Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This classic yet modern hotel is located across the street from the Poheganut Reservoir. The dramatic two-story lobby features lovely seating areas and a Starbucks coffee outlet. There also is an Elizabeth Arden Red Door Spa on-site. All guest rooms feature 37-inch LCD flat-panel HDTVs and plug-and-play panels for easy connection of your mobile devices. During the summer numerous activities abound on the park-like grounds, including basketball, badminton and volleyball.
Smoke free premises. 285 units. 6 stories, interior corridors. Accessibility (Call).
I-95 exit 88, just ne. 625 North Rd (SR 117) 06340.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Eco Certification
The Connecticut Green Lodging program recognizes properties that implement environmentally friendly practices, including energy and water conservation and the use of green housekeeping products.
hot tub, steamroom, lawn sports, exercise room, spa.
Guest Services
complimentary and valet laundry, boarding pass kiosk, room service, area transportation-casinos & local attractions.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 127 guests
Showing reviews 1 - 5 of 50
8.8
Verified AAA Guest
Excellent
Couple
03-22-2017
Hotel was very clean and huge!
Pros: The pool area
Cons:
9.0
Joel
Wonderful
Traveling as Couple
06-23-2017
Pros: Whirlpool bathtub
Cons: The pool was closed
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Very clean hotel with a nice restaurant inside
Cons: Didnt have an outside pool area
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: The location was amazing! I loved the fact that there was a Starbucks in the lobby
Cons: I felt it could've been more clean
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Location to local attractions. Top Notch Hotel.
Cons:
6.0
Dwayne
Pleasant
Traveling as Couple
06-23-2017
Pros: Outer and common are appearance
Cons: Placed in a handicap room as the room selected wasn't available, room was severely outdated. Water pressure was low. No refrigerator, mini bar etc that were advertised. Could have gone to another hotel for half the price with double the amenities.
10.0
William
Exceptional
Family with Teens
06-23-2017
Pros: Convenient, right off 95
Cons: No
9.0
Gary
Wonderful
Family with Young Children
06-23-2017
Pros: Very easy check in and check out process.
Cons: The bed was not firm enough.
10.0
Linda
Exceptional
Business Traveler
06-23-2017
Pros: Loved the hotel.
Cons:
8.0
Verified Hotel Guest
Very Good
06-23-2017
Pros: Staff was very helpful, switched out room to a non handicap accessible room.
Cons: Room was not as nice as the pictures online.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: Room
Cons: no
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: The beds were comfortable, the toiletries in the bathroom were upscale, and the buffet breakfast, while expensive, was delicious.
Cons: I don't understand how it is that upscale hotels get away with saying that rooms have two queen sized beds when the rest of the world refers to them as double beds. So misleading. You figure that, for $---/night, you might actually get 2 queens...
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: It was wonderful! The atmosphere was pleasant and the staff were so available and so polite. The rooms were spacious, comfortable and clean. We really enjoyed.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Everyone was super helpful and nice.
Cons: Honestly exceed my expectations. So no complaints.
7.0
Dennis
Good
Solo Traveler
06-23-2017
Pros: Great pool and hot tub
Cons: Service at breakfast was slow and I expected an omelet station my brother said would be there
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: location
Cons: no queen beds
5.0
Joaov
Fair
Family with Young Children
06-23-2017
Pros: Nice pool area.
Cons: Lots of unfulfilled promises by staff led to disappointment in our stay, breakfast buffett was free for us but definetly not worth paying for if you were thinking about that.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: So clean, front desk staff accommodated my late night request for tea.
Cons: Shower in the room was broken, didn't discover that til the morning.
5.0
Willoughby
Fair
Traveling as Couple
06-23-2017
Pros: New and very clean.
Cons: Shades do not block out the sun, only mirror in bathroom, walls are very thin a lot of noise from neighbors, windows very thin road noise from cars. No open bar, no room service, parking is very annoying.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Starbucks, indoor pool, restaurant and spa all great perks of the hotel.
Cons: We were too hot at night. ac seemed to be locked to not go below 65 and with 5 people in a small room with very warm bedding we did not sleep well at all. Bathroom was also very tiny.
9.6
Anonymous
Exceptional
family with young children
05-20-2017
Pros: Clean, very attractive building and lobby
Cons: Not necessarily "didn't like" but we have stayed in much less costly hotels and have had larger, more spacious rooms, and extra amenities such as a microwave, mini fridge etc. Our room felt small with none of those amenities.
10.0
Patricia
Exceptional
young couple
05-06-2017
Pros: Loved having the pool and the hot tub was just what the doctor ordered!
Cons: More affordable breakfast choices
10.0
Lynne
Exceptional
young couple
04-15-2017
Pros: The breakfast in the dining room was excellent and we enjoyed the jacuzzi. Nice view of the water from our room.
Cons:
9.2
Mary
Wonderful
review category group of friends
04-10-2017
Pros: I was able to get a late check-out, which worked with the conference I was attending.
Cons: I was charged for a movie but never even turned the tv on! The staff did reverse the charge at checkout.
7.1
Dwight
Good
solo traveller
04-10-2017
Pros: Location and cleanliness
Cons: Speed of the free wi fi
9.6
Claudio
Exceptional
young couple
04-10-2017
Pros:
Cons: Bed had a dip in the middle
10.0
Melissa
Exceptional
solo traveller
04-05-2017
Pros:
Cons: I didn't like being so close to the ice machine. It woke me up multiple times when used by other guests during the night.
9.6
Melanie
Exceptional
young couple
03-20-2017
Pros: Upon arrival indent to check in and the girl who checked us in had the best customer service. She was very accommodating and a plrasure to speak with. Room was perfect. Very pleased with this hotel!
Cons: Liked everything!
9.2
Michael
Wonderful
young couple
02-27-2017
Pros: We had Room #202. It was a corner room with a view of the lake and a comfortable sofa. The bed was extremely comfortable. We were very happy!
Cons:
10.0
Steven
Exceptional
family with young children
02-20-2017
Pros:
Cons: Shower spray was week otherwise all was good.
9.6
Mark
Exceptional
young couple
02-20-2017
Pros: Breakfast was very good.room was extremely enjoyable can't wait to go back.
Cons: Wasn't at the hotel long enough to say anything bad.
10.0
Thomas
Exceptional
review category group of friends
02-13-2017
Pros: Very nice all around nice hotel.
Cons:
7.1
Brent
Good
solo traveller
02-12-2017
Pros:
Cons: Food
10.0
Janice
Exceptional
young couple
02-10-2017
Pros: The breakfast was fantastic and the bed was quite comfortable
Cons: there was not anything i did not like.
5.8
Richard
Okay
solo traveller
01-11-2017
Pros: staff were friendly and quick.
Cons: TV didn't work in room for college championship game.
9.6
Eon
Exceptional
young couple
01-04-2017
Pros: Free wifi
Cons: The breakfast chef was rude and a bit hostile
6.3
Monack
Pleasant
young couple
01-02-2017
Pros: I did like the food the pool and the shower room
Cons: I didn't like the fact me and my wife booked for a king size bedroom and we're end up getting two full bed in 1 room that was very uncomfortable for us.
9.6
Michael
Exceptional
young couple
01-02-2017
Pros:
Cons: Keep StArbucks open longer hours
8.8
Robert
Excellent
young couple
01-02-2017
Pros:
Cons: I called and ask for a room overlooking the water,and was told I was all set. They when I got there I was looking at the roof. It was a long ride so I just wanted to rest.
10.0
Jennifer
Exceptional
family with young children
12-31-2016
Pros: We come to Mystic once a year. This is our favorite location now and for all future trips, as long as the price is right.
Cons:
8.3
Christopher
Very Good
review category group of friends
12-15-2016
Pros:
Cons: Staff keep knocking on my door
10.0
Diana
Exceptional
review category group of friends
12-12-2016
Pros: The bed was extremely comfortable and the bathroom was a good sized. I would definitely stay there again if I was visiting Foxwoods or Mohegan Sun.
Cons:
10.0
Thomas
Exceptional
family with young children
12-05-2016
Pros: Pool area
Cons: Room service - some burgers were too well done and others not enough.
9.6
Anonymous
Exceptional
young couple
11-08-2016
Pros: Comfortable, quiet, clean room
Cons:
9.6
Anonymous
Exceptional
review category group of friends
11-07-2016
Pros:
Cons: Mattress on the bed had a sink hole in the middle so it was very uncomfortable for 2 people
8.3
Janine
Very Good
young couple
10-30-2016
Pros: The staff were very courteous and helpful. The hotel room was very clean and comfortable.
Cons: The rugs in the hallway (fl 3) need to be replaced. The borders of the pattern were peeling up and there were many stains.
There was a bandaid next to the hot tub.
9.6
Jennifer
Exceptional
young couple
10-13-2016
Pros: The location is perfect. Very central for our needs, easy to get to and from. We love the Starbucks downstairs. Staff is always helpful. We do not always have time for the Spa, but when we have, is has been wonderful. We will be coming to the area at least 4 times a year and will always try to make reservations here.
Cons: I can't really think of anything we do not like.
6.3
Anonymous
Pleasant
family with young children
10-10-2016
Pros: Food in the restaurant was excellent. Service was poor, however. Slow
Cons: Housekeeping was not very good. Did not replenish our toliet paper and tissues on day two, while we were obviously low. Also, only one regular coffee packet was left for 3 guests.
6.0
Charles
Pleasant
young couple
10-10-2016
Pros:
Cons: Noise in the hallways at 1,2 & 3 AM.
7.5
Karinn
Good
family with older children
09-29-2016
Pros: We loved the hotel restaurant. I thought the location was perfect. We were able to visit the casino and go outlet shopping.
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