Dream Inn, a Joie de Vivre hotel

AAA Inspector Rating
8.7
Excellent
498 Guest Ratings
175 W Cliff Dr
Santa Cruz, CA 95060- Map It
Photos
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AAA Inspector Notes
Many rooms boast ocean views at this property, situated on the Pacific Ocean and overlooking the Santa Cruz Municipal Wharf and Beach Boardwalk. Smoke free premises. 165 units. 3-10 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. At Santa Cruz Municipal Wharf. 175 W Cliff Dr 95060.
Pool
heated outdoor.
Parking
on-site (fee).
Dining & Entertainment
Aquarius, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
hot tub, bicycles, trails.
Guest Services
valet laundry, room service.
Terms
N, check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 498 guests
Showing reviews 1 - 5 of 50
6.7
Rebecca
Pleasant
young couple
04-18-2017
Pros: The location was good.
Cons: Check in wasn't a welcoming experience. Another customer was having a very loud disagreement with a member of staff, stood next to me at the check in desk. As a result, I could hear very little the member of staff said to me, and he rushed through the check in process in an attempt to get me away from the commotion. In doing this, the member of staff omitted telling me that self parking my car would be the same price as valet parking, or that there was a fee at all. I found this out in check out and had to pay an additional $25 per night. I also wasn't told about the breakfast arrangements at the Aquarius restaurant on Easter Sunday, and arrived there to find out that my only option was the Easter buffet at $65 + 20% service charge, and I'd have to wait 45 minutes for that to begin. So at 8+ months pregnant I was sent out in the rain to find another option. This all could have been avoided with a calmer check in or some way to mediate the hasty check in process.
10.0
Jean
Exceptional
family with young children
04-18-2017
Pros: We had dinner and breakfast at Aquarius and both were fabulous! The staff was very friendly and helpful!
Cons: The roll away for my grandson was not very comfortable. You could feel the springs.
6.7
Rebecca
Pleasant
young couple
04-18-2017
Pros: The location was good.
Cons: Check in wasn't a welcoming experience. Another customer was having a very loud disagreement with a member of staff, stood next to me at the check in desk. As a result, I could hear very little the member of staff said to me, and he rushed through the check in process in an attempt to get me away from the commotion. In doing this, the member of staff omitted telling me that self parking my car would be the same price as valet parking, or that there was a fee at all. I found this out in check out and had to pay an additional $25 per night. I also wasn't told about the breakfast arrangements at the Aquarius restaurant on Easter Sunday, and arrived there to find out that my only option was the Easter buffet at $65 + 20% service charge, and I'd have to wait 45 minutes for that to begin. So at 8+ months pregnant I was sent out in the rain to find another option. This all could have been avoided with a calmer check in or some way to mediate the hasty check in process.
10.0
Jean
Exceptional
family with young children
04-18-2017
Pros: We had dinner and breakfast at Aquarius and both were fabulous! The staff was very friendly and helpful!
Cons: The roll away for my grandson was not very comfortable. You could feel the springs.
9.6
Lisa
Exceptional
solo traveller
04-17-2017
Pros:
Cons: I didn't like that pp can save all the chairs by 9am and no one sits in them all day..
Showing reviews 1 - 5 of 50