Located downtown, this hotel is adjacent to the convention center and close to many attractions, including the SAP Center at San Jose, The Tech and the Center for the Performing Arts. The hotel is attractively appointed and offers views of the surrounding mountains both to the east and west.
Smoke free premises. 510 units. 26 stories, interior corridors. Accessibility (Call).
SR 87 exit Santa Clara St E, s on Almaden Blvd, then just e on San Carlos St. Adjacent to Fairmont Square. 301 S Market St 95113.
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Eco Certification
Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet (fee), wireless Internet, safes. Some: microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 272 guests
Showing reviews 1 - 5 of 50
4.6
Viv
Disappointing
solo traveller
09-22-2016
Pros: Check in staff welcoming and courteous
Use of concierge lounge gives breakfast and snacks through the day
Cons: Grotesquely over-priced for what is essentially a 70s convention hotel
Outdoor terrace of room (including chairs) covered with bird muck; side order of dead bird leg also
Check out staff gave great impression of not giving a * while being polite
But just the most ludicrously over priced mediocre hotel I've stayed in
8.8
Tim
Excellent
review category group of friends
09-07-2016
Pros: Love the soft shower water. Left my skin feeling smooth and silky!
Also, awesome little gym with all the equipment you need. Gym also provides filtered drinking water, towels, fruits, and headphones!
Cons:
10.0
Omar
Exceptional
young couple
09-07-2016
Pros: Love the the Bar
Cons: Everything was great
10.0
John
Exceptional
review category group of friends
08-30-2016
Pros: Service was impeccable! The staff was always available, and always helpful. Room service was fantastic. It was worth every single penny. I highly recommend this lodging to anyone looking for 5 star service and facilities with a 3 star price!!
Cons: I have no complaints only feedback. I was in room 817. The TV was not working correctly but was promptly addressed and resolved. The fan in the bathroom was also not working. I did not notice till the last day. It in no way lessened the enjoyment of my stay!
9.0
Paula
Wonderful
08-17-2016
Pros: Front desk people were kind and sincere.
Cons:
9.6
Linda
Exceptional
solo traveller
08-10-2016
Pros: Very impressed with staff. Very helpful and courteous. Although very busy, consistently quiet in my room.
Cons: Room key never worked first time
6.3
Andrew
Pleasant
mature couple
08-10-2016
Pros: Location
Cons: Beds were uncomfortable, and the bed linen was worn.
5.4
Minh
Fair
review category group of friends
08-09-2016
Pros:
Cons: Our room door lock mechanism didn't work. We replaced keys multiple times but still didn't work. We told the staff but they didn't do anything about it. :(
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
08-07-2016
Pros: Good location and close enough to walk to SAP Center. Large clean rooms with Starbucks onsite.
Cons: $20 self parking or $40 valet. No free wifi.
7.1
Kyle
Good
review category group of friends
08-01-2016
Pros:
Cons: They had the reservation wrong, with the wrong dates. When they saw the confirmation e-mail on my phone, they agreed to keep the reservation, but they did not have any available rooms as requested. They were able to give us an ADA accessible room that I assume they hold out until the last second, but if not for that we would have been out of luck despite the reservation
10.0
Mihailo
Exceptional
family with older children
08-01-2016
Pros: Great location, and the room looked really nice. Bathroom was amazing. Very clean.
Cons: Cost of overnight parking, and WIFI fees. In 2016 WIFI should be free. Beds not wide enough for two persons to sleep.
10.0
Alma
Exceptional
Group Traveler
07-31-2016
Pros: The cleanliness of both the hotel & our room was outstanding! Sad that our stay was only one night!
Cons: The only complaint I have was the location for getting into the self parking.
8.8
Han
Excellent
family with young children
07-31-2016
Pros: Wifi and breakfast are both included which were out of surprise.
Cons:
10.0
Arthur&alva
Exceptional
mature couple
07-26-2016
Pros: I like that it is located in an excellent location to restaurants and right down town.
Cons: Liked everything.
8.8
Justin
Excellent
review category group of friends
07-25-2016
Pros: It was very nice. Very clean.
Cons: We specifically ordered a room with 2 double beds from the room option if " king suite or double". We also put "we need 2 double beds" in the special comments as there were 4 of us (booked rhe room for 4 people). They gave us a King and told us if we wanted a double it would be another $50. That was not right.
8.0
Harpreet
Very Good
Traveling as Couple
07-24-2016
Pros: Location
Cons: Every service was charged separately, and the room was small
10.0
Aj
Exceptional
mature couple
07-20-2016
Pros: A young man who was our check-in staff was very pleasant and helpful. He provided us with a little different rate and an excellent room. We enjoyed it so much will be going back soon.
Cons:
7.1
None
Good
solo traveller
07-20-2016
Pros: Cleanness
Cons: The sliding door in the room,not having breakfast in the hotel even the smallest hotels have that available. Just add 10$ to the room price and make breakfast available to to your customers.
8.8
Valerie
Excellent
young couple
07-19-2016
Pros: Our room and the entire facility was clean. Great location. Easy and courteous valet.
Cons: The pool was cloudy but still refreshing!
8.3
Leo
Very Good
family with older children
06-19-2016
Pros: We saw famous people
Cons: Nothing
6.7
Pedro
Pleasant
family with young children
06-19-2016
Pros: Nice view and the bed are comfortable
Cons: Thas is no free breakfast and need some remodeling at 15th floor..room 1502 at the bathroom
10.0
John
Exceptional
family with young children
06-19-2016
Pros: everything and the kindness from the front desk.
Cons: the price..
8.8
Russell
Excellent
mature couple
06-03-2016
Pros: Location was perfect for the Fannimae.con that was occurring during this Memorial Day weekend. Staff were very helpful -- especially during the very busy checking in & out.
Cons: We like to be able to open windows for controlling fresh air -- could not in this hotel.
9.6
Tanishia
Exceptional
young couple
05-31-2016
Pros: Very comfy bed.
Cons: Check out was insane :(
Also no prices on room service booklet so i never ordered
8.8
Holly
Excellent
solo traveller
05-26-2016
Pros:
Cons: No free wifi
10.0
Richard
Exceptional
mature couple
05-26-2016
Pros: Staff very professional and helpful
Cons:
8.3
Steven
Very Good
family with older children
05-02-2016
Pros: Room and bed were really nice.
Cons: Direct TV as television service
9.6
Darrell
Exceptional
mature couple
04-19-2016
Pros: Location was prime and the bar and restaurant were great!
Cons: A little pricy and had to pay for Wifi connection.
9.2
Justin
Wonderful
mature couple
04-10-2016
Pros:
Cons: The pillows had clumps of something in them, donno if it was the feathers or what. It made falling asleep on them a bit interesting
9.2
Imelda
Wonderful
mature couple
04-05-2016
Pros: Great staff.
Cons: Guests should not have to pay for parking. It is outrageously high. Also, room very small.
7.1
Lauren
Good
review category group of friends
03-28-2016
Pros: Room was lovely, as was pool area
Cons: Even thought paying a lot of money to stay, you still have to pay an additional fee to use the wifi! very disappointing
10.0
Imani
Exceptional
mature couple
03-27-2016
Pros: The staff was amazing and extremely helpful!
Cons:
7.1
Lantz
Good
solo traveller
03-24-2016
Pros: The rooms were cleaned quickly
Cons: Being cut off from the bar for no apparent reason even though I was staying at the hotel
10.0
Dana
Exceptional
review category group of friends
03-22-2016
Pros: Loved the location-being attached to the convention center was perfect
Cons:
8.8
Rick
Excellent
solo traveller
02-28-2016
Pros:
Cons: Toilet chain broke,valet parking was slow and very very inefficient,almost stupid.St 34.00 a night what a Rippppp.
10.0
Ross
Exceptional
mature couple
02-21-2016
Pros: We love your beds and bedding!
I would get some for home, it is a little too expensive. Do you ever have sales?
Cons: The parking fee, for rewards members!!!
9.6
Matthew
Exceptional
young couple
02-16-2016
Pros: The manager Jocelyn was excellent and solved a problem for us very well.
Cons: The problem was the rude valet and claim of no parking. Solved by the manager in the best possible way.
5.8
Christopher
Okay
solo traveller
02-09-2016
Pros: Location
Cons: Property needs refurbishment and bettercaliber staff to warrant such high rack rates
7.1
Gordon
Good
solo traveller
02-06-2016
Pros:
Cons: too expensive but good
6.7
Bradly
Pleasant
solo traveller
01-24-2016
Pros: Location, room was comfortable and clean
Cons: Staff misses details. When I checked out , they did not ask how may stay was. The Bacon was raw in the concierge lounge for breakfast to the point the chef pulled it from the buffet. Staff walked through the same lounge in the afternoon and never cleaned and left discarded food sitting on the tables. When I checked out the valet stood there and watched me load my luggage and never asked to help. Sat at the bar in Arcadia restaurant and left after 10 minutes as I never was served. The last time I ate in Arcadia they burned my steak so bad it was embarrassing and would have shattered if it fell on the floor.
9.6
Michael
Exceptional
solo traveller
01-19-2016
Pros: Bed was comfortable and room was very nice. Refrigerator was empty, which was nice to see as opposed to a fridge full of expensive drinks with no room for my own items. All staff were friendly, patient, and helpful.
Cons: Everything seemed unreasonable expensive. I expect valet parking, room service, and even bottled water in the room to be pricey, but 17 dollars per night for internet?
7.5
Katrien
Good
solo traveller
01-18-2016
Pros: clean and nice room
Cons: breakfast was poor.
10.0
Dennis
Exceptional
family with older children
01-01-2016
Pros: Very nice place. Very clean. Buy breakfast plan, well worth it.
Cons:
10.0
Carmon
Exceptional
Family with Teens
12-09-2015
Pros: The staff were exemplary whe administering customer service. You were made to feel welcomed and I'm of the belief that they went the extra mile to ensure that your stay was pleasant and I would definitley utlize the Residences Inn services over and over
Cons: There absolutely nothing that I can say that did not meet with my approval.
5.8
Ktstang
Okay
mature couple
12-07-2015
Pros: the location was perfect for our trip.
Cons: Staff was not helpful or very nice. The girl who checked us in kept saying I did not have a reservation. I spelled my name for her 3 times and once I showed her my ID, the room came up for her. Someone at the desk should really listen to someone with an uncommon name and not bark that they do not have a reservation. She never apologized. It was a very underwhelming experience for the high cost of everything. Do not even get free Wi-Fi.
10.0
Mommasaywhaaat
Exceptional
solo traveller
12-03-2015
Pros: the food was AMAZING!!! i want to go back just to eat! my 3 yr old asked me if we could live there haha so he enjoyed himself!
Cons:
10.0
Andrew
Exceptional
mature couple
12-01-2015
Pros: Christmas in the Park was very cool.The convenience of good restaurants in the area.
Cons: The traffic getting there.
10.0
Linda
Exceptional
family with older children
11-27-2015
Pros: The location was perfect. We went for the weekend Heroes & Villians Fan Fest.
Cons:
9.2
Mary
Wonderful
solo traveller
11-25-2015
Pros:
Cons: The restaurant may need some help.
9.6
Angelica
Exceptional
young couple
11-24-2015
Pros:
Cons: I didn't like there was no parking... I had to park in parking garages that were. Few blocks away
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