Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Near the John Wayne Airport and Anaheim attractions, this hotel features a large interior atrium that includes a pond with koi fish and turtles. All rooms offer a sitting room with a sofa sleeper.
Smoke free premises. 300 units. 10 stories, interior corridors.
valet and coin laundry, boarding pass kiosk, airport transportation, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 142 guests
Showing reviews 1 - 5 of 50
3.0
Anonymous
Poor
07-21-2017
Pros: i enjoyed the grounds and the hotel was beautiful with an amazing breakfast.
Cons: my room had a very strong oder of chemicals and near the couch in the sitting area it smelled of vomit. Nither of the two phones in the room worked and the air conditioning would not cool the room down, it then took 2.5 hours to get them to bring a fan.
10.0
Anonymous
Exceptional
07-21-2017
Pros: We loved everything about this Hotel!
Cons:
7.0
Anonymous
Good
07-21-2017
Pros: Location, complementary breakfast & happy hour, courtyard, indoor pool, gym & valet service attendants were very helpful. The chef was great, he was warm and enjoyed cooking.
Cons: The customer service I received at service desk was minimum because I had to come back and ask for information that should been given and/or provided.
9.0
Anonymous
Wonderful
07-21-2017
Pros: The breakfast
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Always stay here when I am in the area feels like a second home!!!
Cons: Parking sucks since you have to pay!!!
10.0
Anonymous
Exceptional
07-21-2017
Pros: I always enjoy staying at Embassy Suites. Their suites are clean and nice. The hotel grounds are always nice. My most favorable is their free breakfast!
Cons: There was nothing that I did not like about this hotel.
9.0
Anonymous
Wonderful
07-21-2017
Pros: The free breakfast and the dinning room service was excellent!!!!!!
Cons: NO--
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great Hotel! Recommended
Cons: Not at all! although the breakfast was early and too crowded
10.0
Anonymous
Exceptional
07-21-2017
Pros: Breakfast, happy hour, and the staff!
Cons: When we arrived we got a room that had someone occupying it already but it turned out great, the staff took care of it right away!
8.0
Anonymous
Very Good
07-21-2017
Pros: I liked the breakfast the best. It's worth staying here for sure and the rooms are also nice.
Cons: I did not like the fact that self parking was $15 I felt that was a rip off we might as well should've done valet.Also, the outlets in the bathroom didn't work so that was not something I expected but there were plenty of other outlets in the room.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel was beautiful
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: the customer service was excellent and the breakfast was top notch as was the evening cocktaols
Cons: the hotel did not have individual room climate control so the room was warm most of the time.
10.0
Anonymous
Exceptional
07-21-2017
Pros: This is a great hotel. Dollar for dollar an amazing deal. Its a little out of the way, and getting in an out of the parking lot is not easy. But the rooms and interior is outstanding and feels safe.
Cons: The hotel is a little out of the way. But it makes up for it in value.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The breakfast was awesome and it was very conveniently located near the freeway for much easier access.
Cons: When i booked the room they said they had a vending machine located on the floor we were staying with complimentary treats & drinks but when we got there they said they no longer had it but we could come to the front desk and they would distribute them
8.0
Anonymous
Very Good
07-21-2017
Pros:
Cons: The air conditioning wasn't as cold as it usually is. The staff said it's because California was having a "Flux Day" Which means the electricity had to work at 70 per cent of normal. So it wasn't their fault but it was uncomfortable.
10.0
Anonymous
Exceptional
07-21-2017
Pros: size of room, valet parking, breakfast
Cons: no
4.0
Anonymous
Disappointing
07-21-2017
Pros:
Cons: It took 25 minutes to check out. 2 staff members on a Sunday when most people check out? Ran out of toilet paper, it took 2 calls and 20 minutes to get them to deliver a roll.
8.0
Anonymous
Very Good
07-21-2017
Pros: Spacious, clean. easy access.
Cons: Front desk needs to be more personable.
9.0
Anonymous
Wonderful
07-21-2017
Pros: hot breakfast, especially order to made omelet was great.
Cons: in the early in the morning, a big truck was parking right next to the hotel, and the loud engine noise bothered us for over an hour... I saw crumbs on the carpet, so the carpet could be cleaner.
8.0
Anonymous
Very Good
07-21-2017
Pros: Large room design & breakfast food items.
Cons: Yes, no "movies on demand" or HBO or Showtime. Only network TV & basic cable channel selection. Prior to this trip, Embassy Suites was my hotel of choice. Not any more, unless they correct this.
8.0
Anonymous
Very Good
07-21-2017
Pros: The included breakfast, gym, and very friendly and helpful staff were great.
Cons: There is white noise from the adjacent freeway and Internet access isn't reliable.
8.0
Anonymous
Very Good
07-21-2017
Pros: Remodeled
Cons: I don't like how you have to pay for parking now
7.0
Anonymous
Good
07-21-2017
Pros: breakfast was excellent
Cons: No hot water 50% of the time parking was $15 per day which there are no other options but the hotel
3.0
Anonymous
Poor
07-21-2017
Pros: breakfast was good as it always has been.
Cons: Room floor full of hills and valleys, excessive leak in bathtub faucet, AC plug below desk dead, bedroom TV not on network, fridge barely cool and unadjustable, microwave under sink, internet barely usable after 5am when everyone begins waking up.
8.0
Anonymous
Very Good
07-21-2017
Pros: The free breakfast was nice as was the free evening Happy hour
Cons: I did not like being charged $15 per day to park. I guess that's how they cover the free breakfast and happy hour.
10.0
Anonymous
Exceptional
07-21-2017
Pros: This was our third stay and it gets better every time. The staff always goes above and beyond to make the experience great. This year they made sure every child had a plate of cookies and carrots for Santa on Christmas Eve. Just wonderful!
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: The floor plan of the hotel and the buffet breakfast were delicious
Cons: We had to ask three times upon our arrival to get maintenance to unplug/unclog the toilet after the last guest had left. I noticed that the coffee maker was dirty and produced a cup of coffee with debris in it.
1.0
Anonymous
Very Poor
07-21-2017
Pros: location
Cons: Freezing. Manager said outdated heating system. Why is this my problem? They had the audacity to have a small oil heater brought into the room like it could actually do something.
1.0
Anonymous
Very Poor
07-21-2017
Pros: nothing
Cons: Old and may not cleaning charge for parking
2.0
Anonymous
Poor
07-21-2017
Pros: location
Cons: Under construction , jack hammers during day , stayed three nights , room never cleaned up , had to ask for more towels, atrium off limits , unadvertised parking fee of $17 / day
1.0
Anonymous
Very Poor
07-21-2017
Pros: Location
Cons: It was under construction indoors. Jàck hammers and bulldozers literally room was gross. Bed sagging and smelled of urine Furniture broken and dated Embarrassing to offer to guests
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