Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Rooms are comfortable and well designed. The lobby features an interactive 'Go board' with local information, a 24-hour market with sundries and a café-style restaurant. Rooms feature a 42-inch flat-panel LCD HDTV, a large work desk, and Seattle's Best Coffee. There are board games and some nice travel and local books in the lobby library for guest's enjoyment.
Smoke free premises. 90 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Ease of check inquietness of roomfriendly desk clerk
Cons: $20 charge to my credit card for no reason
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location and the price were great - and the hotel itself is clean and beautiful.
Cons: There wasn't anything I didn't like.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice furnishings, fairly good mattress(very important), well maintained facility, convenient location, good value overall.
Cons: Towels were more like Motel Quality.
7.0
Anonymous
Good
08-11-2017
Pros: The hotel was clean and well kept up. Nice hot tub.
Cons: Breakfast not included in the price. Towels in pool area smelled like mold.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The pillow are so comfy
Cons: The hot tub could be a lil warmer
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice location, easy access to highway and good shopping, restaurants. Friendly staff, clean room. Wonderful experience!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: met my expectations
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was exceptional
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff were amazing
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: It is clean and looks recently renovated.
Cons: They don't provide lotion in the room. It is noisy as I can clearly hear what people were talking next door.
9.0
Anonymous
Wonderful
08-11-2017
Pros: I rated the staff as excellent because in general everyone was nice, but the front desk is amazing. She made sure that our stay was excellent.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: She was very nice and accommodating when we needed a late check out.
Cons: The room we had is a little outdated for a 3-star hotel. It needs a little sprucing up. Still, it's a nice hotel
10.0
Anonymous
Exceptional
08-11-2017
Pros: THe staff was very nice. The room was more than I had expected.I will def come again.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: It near the mall and lots of other store and near different restaurant
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The beds were very comfortable
Cons:
7.1
Anonymous
Good
07-24-2017
Good
Pros: Clean rooms. quite
Cons: No coffee on demand. Had to wait in long line for breakfast. Bagles donuts should be available without line...
10.0
Anonymous
Exceptional
06-13-2017
Exceptional
Pros: Comfortable bed. Very clean. Quiet atmosphere. Good breakfast. Convenient location.
Cons:
10.0
Anonymous
Exceptional
06-08-2017
Very good
Pros: Clean, friendly and private
Cons: No Complimentary breakfast
10.0
Anonymous
Exceptional
06-06-2017
Exceptional
Pros: Complimentry Breakfast
Cons:
8.3
Anonymous
Very Good
05-25-2017
Very good
Pros: The bed was extremely comfortable
Cons:
10.0
Anonymous
Exceptional
05-03-2017
Home away from Home
Pros: The staff was kind and helpful. The rooms were nice, had a peaceful vibe and were very clean. The balcony facing the courtyard was a welcomed surprise! I felt very comfortable there, like a home away from home.
Cons: A few more choices at the Bistro for dinner.
Cons: Walls and floors/ceilings are very thin. I could hear when the chair above me was rolled on it's wheels.
10.0
Anonymous
Exceptional
03-25-2017
A great place to relax
Pros: The rooms were clean and had everything we needed including a mini fridge and coffee maker. The beds were comfortable. There was privacy and quiet.
Cons: The prices for the breakfast items were on the pricey side so we ended up going out for breakfast. I wish there was a soda/water machine on the floor next to the ice machine for convenience.
10.0
Anonymous
Exceptional
03-18-2017
Really nice
Pros: Isoma at the front desk was amazing and really nice. The pool and jacuzzi was also perfect. My girlfriend and I were the only ones in so that was good. Room and bed was comfy as well. Would stay again!
Cons:
10.0
Anonymous
Exceptional
03-07-2017
Thumbs up!!
Pros: The pool and jacuzzi were warm and made the stay so much better. Staff were very friendly!! We will be back very soon!!!
Cons: No included breakfast
8.3
Anonymous
Very Good
02-27-2017
A very pleasant, short stay.
Pros: The rooms were very clean, and the bed was comfortable. It appears as though the hotel has been quite recently updated...clean, white, and inviting bed linens, etc. It was nice to have a balcony and the opportunity to sit outside in the fresh air. The location was great with many restaurant choices nearby.
Cons: Mostly fine. The lobby smelled strongly of chlorine (pool was close by), and the only elevator was very slow and sounded "tired"...
10.0
Anonymous
Exceptional
02-21-2017
Good place for shopping, food...
Pros: Indoor Pool, coffee in room, nice size bathroom.
Cons: Beds were not as comfortable as I would have liked.
8.3
Anonymous
Very Good
02-07-2017
very home like and clean
Pros: I liked how there was so much breakfast that they offered. Along with a nice 15 minute drive to downtown Newport
Cons: you could hear everything through the walls
9.2
Anonymous
Wonderful
12-19-2016
Pleasant stay
Pros: All good stayed here numerous times uconn nearby for visiting daughter
The female staff at Starbucks ALWaYS positive and courteous despite morning rush. Pool and jacuzzi warm
Cons: All good
9.2
Anonymous
Wonderful
11-03-2016
Good business hotel.
Pros: Very comfortable bed, the best I have had. Very helpful friendly bar staff.
Cons:
9.2
Anonymous
Wonderful
10-25-2016
I was happy and satisfied.
Pros:
Cons: After initial booking, I added an extra day stay. Consequently, I was changed, without my knowledge, to a room with one (1) double bed for my wife and I. Of course no one knew anything: yet my bill was not adjusted. Fortunately, the gentleman on the desk fixed the $ amount, but could not help me with the single bed issue. Otherwise the stall was friendly, accommodating and eager to help. They went a long way in restoring my faith in Courtyard.
7.9
Anonymous
Good
10-13-2016
Good
Pros: Staff friendly.
Cons: Breakfast came with rate but lack of clarity resulted in staff have to explain which was time confusing esp since she was the only staff present and the long line to boot. Thanks
6.3
Anonymous
Pleasant
08-29-2016
Different rate for different nights,...
Pros:
Cons: Different rate on different nights? I've never seen this before. It took a long time on the phone and talking to numerous people before my rate was adjusted to one rate for all rooms on all nights.
7.9
Anonymous
Good
08-09-2016
Beautiful hotel and great staff...
Pros: Staff was friendly Lobby and bar clean
Cons: Bar closed at 9 on a sat Pool room needs to be adjusted. I would call Desert AIre at 1-800-443-5276 and find out who can evaluate your system.
9.2
Anonymous
Wonderful
08-03-2016
Nice hotel for the price
Pros: cleanliness and a modern hotel
Cons: walls not silent enough we could hear the young couple at night it was uncomfortable.
10.0
Anonymous
Exceptional
05-17-2016
we enjoyed our stay
Pros: friendly staff, clean updated rooms
Cons: would have been nice to have breakfast included
7.5
Anonymous
Good
05-02-2016
Easy to find, convenient, safe,...
Pros: Serve guest breakfast when you were told it was part of your stay fee.
Cons: Waitresses at breakdast ...rude
5.8
Anonymous
Okay
04-13-2016
Pricy stay for bad hospitality...
Pros: The hot tub was nice and the location was convenient to Dave and busters
Cons: The staff that we dealt with was super unfriendly and told us we could look else where to stay if we were unhappy. The only reason why I didn't give them the lowest rating here is because the night staff lady was impeccable and answered any and all questions we had. We stayed in a room that had a pull out coach, the mattress had spring poking out and was extremely uncomfortable I wound up sleeping on the floor. Also there was things underneath the coach that showed they did not pull the couch out to clean. Pool only goes to 4 1/2 feet and is pretty small.
9.6
Anonymous
Exceptional
03-09-2016
Great Place to Stay
Pros: The bed was excellent, slept like a baby
Cons: nothing
9.2
Anonymous
Wonderful
02-21-2016
Good hotel, but no complimentary...
Pros: Location to Hartford and the XL Center was great!
Cons: The beds were way too firm!
9.6
Anonymous
Exceptional
02-16-2016
It was a great time.
Pros: The bed was amazing
Cons: The quantity of the breakfast
9.2
Anonymous
Wonderful
11-29-2015
Great value for the money...
Pros: The mattress was very comfortable and I liked that the bed faced the window (felt like it wasn't just like every other hotel). The lobby had a nice modern feel and the place was very clean.
Cons: The room was exceptionally dry, even by New England winter standards. The tap on the faucet was very tight too, so that it took a bit of force to open and close it.
10.0
Anonymous
Exceptional
11-28-2015
Would stay here again.
Pros: Very clean, bed was comfortable, quiet,
Cons: Disappointed that breakfast wasn't included.
5.8
Anonymous
Okay
11-20-2015
Worst Embarrassing Experience
Pros: I liked the convenience of location.
Cons: When we booked on computer, it stated that we would get free breakfast. Well we were given a hard time. Had to show them the printed reservation and we were only allowed one choice. It was also stated that we could only get two adult breakfast and two children's breakfast even though there were four adults staying in room. We felt uncomfortable getting what we paid for because that's the way they made us feel. The room was not cheap for one night. It was $188.00. Don't think I'll be using the Marriott again for my Women of Faith Weekend.
Also noone at front desk when leaving or having our problem.
10.0
Anonymous
Exceptional
11-18-2015
Great stay! Would rebook
Pros: Everything was great. Staff friendly. Room clean. Hot tub and pool great and clean
Cons: Nothing
9.6
Anonymous
Exceptional
11-03-2015
Beautiful hotel with great staff.
Pros: The staff was very friendly and helpful
Cons: The stopper in the bathtub did not work so I could only shower. I did not tell them until we left because I didn't want to worry about arranging a maint. visit.
;detailController.handleFacebook('SEO','Courtyard by Marriott Hartford Manchester', '117619', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/117619H1.jpg', 'Manchester', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Courtyard by Marriott Hartford Manchester', '117619', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/117619H1.jpg', 'Manchester', '', '', '', '');){kind=link}
