An international staff strives to pamper and please guests at this resort, which is situated at the entry to Vail Village. Public areas are handsomely appointed with distinct European touches.
Not evaluated; management refused inspection on 07/01/2015. Facilities, services, and décor characterize a mid-scale property.
I-70 exit 176, just s, take 2nd exit at the roundabout, then just s. 20 Vail Rd 81657.
Eco Certification
The non-profit Sustainable Travel International provides programs to help hospitality businesses protect the environment, preserve cultural heritage and contribute to local economic development.
Terms
N, check-in 4 pm, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Exceptional
Based on Ratings from 63 guests
Showing reviews 1 - 5 of 25
10.0
Kerri
Exceptional
young couple
09-20-2016
Pros: I loved the attention to details and the homey feel.the welcome treat was a great surprise!
Cons: The pool could have been open a little later and a little earlier.
10.0
Russell
Exceptional
young couple
09-11-2016
Pros: Breakfast was always perfect. Relaxing way to start the day.
Cons: No ice machines and room service was not responsive to our requests on a timely basis. We experienced this every day of our stay!
10.0
Anonymous
Exceptional
young couple
08-23-2016
Pros: One of the best locations in Vail. The breakfast at Ludwig's should not be missed.
Cons:
7.9
Dorothy
Good
family with older children
08-04-2016
Pros: Great spa services
Cons: No one to assist with luggage on arrival. Main restaurant was noisy
9.2
B
Wonderful
mature couple
07-14-2016
Pros: Room area very quiet, even when hotel full. Beds very comfortable. Friendly staff. Good quality linens.
Cons: Have eaten breakfast buffet there for over 20 years. Still good, but choices seemed a little too fixed day to day. Would prefer changing 1-2 items/ day (i. e. pancakes - waffles, ham - sausage, etc.).
6.3
Mary
Pleasant
family with young children
07-05-2016
Pros: brunch at Ludwigs was excellent, staff was friendly, location was great, suite was perfect, turn down service was perfect,
Cons: It was truly a comedy of errors from the main elevator being out of service the entire three day holiday weekend we were there (I even got stuck on it and no one seemed concerned) Our suite with a 15 month old baby in it was on the courtyard where three nights in a row they had a beer fest, we were not told about this and it we had requested a crib, so you would think that the reservations agent would have given us a heads up!!!!
I waited twenty minutes for the valet to bring down my luggage (only one very small service elevator was working) and eventually had to bring it down myself
Not a very pleasant scenario considering the cost of the suites and the hotel in general!
9.6
James
Exceptional
solo traveller
06-20-2016
Pros: Staff was outstanding - concierge and valet parking in particular
Cons: A la carte breakfast somewhat disappointed
10.0
Gabby
Exceptional
family with young children
06-20-2016
Pros: Everything, staff and place was wonderful
Cons: I didn't realize the buffet wasn't free in the morning, i don't think it's made clear when your booking, I guess the certain room we were in didn't offer that so I was suprised to get a 60$ bill. We would have probably gone to a restaurant if we knew.
9.6
Brenda
Exceptional
mature couple
06-15-2016
Pros:
Cons: They do not provide a sheet as bedding, only a heavy down comforter. They do not have onsite parking except valet.
10.0
William
Exceptional
mature couple
05-18-2016
Pros: The facility is wonderful.
Cons: Maybe a jetted tub ;)
10.0
Josh
Exceptional
family with young children
04-13-2016
Pros: The service was amazing. The concierge drove us around back and forth to my son's ski school. Amazing service. I will stay there again next year.
Cons:
9.6
Javier
Exceptional
family with older children
03-19-2016
Pros: Sonnenalp was a great place to stay. We have been coming to
Vail every year for the last 5 years and this was our first time staying at Vail village. We have been staying at Lionshead, I must say Sonnenalp
Was amazing specially the location and ski valet(next to the Gondola). Service was great and very friendly staff. It is in the high end when it comes to price, but that comes with staying at Vail. It was all worth it. Great place to stay.
Cons: The fact that 500.00 per night did not include the ski valet.. I was surprise when the charges apeared in our final bill. I see it as a minor issue since it was only 60.00 for 5 days. It should be included -
10.0
Jean
Exceptional
review category group of friends
12-30-2015
Pros: Excellent service . Staff very helpful , always Smiling
Cons:
10.0
Kathy
Exceptional
mature couple
12-19-2015
Pros: Lovely accommodations great staff
Cons:
10.0
Mark
Exceptional
mature couple
10-19-2015
Pros: Location, room was excellent, food
Cons: noise level while in spa.
9.2
Richard
Wonderful
mature couple
09-29-2015
Pros: Location is very central to Vail Village. Brunch is very nice. Hotel has a quaint appearance.
Cons: Being disturbed by staff even though "privacy" sign was on door. This was a mistaken delivery by room service.
9.6
James
Exceptional
mature couple
09-08-2015
Pros:
Cons: You pay over $300 for the room, but they want more for wifi? What does the wifi cost them?
10.0
Paul
Exceptional
mature couple
08-27-2015
Pros: Everything!
Cons: N/A
10.0
Maureen
Exceptional
mature couple
08-25-2015
Pros: Staff and Housekeeping were very nice
Cons:
9.6
Anonymous
Exceptional
family with young children
08-18-2015
Pros: Pool is beautiful. Location is prime. Staff very helpful and friendly.
Cons: Restrooms throughout the hotel were in odd out of the way locations. The breakfast buffet had many empty dishes. Although we did attend a late breakfast it is very pricey for items that are not available.
9.2
Steve
Wonderful
mature couple
08-12-2015
Pros: Especially liked the pool area & spa. Restaurants look great. Friendly staff. Awesome hotel..
Cons: Seeing so many dogs in hotel , bedspread, need sheet under comforter.
8.3
Stephen
Very Good
review category group of friends
07-14-2015
Pros: The staff was first class, all the way from the bell stand to housekeeping.
Cons: The smell (stink) in the common areas was pretty strong. I can't describe it! Also, didn't like the refilled soap, shampoo and conditioner. Felt like I was using a strangers' toiletries.
6.7
James
Pleasant
review category group of friends
02-17-2015
Pros: Staff were excellent
Cons: We were made to pay much more for a larger room which we did not need. This completely spoilt our view on the property and we would nevber stay again.
9.2
Ara
Wonderful
mature couple
10-24-2014
Pros: We enjoyed the central location, the friendly staff, the spacious, comfortable room. Breakfast at Ludwig's was tasty & well worth the price.
To top it off, two moose appeared in the little garden right below our room! They stay on until Tuesday, browsing on aspen leaves & branches. How cool is that?
Cons: The restaurants are pricy (but it is Vail, after all). We didn't care for the dinner we had at the Bully Ranch, which was crowded & noisy.
The room itself, while comfortable & well-appointed, would benefit greatly from better lighting. The water pressure in the shower was variable & the showerhead should probably be replaced.
These were fairly minor flaws, though.
10.0
Anonymous
Exceptional
mature couple
10-12-2014
Pros: Beautiful property; well-appointed rooms; great spa and attentive staff. The staff was especially helpful and interested in making our stay great.
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