Rooms are comfortable and well designed. The lobby features an interactive 'Go board' with local information, a 24-hour market with sundries and a café-style restaurant. Rooms feature a 42-inch flat-panel LCD HDTV, a large work desk, and Seattle's Best Coffee. There are board games and some nice travel and local books in the lobby library for guest's enjoyment.
Smoke free premises. 90 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Different rate on different nights? I've never seen this before. It took a long time on the phone and talking to numerous people before my rate was adjusted to one rate for all rooms on all nights.
7.9
Geoffrey
Good
family with older children
08-09-2016
Pros: Staff was friendly Lobby and bar clean
Cons: Bar closed at 9 on a sat Pool room needs to be adjusted. I would call Desert AIre at 1-800-443-5276 and find out who can evaluate your system.
9.2
Dorothy
Wonderful
mature couple
08-03-2016
Pros: cleanliness and a modern hotel
Cons: walls not silent enough we could hear the young couple at night it was uncomfortable.
10.0
Verified Hotel Guest
Exceptional
07-19-2016
Pros: Quiet location, convenient location. It had everything we needed. Great price for area. Would stay again.
Cons:
10.0
Anonymous
Exceptional
family with young children
06-21-2016
Pros: Their breakfast option is pretty good. My kids ate the french toast and they loved it. There is an in door pool and jacuzzi. This hotel is close to restuarants and shopping mall and down hartford. Excellent location.
Cons: I am not a fan of double beds. I am used to sleeping on a King bed....but the trade off to sleeping in this room was the military discount.
10.0
Frank
Exceptional
Traveling as Couple
05-18-2016
Pros: Clean room
Cons: No
10.0
Stephen
Exceptional
mature couple
05-17-2016
Pros: friendly staff, clean updated rooms
Cons: would have been nice to have breakfast included
7.5
Tammy
Good
family with older children
05-02-2016
Pros: Serve guest breakfast when you were told it was part of your stay fee.
Cons: Waitresses at breakdast ...rude
5.8
Chelsea
Okay
review category group of friends
04-13-2016
Pros: The hot tub was nice and the location was convenient to Dave and busters
Cons: The staff that we dealt with was super unfriendly and told us we could look else where to stay if we were unhappy. The only reason why I didn't give them the lowest rating here is because the night staff lady was impeccable and answered any and all questions we had. We stayed in a room that had a pull out coach, the mattress had spring poking out and was extremely uncomfortable I wound up sleeping on the floor. Also there was things underneath the coach that showed they did not pull the couch out to clean. Pool only goes to 4 1/2 feet and is pretty small.
9.6
Louis
Exceptional
mature couple
03-09-2016
Pros: The bed was excellent, slept like a baby
Cons: nothing
9.2
Cathryn
Wonderful
mature couple
02-21-2016
Pros: Location to Hartford and the XL Center was great!
Cons: The beds were way too firm!
9.6
Javier
Exceptional
mature couple
02-16-2016
Pros: The bed was amazing
Cons: The quantity of the breakfast
10.0
Elizabeth
Exceptional
Traveling as Couple
02-10-2016
Pros: The pillow are so comfy
Cons: The hot tub could be a lil warmer
7.0
Verified Hotel Guest
Good
Solo Traveler
12-15-2015
Pros: The hotel was clean and well kept up. Nice hot tub.
Cons: Breakfast not included in the price. Towels in pool area smelled like mold.
9.2
Ct
Wonderful
young couple
11-29-2015
Pros: The mattress was very comfortable and I liked that the bed faced the window (felt like it wasn't just like every other hotel). The lobby had a nice modern feel and the place was very clean.
Cons: The room was exceptionally dry, even by New England winter standards. The tap on the faucet was very tight too, so that it took a bit of force to open and close it.
10.0
Patricia
Exceptional
mature couple
11-28-2015
Pros: Very clean, bed was comfortable, quiet,
Cons: Disappointed that breakfast wasn't included.
5.8
Sorangel
Okay
review category group of friends
11-20-2015
Pros: I liked the convenience of location.
Cons: When we booked on computer, it stated that we would get free breakfast. Well we were given a hard time. Had to show them the printed reservation and we were only allowed one choice. It was also stated that we could only get two adult breakfast and two children's breakfast even though there were four adults staying in room. We felt uncomfortable getting what we paid for because that's the way they made us feel. The room was not cheap for one night. It was $188.00. Don't think I'll be using the Marriott again for my Women of Faith Weekend.
Also noone at front desk when leaving or having our problem.
10.0
Kerri
Exceptional
mature couple
11-18-2015
Pros: Everything was great. Staff friendly. Room clean. Hot tub and pool great and clean
Cons: Nothing
9.6
Happy
Exceptional
family with older children
11-03-2015
Pros: The staff was very friendly and helpful
Cons: The stopper in the bathtub did not work so I could only shower. I did not tell them until we left because I didn't want to worry about arranging a maint. visit.
8.0
Robert
Very Good
Traveling as Couple
10-27-2015
Pros: It was in a great location.
Cons: The first room we went to smell like smoke.
10.0
Elizabeth
Exceptional
Traveling as Couple
09-21-2015
Pros: The location and the price were great - and the hotel itself is clean and beautiful.
Cons: There wasn't anything I didn't like.
10.0
Anonymous
Exceptional
mature couple
09-15-2015
Pros: The room was very stylish and clean, and great water pressure.
Cons:
6.7
Anonymous
Pleasant
young couple
08-12-2015
Pros:
Cons: Husband asked for cream and sugar and was told don't open until 7 it was 650 and he just needed it for his coffee in the room
9.0
Eric
Wonderful
Traveling as Couple
08-11-2015
Pros: Ease of check inquietness of roomfriendly desk clerk
Cons: $20 charge to my credit card for no reason
8.8
Anonymous
Excellent
family with older children
06-04-2015
Pros: Customer service
Cons: The size of the bed (too small) and soft.
5.8
Anonymous
Okay
mature couple
05-24-2015
Pros: We have stayed in this property several times. It really went up in room prices and food/beverage prices!
Its clean and has a very nice lobby area. The staff was very accommodating. We have used this property several times in our travels.
Cons: The room is quite small so the bed has to be placed perpendicular to the TV. The breakfasts are twice as much as some other Chains. Our room was not made up until the afternoon after we requested it be made.
7.9
Brenda
Good
family with young children
03-30-2015
Pros: The pool and exercise room. The size of the room.
Cons: The double beds were comfy but too small for two adults.
9.2
Peter
Wonderful
mature couple
03-01-2015
Pros: It was very quiet,clean and comfortable. The location is good because it's near just about everything and the value for your money is reasonable.
Cons:
7.5
Hillary
Good
family with older children
11-11-2014
Pros: Facility had nice pool, fitness center & cafe. Location was convenient and staff were really friendly, nice and accomodating.
Cons: I booked a room for 3 people, that indicated it had a bed and a pullout chair (my son was only going to be with us for night 2 of 2), but it only had the bed. Also, I paid for breakfast to be included, but both mornings we were charged for it (after looking up our account) and refunded us ony after we spoke up about it. That seemed sleazy. In addition, rooms are unatractive (yellow & red striped carpets) and the beds were really hard.
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