Near the John Wayne Airport and Anaheim attractions, this hotel features a large interior atrium that includes a pond with koi fish and turtles. All rooms offer a sitting room with a sofa sleeper.
Smoke free premises. 300 units. 10 stories, interior corridors.
valet and coin laundry, boarding pass kiosk, airport transportation, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 90 guests
Showing reviews 1 - 5 of 50
5.0
Inna
Fair
family with young children
09-21-2016
Pros: Food
Cons: Customer service
8.8
William
Excellent
family with young children
09-20-2016
Pros: Though near JW airport, barely heard plane noise. Very comfortable rooms. Friendly staff.
Cons: The line at managers reception was a bit long but tolerable.
10.0
Weekend
Exceptional
young couple
09-20-2016
Pros: The bed was very comfortable - the room was very comfortable. I loved the evening reception the food selection was great and the wine was terrific. The location turned out to be excellent for the wedding we were attending. The valet parking attendants were great.
Cons: We could not get cable TV stations in the living room - we could in the bedroom and this made watching TV together a problem. We were somewhat disappointed in the breakfast. While we felt the omelets was good, waiting in line took quite awhile. We found the scrambled eggs to be to runny, and bacon was gone.
7.9
Sondra
Good
mature couple
09-16-2016
Pros: Loved how the room was designed. A seperate sitting area from a bedroom type area. The breakfast buffet was absolutely phenomenal and the food was delicious the cooking staff in-service heart extra sweet very nice and extremely Pleasant
Cons: I didn't like the fact that I was not told about a $50 incidental charge and it was doubly charged and I have to get it fixed instead of your stuff getting it fixed not a pleasant way to start and there was no option for non-paid parking I shouldn't have to be forced to pay to park in a place already come to the room in as long as your residence or your parents or your customers actually want a home there and check out we should not be charged for parking. Also when I found out about the incidentals I came back to ask the lady who charged me that now that amount and she says oh it's right here on this time then flips around so I can see if it was turned in the other direction you need to have a better posting that plus they need to advise you or ask you about that before they charge it this was my second story of Embassy Suites and this is the second time I've had problems so incidentally I don't want to stay at your hotel anymore and I will not give it out to other people to stay there it was ridiculous that we were unable to turn the heater on and froze all night long I'm very disappointed in the Embassy Suites I was told in regards to the heater that your hotel either has air conditioning or Heating and we are under the control of that program that is completely unheard of you need to get that updated and not charge the customers for it
7.9
Keith
Good
mature couple
09-15-2016
Pros: Excellent breakfast buffet. The staff, especially Ron in valet were excellent
Cons: It is obvious that the hotel is in the process of renovation. The room needed a little updating
10.0
Sevala
Exceptional
review category group of friends
09-07-2016
Pros: No complaints
Cons: Na
10.0
Therese
Exceptional
family with young children
09-06-2016
Pros: Comp buffet breakfast is great, happy hour is great , staff is very nice.
Cons: Lobby and dining area was really really cold.
7.9
Joymeeh
Good
family with young children
08-31-2016
Pros: I love the breakfast buffet, it offers wide selection of food and the complimentary snacks and drinks too. Our room is so serene, clean and spacious.
Cons: there are so many hidden charges and It took us almost an hour to check in because the other room that we have reserved was not prepared yet. They don't offer complimentary water inside the room. Their website is not updated regarding the check in and out time and the Front desk did not even inform us about their new policy.
2.9
Veniamin
Poor
family with young children
08-29-2016
Pros:
Cons: The carpets were so gross that my shoes were sticking to it when I walked, I couldn't walk barefoot on it, the hotel is super old and looks like it's about to collapse, the floors are uneven at some places, they told me I got a remodeled room but it didn't look like it, the room had a bad smell, like old dirty laundry. The parking employees are rude, overall a bad place to stay, but their breakfast is bomb . The omlettes are delisious. Other then that, the place itself is really gross.
5.4
Chris
Fair
young couple
08-29-2016
Pros: I liked the indoors of the place with the food court in the middle.
Cons: That our room was by a huge ac unit an it was loud. We got into the room an the heater didn't work so we had to use 4 roll around heaters that the hotel gave to use so we didn't freeze.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
08-23-2016
Pros:
Cons: It took 25 minutes to check out. 2 staff members on a Sunday when most people check out? Ran out of toilet paper, it took 2 calls and 20 minutes to get them to deliver a roll.
10.0
Miguel
Exceptional
young couple
08-23-2016
Pros: Everything was beautiful the room was nice the food was delicious the staff was wonderful the hotel over all was beautiful we would definitely go back.
Cons:
10.0
Tony
Exceptional
Family with Teens
08-22-2016
Pros: size of room, valet parking, breakfast
Cons: no
7.5
Jeff
Good
mature couple
08-21-2016
Pros:
Cons: Wi-fi has to be paid for. Even a brst western offers it for free.
9.6
Muna
Exceptional
family with older children
08-16-2016
Pros: Breakfast
Cons: Nothing
10.0
Jeanette
Exceptional
family with young children
08-10-2016
Pros: The pool area was clean...breakfast great.
Cons: One elevator leading to front entrance
10.0
Jessica
Exceptional
young couple
08-05-2016
Pros: The hotel was very nice , bed was super comfortable over all a great hotel
Cons: Our balcony was small
5.4
Kathy
Fair
family with older children
08-02-2016
Pros: Convenient to Anaheim and Newport
Omelette station extremely friendly with lots of options.
Cons: Very close to freeway and extremely loud traffic noise. Bed sheets felt like cardboard. Bathroom is caustraphoic and dark. Door jam rotting. Expected more for a "newly renovated" property.
8.0
Kevin
Very Good
Traveling as Couple
07-31-2016
Pros:
Cons: The air conditioning wasn't as cold as it usually is. The staff said it's because California was having a "Flux Day" Which means the electricity had to work at 70 per cent of normal. So it wasn't their fault but it was uncomfortable.
8.3
Albert
Very Good
mature couple
07-28-2016
Pros: I enjoyed the happy hour for adults.
Cons: Not having to pay for parking when it says "free parking".
9.6
Marcos
Exceptional
young couple
07-26-2016
Pros: Everithing was excelent.
Cons:
7.5
Marla
Good
young couple
07-08-2016
Pros: Hapy hour breakfast roms face inside mot exposed to general public great gor safety
Cons: Fees for parking on weekrnd come on.
10.0
Charemon
Exceptional
young couple
06-29-2016
Pros: Love the size of room, lobby and omelet breakfast
Cons:
10.0
Melvin
Exceptional
mature couple
06-23-2016
Pros: Great breakfast choices. Huge room and comfortable bed.
Cons: bathroom a bit small for such a nice room
2.0
Randall
Poor
Traveling as Couple
06-14-2016
Pros: Convenience and location to the airport Spacious entry and bedroom areas
Cons: Room smelled like antiseptic when we first entered Carpet felt dirty/gritty Bathroom shower dripped Bathroom door stuck and was difficult to open/close Toilet paper was stuck to the handle & door on the inside of the bathroom, bathroom door unfinished
10.0
Janielle
Exceptional
Traveling as Couple
06-03-2016
Pros: The breakfast was awesome and it was very conveniently located near the freeway for much easier access.
Cons: When i booked the room they said they had a vending machine located on the floor we were staying with complimentary treats & drinks but when we got there they said they no longer had it but we could come to the front desk and they would distribute them
7.5
Brian
Good
solo traveller
06-03-2016
Pros: The
Cons:
10.0
Theodore
Exceptional
solo traveller
05-26-2016
Pros: The staff were very courtious. The valets were extremely friendly and very courtious.
Cons: The bed pillows were a little flat and mushy.
10.0
Isaac
Exceptional
Family with Teens
05-10-2016
Pros: This is a great hotel. Dollar for dollar an amazing deal. Its a little out of the way, and getting in an out of the parking lot is not easy. But the rooms and interior is outstanding and feels safe.
Cons: The hotel is a little out of the way. But it makes up for it in value.
7.9
David
Good
mature couple
05-05-2016
Pros: Relaxed atmosphere- approached by the manager who enquired about our backgrounds.
Cons: Very little
8.0
Verified Hotel Guest
Very Good
Family with Teens
05-03-2016
Pros: The value and location
Cons: With the exception of the noise from constant construction, the WiFi in the hotel was awful. Didn't work anywhere in the premises. I even complained about it.
10.0
Shawna
Exceptional
family with young children
04-26-2016
Pros: Atmosphere,breakfast,location, services
Cons: The smell of the room. It smelt like mold. And I don't like the fact that when booking through booking .com they give you the most outdated room they have.
8.0
Rosie
Very Good
Traveling as Couple
04-19-2016
Pros: Beautiful hotel rooms were very spacious, bed was nice had a restful night . The buffet breakfast was great so much to pick from ,
Cons: The only downside was the construction which was adjacent to our room, which unfortunately caused us to wake up w allergies due to the dust.
10.0
Jeff
Exceptional
family with older children
04-19-2016
Pros: Everything was GREAT!! Everyone was helpful, friendly and went out of their way to help us!!! Thanks!!
Breakfast and Happy hour was GREAT!!
Cons: Nothing!!!
8.3
Daniel
Very Good
family with young children
04-13-2016
Pros: I liked that my family could stay in one room together. We have 5 children from .5 - 10 years old and many hotels require two rooms. We all fit very comfortably into the room and it was well supplied.The indoor pool was great too because we could swim even though it was rainy.
Cons:
8.8
M&m
Excellent
mature couple
04-12-2016
Pros: The bed
Front desk staff
Cons: Don't have all the basic amenities
10.0
Jennie
Exceptional
family with young children
04-12-2016
Pros: Rooms were excellent and staff were very friendly.
Cons: The hot tub was disgustingly dirty.
5.8
Gerardo
Okay
solo traveller
04-05-2016
Pros: Confort, location
Cons: Staff not helpful, I left behind a bag, when trying to recover it ,I could not talk directly to the housekeeper manager, I could not get my bag back, two days latter i got a message from them saying they did not find it,
I guess housekeepers playing "finder keepers" game :-( so sad experience.....
Not sure if I could ever go back.. to such nonprofessional, unethical hotel run by this kind of personnel.
7.0
Mark
Good
Traveling as Couple
04-04-2016
Pros: Breakfast included with room rate.
Cons: Had no reservation upon arrival. Necessary to rebook a room. Charged $15 per day for parking.
10.0
John
Exceptional
Family with Young Children
03-15-2016
Pros: the customer service was excellent and the breakfast was top notch as was the evening cocktaols
Cons: the hotel did not have individual room climate control so the room was warm most of the time.
7.5
Angel
Good
review category group of friends
03-15-2016
Pros: I like that we were located on the higher lvls of the hotel.I also like how fast it was for us to get our room key.
Cons: Everything was fairly fine. I didn't like how small the pool was. The pool was always full.
10.0
Cody
Exceptional
family with young children
03-08-2016
Pros: The hotel was great! The rooms and food were excellent. Staff was extremely helpful. And the location is perfect. Freeways everywhere
Cons:
1.0
Verified Hotel Guest
Very Poor
Business Traveler
03-03-2016
Pros: Breakfast was good
Cons: Cigarette smoke wafted through the room from an unidentifiable location (ventilation?) at various times though the night. Made getting sleep tough. I worked from the room most of the days, and the construction noise on the floor was extremely loud.
5.0
Cutler
Fair
solo traveller
03-03-2016
Pros: The rooms need renovation
Cons:
10.0
Karina
Exceptional
young couple
03-01-2016
Pros: The rooms were nice, spacious and clean, the staff was very friendly, and the hotel itself was very nice and pretty!
Cons: No complaints!
7.5
Traveler
Good
family with older children
02-24-2016
Pros:
Cons: I put a credit card to hold my room and they charged the card. Then I gave them a different card to check out but they still charged the room with both. The first credit card was pending for a while which I was upset about.
Also, I called to let them know that I was going to be late and they gave up my room and luckily there was another room available.
Also, the room key would not work to get out of parking lot so it wanted me to pay for parking and I was already being charged $15 a day for parking which was annoying.
Otherwise the room and breakfast was nice and I would still go back despite all of that.
6.3
Charles
Pleasant
family with young children
02-23-2016
Pros: Double queen suite is a huge room that is quite comfortable for a family of 6.
Cons: Pool and hot tub mobbed by several beer-drinking adults and several small children eating and drinking in the pool/jacuzzi.
10.0
Abel
Exceptional
family with young children
02-21-2016
Pros: exelent
Cons:
10.0
Aven
Exceptional
young couple
02-18-2016
Pros: omelettes!
Cons: nothing
8.8
Hong
Excellent
family with older children
02-10-2016
Pros: this is the only hotel i found within 5 miles to my company in which dinner is available. food is good. Free shuttle is provided to my company is a plus.
Cons: shuttle bus sometimes is not punctual, which made me late for meeting. i hate this, it made me look unprofessional.
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