Hilton Los Angeles/Universal City

AAA Inspector Rating
555 Universal Hollywood Dr
Universal City, CA 91608- Map It
Members save 5% or more and earn Honors points when booking AAA rates!
AAA Inspector Rating Details (scale 1-5)
4.0
Overall
Room4.0
Bath3.8
Public Areas4.4
ARATED
AAA Inspector Notes
This hotel is within walking distance of Universal Studios and Universal CityWalk. Even-numbered rooms facing west have a view of the gardens and pool; east-facing rooms feature city views. Smoke free premises. 496 units. 24 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
US 101 exit 12A (Lankershim Blvd), just n, then just e. 555 Universal Hollywood Dr 91608. Station: Universal City/Studio City.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, boarding pass kiosk, room service, area transportation-Universal Studios.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1615 guests
Showing reviews 1 - 5 of 50
9.6
Frances310
Exceptional
review category group of friends
04-20-2018
Great location for theme park!!
Pros: This was the best location for going to Universal, the only way to be closer is to sleep in the park. Friendly accomadating staff, thoroughly loved ut
Cons: Slightly pricey, probably not in some people's budget. It was also a bit far from alot of other attractions. The metro isn't that far but if you have to transfer onto other routes, it is time consuming and there were alot of street folks, and some of them were visibly disturbed, it was unnerving at times.
5.8
Lj
Okay
family with young children
04-19-2018
Closest to Universal Studios
Pros: The proximity to Universal Studios is the reason to stay here.
Cons: The culinary department needs a lot of improvement. We tried dinner at their cafe. The steaks were overdone the vegetables were completely undercooked. We tried breakfast the next morning at the cafe because our package included free breakfast. The "free breakfast" consisted of basic continental breakfast choices. If you wanted eggs or anything hot, there was a 10 dollar per person upcharge. We paid the upcharge to be treated to soupy scrambled eggs, "breakfast potatoes" that were potatoes cut in half and roasted? A weird Chinese food section, and a cook attended egg and waffle station. I opted for the egg station for some over medium eggs, that the cook broke and then still served to me. We ordered IRD one night and our order was messed up at least 3 times. Not small things...they got the order completely wrong the first 2 times. The third, they sent up cold sauce and a super undercooked filet with a large ribbon of fat through it. We finally said forget it and canceled the order. At checkout we expressed our disappointment and were met with, we will remove some of the food charges for now, but we are going to check the culinary notes to be sure. They wanted us to wait until they reached someone in culinary to get the "notes". We were not waiting for it and told them to call us with a status update. They called back a few hours later to report that they hadn't talked to anyone. That was the last time we heard from them. Also, they have one smoking section available that is in the path of anyone who decides to walk from the hotel to Universal.
8.8
Julie
Excellent
review category group of friends
04-19-2018
Would stay again.
Pros: Room was clean and a good size. Beds were comfortable. Close walk to Universal studios and universal walk. There was also a shuttle service if you did not want to walk. Was offered to join Hilton Honors on check in which gave you free wi fi.
Cons: Not many choices for breakfast.
9.6
Crystal
Exceptional
family with young children
04-19-2018
Exceptional
Pros:
Cons:
9.6
Sofie
Exceptional
family with young children
04-18-2018
Great experience, nothing to fault
Pros: The location. The staff were so friendly and helpful, that makes a big difference for us as new tourists.
Cons: Everything was great
Showing reviews 1 - 5 of 50