Holiday Inn Express Walnut Creek

AAA Inspector Rating
8.7
Very Good
374 Guest Ratings
2730 N Main St
Walnut Creek, CA 94597- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.0
Bath2.8
Public Areas3.3
AAA Inspector Notes
The exterior grounds at this conveniently located hotel include an attractive pool area. Some guest rooms offer courtyard views. Underground parking is available. The business center offers both an Apple product and a PC for your convenience. Smoke free premises. 164 units. 2 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-680 exit 48, just s. 2730 N Main St 94597. Station: Pleasant Hill/Contra Costa Centre.
Pool
heated outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, area transportation-within 3 mi.
Terms
cancellation fee imposed, resort fee, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 374 guests
Showing reviews 1 - 5 of 50
6.0
Verified AAA Guest
Pleasant
Family w/Children
02-26-2017
The day of our trip, I called the hotel to confirm my reservation and to let them know that our arrival time will be after midnight. I was traveling by myself with my two kids (5 and 15 years old). We arrived at the hotel at 2am and Ian Kirchner the manager on duty told us that our room had been given away. He apologized and said that they have found a room for us at the Hilton in Concord and that the Holiday Inn Express will pay for it. I told him that was not a good option for us. We traveled from NY to visit friends in Walnut Creek and the rental car location was only a block away. He started calling other hotels near by but they were all sold out. I called the Lafayette Park Hotel and found a room for us. By the time we finally went to bed it was 3am. We were so exhausted considering that in New York it was already 6am. The Holiday Inn Express agreed to pay for our room and breakfast at the Lafayette Park Hotel. We returned back to the Holiday Inn Express for the rest of our trip. One morning, the fire alarm woke us up at 6:30am. We had to go to the front of the hotel for 20 minutes until the manager came out to say that it was a false alarm. I talked to the Front Desk Manager before checking out to express my disappointment and he lowered the room rate. I won't be staying again at this hotel.
Pros:
Cons:
9.6
Renee
Exceptional
solo traveller
05-21-2017
Pros: I loved the trees and park-like setting in the courtyard. It was peaceful, even though freeway is nearby. Pool and spa were enjoyable. The spaciousness of the room and view of courtyard was lovely.
Cons: While I'm sure their breakfast is better than some, it would be nice to have more fresh, gluten-free options.
4.2
Elizabeth
Disappointing
family with young children
05-16-2017
Pros: There was a lot of noise in the hallways and other peoples room we could hear every little move when we got to breatfast at 8am there wasn't any food and when the food got there it wasn't really hot all i had was coffee and toast because i qas scared of the food
Cons: Noise and thin walls breakfast was bad
7.5
Terry
Good
young couple
05-15-2017
Pros:
Cons: Breakfast always out of bacon.
5.5
Grant
Okay
solo traveller
05-11-2017
Pros: The location is excellent to local businesses in Walnut Creek. Free breakfast was good and the woman managing the breakfast was the one bright spot during my stay.
Cons: The room itself was fine but it smelled awful. Front desk staff were rude and unattentivr. I rarely site people specifically but Perla was awful She sat in the beck while people lined up in the back. She could have cared less about arranging the shuttle for me. I observed her with other guests and she has zero customer service skills. I'm glad they had a shuttle but iit was filthy and I had to wait 40 miinures for it.
Showing reviews 1 - 5 of 50