The Estes Park Resort

AAA Inspector Rating

8.7

Very Good

206 Guest Ratings

1700 Big Thompson Ave

Estes Park, CO 80517- Map It

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AAA Inspector Rating Details (scale 1-5)

3.1

Overall

Room3.0

Bath3.0

Public Areas3.2

AAA Inspector Notes

This lodge-like hotel faces Lake Estes allowing great views from the restaurant, balcony and many guest rooms. Rooms feature an upgraded bedding package and beautiful marble vanities. Walk to a trail that borders the lake. Smoke free premises. 55 units. 3 stories, interior corridors. Accessibility (Call).

More about Estes Park, CO More Hotels in Estes Park, CO

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

2 mi e on US 34. Adjacent to a marina. 1700 Big Thompson Ave 80517.

Pool

heated indoor.

Dining & Entertainment

restaurant, full bar.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, wireless Internet, safes. Some: no A/C.

Sports & Recreation

sauna, hot tub, marina, fishing, recreation programs in summer, game room, picnic facilities, exercise room, massage.

Guest Services

valet and coin laundry.

Terms

N, check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE

Very Good

Based on Ratings from 206 guests

Showing reviews 1 - 5 of 50

4.0

Anonymous

Disappointing

07-21-2017

Expensive Looks like you are coming into a trailer park at the entrance

Pros: Location

Cons: Basement Rooms are the pits Hot downstairs Their idea of a "resort" is not my idea of a "resort"

8.0

Anonymous

Very Good

07-21-2017

Pros: Excellent location, nice rooms, great view.

Cons:

10.0

Anonymous

Exceptional

07-21-2017

Pros: Pool area was awesome! Loved the balconies, the views, and how nice everything was in the resort! So peaceful, very relaxing.

Cons: The sheets on the bed were well used and kept slipping off the bed. They had peels on them, a few tears, and loose elastic in the corners. They could use an upgrade on those!

3.0

Anonymous

Poor

07-21-2017

Pros: Location on the Lake was great but avoid being put in one of the lower rooms as there is very little privacy

Cons: Arriving at noon we did not expect to have the room ready but when told to come back at 4pm we were surprised- where in the world is check in at 4pm ! Reception woman in her 50's was a grump. Toilet broken and phone did not work - would not stay again

10.0

Anonymous

Exceptional

07-21-2017

Pros: Beautiful lake view. Great room. Excellent service loved everything. Can't wait to come back.

Cons: There wasn't anything not to like

8.0

Anonymous

Very Good

07-21-2017

Pros: View

Cons: No

2.0

Anonymous

Poor

07-21-2017

Pros: The view from the hotel

Cons: The customer service was terrible. We had to wait for our room longer than guaranteed room time.

9.0

Anonymous

Wonderful

07-21-2017

Pros: The cozy atmosphere and beautiful view

Cons: No

8.0

Anonymous

Very Good

07-21-2017

Pros:

Cons: Price of meals were over priced for the amount of food served.

8.0

Anonymous

Very Good

07-21-2017

Pros: Clean rooms and great views

Cons: Ice machines were down however staff did provide ice from restaurant

10.0

Anonymous

Exceptional

07-21-2017

Pros: Was a beautiful hotel and had a laundry room for guests.

Cons: Nothing was all good.

1.0

Anonymous

Very Poor

07-21-2017

Pros: Put us in a room without air conditioning and we were not told this checking in. Offered another room with a $15 charge to upgrade; told them I wasn't satisfied with that either; mgt did waive the fee. The A/C still didn't cool appropriately.

Cons: Whirlpool was not heated appropriately and the jets did not work. The sauna did not wor; never got hot after several minutes of waiting. The vending machine did not work. Lightbulb was out above the sink. Overpriced despite location. Very disappointing

8.8

Anonymous

Excellent

07-16-2015

Fabulous

Pros:

Cons:

7.5

Anonymous

Good

07-16-2015

Good

Pros:

Cons:

7.5

Anonymous

Good

07-10-2017

great location

Pros: best thing about this resort is the location. Staff nice.

Cons: Rooms small and basic for $300 a night.

5.8

Anonymous

Okay

06-02-2017

Okay

Pros: The view was great from the firepit. Nice lobby and restaurant.

Cons: Room was awkward as the sink was in the main part of the room. Carpet was dirty and we were in the lower level. Room was $50 more per night then when we stayed downtown Denver at a much nicer hotel.

7.5

Anonymous

Good

05-05-2017

Good

Pros:

Cons: Refrigerator in room was very noisy

9.2

Anonymous

Wonderful

10-21-2016

Consider the cost vs. the...

Pros: The location of the hotel was nice right outside Lake Estes; walked the perimeter of the lake right away! We loved being able to have a drink on the patio outside the restaurant...and you didn't have to have a drink or eat from the restaurant in order to have access to it...you could just walk from the lobby hallway to the patio and even go downstairs and sit on the andirondack chairs on the grass and look out over the lake...easy access to downtown Estes, but would have been nice to just walk from our hotel to downtown...many hotels closer.

Cons: When we arrived the temps had been in the high 70s that day so the room was a little warm and stuffy and we found out then after asking about it that there was no air cond in the rooms on the lower floor. And we did not have a good view from our room...all we could see was a cement wall. We also did not like the sink and vanity being in the same room as the beds... would have preferred that it was in the bathroom.

8.8

Anonymous

Excellent

10-09-2016

Very nice resort and you...

Pros: Great location by the lake. Cookies in the evening were so good. The elk were resting by the parking lot in the morning. Nice surprise.

Cons: The TV was rather small. We saved by choosing the garden level. I will choose a room with a view next time.

4.6

Anonymous

Disappointing

10-02-2016

Disappointing

Pros: Too expensive

Cons:

8.3

Anonymous

Very Good

08-26-2016

Nice but could have been...

Pros: Location is beautiful. We enjoyed sitting around the fire pit in the evening. If we had more time, we would have rented a boat. The prices were very reasonable.

Cons: I reserved a room with a mountain view & my view ended up being a view of the roof of the entrance. Ice machine & pop machine on the floor were out of service. Computer in the lobby was out of service.

9.6

Anonymous

Exceptional

07-12-2016

The rooms were very clean...

Pros: It was very relaxing there and a great view.

Cons: Our room reservation was not correct when we arrived. They did check and found out they had messed up the type of room. They accommodated and were able to correct it.

6.7

Anonymous

Pleasant

05-09-2016

Good place - not a...

Pros: The lake was beautiful. Estes Park is great! And the lodge feel of the place was really nice.

Cons: The staff weren't very knowledgable about the area - couldn't recommend restaurants or much about the resort. Also they were pretty unprofessional for a 4 star resort. The resort is not truly a 4 star more like a 3. Not bad but not as nice as they want you to believe. The upgrade for the view was the parking lot. Can't imagine what the normal view is. The pool was one of the main reasons we booked here and it was closed.

5.4

Anonymous

Fair

04-15-2016

Amazing location, customer service and...

Pros: Location, bar in hotel

Cons: People smoking in room next door, notified front desk and told there is no management on the property and the situation would have to be handled in the morning. One of my friends has allergies and we specifically were told we would be in a non-smoking room. After multiple calls to the front desk, they offered to find us another room at another hotel since they were full. The problem was, it was midnight. We were on a girls get-a-way and this was a major damper on the evening. How do you not have anyone that can regulate what happens at the hotel? How are we, as guests, supposed to feel safe? I will say that, the hotel took care of us after the fact, by comping our room, but I would have rather had the situation handled and paid for the room! This just is unacceptable considering the price of the hotel and "reputation". One more gripe, we have stayed at your hotel on at least 3 occasions, one of which was my engagement, and no matter if we paid for an "mountain" view upgrade or not, we always end up on the ground floor, not much of a view, and told "sorry, there is nothing we can do for you, the hotel is full". Honestly, we want to love your hotel and we want to stay there, but we are getting frustrated with the lack of customer service and accommodations.

6.7

Anonymous

Pleasant

01-24-2016

Pleasant

Pros: Great view

Cons: A bit tired and outdated rooms.Also a bit upset.. one of the beds had a few long dark hairs in them. Possibly maid should secure her hair next time. Also in shower and soap dish.

10.0

Anonymous

Exceptional

01-04-2016

Exceptional

Pros:

Cons: Bar did not have a bartender until 2pm on Saturday

7.1

Anonymous

Good

10-07-2015

High expectations....unruly guests

Pros: Very nice facility

Cons: Bad experience with kids running around and jumping off beds all night, two nights in a row. Multiple calls to front desk and discussions with manager. They corrected our bill for the issues but,checked out early and moved to other hotel

6.7

Anonymous

Pleasant

10-07-2015

lovely hotel if it was...

Pros: beautiful location.

Cons: expect the hot tub and pool to be heated and not cold. screen door broken in handicap room seems pathetic. why were we given a handicap room in the first place?

7.5

Anonymous

Good

09-28-2015

Satisfactory.

Pros: Restaurant food was excellent and we enjoyed everything except theentertainment on Thursday evening. While they were good, they wereextremely loud--to the point that, sitting in the back of therestaurant, we still couldn't hear each other.

Cons: Reservations were inadvertently logged as "Handicapped." Idon't know where the error occurred. However, the room was extremelyuncomfortable and the air conditioning did not work. However, Managementupgraded us to a king suite, which was satisfactory. I can't sayenough about Management. They were above reproach.

7.5

Anonymous

Good

08-20-2015

Good

Pros: Helpful staff, nice view of lake

Cons:

10.0

Anonymous

Exceptional

07-28-2015

Exceptional

Pros: Lovely location--

Cons: The only thing was our daughter had ordered champagne and strawberries to be delivered to us--and since you were out of those items, that did not happen, but we were not informed of their attempt to deliver that special gift to us for our anniversary, OF course she was refunded her money, but she wondered why we did not mention their gift to us!

4.0

Anonymous

Disappointing

07-17-2015

Sofa pull-out bed like torture...

Pros: Staff was friendly and tried to help, but all seemed very young with no one in charge to deal with problems. Nice view of lake, but not from our room.

Cons: We were promised a view of the lake for my elderly mother, but ended up in the handicapped suite with a tiny view of the lake and mostly of the parking lot. The staff was very accommodating and decreased price for this, with a free breakfast. However, though my mother's room was fine, the advertised sofa bed for me was so unbelievably, horrifyingly uncomfortable I can't believe they advertised it. Then, they replaced it with a rollaway bed with springs poking through--I barely slept. No further apologies for a sleepless, painful night. The very young front desk supervisor tried to make it sound like he had originally reduced my rate to the Booking.com price, but in fact when we got to the hotel there was no room except the cheaper one anyway, so he had in fact not reduced the rate so should not have argued that he had "reduced the rate twice." He used that as a reason he couldn't give a further reduction for the awful, awful bed, though really we should not have had to pay for a night like that.

3.5

Anonymous

Poor

06-30-2017

Poor

Pros:

Cons:

8.3

Anonymous

Very Good

03-22-2017

Very good

Pros:

Cons:

9.2

Anonymous

Wonderful

08-23-2016

Superb

Pros:

Cons:

8.3

Anonymous

Very Good

08-05-2016

Very good

Pros:

Cons:

7.9

Anonymous

Good

06-11-2016

Good

Pros:

Cons:

8.8

Anonymous

Excellent

04-19-2016

Fabulous

Pros:

Cons:

10.0

Anonymous

Exceptional

03-31-2016

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

10-21-2015

Exceptional

Pros:

Cons:

6.3

Anonymous

Pleasant

07-11-2017

Rooms Overpriced, Pictures Online Look...

Pros:

Cons: The property needs to be updated. Rooms over priced, the pictures online seemed much nicer. Not enough premium TV channels Food just alright.

7.9

Anonymous

Good

07-10-2017

Not really a resort, on...

Pros: Nice view

Cons: Sliding door needed WD40, sink was for a wheel chair person, but toilet and tub were not. Slow elevator, not knowledgeable front desk, no where to play cards, lighting in bedroom was very dim.

10.0

Anonymous

Exceptional

07-08-2017

Wonderful stay!

Pros: Very nice accommodations. There are many hotels/motels along the same strip but The Estes Park Resort appears to be the best kept and with the best view. The staff was lovely. The manager offered a different room than we had booked because it would have a better view of the 4th of July fireworks. Great move. We had a front row seat right from our balcony and the show was spectacular! The restaurant onsite is very nice with music playing in the evenings, a nice staff and great views of the surrounding lake and mountains whether you sit indoor or out. All in all, it was very memorable without any negative to speak of.

Cons: We didn't use the pool, but it appeared to be small. We came here for the mountains not the pool, so it didn't matter to us.

7.5

Anonymous

Good

07-07-2017

Very nice place, great location,...

Pros: Very nice, but I think a little over priced.

Cons: Only the price, otherwise the experience was good.

4.6

Anonymous

Disappointing

07-06-2017

Bookings.com - please get in...

Pros: The bar and restaurant (and waiters) were nice. The location is good.

Cons: I had booked a room with two beds (for two unrelated adults) through Bookings.com but all they had at check-in was a room with a single bed (even though my printed reservations clearly show a room with two queen beds) so I slept on a sofa for two nights at over $400/night - very unhappy. The shower head support was broken and had to be held while using.

4.6

Anonymous

Disappointing

07-03-2017

Disappointing

Pros: We could not upgrade room because we booked through booking.com.

Cons: basement room looking at drain.

7.1

Anonymous

Good

06-30-2017

Good

Pros:

Cons: Not having air conditioner made for a hot and stuffy room.

9.2

Anonymous

Wonderful

06-22-2017

Superb

Pros: Nice room with big comfy bed. Nice bar and restaurant. Very convenient for Rocky Mountain National Park and Denver Airport.

Cons:

7.9

Anonymous

Good

06-21-2017

Nice location, comfy and clean...

Pros: Very nice, clean and comfortable facility and rooms

Cons: Pool was freezing cold and hot tub was broken! Kept complaining and we left town before it was fixed. Kids were very disappointed! Open and defrosted fridge left in room. Some staffers are being over worked there. Also, making us pay to play the arcade games, esp. table hockey and pool, was a bit much. Don't be greedy.

4.2

Anonymous

Disappointing

06-20-2017

Disappointing

Pros: Location

Cons: for the high price... We got no air-conditioning in the room, basement room with no view, looking at rock. Overall.. High price for a beautiful view of the lake. Online pics shows animals.. But none even near

Showing reviews 1 - 5 of 50