This business class hotel has comfortable accomodations to meet your travel needs.
Not evaluated; located in area of political unrest. Facilities, services, and décor characterize a mid-scale property.
6 mi (10 km) e on Chihuahua Hwy (Mex 45). Ave Tecnologico 3750.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 238 guests
Showing reviews 1 - 5 of 50
7.9
Anonymous
Good
07-21-2017
Good
Pros: Breakfast is great.
Cons: Outdated bathroom and fridge
6.3
Anonymous
Pleasant
07-11-2017
Good for a one night...
Pros: Close to the airport
Cons: Specifically got this hotel because there was a pool and a hot tub after settling in the room we went to the pool area not very well kept. It was empty the pool water was very hard and your skin wrinkles within minutes of entering. And the hot tub was off extremely dirty unused with a filmy dirt substance over the top of the water. Was disappointing
4.6
Anonymous
Disappointing
07-10-2017
Will not ever book at...
Pros: We got moved to a remodeled room. The staff was REALLY friendly and helpful.
Cons: The first room we were originally supposed to get, smelled really bad. The restroom was dirty.
7.5
Anonymous
Good
07-09-2017
Good
Pros: Needs more updates on every thing
Cons: Food
10.0
Anonymous
Exceptional
06-26-2017
great stay
Pros: The hotel transportation to and from the consulate. We would just let the receptionist know what we wanted to do and they would arrange everything for us to be picked up.
Cons:
6.7
Anonymous
Pleasant
05-14-2017
Great customer service, bad facilities
Pros:
Cons: Was in construction a few things, a lot of dust, carpets ugly, old and dirty, toilet old and in bad condition
7.1
Anonymous
Good
04-02-2017
not what I expected
Pros: People that work there we're great!
Cons: I couldn't keep my medication in the room I stood in, refrigerator in the room didn't work and for the price I paid I should of at least got free breakfast.
4.6
Anonymous
Disappointing
03-25-2017
Disappointing
Pros: staff very profesional
Cons: Carpet inside the bedroom look very old
8.3
Anonymous
Very Good
01-26-2017
Very good
Pros: Comfort bed..
Cons: The indoor pool was not in service.
8.3
Anonymous
Very Good
01-17-2017
Very good
Pros:
Cons: They didn't change bed sheets
5.4
Anonymous
Fair
12-28-2016
Passable
Pros:
Cons: Very dirty carpets
10.0
Anonymous
Exceptional
12-28-2016
Exceptional
Pros:
Cons: Restuarant POOR...
5.4
Anonymous
Fair
12-22-2016
Expensive for what they offer
Pros: Good location but isn't close to the consulate.
Cons: Old furniture
No problem with room temperature but outside the room super cold
The gym was very old.
No coffee machine at the room
5.8
Anonymous
Okay
10-31-2016
At the krystal
Pros: Room was clean.
Staff at restaurant was nice
Cons: Bed was uncomfortable.
Staff in the evening, at check in was in a bad mood.
Bathroom is too small.
Room look like it needed maintenance
5.0
Anonymous
Fair
10-06-2016
look for something else..
Pros: location
Cons: old rooms, no iron available in room, hotel seems to be falling apart, broken decorations, old furniture, stained pillows
10.0
Anonymous
Exceptional
10-03-2016
Excellent
Pros: Everything
Cons:
7.1
Anonymous
Good
09-24-2016
Good
Pros: Friendly employees
Cons: breakfast was not included in hotel price 65 dollars and no breakfast come on
6.7
Anonymous
Pleasant
09-18-2016
Pleasant
Pros:
Cons: Mini fridge was broken,microwave was broken
7.9
Anonymous
Good
09-12-2016
Overall it's a good place...
Pros: Food was very good
Cons: Not enough drinking water supplied daily
7.5
Anonymous
Good
08-04-2016
Good value for your money
Pros: Great location, good staff
Cons: The bed was not comfortable
3.8
Anonymous
Poor
08-02-2016
Horrible experience I will NEVER...
Pros: The hotel was not really clean, we walked into our room and the curtains were stained and wrinkled you could not see outside the glass window due to how dirty it was. The restroom had tile that was lifted like if there was mold growning underneath it. The wall were the stall was had badly done repair so ugly done that it was noticeable that it was a huge hole there before. The carpet of the room looked dirty, stained and old, like if it had not been shampooed in ages. Everything was so outdated and the bed we slept in was uneven. One side of the bed was higher than the other. We had booked the room for two nights and we only stayed one. I could not have my 2 year old sleeping in those conditions. The food at the buffet was disgusting. So disorganized and they don't even use real cheese. My coffee cup was dirty and the grill cook was sloppy and ride. He did not know how to cook. I asked for a ham and cheese omelet and he gave me an omelet with chorizo, onion and cheese. I told him that I wanted ham and he started laughing and said that is ham!!! I know what is chorizo and what is ham I even pointed it out to him that i wanted ham in his cooking table and he just ignored me. I will NEVER stay there again.
Cons: The bell service and some of the front desk staff were nice. That's about all
5.0
Anonymous
Fair
08-01-2016
Passable
Pros: The breaksfast was delicious.
Cons: The iron didnt work. The cleaning lady took my towl. The pillows were dirty. The bed was very uncomfortable. The restroom smelled like pee. And the walls were dirty. One of the elevator stoped working. And the staff didnt seemed to care.
5.4
Anonymous
Fair
07-28-2016
Not what I expected...
Pros: Front desk Staff was Great! Very courteous and helpful, always helped with a smile. Restaurant staff, was well mannered and attentive to needs.
Cons: Pool was dirty (one of the reasons we booked there) Sheets were dirty and stained.
7.5
Anonymous
Good
07-27-2016
GREAT WEEKEND STAY !!
Pros: STAFF WAS VERY FRIENDLY AND CARRYING ! CHURCH WAS CLOSE WITHIN WALKING DISTANCE ! FOOD WAS EXCELLENT ESP. THE SALSA WHEN THERE WAS SOME ALONG WITH THE MENUDO !
Cons: NEED A FIRMER BED ! CARPET NEEDS A LITTLE TLC OR NEW !!
9.6
Anonymous
Exceptional
07-26-2016
It was great!!!
Pros: Bed was very confortable, ac worked great, staff was very friendly and profesional, will stay here again for sure
Cons: After getting to the hoteI at 5am to sleep we were awaken at 9:30 am for room service, but the service lady was extra nice so it was ok.
4.6
Anonymous
Disappointing
07-26-2016
Our reservation was for 3...
Pros: From the outside the building is beautiful.
Cons: The toilet ran on and off and would never properly flush... we called to get it fixed. They finally came to check it after 5 hours and only because I called to the front desk twice. It was fine for a few hours but every so often my husband would have to open the back of the toilet and fill it with water so we could flush the toliet. Only 1 machine worked out of the 4 machines in the workout area. We saw 2 dead roaches on the floor during our 2 day stay. We were charged for breakfast even though when I reserved the room, on my receipt, it stated breakfast was included. When I asked the front desk about it, all they could tell us was, "that happens all the time". I asked what happens all the time. It clearly states breakfast is included. The front desk let us know that on their end the breakfast isn't included, that's extra. It is an issue with booking.com. We were so frustrated with everything that we paid for our breakfast and left 1 day earlier than when our reservation ended. Meaning it was so bad we paid for an extra night and didn't care. We just wanted to leave.
9.6
Anonymous
Exceptional
07-14-2016
Exceptional
Pros: Everything
Cons:
9.6
Anonymous
Exceptional
07-11-2016
Exceptional
Pros:
Cons: None of the gym equipment worked
5.8
Anonymous
Okay
07-10-2016
The stay was great,the maids...
Pros: What I really liked the best was the bed. We have stayed in many hotels and never but once found a bed that was great for my back. The location is good to as we were there to visit the consular office and our church was right across the street. We also loved the towels and the coffee that they provide for the guests.
Cons: Did not like the pool,it was very dirty like if it had no filtering system or chlorine in it. Also we were very disappointed that there was not a little fridge in the room. We had to buy a cooler to fill with ice for our drinks. The other thing we did not like was the shower curtain was so nasty it stunk like urine. But the maid changed it for us right away.
5.4
Anonymous
Fair
06-14-2016
Le falta mantenimiento
Pros: La gente amable
Cons: La alberca no servía
6.3
Anonymous
Pleasant
05-31-2016
Pleasant
Pros: Bed was comthy
Cons: Bathroom smelled like smoke
3.3
Anonymous
Poor
05-31-2016
Try and stay somewhere else!
Pros: Breakfast was ok not the best but not bad either. Room service was descent. Staff was friendly and respectful
Cons: Bathroom was not cleaned all they did was spray they did not mop the floor or vacuumed the carpet stains on couch as well as the carpet for the price that was payed you would expect better payed almost 4000 pesos will not be staying here again
9.2
Anonymous
Wonderful
05-24-2016
Nice Hotel Stay
Pros: Staff was very helpful, the hotel has a lot of security which makes it very pleasant
Cons: The hotels looks kind of old but overall is very clean and comfortable
5.8
Anonymous
Okay
05-16-2016
forgettable
Pros: mattress nice and firm
Cons: THey did not follow a few recuest I made when booking and the place needs TLC
5.0
Anonymous
Fair
05-03-2016
Will not stay here again!
Pros: It was a scary and dissapointing experience.
Cons: evweything was awful.
7.9
Anonymous
Good
05-01-2016
All in all a good...
Pros: Ac works like a champ.
Cons: More towels in the rest room would be nice.
7.5
Anonymous
Good
05-01-2016
Good
Pros: Walking distance to a lake park and supermarket.
Cons: Good restaurants were not nearby
3.8
Anonymous
Poor
03-17-2016
I won´t stay there in...
Pros: Restaurant
Cons: Carpet, Bathroom (old and poor maintenance)
10.0
Anonymous
Exceptional
03-10-2016
I HIGHLY RECOMMEND THIS HOTEL
Pros: CUSTOMER SERVICE :)
Cons:
7.5
Anonymous
Good
03-05-2016
Good
Pros: The bed was to hard.
Cons: Some workers were rude
8.8
Anonymous
Excellent
02-22-2016
A very pleasant stay
Pros: Location and breakfast
Cons: First morning there was no coffee for the room coffee maker
6.3
Anonymous
Pleasant
12-25-2015
Pleasant
Pros: The hotel is not expensive and the staff is very helpful.
Cons: There is not much to do at a walking distance. You need a car or a taxi.
4.6
Anonymous
Disappointing
12-20-2015
I will not stay there...
Pros: It's close to mall, consul, stores..
Cons: Rooms are old, and smelly, carpet and and dirty, Internet connection terrible, door key you need to go every day to be deactivate, to open the doors, no refrigerator, all furniture, old and dirty, etc, etc, etc.....
2.5
Anonymous
Poor
11-23-2015
Think before you get it
Pros: Nothing
Cons: Everything
4.2
Anonymous
Disappointing
11-15-2015
Horrible
Pros: Location
Cons: Horrible stay air conditioner not working we were sweating all night and couldnt fall asleep when we finally did the sound the "air" made was horrible we asked for a new room and they gave it to us and that one was Ok but super bad and uncomfortable experience.
7.9
Anonymous
Good
10-27-2015
Good
Pros: The bed n pilows
Cons: They one have on cup for the coffe i request for 2 and they did not didnt
;detailController.handleFacebook('SEO','Krystal Urban Ciudad Juarez', '110425', 'ACCOMMODATION', 'N', '', '', 'http://aff.bstatic.com/images/hotel/max500/537/53755816.jpg', 'Ciudad Juarez', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Krystal Urban Ciudad Juarez', '110425', 'ACCOMMODATION', 'N', '', 'http://aff.bstatic.com/images/hotel/max500/537/53755816.jpg', 'Ciudad Juarez', '', '', '', '');){kind=link}
