This family resort is very activity-oriented and appeals to all age groups. It is located in a remote area, about 45 minutes from the Manzanillo airport, on a lovely stretch of beach. Guests enjoy horseback riding and a boat cruise as part of their package. Each night you'll be entertained by a different show; there also is an on-site disco. Guest rooms are comfortable and many offer ocean views.
204 units. 4 stories (no elevator), exterior corridors. Accessibility (Call).
Pros: The hotel was for all ages, food was okay we all got really sick from it after. Enjoyed unlimited drinks and we enjoyed going to the disco at night.
Cons: Booking completely messed up our reservation I requested to add more people to my reservation I was sent a message "confirming" my approval free of charge. As we got there staff told us that we had to pay much more for the people we had thought were included based on messages I still have. We were very upset because we used up all of our money. We don't carry alot based on a previous traumatic event that happened to us and we were left with little to nothing. The staff so called discounted the children but really it still amounted to alot and they weren't all that nice about it after I showed them the messages that clearly states my request was approved it pissed us off alot more that they couldn't agree that the message stated that. Instead they kept insisting that it was our fault. We won't be using booking again and not coming to this hotel. Too many complications, for a 5 hour drive in the hot weather.
Cons: Charge more money than I expected huh
family with older children
Pros: Activites for kids
Cons: room location and older room style.
Pros: we liked everything except the air conditioning unit
Cons: air conditioning
Pros: We enjoyed being greeted like old friends by the staff. We have vacationed there many times (it was our 16th stay). We visit from 2-4 times/ year. We love the beach and the tranquility. Over the years we have seen many improvements. The best is the exchange from noisy AC to a very quiet unit.
Cons: The only semi complaint is that there is no internet access in the rooms; you have to go to the lobby.
Pros: The food in the Italian restaurant. The room had nice view. Horseback ride and mangrove tour.
Cons: The buffet food was terrible. The resort is now catered for Mexicans and hardly anyone speaks or understands English. Not very clean. Flies, bees and sand fleas very annoying. Very rough surf. Lots of screaming kids.
Pros: Friendly and helpful staff and access to alchol drinks and food
Cons: No wifi in the rooms and very poor signal in the public areas