Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest units are nicely appointed and offer a warm residential feel. There's an added convenience of a beverage/food station in each room.
Smoke free premises. 65 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Great location for our trip, the place is spotless, smells fresh all throughout The beds are very comfortable, the pillows are a dream :) Good breakfast, the lady there was very nice and polite Front desk staff was very efficient :) loved the pool.
Cons: Nothing negative to say. We will definitely recommend
7.0
Anonymous
Good
07-21-2017
Pros: Quiet location away from the highway. Lots of pillows!!!
Cons: Took an hour to check in.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The pool, room was spacious, nice amenities. Pleasant staff.
Cons: No.
5.0
Anonymous
Fair
07-21-2017
Pros: Breakfast was excellent. Staff friendly. Evening clerk very helpful understands customer service.
Cons: Two things. One bed did not look like it had been changed upon our arrival.. although housekeeping had gone the evening clerk changed it. The second thing was the Television selections. It seemed the network was a hotel type of network.
7.0
Anonymous
Good
07-21-2017
Pros: Good location, 30 minutes from Monterey area but not as crowded or expensive.
Cons: Not enough towels for 4 adults. Breakfast was fair but lacked adequate food and staff. The breakfast dining hall is too small for the number of guests.
7.5
Anonymous
Good
05-31-2017
I liked it , a...
Pros: Bed was comfortable, shower was good except
Handle broke
Cons: Front desk not say hi when I came in and out
9.6
Anonymous
Exceptional
05-30-2017
Had great three day weekend,...
Pros: We like that it served breakfast at 6:30am , we had early morning baseball games and it was a great selection of breakfast products, we ate and were down the road to our venue.
Cons: No enough trash receptacles in the room, nothing in the dinette area, and we lost some food went bad, the fridge went out!
6.7
Anonymous
Pleasant
04-16-2017
Pleasant
Pros: Beds were comfortable.
Cons: Breakfast was horrible.
10.0
Anonymous
Exceptional
03-05-2017
This is a great place...
Pros: Loved the room, especially the small kitchen area.
Cons: Wish there was a microwave in dining area downstairs so that you could heat the instant oatmeal.
Towels could have been a bit thicker.
10.0
Anonymous
Exceptional
02-26-2017
Nice place to stay in...
Pros: Breakfast staff EXTRA nice!
Cons:
8.8
Anonymous
Excellent
12-26-2016
Fabulous
Pros: The beds were comfy and the breakfast was hearty!
Cons: The room has a 'wet bar' with microwave and fridge - very nice, but you have to have your own vessels to heat things in the microwave.
8.3
Anonymous
Very Good
11-17-2016
Very good
Pros: Breakfast not what I expected could be better.
Cons: My room was near the storage area noisy early in morning.
9.6
Anonymous
Exceptional
10-24-2016
Exceptional
Pros:
Cons: What I thought I booked online and what was actually booked were different. Normally we could have been accommodated, but the rooms we needed were sold out. Thankfully we were able to switch rooms with a family member, but our second night was cramped. We needed the queen suite with 6 people. Next time I know to call the hotel itself after I book to make sure it went through properly. The staff were wonderful though.
9.6
Anonymous
Exceptional
10-24-2016
Comfortable rooms and friendly staff
Pros: We liked the breakfast. We liked our room. We liked the location.
Cons: Inconsistent water pressure. Not enough parking.
9.2
Anonymous
Wonderful
10-10-2016
Superb
Pros: Oct. 8th:
Rosa was warm, caring, and inviting. She was personable and made my family and I feel at home.
The Gentlemen, an evening associate, provided me change for the laundry room and manned customers on the phones, while assisting three customers in the lobby performed with outstanding professionalism, courtesy, respect towards everyone. Impressive!
Cons: For $2.00 & 45 mins in the dryer, our clothes were STILL wet. Disappointing.
2.5
Anonymous
Poor
09-20-2016
Charged a night that I...
Pros:
Cons: Made a reservation and canceled with in 15 min and still got charged. I could understand if I made a reservation a week out and canceled right before checkin. This was booked on Wednesday for a Friday checkin an canceled 30 min later.
7.5
Anonymous
Good
09-20-2016
The receptionist staff should inform...
Pros: Was near my work
Cons: I had problems with Priceline for my booking The hotel receptionist should've made some suggestions on my reservation Since I had no idea that there was no hotels available in the three hour radius hotels were booked up all the way through Pleasanton to Santa Cruz I had no idea ...when I called for any openings they didn't tell me that some days were open that would of helped me decide on keeping my reservation there was no information no suggestions to the consumer it would've made my stay in Santa Cruz a lot easier I had to drive to Sacramento to Santa Cruz for several days while I was working it was very hard on me until I found a opening at this hotel
8.3
Anonymous
Very Good
09-11-2016
Very good
Pros: Pretty decent breakfast, only stayed 1 night so we could surf Capitola the next day.
Cons:
9.2
Anonymous
Wonderful
08-18-2016
Wonderful staff AND sparkling clean!
Pros: n/a
Cons: n/a
5.0
Anonymous
Fair
08-17-2016
Not that great. Too expensive...
Pros:
Cons: The eggs were watery and gross the room was really small for what we paid. My husband was very disappointed .
7.9
Anonymous
Good
08-01-2016
Good
Pros: The bed was comfortable. The room was very clean. Housekeeping did an excellent job.
Cons: Needs more closet space.
7.1
Anonymous
Good
07-02-2016
A place to sleep
Pros: It's a simple hotel to sleep for the night
Cons: No roll-away beds were available, the room was pretty small, overpriced.
9.6
Anonymous
Exceptional
03-24-2016
A great place to stay...
Pros: We loved our room and everyone was great. very helpful. It was a great king size bed and everything was fresh and clean every day.
Cons: Our only tiny complaint was the bed was to hard for our backs. I am sure it was just a problem for us. We had no view but that was ok with us we were there to spend our time enjoying the beach.
7.5
Anonymous
Good
03-02-2016
I enjoy my stay and...
Pros: The staff are nice. The room is clean and their breakfast was adequate.
Cons:
9.6
Anonymous
Exceptional
02-20-2016
Great quite place to stay!
Pros: Staff was friendly rooms were clean. Shower was really nice. Plenty of towels.
Cons: Bed and Pillows to firm for me. And parking was to tight and packed.Quite place to stat.
8.8
Anonymous
Excellent
02-18-2016
Great quite place to stay!
Pros: The room was very quiet very clean Showers were so nice and big. Good TV reception. Staff was was very friendly from the front desk to housecleaners
Cons: Bed and Pillows to hard for me Girlfriend lovedthem.Parking in back to full. Had trouble finding parking.
9.2
Anonymous
Wonderful
02-16-2016
Would stay here again. Thumbs...
Pros: The staff was excellent. Room was clean and the location was good. Very close to shopping center which had target and near the freeway. Indoor pool and hot tub were a plus.
Cons: Wish they would've had waffles or pancakes.
7.5
Anonymous
Good
01-26-2016
Would come back
Pros: Was a good value, and location was just what we needed.
Cons: Nothing
2.5
Anonymous
Poor
11-16-2015
Very poor
Pros: This place sucks
Cons:
10.0
Anonymous
Exceptional
10-19-2015
Exceptional
Pros: Clean
Cons: The bathtub was slippery and I fell while showering.
4.6
Anonymous
Disappointing
09-22-2015
Disappointment
Pros:
Cons: The sheets were either stained or unchanged, took a picture and showed the front staff and they said "gross" but did nothing about it. It was very close to the freeway and parking is a little limited. We were right next to a gas station where loud music came and went all night. We were worried for the safety of our vehicle.
9.6
Anonymous
Exceptional
09-18-2015
Delightful stay
Pros: Friendly and knowledgeable front desk worker. We wanted to switch our payment to a different card than our reservation was made in. No problem, they knew just what to do, explained the process to us, and it went just as they said. Had soft pillows, comforter on the bed, plenty of extra bedding and towels when we asked for it. Great breakfast. This was a repeat visit for us, we were happy with our stay.
Cons: The price is pretty high, but I also get that its coast tourist area. Just wish it was less.
8.3
Anonymous
Very Good
07-29-2015
Very good
Pros:
Cons: We found a pair of boxers in our room! We got a 10% discount but weren't offered to switch rooms! We were told the room was "clean"
5.0
Anonymous
Fair
07-09-2017
Passable
Pros:
Cons:
10.0
Anonymous
Exceptional
07-07-2017
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
07-05-2017
Very good
Pros:
Cons:
9.2
Anonymous
Wonderful
05-15-2017
Professional and comfortable
Pros:
Cons:
10.0
Anonymous
Exceptional
05-07-2017
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
03-27-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
10-20-2016
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
10-10-2016
Very clean and comftorble.
Pros:
Cons:
7.5
Anonymous
Good
09-18-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
07-06-2016
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
06-14-2016
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
04-05-2016
Superb
Pros:
Cons:
8.3
Anonymous
Very Good
03-27-2016
Very good
Pros:
Cons:
7.5
Anonymous
Good
01-14-2016
Good
Pros:
Cons:
7.5
Anonymous
Good
12-17-2015
Good
Pros:
Cons:
7.5
Anonymous
Good
06-15-2016
Good
Pros:
Cons: Indoor pool
10.0
Anonymous
Exceptional
10-01-2015
Always a good stay!
Pros: We always have a good stay at Holiday Inn Express. The rooms are modern and comfortable. The breakfast is good.
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