Potted flowers adorn the ocean-view terraces while the fire pits warm cool breezes as the sun sets. Third Street Promenade is within walking distance and beaches are a stone's throw away.
Smoke free premises. 175 units. 6 stories, interior corridors.
Cons: The wait for the room was nearly 2hrs after check in and would have been more if the manager didn't step in. I chuck it up to the inexperience of the young woman helping us not to the facility as a whole. They quickly offered free appetizers and drinks and all was right in the world again. :)
10.0
Madonna
Exceptional
mature couple
08-31-2016
Pros: The reception staff and the valet staff were incredibly helpful in providing us with advice and directions to navigate our way out to the highway. The whole experience in this hotel was great. Exceptional service!
Cons:
10.0
John
Exceptional
young couple
08-28-2016
Pros: Bed super comfortable
Cons:
7.5
Anonymous
Good
family with young children
08-25-2016
Pros: The location is excellent, it is practically next to Santa Monica Pier. The rooms are spacey. The beach is next door.
Cons: The fact that there is no free wifi in the room is bad enough, but that the paid wifi is not only expensive, but almost unusable. I found that in room 150 (which is rather bad, almost next to the reception) the public wifi is available at some distinct spots. I don't know how, but the doors really offer almost no soundproofing of the noise from the corridor. The breakfast is rather expensive.
There is a fridge for the mini bar built in, but apart from making rather loud noises, it has no benefits (its empty).
The whole hotel has a nineties feel to it, even though it was built around 2000, so it looks more aged that it really is. All in all, not a very good value for money.
5.0
Antonello
Fair
young couple
08-24-2016
Pros: The pool, the breakfast and the beach access..
Cons: We can hear the music coming from the lobby..
7.5
Carol
Good
family with older children
08-20-2016
Pros: The room was very comfortable and the area was close to activities we wanted to try
Cons: Late night dining options were too limited
8.3
Roger
Very Good
mature couple
08-16-2016
Pros: Comfy room and good friendly staff
Cons: Breakfast was poor and the area dirty.
7.5
Peter
Good
mature couple
08-16-2016
Pros: Location was perfect and the hotel staff were all very helpful.
Cons: Provided more umbrellas around the swimming pool
10.0
Londoncath
Exceptional
family with young children
07-31-2016
Pros: Straight forward and practical
Cons: Generally I like hotels with a bit more style ... This hotel feels corporate and we have stayed in more fun places in Santa Monica - but it was perfect for a one night stay before the airport
5.8
Nicky
Okay
mature couple
07-21-2016
Pros: The bed. Big, comfortable.
The staff. Very helpful and really appreciated by us.
Cons: City view room was a view of a noisy street, that's it, total let down.
Completely overpriced hotel which should at most be an entry level for this day and age.
Old furnishings.
6.3
Kirill
Pleasant
review category group of friends
07-12-2016
Pros:
Cons: Pricing is insane. Breakfast announced to be $23 per person, but a day after checkout they charged my credit card $108 for breakfast for two persons.
7.1
Kathryn
Good
solo traveller
06-25-2016
Pros: Bed
Cons: Breakfast
9.6
Patricia
Exceptional
mature couple
06-07-2016
Pros: We were there with about 20 friends to enjoy Wally's Champagne tasting.
Absolutely no complaints.
Cons:
10.0
Robert
Exceptional
solo traveller
06-02-2016
Pros: Friendly accommodating staff
Cons:
10.0
Hilda
Exceptional
family with older children
05-31-2016
Pros: We had a delayed in the delivery of the room as we also arrived right at checking time 3:00 pm
They made acknowledgement of this delay and granted us breakfast next morning at no cost
Breakfast was delicious ...!
Enjoyed the stay and the service - Thanks !!
Cons: Everything was perfect .!
9.6
Dov
Exceptional
family with young children
05-31-2016
Pros: Staff was excellent and super helpful
Cons:
8.8
Edward
Excellent
review category group of friends
05-25-2016
Pros: Right beside beach. Location couldn't be better. Staff are superb.
Cons: Valet parking is a rip-off. Parking in Civic Center across the road is $5.
10.0
Cheryl
Exceptional
young couple
05-23-2016
Pros: Everything was amazing and the location perfect. Staff even knew us when we kept on walking in. Overall beautiful stay-cation.
Cons: Check your bill in the end or make sure they charge the correct amount. They did overcharge me 100+ but I know they should clear it up.
10.0
Dr
Exceptional
review category group of friends
05-23-2016
Pros: EVERYTHING
Cons: Nothing
9.2
Mohammed
Wonderful
solo traveller
05-21-2016
Pros: Clean
Comfortable
Quite
Cons: Price
10.0
Abby
Exceptional
young couple
05-17-2016
Pros: Nice clean rooms and very friendly staff .
Cons: Having to pay for parking $40 a night
10.0
Anonymous
Exceptional
solo traveller
05-16-2016
Pros: Staff was incredibly friendly and helpful
Cons:
7.9
Timothy
Good
solo traveller
05-12-2016
Pros: Very good bed
Cons: Pricey
10.0
Tony
Exceptional
mature couple
05-10-2016
Pros: The staff was excellent. Would diffently stay here again.
Cons: All good !
9.6
Paulina
Exceptional
young couple
05-10-2016
Pros: The service was great - we were able to get early check in! The location was also wonderful, there's direct beach access from he lobby/pool and it's away from the bustle of the promenade. Free wifi as well, which is always nice! For other single couples, my partner and I enjoyed Ocean Park, south of the hotel. It's a cute beach neighbourhood with a few fun bars and some delicious breakfast spots. Definitely worth a 10 - 20 minute walk along the beach!
Cons: The valet was a bit pricey, an additional $40.
4.6
Björn
Disappointing
solo traveller
05-10-2016
Pros: The location is great
Cons: This hotel is very worn down - it's like stepping right back into the 90's. Not a fresh 5-star hotel - more like a tired Three star...
7.9
Turki
Good
solo traveller
05-03-2016
Pros: Location
Cons: Value
9.2
Khalid
Wonderful
mature couple
04-19-2016
Pros: All staff are friendly and helpful
The location is within walking distance to all attractions.
Cons: Only one elevator was working
8.3
Charles
Very Good
young couple
04-12-2016
Pros: Great location
Cons: Charged a crazy amount as a pet fee. Did not give any warning about the pet fee when booking. I was blindsided by this when I checked in.
7.1
Richard
Good
solo traveller
03-31-2016
Pros: Great staff!
Cons: Elevator out. Tired room.
6.7
Daniel
Pleasant
young couple
03-22-2016
Pros:
Cons: The prices are very helpful high in that area but the hotel's kinda old
7.5
Kent
Good
family with older children
03-09-2016
Pros: It is proximate to our activities in Santa Monica. So works out fine. Staff is superb. We stay her often and they take care of us.
Cons: The hotel is in dire need of rehab. It has peeling paint, doors that are not on hinges, and an elevator that was not working.
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
03-08-2016
Pros: Excellent location, concierge and parking attendants were wonderful.
Cons: Could not find my reservation on check in. Never called. Cezanne was EMPTY!! Room service was never delivered. Phone didn't work. Bell hop said it was too complicated.
5.8
Igor
Okay
solo traveller
03-08-2016
Pros: Staff is nice.
Cons: Usual overpriced 3 stars hotel.
Not value it's price.
8.8
Korhan
Excellent
solo traveller
03-08-2016
Pros: Location was amazing as it is almost by Santa Monica beach and very close to Santa Monica Pier.
Cons: No free wi-fi in the rooms in the 21st century!!
7.9
Joel
Good
mature couple
03-07-2016
Pros: Room was nice and the bed was comfortable
Cons: It was noisy at night. Walls are thin and you can hear hall way activity.
6.7
Tarek
Pleasant
solo traveller
03-05-2016
Pros: Clean
Cons: Bed sagged and very loud in hallways
10.0
Federico
Exceptional
03-02-2016
Pros: Location and there emploies
Cons:
9.6
Connie
Exceptional
mature couple
02-23-2016
Pros: Yes the bed was like a cloud and the reservationist gal was kind and made you feel welcome. She blessed us with breakfast vouchers as marriot reward members and a room that was set apart and quiet on the third floor. Jesus was our bellman and he displays such enthusiasm to make your stay comfortable and special. He obviously loves his job and if he were my employee I would give him a raise
Cons:
5.8
Anonymous
Okay
solo traveller
01-24-2016
Pros: Great location. Pleasant helpful staff. Good food.
Cons: The hotel was dirty. I doubt if the windows have been cleaned in more than 12 months. Half of the rooms on my floor were being redecorated, which meant there was dust everywhere. You don't expect to sleep in a building site when you're paying $400 for a hotel room. The paint was peeling off the walls in my room. The views were disappointing.
10.0
Shizuka
Exceptional
mature couple
01-20-2016
Pros: Very good location and comfortable stay.
Cons: Spa is small, no hot tub.
7.0
Nancy
Good
Traveling as Couple
01-06-2016
Pros: Location and room was clean and updated.
Cons: I paid for parking separately and front desk had a difficult time adjusting. The bill. Also morning service for breakfast wasn't quick.
6.7
Cfling
Pleasant
solo traveller
01-06-2016
Pros: The staff, right from the get go, were fantastic! The doormen, bell staff, front desk, and room service, all up to par. Service is a HUGE factor for me.
Cons: My room was in a terrible location. You can hear EVERY single thing happening in the hallway. The decor was super dated, paint was peeling on the walls, the paint in the bathroom was peeling and disgusting. Room service food was average, at best. I would have changed rooms or checked out all together had I been staying more than 1 night for business.
7.5
John
Good
mature couple
01-02-2016
Pros: Location and room
Cons: Business center was dated, keyboard malfunctioned. slow
6.7
Lc
Pleasant
young couple
12-27-2015
Pros:
Cons: We had to change the room as it was very noisy either from ACs outside or smth else.. but we were also offered a $50 breakfast voucher, which was pretty nice :)
10.0
Chris
Exceptional
Traveling as Couple
12-22-2015
Pros: This was a very comfortable and clean place with plenty of amenities. The nicest Mariott I have ever been in. The staff was courteous and friendly and the location is very close to the beach and just 2 blocks south of the Santa Monica Pier.
Cons:
7.9
Adrian
Good
mature couple
12-22-2015
Pros: I liked how quickly we got checked in, cleanliness of room and lounge areas of hotel very comfortable feel, and friendliness of staff.
Cons: The primary reason for selecting the room was because it said ocean view. There was an ocean view but it was obscured with building. Not too upsetting though since it rained the whole evening of our stay. I then noticed there were rooms with better view, but higher rates. The price we paid was too high for limited ocean view, but balcony was nice.
9.2
Shameka
Wonderful
review category group of friends
12-08-2015
Pros: Very nice place great location!
Cons:
10.0
Ronald
Exceptional
young couple
11-30-2015
Pros: Staff was really friendly and helpful. The front desk really made our engagement memorable by offering us wonderful suggestions.
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