was quick. Friendly staff. Let me get a late check out.
Cons:
8.8
Kimberly
Excellent
solo traveller
11-15-2016
Pros: It was conveniently located. It was clean. I felt safe there.
Cons: Going in and out of the parking area was a pain. The parking tickets never worked and the machine kept eating my credit card.
6.3
Taro
Pleasant
solo traveller
11-07-2016
Pros: Location
Cons: Room charge is too high
3.5
Sandra
Poor
young couple
11-06-2016
Pros:
Cons: Found long black hairs in tub, & in bed. Gross. Also had to have maintenance fix 2 broken lights.
9.2
Xitlalit
Wonderful
young couple
11-02-2016
Pros: Beds were amazing and everything very neat and nicely customized
Cons: Tv shows/tv was pretty bad.. could do fixing on the TV
10.0
Kristin
Exceptional
solo traveller
11-01-2016
Pros: Comfortable, Clean, right next to the light rail stop/7-11 across the street. Convenient!
