Holiday Inn Express & Suites Santa Cruz

AAA Inspector Rating
8.7
Very Good
151 Guest Ratings
1410 Ocean St
Santa Cruz, CA 95060- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.2
Bath3.0
Public Areas3.2
AAA Inspector Notes
Public areas and guest rooms are spacious and attractively appointed at the hotel. Covered parking is a welcome amenity on a rainy day. Smoke free premises. 100 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just w of jct SR 1 and 17. 1410 Ocean St 95060.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
Pool
heated outdoor.
Parking
on-site (fee) and street.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
sauna, steamroom, exercise room.
Guest Services
valet laundry.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 151 guests
Showing reviews 1 - 5 of 50
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
06-23-2017
Ok hotel. Try a different one next time.
Pros: Convenient to destination.
Cons: Mediocre breakfast. No hot tub. Charge for parking.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: Location and room size
Cons: After we checked in, we went to our room and it had yet to be cleaned from the previous guests. Beds and sheets were unmade and not cleaned and there was trash everywhere. When we called the front desk they blamed it on a computer error and took no blame.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Staff was friendly and room was clean. Breakfast was satisfying. Fun pancake machine at night.
Cons: Neighborhood was a mix. For the Royce I would expect a beer bed and linens. This is not an inexpensive hotel.
7.0
Ronald
Good
06-23-2017
All is good except for the new nightly parking rates. I would rather it be "woven" into the room rate - so I don't have to be formally informed. Really gets under my skin. This is a 2.5 star hotel - NOT a resort or 4 star property.
Pros: I am a regular customer at this property. Have stayed here over a dozen times. A little high priced for the star level, however - I am comfortable with the property and personnel. Always clean and inviting.
Cons: They have implemented a brand new policy of charging a nightly rate for parking. This is out of line for this brand & location. If they were near the beach (or airport) then it may be justified. It's just way to gouge. Makes me not want to stay again.
8.0
Aleksandr
Very Good
Senior Traveler
06-23-2017
Pros:
Cons: No refrigerator in room,even for medication.
Showing reviews 1 - 5 of 50