A huge domed stained-glass ceiling accentuates the elegantly grand lobby of this hotel, which is set adjacent to Sunnyvale Civic Center. The rooms have recently been updated with contemporary decor.
Smoke free premises. 104 units, some two bedrooms, efficiencies and condominiums. 2-3 stories, interior/exterior corridors. Accessibility (Call).
Pros: Pool big rooms friendly staff great breakfast
Cons: Very limited room service menu
8.8
Sandy
Excellent
young couple
09-06-2016
Pros: Awesome location. Very clean and the bathroom was fabulous. Second time I have stayed here and I will be back and recommend the Grand Hotel to friends and family.
Cons: The bed could have been more comfortable and the headboard was not bolted to the wall.
10.0
Heidi
Exceptional
review category group of friends
09-01-2016
Pros: We arrived early and our room was not ready but front desk we so accomidating,he upgraded our room with no extra charge. I love this hotel and stay here every time I am out tnear Mt View. Breakfast is good too.
Cons: They changed the orange scented soaps and I loved those.
9.6
Siliconvalleyvisitor
Exceptional
review category group of friends
08-31-2016
Pros: cleanliness
central AC in room
Jarvis
Water filtration service
Cons:
10.0
Franklin
Exceptional
solo traveller
08-28-2016
Pros: Bed was super great (Grand)
Tub was long and deep
Happy hour was great
Cons: only eggs for breakfast was hard boiled
10.0
Janice
Exceptional
mature couple
08-28-2016
Pros: When booking a better details of the room choices
Cons: I thought all the rooms came with a kitchen
7.5
Anne
Good
mature couple
08-24-2016
Pros: Shuttle driver Chris, so friendly and professional.
Cons: Small outdated tvs,limited tv channels.
8.3
Izikk
Very Good
solo traveller
08-23-2016
Pros: Location, Big and nice rooms, Good breakfast, Pool
Cons: Service level. Poor water pressure in the shower. Long wait for warm water. Very noisy air condition
7.9
Anonymous
Good
young couple
08-23-2016
Pros: fresh omelette for breakfast, big size room
Cons: breakfast room setting isn't the best
10.0
Brighid
Exceptional
young couple
08-21-2016
Pros: easy check in. Friendly / accomodating staff / the robot who delivered our missing mini fridge key. NO hidden costs, good breakfast, reasonable check out time
Cons: nothing bad to say
10.0
Jesse
Exceptional
young couple
08-17-2016
Pros: They have comfortable beds and the breakfast is unbelievable!
Cons:
7.5
Norman
Good
mature couple
08-02-2016
Pros: The facilities were nice
Cons: We couldn't check in until midnight and lost our bag and no discount for not being able to check in by 4:00
10.0
Emma
Exceptional
mature couple
08-02-2016
Pros: Egg Omelets were very good..Location was good for us.
Cons: Same price for each night would have been great.
Pros: Everything. It's a very very very good place.
Cons:
9.2
Carol
Wonderful
family with older children
07-07-2016
Pros: Always comfortable and clean.
Cons: Missed breakfast. I forgot to ask at checkin. We were a late arrival and tired.
9.2
Anthony
Wonderful
mature couple
06-27-2016
Pros: Terrifically friendly staff, lovely room and pool and very good value.
Cons:
9.6
Nick
Exceptional
solo traveller
06-21-2016
Pros: Breakfast by the pool, with made-to-order omelets was great. Happy hour between 6 to 7 was also a nice plus. Free shuttle to/from Google.
Cons: Very loud hum in the bathroom, from some motor on the other side of the wall. This was much less noticeable in the bedroom.
8.8
Kittipong
Excellent
young couple
06-14-2016
Pros: Very big room
Cons:
7.5
Anonymous
Good
mature couple
06-14-2016
Pros:
Cons: No towel racks in bathroom
No shower mat to prevent slipping
Minimal seating in breakfast room
7.9
Darcie
Good
solo traveller
06-05-2016
Pros: Fantastic service - good people
Cons: Loud A/C kept me awake at night
10.0
Kristen
Exceptional
family with young children
05-21-2016
Pros: Friendly staff comfortable beds and bathrooms and awesome pool.happy hour plus snacks.my favorite must stay. Convenient location. Loved the breakfast and late check out!
Cons: Loved every night
9.6
Giovanni
Exceptional
review category group of friends
05-18-2016
Pros: Excellent structure, friendly and efficient staff
Cons: Breakfast area should have more tables
9.6
Kimberly
Exceptional
family with older children
04-24-2016
Pros: Loved the omelette bar! Definitely make sure you request extra, extra cheese!! The cook was great!! I've been to omelette bars where everything ends up tasting undercooked, but my omelettes were cooked perfectly!
We stayed in a beautiful suite w/ a fireplace! I love the way the fireplaces turn on with a light switch. It's rad! I want one! :) I like that they provide snacks too! And the happy hour they have is a really nice touch. I can't remember if the happy hour and omelette bar are only on the weekends, but it was great!! Overall, I really enjoyed my stay here, and the rest of my family did too!
Cons: I though it was weird I had to ask for a 2nd key. There were two of us staying in the room, so it would make sense to give us two... Also the ice cube tray was busted in our freezer. I had them bring me some ice & an ice bucket though, so no big deal. But if you are going to provide an ice cube tray, it shouldn't be falling apart. They don't have vending machines either, which I found annoying. I felt like snacking & I couldn't without leaving the building.
10.0
Valarie
Exceptional
solo traveller
04-19-2016
Pros: I loved my spa like bathroom..my bed was super soft and comfotable..and the staff were attentive and welcoming..I will be coming back!!
Cons: Everything was fine.
10.0
Melissa
Exceptional
review category group of friends
04-01-2016
Pros: I liked everything about this hotel. It was a very good price for the location.
The breakfast was amazing!
Cons:
5.4
Valerie
Fair
solo traveller
03-31-2016
Pros:
Cons: Check in staff! They were so busy impressing each other that I was treated as an inconvenience.
When I arrived 2 minutes before breakfast ended, everything was almost completely taken away and there was no effort at all to help me. Again, I was treated as an inconvenience not a guest paying a lot for a suite.
10.0
Jaime
Exceptional
mature couple
03-29-2016
Pros: Your robot! My grand kids took a picture with it..
Cons:
5.4
Leeann
Fair
family with young children
03-26-2016
Pros:
Cons: There wasnt any gift shop, or enough grounds to walk around. The pool and outdoor sauna didnt look clean.
10.0
David
Exceptional
family with young children
03-01-2016
Pros: I like how big the rooms were comfortable to bed are
Cons: I didn't like that they kept an extra $200 deposit from my debit card and it might take up to 45 days to get it back
7.9
Danny
Good
solo traveller
01-31-2016
Pros: The room had much space and was very comfortable.
Cons: 1. There was no safe at the room, to store some personal things.
2. There were construction works just across the wall (renovation of another room) which made a lot of noise during the morning and throughout the day
10.0
Nikolai
Exceptional
solo traveller
01-18-2016
Pros: Huge room
Cons: None
8.3
Gh0styfied
Very Good
review category group of friends
10-07-2015
Pros: Beds super soft and comfortable. Very clean good location.Fireplace was very nice.
Cons: The television in the villa was not a flat screen.
7.5
Jarrod
Good
mature couple
09-22-2015
Pros: The jucuzzi tub
Cons:
9.6
Anonymous
Exceptional
young couple
09-20-2015
Pros: Very comfortable villas felt like home away from home
Cons: Booze was expensive a bourbon double on the rocks was 21 bucks and the only bourbon they stocked was not good at all
7.5
Cristiano
Good
review category group of friends
09-07-2015
Pros:
Cons: when I booked with Booking Com it seemed a reasonable rate but when I checked out I discovered there were some hidden charges for facilities we didn't use , 20 dlrs x person x days , and we were 8 people stayind 2 days . That incleased greatly the bill .
7.5
Eleanor
Good
family with young children
08-11-2015
Pros: Location was perfect.
Cons: I didn't like that there wasn't enough soap bars out. Hand soupwas also used to shower. I know this is a high end hotel but nomicrowave or frig available to store water. If you wanted to take thestairs which we did are outside the building.
8.8
"grandish"
Excellent
family with older children
08-01-2015
Pros: Staff was friendly, breakfast was excellent (great omelets), and hotel was nicely decorated with beautiful gardens. Villas felt very private.
Cons: We stayed in a Villa, which while roomy and comfortable, was dated in both decor and furnishings. The tube TV in the living room is a dead give away. Pool was small, but nice.
10.0
Lindaye
Exceptional
family with older children
07-29-2015
Pros: value and services, big room, clean
Cons: none
10.0
Emeteria
Exceptional
family with older children
07-28-2015
Pros: Was a great stay
Cons:
5.0
Dissatisfied
Fair
family with young children
07-19-2015
Pros:
Cons: We booked this villa because it was recommended for a family with two adults and three children. When I booked the room, I confirmed that we would need an extra bed for our third child. The room only slept 4 and they absolutely denied ever indicating it could sleep 5. The staff was of no assistance. Our child had to sleep on the floor. We did not get what we paid for.
9.6
Doug
Exceptional
mature couple
07-14-2015
Pros: Staff was very friendly, room was very nice and clean. Would definitely stay again
Cons: Breakfast could have more variety, that day it was biscuits and gravy. Could have had at least scrambled eggs and potatoes. Couldn't find the bread for toast. Did have fruit and cereal and yogurt.
2.5
Anonymous
Poor
family with young children
07-03-2015
Pros:
Cons: The staff were very unprofessional
7.5
Hagen
Good
solo traveller
06-11-2015
Pros: Large rooms.
Clean
Pool
Cons: Basic breakfast (but included in cost)
Expensive
Single Elevator, stairs miles away
No restaurant
9.2
Anonymous
Wonderful
family with older children
06-10-2015
Pros: Breakfast was excellent
Cons: Toilet stopped up-- it took several hours to fix then the next morning it stopped up again
9.6
Anonymous
Exceptional
young couple
05-26-2015
Pros: The hotel was fantastic. The rooms were excellent with lots of space and everywhere was very clean. The staff were very friendly and helpful and really looked after us during our stay. I would definitely recommend the hotel to family and friends.
Cons:
10.0
Ariel
Exceptional
solo traveller
05-20-2015
Pros: Great location. Nice facilities
Cons: Room carpet already worn out. City emptying trash containers on a Sunday at 530 am(!). Maid service forgot to do my room one day out of five, and didn't replenish bathroom items two other days.
9.2
Andreas
Wonderful
solo traveller
05-19-2015
Pros: Very spacious 'Villa' with dedicated bedroom, kitchen and living room
Cons: On arrival, the staff was not able to find my reservation, even though I had a confirmation number. It took them 10 minutes to get this resolved. When I finally got my keycard and walked to the appartment it did not work. So I had to go back to the receiption and get another card. This may happen in a cheap motel, but not in a hotel with this pricetag.
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