Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Potted flowers adorn the ocean-view terraces while the fire pits warm cool breezes as the sun sets. Third Street Promenade is within walking distance and beaches are a stone's throw away.
Smoke free premises. 175 units. 6 stories, interior corridors.
7 day cancellation notice, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 297 guests
Showing reviews 1 - 5 of 50
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-23-2017
Pros: The room was good, 2 Queen Bed for family of four with two kids. The pool was heated and accessible right next to wonderful fitness center. It was a standard Marriott, nothing fantastic. The stay was not as good as ShangriLa or LeMeridian which were sweet
Cons: Felt like a standard professional hotel and less like an experience. Customer service was excellent as you may expect. While across from Tzonga Park for kids it was 2 balls from the pier
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Great service and very clean
Cons: The $35 valet fee is a little steep in my opinion.
10.0
Chris
Exceptional
Traveling as Couple
06-23-2017
Pros: This was a very comfortable and clean place with plenty of amenities. The nicest Mariott I have ever been in. The staff was courteous and friendly and the location is very close to the beach and just 2 blocks south of the Santa Monica Pier.
Cons:
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Pros: Perfect
Cons: No
10.0
Michael
Exceptional
Traveling as Couple
06-23-2017
Pros: Beautiful clean rooms with modern decor. The staff was friendly and the service was excellent.
Cons: This hotel was perfect in every way except for when we checked in. We pulled up front and were met with several staff members eager to help only to be hit with fees at check-out for their services, however, it was worth every penny.
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
06-23-2017
Pros: Excellent location, concierge and parking attendants were wonderful.
Cons: Could not find my reservation on check in. Never called. Cezanne was EMPTY!! Room service was never delivered. Phone didn't work. Bell hop said it was too complicated.
10.0
Shirley
Exceptional
Solo Traveler
06-23-2017
Pros: Well you can't beat the service. They are at your elbow. And even anticipate needs before you speak the request. They are all born to service. And they love what they do. The love helping people. it is not just a job. The view is fabulous.
Cons: Nothing at all
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: View and location
Cons: All good
8.3
Anonymous
Very Good
young couple
06-11-2017
Pros: The staff were very friendly, and we really enjoyed the "Top of the Mark" bar.
Cons: I was very surprised that my hotel room safe did not work, and could not be fixed by hotel staff . In fact they were unsure of just "how" to fix it ???
Having a working safe in my room is a feature that should never be faulty.
5.0
Anonymous
Fair
young couple
06-08-2017
Pros: location nice
Cons: Bed horrible, food overpriced
5.8
Mat
Okay
young couple
05-24-2017
Pros:
Cons: There was construction going on within the floor above us. The staff did not tell us about this when we checked in. Disappointing.
8.3
Raeleen
Very Good
young couple
05-08-2017
Pros: Great Location on the Santa Monica Beach and near the Pier. Close to some fabulous restaurants and 3rd St Promenade. A very comfy bed in a large bright room
Cons: Our room didn't have a great view
9.2
Cais
Wonderful
review category group of friends
05-04-2017
Pros: Lobby patio are and bar
Cons: Wifi is charged and is really expensive
10.0
Maria
Exceptional
solo traveller
05-03-2017
Pros: Brilliant service- characterful property in an excellent location!
Cons:
5.0
Joelle
Fair
family with young children
04-08-2017
Pros: The location was great!
Cons: This place was a horrible decision. We called before booking it to be sure it was close to the Santa Monica Pier and we could have a room with an ocean view. We also love to have "room service" in the morning. So we double checked to be sure they had "room service.'' After having a long exhausting day at Venice beach we came back to the hotel checked in, and was told our room was upgraded. Great, we thought we will have a better view of the pier and the lights.It was extremely fogging that day so we knew we would not be able to see the view of the ocean but we could see the cool lights illuminating from the pier. It looks really awesome with the fog. Our room had NO VIEW we could only see the street and the adjacent park. OH well, we thought, we are still close to the pier and we can still enjoy it. the day was flying by quickly so we had to decide if we should take a nap or rush to the pier before it closed. We called the front desk and asked for the times on the pier. The HOTEL who uses the Santa Monica Pier in all its advertising, toots itself as being closet to the pier told us the pier and the Amusement park didn't close until midnight! Yay, we thought! This gives time for a short nap and then off too our planned festivities. We wanted to be sure to enjoy the pier and the many things to do there so we headed out the door at with plenty of time before we were told it closes. As we approach the gates to the little amusement park on the pier we are told they are closing up for the night at 7 pm. Imagine the disappointment in my 11 year old son who waited all day to go to the Pier.
9.2
Linda
Wonderful
solo traveller
03-22-2017
Pros: Ambiance
Cons: View of wall from room. Very pricey room for the view
10.0
Michael
Exceptional
young couple
03-19-2017
Pros: Arrived early after a 28 hour of flying and very tired. The staff pulled out all stops to get us into our room early.
Cons:
9.6
David
Exceptional
family with young children
03-14-2017
Pros: Fantastic front desk team!
Cons:
9.6
David
Exceptional
young couple
03-12-2017
Pros:
Cons: We could hear the people in the room next to us get in the room at 2am and again at 5 throwing up!
8.8
Salli
Excellent
family with young children
03-11-2017
Pros: The staff was above and beyond! First class all the way!
Cons:
8.8
Paul
Excellent
family with young children
03-07-2017
Pros: Extremely courteous staff. Treated very well!
Cons:
10.0
Melissa
Exceptional
solo traveller
02-23-2017
Pros: Great location amazing room
Cons:
4.6
Lauren
Disappointing
young couple
02-23-2017
Pros: The staff was very friendly. I live down the street and my boyfriend and I decided last minute to get away for Valentine's Day. We were hoping the spa stayed open a little later, but great that the pool was open :)
Cons: However, I felt our room was not what we had in mind. Also, I had to get My own car out of the valet garage after paying $40. Our room service was cold when it arrived as well. Overall, a mediocre experience. We have stayed in a lot of hotels.
7.5
Kunal
Good
family with young children
02-23-2017
Pros: Free bicyles given to ride to city.
Cons:
6.7
Konstantin
Pleasant
young couple
02-22-2017
Pros: Location, staff
Cons: Noise from air conditioning
8.3
Carina
Very Good
solo traveller
02-07-2017
Pros:
Cons: For a high end room/hotel, the bathroom wasn't perfectly clean.
9.6
Yi
Exceptional
solo traveller
02-04-2017
Pros: swimming pool warm water and clean, near to beach and shopping center
Cons: parking a little bit expensive
10.0
Damon
Exceptional
young couple
02-02-2017
Pros: Awsome location very friendly staff
Cons:
9.6
Earl
Exceptional
family with young children
01-31-2017
Pros: Excellent staff!! They were extremely accommodating to our unique situation
Cons: Tough to answer. The beach access area could use remodeling
6.3
Click65
Pleasant
solo traveller
01-28-2017
Pros: Great bed.
Cons: Furnishings in the room looked pretty dated, and room was a little small. (#616: King w/ balcony). The balcony and view not really worth the extra $. Not as nice as most other JW Marriotts.
5.0
Eric
Fair
review category group of friends
01-27-2017
Pros: very friendly and professional staff
Cons: impossible to sleep due to slamming doors that were even causing walls & bed to shake
8.3
Jose
Very Good
solo traveller
01-27-2017
Pros: The location of the hotel is very good in Santa Monica , the rooms are clean and large. It is a good hotel when staying in this area
Cons: The price was very expensive but so is all hotels in the area.
10.0
Ramona
Exceptional
young couple
01-19-2017
Pros: I diffidently coming back. All the staff ate very nice
Cons:
7.1
Susana
Good
family with young children
01-18-2017
Pros: I LIKE THE BED AND THE ROBE !
Cons: I DID NOT LIKED BEING CHARGED FOR A BUCKET OF ICE.
6.7
Yamile
Pleasant
young couple
01-17-2017
Pros: Staff was great, but service at restaurant and elsewhere was mediocre.
Cons: Food
7.1
Oliver
Good
solo traveller
01-16-2017
Pros: great location
Cons: check-in was confirmed for 3 pm but Hotel let me wait to 4pm for check-in
5.8
Husam
Okay
young couple
12-15-2016
Pros: location was good
Cons: Service, food, and facility was poor
7.1
Taida
Good
young couple
11-27-2016
Pros:
Cons: I lost my ipad mini in the room 546 during my stay in this Marriott Hotel. However, the stuff there have done nothing to help me even if I've called their front desk and customer service for almost fifty times!!!!!!! How can the customer service did anything like that !?
10.0
Sara
Exceptional
young couple
11-22-2016
Pros: Great location and very nice rooms & lobby!
Cons:
8.3
Arnaud
Very Good
solo traveller
11-13-2016
Pros: Good situation and friendly personnel. Little swimming pool
Cons: Prices are as high as better hotels around. Parking is very expensive.
7.1
Thomas
Good
young couple
11-12-2016
Pros: Friendly, efficient staff. Very convenient for beach access.
Cons: Room rate way too expensive for a rather ordinary hotel. Pool area overcrowded with too many beds.
9.6
Kim
Exceptional
solo traveller
11-11-2016
Pros: My stay was comfortable, peaceful, and relaxing. The entire Staff went out of their way to help me and make my stay enjoyable.
Cons: I really don't have any complaints. I think the bar area should be a bit bigger in the Lobby.
9.2
George
Wonderful
young couple
11-08-2016
Pros: The young Concierge was extremely helpful and went the extra yard to help us. All the staff were exceptionally friendly and helpful.
Cons: I like swimming in the ocean after long flights from Australia to get over jet lag and tiredness. The walk to the ocean was much further than I expected from the photos and description, even though the exercise was good.
9.6
Greg
Exceptional
review category group of friends
11-01-2016
Pros: Efficient and thoughtful staff. Comfortable bed. Great location.
Cons:
9.2
Paul
Wonderful
young couple
10-30-2016
Pros: clean and great staff
Cons: spa expensive
9.2
Abdulaziz
Wonderful
mature couple
10-27-2016
Pros: Location
Cons:
7.1
Erwin
Good
solo traveller
10-25-2016
Pros: The location is really convenient. A short walk brings you to the Santa Monica Pier and from there it is a only a few minutes into the city Center. A longer walk along the Boulevard / beach in the other direction brings you to Venice Beach. It took me about 35 minutes to Muscle Beach.
Cons: Typical American but I cannot get used to the fact that you see a price online and in the end you have to pay considerably more due to all kind of taxes. In my case, also due to the valet parking (there is no other option to park your car in this area) the final price was 25% higher compared with the advertised price on Booking.com.
The first room I got was right above the reception area on the 1st floor. First when I went to bed that evening I noticed that the music of the bar next to the reception was loud & clear, even in my room.
When I complained the next morning the first comment was that the music is switched of at midnight. Really?
This is not what you expect from a **** hotel. I did got another room on a higher floor with street view which was totally silent and comfortable. I had to ask for a compensation of the first short night.
Probably due to the room change I could not get the Internet working the 2nd evening.
7.9
Leandro
Good
young couple
10-23-2016
Pros: The staff is very good, and good location.
Cons: Spa and parking's price.
10.0
Joseph
Exceptional
solo traveller
10-13-2016
Pros: The staff is amazing! Every staff member was friendly and helpful.
The gym was great and the beach is right there.
Cons:
7.5
Sarah
Good
family with young children
10-12-2016
Pros: Friendly helpful staff
Cons: Bad wifi, ocean views are really restricted by condo in front. Would have been nice to have a couple of bottles of water in the room. Lacking in a few hospitality tricks that most other hotels do.
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