This lodge-like hotel faces Lake Estes allowing great views from the restaurant, balcony and many guest rooms. Rooms feature an upgraded bedding package and beautiful marble vanities. Walk to a trail that borders the lake.
Smoke free premises. 55 units. 3 stories, interior corridors. Accessibility (Call).
2 mi e on US 34. Adjacent to a marina. 1700 Big Thompson Ave 80517.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet, safes. Some: no A/C.
Sports & Recreation
sauna, hot tub, marina, fishing, recreation programs in summer, game room, picnic facilities, exercise room, massage.
Guest Services
valet and coin laundry.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 130 guests
Showing reviews 1 - 5 of 50
8.3
Ls
Very Good
young couple
09-22-2016
Pros: Location on the lake was very good.
Cons: The restaurant for dinner was poor. Expensive for the quality of food provided. Service was also awkward.
For lunch, was good.
5.0
William
Fair
mature couple
09-20-2016
Pros: Location ONLY. Okay, the lobby and restaurant are beautiful enough to pull you in.
Cons: Room was small. Cheap fixtures and plastic tub.. Toilet seat too small for toilet. Sink right next to bed......awkward. Patio screen door stuck in dirty track. Heated pool was cold. Way too expensive for what we got. Restaurant had limited menu, and unusual items only. No perks, no assistance, more like a budget hotel than a four star "resort". We went out for 3 hours, with maids in our hallway. We came back and room was not done. We took a nap, and did not get service that day.
10.0
Robert
Exceptional
young couple
09-16-2016
Pros: Excellent overall. Dinning room reasonably quiet. Food and bar service good,but Margarita was not so got. Poor lighting in guest room. Too dim to read.
Cons: Guest room lighting.
8.3
Paul
Very Good
young couple
09-15-2016
Pros: Nice facilities
Cons: Poor lighting in rooms. High price, but competitive for the area.
10.0
Ming
Exceptional
young couple
09-12-2016
Pros: near great lake, beautiful view from hotel
Cons: Vending machine took my coins and never returned....went to front desk for help and no one was round at 2:00 a.m.
5.0
Carolyn
Fair
young couple
09-12-2016
Pros: Nice location right on the lake and close enough to town. There was a shuttle provided by the city, but would have helped if the hotel told us about that at the beginning of our stay.
Cons: The jacuzzi was out of service and we weren't given the type of room that we paid for. They switched us to a 2 queen room, when we reserved a King room. Also the view was of a concrete wall that was literally a couple feet from our window.
7.5
Steven
Good
young couple
09-07-2016
Pros: Vlakbij Rocky Mountains National Park
Cons: Minder iddylisch gelegen dan lijkt op de reclame foto's
8.3
Jessica
Very Good
mature couple
08-31-2016
Pros: Estes Park is a prime location, just outside the Rocky Mtn National Park. Room has a nice view of the mountains and lake. Common areas/pool/lawn area very nice.
Cons: No free breakfast. Sink is in the room, separate from the bathroom. Noise from other rooms noticeable. Price is high for the room, but average for the area.
5.0
Timothy
Fair
mature couple
08-29-2016
Pros:
Cons: mountain/ lake view wasn't as advertised. they blamed booking.com so I wont be using ur website anymore
10.0
Rachelle
Exceptional
family with older children
08-28-2016
Pros: Food. Location. Deck. Eagles in the morning. Work out facilities hot tub. Fire pit outside
Cons:
9.6
Sean
Exceptional
mature couple
08-27-2016
Pros:
Cons: Nice place and very quiet for a full place. Close to everything. Good times.
6.3
Castro
Pleasant
family with older children
08-26-2016
Pros: By the lake, close to to Rocky Mountain National park
Cons: Not a warm welcome upon check in.
No view from room.
10.0
Nancy
Exceptional
family with older children
08-24-2016
Pros: We didn't stay long, just for one night but everything about the hotel is awesome. Its really in a beautiful place and so calm for relaxing and some down time. We will be back some day.
Cons: nothing.
7.9
Peter
Good
family with young children
08-24-2016
Pros: Good food, nice staff. Definitely best hotel in town based on what we saw elsewhere.
Cons:
4.2
Robert
Disappointing
mature couple
08-23-2016
Pros: The room was a HUGE disappointment! The mold on the glass door was so thick my wife and I could not see out of it. There were also spider webs everywhere. Disgusting.
Cons: Read the above message.
2.9
Cindi
Poor
mature couple
08-19-2016
Pros: Common areas were nice.
Cons: We booked a king suite mountain view and we're given a room in the basement with no air that was as dank, musty, stuffy as you can imagine! A $300 dollar a night room with a window fan??!? Our mountain view was the underside of a deck above and drainage pipes!!! (See picture) We asked for a different room and we're told the room was nonrefundable and we could not move. We searched online and they had other rooms available but refused to move us. We were extremely disappointed and will NEVER stay here again.
5.0
Family
Fair
family with older children
08-18-2016
Pros: Nice lake view from window - but we paid extra for that. Room seemed clean in general.
Cons: Closet doors very obviously hanging half off as if someone had fallen against them. Should have been reported and fixed before we arrived. Hub informed the guy on arrival to make sure they knew it was like it when we arrived and I also told the lady at the desk next morning on check out and she really wasn't that bothered. I had to suggest to her that the maid should have spotted this and reported it before we arrived. Her response " I know what you mean, I'll have a word with housekeeping". For the price we paid for the room, I don't think this was good enough. I think we should have been offered a reduced charge for the room tbh.
Also had a bad experience in restaurant - I was served undercook steak when I not only said to the waiter that I wanted it cooked well done, but I specifically added "and can you tell the kitchen that I mean so that it is brown all the way through, not pink at all" ...well, it turned up oozing with blood. Waiter just shrugged when he finally appeared to ask if the meal was okay and he subsequently tried to blame the kitchen - but the fact is, he was also responsible for not passing my very specific message on. Eventually, he refunded just half the cost of the dish! Consequently we decided not to breakfast at the hotel.
This is an upmarket resort hotel and I do not believe the service or standard we received lived up to that at all.
Washbasin is oddly placed right inside the room. As a family of 4, if any of us needed to use the bathroom at night, we had to wake everyone else up by washing our hands in the bedroom. Not well thought out!
Hotel is nicely placed on the lake, but is on the edge of town and so not in walking distance of centre without driving in.
7.5
Stanton
Good
mature couple
08-15-2016
Pros: Breakfast was great
Cons: We got the last room not great no balcony and the Mountian view was parking lot
9.6
Janet
Exceptional
family with young children
08-13-2016
Pros: Loved the location, the view of the lake and the fire pits give it a really nice touch.
Cons: Room was a bit small for the price I paid.
10.0
Gayla
Exceptional
solo traveller
08-08-2016
Pros: It was an Awesome place to stay! The staff was very nice!
Our room was beautiful and kept very clean.
Cons: I liked the comfy bed and the views we had. I loved the out doors fire pits. I liked the fact it was pretty close to the strip, and restaurants.
7.1
Janet
Good
family with older children
08-05-2016
Pros: Food was very good. Desk personnel were very good.
Cons: TV wasn't working properly. Could not even get the news; I'm a news addict. Not happy about this. The room prices are too high. A shuttle into town would have been nice.
6.3
Gary
Pleasant
mature couple
08-04-2016
Pros: The view from the terrace.
Cons: The room we had was like a dungeon! Below ground level with no view, literally! No hotel should ever have rooms like this!
6.7
Gregg
Pleasant
mature couple
07-31-2016
Pros: Location to RMNP.
Cons: Could not get wi-fi in our room. Had to know the "trick" to make the TV work. Mountain view was really view of the parking lot.
8.8
Amy
Excellent
family with older children
07-30-2016
Pros: The room was great. Clean, beautiful view of the lake, luxurious, close to the park. Loved the fire pit area and all the chairs outside. My teens really enjoyed the pool.
Cons: Front desk staff was fairly clueless about how to do a check in, if local papers were available, and at check out. Our breakfast in the restaurant was the most expensive breakfast on our trip and the least delicious.
9.2
Harold
Wonderful
mature couple
07-30-2016
Pros:
Cons: the room was hot and the A/C kept cutting off during the night
9.6
Roger
Exceptional
family with older children
07-30-2016
Pros: Location, location, location. We had a room with a view to die for and the staff bent over backwards to accommodate us. We had an unfortunate incident happen where we were unable to check out on time and not until late in the afternoon. They were understanding and supportive. It was an overall awesome experience. We will be back.
Cons: There was very little not to like and the only fault was that the elevators were down for a short time due to a maintenance issue.
3.0
Graeme
Poor
Traveling as Couple
07-28-2016
Pros: Location on the Lake was great but avoid being put in one of the lower rooms as there is very little privacy
Cons: Arriving at noon we did not expect to have the room ready but when told to come back at 4pm we were surprised- where in the world is check in at 4pm ! Reception woman in her 50's was a grump. Toilet broken and phone did not work - would not stay again
8.8
Patrick
Excellent
mature couple
07-27-2016
Pros: This resort is on the edge of greatness. Overall, we had a great time. The location was right on the lake with beautiful scenery. The bar and restaurant areas (located on the main floor) has both inside and outside seating and two outdoor fireplaces which were a perfect accessories for the resort. The resort is also only minutes from downtown, three local breweries and a local winery.
Cons: While the restaurant staff is very friendly, they seem to lack cohesion and at least one waiter/waitress which resulted in delays longer than usual. It's a good thing we weren't in a hurry to go anywhere. The restaurant prices were fair, but the bar prices seemed a bit high ($14 for a double-amaretto).
7.1
David
Good
family with young children
07-27-2016
Pros: Location by the water
Cons: The food was average
5.8
Kandy
Okay
family with young children
07-25-2016
Pros: The location was nice
Cons: For the price paid (over $300 for one night) it was not even close to being adequate. There wasn't air conditioning in the 1st floor rooms which did not find out 'til we checked in. The ceiling fan did not provide any relief whatsoever - it was extremely Hot in the room for the entire night - making for a long sleepless night. The hot tub water level was very low and there was a huge dirt ring all the way around the hot tub. Many more competitive places to stay in the area.
9.2
Roadtrip'16
Wonderful
family with older children
07-25-2016
Pros: Bathroom was clean, towels smelled fresh, bed & pillows were very comfortable.
When I called the resort to ask a question, the people I spoke to were very helpful.
Front desk in the evening was very nice and welcoming. We were exhausted from driving through bad weather on mountain roads that were rainy, foggy and pitch black without reflectors along the side in many places.
The resort itself is in such a beautiful spot, being right on Lake Estes with the marina a bit down from the resort.
The only meal we had onsite was breakfast, which was delicious and the view was magnificent.
Cons: No ice machine on the 1st floor is about my only complaint about the facilities.
Front desk in daytime @ checkout was much different. Maybe because person checking out before us had a complaint about a charge. The manager explained what it was, and offered a bit of a discount on something, but she wasn't terribly friendly about it. When it was our turn, one of the staff printed our receipt and handed it to me. Didn't get a "thanks for staying with us", or "hope you enjoyed your stay!"....After loading luggage into our car, we walked through the lobby and I waved and said, "We had a great time!" The response? "Great!"
So it wasn't anything huge, just think they are missing an element of customer service with their customers. We stayed in several hotels in this cross country trip and front desk staff are so important as they are your first and last impression.
10.0
Tammy
Exceptional
mature couple
07-20-2016
Pros: Great accommodations. Guiet and comfy.
Cons: Staff and environment
10.0
Shari
Exceptional
family with young children
07-20-2016
Pros: Incredible view, great staff
Cons: checking in earlier would of been nice
5.0
Shannon
Fair
review category group of friends
07-14-2016
Pros: Excellent location on the lake. Easy to navigate and central location.
Cons: I almost wondered if my sheets had been cleaned? There were crumbs in the bed? The price of $330.00 is outrageous for the room. I travel extensively that is higher than Chicago rates on Michigan Ave. traveled for a wedding so you had us there. It was shocking to all how rude people in Estes Park can be. The staff at the hotel was nice. Not they don't take their jobs or service serious. We had several out of town guest that found the entire people of Estes rude which is sad. I once lived there. So I understand getting busy with the summer crowds.
6.3
Ann
Pleasant
mature couple
07-10-2016
Pros: Room was clean, bathroom clean, bed was comfy.
Cons: Internet didn't work most of the time.
Only one very slow elevator.
No privacy on patio in room. Too close to other patios.
Didn't feel or look like a "resort/spa".
Too expensive for what we got.
7.1
Terry
Good
family with young children
07-10-2016
Pros: View was great
Cons: Vending and ice machines broken 3 days. Restaurant very poor quality. Service was aweful.
7.1
Scott
Good
family with young children
07-08-2016
Pros: Good location and the staff was friendly. Great location to watch the fireworks.
Cons: Food was overpriced in the restaurant and the overall hotel is expensive for the value you receive.
6.7
Ted
Pleasant
family with older children
07-07-2016
Pros: Clean property right on the lake.
Cons: wi-fi was terrible. Reported it to staff and it did not improve over the 3 days we stayed. I would have not stayed here if I had known the wi-fi was so poor. especially with two teenagers.
8.3
Roger
Very Good
mature couple
06-28-2016
Pros: Nice room. Friendly staff
Cons: Airconditioning didn't work. Bathroom door wouldn't stay in almost closed position .
6.7
Ab
Pleasant
family with older children
06-15-2016
Pros: The room was clean and spacious.
Cons: Our "Mountain View" looked at the parking lot and if you looked out the door wall just right (and the parking lot wasn't too full) you could see the tops of the mountains. "Parking Lot View" is a much better description.
9.6
Jamie
Exceptional
family with young children
05-31-2016
Pros: The staff is always courteous. We got into town earlier than expected with a 7 weeks old. I called to see if by chance the room might be ready early. It indeed was and what a relief! The food is always great at the restaurant and the bar tender is great at recommendations!
Cons: We wish we could have stayed longer. The in room couches could stand an update.
4.6
Stephen
Disappointing
mature couple
05-31-2016
Pros: View from our room balcony.
Cons: NO TV service first 2 days, hot tub out of order whole 3 days, room had a handicapped shower versus "bathtub" that was reserved, sliding doors on our balcony were very weather worn--couldn't see out the right side of it. Staff very uninformed on the TV service repair.
6.3
Sonja
Pleasant
young couple
05-28-2016
Pros: Location in Estes is great.
Cons: Way over priced for what you get.
5.4
Unlucky
Fair
young couple
05-10-2016
Pros: My wife liked the bed said it was really comfy.
Cons: Misunderstanding on the room unable to get what I wanted. Also WiFi not we'll connected caused me to submit a project past my deadline.
10.0
Lesley
Exceptional
review category group of friends
05-02-2016
Pros: The location was wonderful
Cons: nothing
6.7
Stann
Pleasant
review category group of friends
04-25-2016
Pros: Everything besides the smell of the bathrooms was great.
Staff is very nice.
Food was very good
Cons: The 1st floor bathroom drains were letting off a very bad smell.
10.0
Michael
Exceptional
mature couple
04-18-2016
Pros: I loved the view and the comfort of having amenities right there .
Cons:
6.3
Kimberly
Pleasant
mature couple
03-01-2016
Pros: The location and view are gorgeous!
Cons: We thought we were getting a room with a spa tub and instead we got a suite. This is not fault of the facility but misleading of Booking.com
The room was nice but dated, the swimming pool and hot tub were very dirty.
9.2
Adalberto
Wonderful
solo traveller
02-19-2016
Pros: The bed was very comfortable, a big!
Cons:
10.0
Rosa
Exceptional
mature couple
02-17-2016
Pros: We stayed two nights. They said booking.com put us in a handicap room the first night. We are not handicap. The resort upgraded us to a king suite for the following night with no extra charge. It had a beautiful view and a fire place.
Cons: The fact that booking.com put us in a handicap room. They did that to two other couples also.
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