Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Near John Wayne Airport and Anaheim attractions, this hotel features a large interior atrium that includes a pond with koi fish and turtles. All rooms offer a sitting room with a sofa sleeper.
Smoke free premises. 301 units. 10 stories, interior corridors.
valet and coin laundry, boarding pass kiosk, airport transportation, room service, area transportation-within 5 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 142 guests
Showing reviews 1 - 5 of 50
10.0
Belinda
Exceptional
Family with Young Children
10-13-2017
Pros: I always enjoy staying at Embassy Suites. Their suites are clean and nice. The hotel grounds are always nice. My most favorable is their free breakfast!
Cons: There was nothing that I did not like about this hotel.
10.0
Jermain
Exceptional
Family with Young Children
10-13-2017
Pros: Always a pleasant experience when we stay at an Embassy Suites. Hotel was great, staff was friendly, pool was warm, breakfast was great and happy hour was indeed happy hour.
Cons: Nope.
9.0
Rodney
Wonderful
Solo Traveler
10-13-2017
Pros: The free breakfast and the dinning room service was excellent!!!!!!
Cons: NO--
7.0
Yuridia
Good
Traveling as Couple
10-13-2017
Pros:
Cons: I got charged double and there was a problem with the rooms i got a new one but it wasnt the same as the one i booked
10.0
Verified Hotel Guest
Exceptional
10-13-2017
Pros: Breakfast, happy hour, and the staff!
Cons: When we arrived we got a room that had someone occupying it already but it turned out great, the staff took care of it right away!
8.0
Verified Hotel Guest
Very Good
Group Traveler
10-13-2017
Pros: I liked the breakfast the best. It's worth staying here for sure and the rooms are also nice.
Cons: I did not like the fact that self parking was $15 I felt that was a rip off we might as well should've done valet.Also, the outlets in the bathroom didn't work so that was not something I expected but there were plenty of other outlets in the room.
10.0
Camelia
Exceptional
Family with Teens
10-13-2017
Pros: The hotel was beautiful
Cons: No
1.0
Verified Hotel Guest
Very Poor
Business Traveler
10-13-2017
Pros: Breakfast was good
Cons: Cigarette smoke wafted through the room from an unidentifiable location (ventilation?) at various times though the night. Made getting sleep tough. I worked from the room most of the days, and the construction noise on the floor was extremely loud.
10.0
John
Exceptional
Family with Young Children
10-13-2017
Pros: the customer service was excellent and the breakfast was top notch as was the evening cocktaols
Cons: the hotel did not have individual room climate control so the room was warm most of the time.
7.0
Mark
Good
Traveling as Couple
10-13-2017
Pros: Breakfast included with room rate.
Cons: Had no reservation upon arrival. Necessary to rebook a room. Charged $15 per day for parking.
8.0
Rosie
Very Good
Traveling as Couple
10-13-2017
Pros: Beautiful hotel rooms were very spacious, bed was nice had a restful night . The buffet breakfast was great so much to pick from ,
Cons: The only downside was the construction which was adjacent to our room, which unfortunately caused us to wake up w allergies due to the dust.
8.0
Verified Hotel Guest
Very Good
Family with Teens
10-13-2017
Pros: The value and location
Cons: With the exception of the noise from constant construction, the WiFi in the hotel was awful. Didn't work anywhere in the premises. I even complained about it.
10.0
Isaac
Exceptional
Family with Teens
10-13-2017
Pros: This is a great hotel. Dollar for dollar an amazing deal. Its a little out of the way, and getting in an out of the parking lot is not easy. But the rooms and interior is outstanding and feels safe.
Cons: The hotel is a little out of the way. But it makes up for it in value.
2.0
Randall
Poor
Traveling as Couple
10-13-2017
Pros: Convenience and location to the airport Spacious entry and bedroom areas
Cons: Room smelled like antiseptic when we first entered Carpet felt dirty/gritty Bathroom shower dripped Bathroom door stuck and was difficult to open/close Toilet paper was stuck to the handle & door on the inside of the bathroom, bathroom door unfinished
8.0
Verified Hotel Guest
Very Good
10-13-2017
Pros: Complimentary drinks in the evening & a really good made to order breakfast.
Cons: Extremely loud noise through outside windows in room. Extremely noisy elevators in the front living room of suite.
8.0
Carlos
Very Good
Solo Traveler
10-13-2017
Pros: Spacious, clean. easy access.
Cons: Front desk needs to be more personable.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: hot breakfast, especially order to made omelet was great.
Cons: in the early in the morning, a big truck was parking right next to the hotel, and the loud engine noise bothered us for over an hour... I saw crumbs on the carpet, so the carpet could be cleaner.
8.0
Verified Hotel Guest
Very Good
Business Traveler
10-13-2017
Pros: The included breakfast, gym, and very friendly and helpful staff were great.
Cons: There is white noise from the adjacent freeway and Internet access isn't reliable.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Remodeled
Cons: I don't like how you have to pay for parking now
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Breakfast as always is a great thing to have included.
Cons: Like many people have said I got a wake up call at 530am for no reason. Very hard for me to get back to sleep at that point.
3.0
Jack
Poor
Solo Traveler
10-13-2017
Pros: breakfast was good as it always has been.
Cons: Room floor full of hills and valleys, excessive leak in bathtub faucet, AC plug below desk dead, bedroom TV not on network, fridge barely cool and unadjustable, microwave under sink, internet barely usable after 5am when everyone begins waking up.
8.0
Elaine
Very Good
Senior Traveler
10-13-2017
Pros: Free breakfast
Cons: Bathroom is too small
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: This was our third stay and it gets better every time. The staff always goes above and beyond to make the experience great. This year they made sure every child had a plate of cookies and carrots for Santa on Christmas Eve. Just wonderful!
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: The floor plan of the hotel and the buffet breakfast were delicious
Cons: We had to ask three times upon our arrival to get maintenance to unplug/unclog the toilet after the last guest had left. I noticed that the coffee maker was dirty and produced a cup of coffee with debris in it.
1.0
Norm
Very Poor
Family with Young Children
10-13-2017
Pros: location
Cons: Freezing. Manager said outdated heating system. Why is this my problem? They had the audacity to have a small oil heater brought into the room like it could actually do something.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-13-2017
Pros: The location was very good for us and the included breakfast was a plus.
Cons: The room was not cleaned properly when we got there. I had to ask couple of times from the management to send the cleaning person to vacuum the room and change the sheets. The heating system was not working for the hotel as well.
8.0
Mary Ann
Very Good
Family with Teens
10-13-2017
Pros: Location and having a hot breakfast and comp beverages and snacks in the evening.
Cons: Yes, the chemicals in the hot tub were burning our eyes on our first evening. We never used the pool area again due to how uncomfortable we were, that was terrible.
9.0
Jim
Wonderful
Group Traveler
10-13-2017
Pros: Cook to order breakfast and happy hour were the best. And the staff were on point.
Cons: Beds could be more comfy but I like a softer bed.
9.0
Bac
Wonderful
Traveling as Couple
10-13-2017
Pros: Very good service and friendly staffs. Exelence breakfasts and happy hours.
Cons:
7.0
Verified Hotel Guest
Good
Family with Young Children
10-13-2017
Pros:
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
10-13-2017
Pros: Easy to get on and off the free, Easy drive to Disneyland.
Cons:
10.0
Donald
Exceptional
Family with Young Children
10-13-2017
Pros: Breakfast and reception.
Cons: Bathrooms are a little small.
1.0
Jesus
Very Poor
Family with Teens
10-13-2017
Pros: nothing
Cons: Old and may not cleaning charge for parking
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
10-13-2017
Pros: Valet attendants were excellent and willing to go the extra mile. Well done. Front desk was courteous and cheerful each time I interacted with them.
Cons: Bathroom in the suite was extremely small for how big the rooms are. No wheelchair to be found by employees for use from valet to room. Red spots in the suite floor. A/C in room did not work well.
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
10-13-2017
Pros: Location
Cons: It was under construction indoors. Jàck hammers and bulldozers literally room was gross. Bed sagging and smelled of urine Furniture broken and dated Embarrassing to offer to guests
7.0
Verified Hotel Guest
Good
Family with Teens
10-13-2017
Pros: The staff was great as well as the breakfast. Room was clean and tidy, they even picked up my kids things that I missed. Koodos to the staff.
Cons: I was unhappy they were doing a remodel inside the hotel, if I had known that I would not have stayed there. My kids were looking forward to seeing the scenery not a plastic cover. Bad judgement on the corp side for doing the remodel during peak travel.
6.0
Genora
Pleasant
Group Traveler
10-13-2017
Pros: The Location was great and the staff were great just over worked Great breakfast
Cons: there was not enough staff front desk , housekeeping sucked what ever i asked for took 2 hours to get that is how i knew there were not enough staff The room was in need of repair the tub and sink water would shoot up and on to the floor, bath tube
5.0
Verified Hotel Guest
Fair
Family with Young Children
10-13-2017
Pros: Location and big modern suite for 50 percent off.
Cons: The construction is major. Hot pool blocked off both days we were there. Not a nice atmosphere but we paid half price so it still beats the budget chains. Breakfast was being served in huge hot crowded ballroom.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
10-13-2017
Pros: Location was close to Anaheim, easy access to freeways. Blackout curtains kept the light out. Room was large. Very nice staff. Free parking. Great price.
Cons: Room not vacuumed well. Major construction in the atrium caused breakfast to be served in a conference room with in adequate space.
4.0
Verified Hotel Guest
Disappointing
Family with Teens
10-13-2017
Pros: Lots of construction. And pool and hot tub not working
Cons:
6.0
Verified Hotel Guest
Pleasant
Group Traveler
10-13-2017
Pros: The staff was very friendly except for the bartenders at happy hour: asking for room key all the time. I mean really?!! I came into your hotel to trick you and have a free beer at your expense? Grow up!! The buffet is very nice in the morning.
Cons: Construction in the middle of the hotel, dust everywhere, on the food, drinks, tables. Don't go here unless construction is finished.
7.0
Laura
Good
Group Traveler
10-13-2017
Pros: The breakfast and room was very accommodating.
Cons: Our room was non-smoking but it smelled like if someone had smoked in it for months. The smell lasted for the whole duration of our trip never really lessened. Parking was also a huge issue and it was paid parking (major disadvanatage)
5.0
Bruce
Fair
Traveling as Couple
10-13-2017
Pros:
Cons: Atrium remodel was not told us before hand.
6.0
Teresa
Pleasant
Traveling as Couple
10-13-2017
Pros: The rooms are very big and comfortable
Cons: the breakfast was not the usual excellent standard I have had at embassy before. The elevators smelled so bad that you did not want to eat after or go back up in them. Staff not as welcoming as other embassies. Valet not attentive when gate stuck.
10.0
Elizabeth
Exceptional
Family with Young Children
10-13-2017
Pros: The suite was nice
Cons: That it was under construction
1.0
Glincy
Very Poor
Traveling as Couple
10-13-2017
Pros: ABSOLUTELY NOTHING. This hotel needs to be shut down and reported to the health department. FOOD DISGUSTING, ROOMS DISGUSTING, ELEVATORS WITH NO LIGHTS, CONSTRUCTION SITE RIGHT IN THE MIDDLE OF THE HOTEL, DUST AND TOXIC SMELLS THROUGHOUT THE HOTEL.
Cons: Filth, dust, and unsanitary hotel. Worst experience ever. I have photos to prove how filthy and dangerous this hotel is. I should get my money back for false advertisement and report this hotel. The hotel is in no shape whatsoever to have people stay.
1.0
Molly
Very Poor
Solo Traveler
10-13-2017
Pros:
Cons: Love Embassy Suites. Didn't love this one. My first rooms air conditioner didn't work. I was told there weren't any available rooms to move me to. The maintenance man got me another room. Very nice gentleman. Thus hotel is undergoing renovations.
6.0
Dodie
Pleasant
Traveling as Couple
10-13-2017
Pros: location
Cons: we booked it for the courtyard experience and the hotel had just removed the courtyard all together
1.0
Paulette
Very Poor
Traveling as Couple
10-13-2017
Pros:
Cons: I've always wanted to stay at this hotel however I was not notified that the hotel was under remodeling. The amount paid for the room should have been way less and we should have been notified. We would have gone to another embassy suites
1.0
Jamarro
Very Poor
Business Traveler
10-13-2017
Pros: The actuall room was really nice
Cons: The hotel was in the middle of construction. We had business guest sometime the room and that was really embarrassing. No one told us the hotel was being worked on. Also I specially got this room for the indoor pool and jacuzzi and that wasn't open!
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