Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This is the closest hotel to the Mystic Aquarium which is located directly across the street. The nautical-industrial styled hotel offers modern rooms with some luxury appointments and services. Bathrooms feature cream colored marble tiled showers, bright electric mirrors, and high end Peter Thomas Roth bath amenities. The sundry area offers a variety of essentials as well as some unique Mystic area souvenirs. Additional boutique shops at Old Mystic Village are located across the street. This is the only full service hotel in Mystic, so if you need help with luggage and recommendations during your stay, they employ a bellman and concierge to assist you. In season, family friendly programs and a dive in move are shown at the pool.
Smoke free premises. 184 units. 4 stories, interior corridors.
valet laundry, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 507 guests
Showing reviews 1 - 5 of 50
8.2
Verified AAA Guest
Very Good
Couple
01-18-2018
The Hilton is a beautiful place and conveniently located next to the Mystic Aquarium and close to the Village and Seaport
Pros:
Cons:
9.6
Lindsey
Exceptional
young couple
04-19-2018
Exceptional
Pros:
Cons:
4.6
Chantal
Disappointing
family with young children
04-19-2018
Will no go back.
Pros: OK breakfast.
Comfortable beds.
Cons: Complete lack of organisation.
Problems to get the adjoining rooms that we had requested. Waited for one hour to get our second room, well past checking in time.
Keys to the room did not work right.
Lack of employees.
10.0
Queenkatina
Exceptional
family with young children
04-16-2018
It was very relaxing
Pros: Room Service
Cons: There wasn’t anything I didn’t like
10.0
James
Exceptional
young couple
04-16-2018
Very enjoyable
Pros: Didn’t eat there this time , but in the past it was good
Cons:
10.0
Anonymous
Exceptional
review category group of friends
04-16-2018
Exceptional
Pros: Clean,nice and helpful staff.
Cons:
9.2
Andrea
Wonderful
young couple
04-15-2018
Superb
Pros: Bed extremely comfortable and great staff at front desk and bar/ restaurant
Cons: Room not ready at 4:00 p.m. check in but they did make up for it with credit to restaurant
7.9
Kerry
Good
family with young children
04-15-2018
It was ok
Pros: Bed nice. Comfy
Cons: Pool. Clorine smell strong. Stuffy. Water looked dingy. Poor color
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: It was so clean & the staff was amazing!
Cons:
10.0
Mark
Exceptional
Traveling as Couple
04-13-2018
Pros: Nice large room. Well furnished and clean. Good sized swimming pool. Helpful staff. Free parking. Across the street from Starbucks.
Cons: No hot tub. No free coffee in the lobby.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: This hotel is very clean and the staff is very responsive to any requests or complaints.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-13-2018
Pros: great matress and pillows, nice TV
Cons: the pool is too small and shallow
10.0
Katheleen
Exceptional
Traveling as Couple
04-13-2018
Pros: My husband & I have stayed at this hotel before. Great location, very nice rooms, relaxing bar and a free shuttle to take you to and from a visit to Downtown Mystic. We will definitely return.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The location, room size, restaurant food, and pool.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: The hotel was beautiful and overall we had a good experience.
Cons: There was a problem with the toilet in our bathroom and I had to complain 3 times before it was semi-fixed. They also never offered to switch our room. The problem was there from when we first checked in at 8:30am and was not semi-fixed until around 5pm.
8.0
Brandon
Very Good
Traveling as Couple
04-13-2018
Pros: Staff was extremely nice, sent us chocolate covered strawberries since we just got married
Cons: Needs a hot tub
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Central to what we were doing, easy to get to and a pool
Cons: I was hoping for a larger restaurant but that's okay, Bar was good with live music.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: quality for value
Cons: large visible residual damage from a water leak on the ceiling
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Room was really clean, free shuttle was awesome.
Cons: I'd had issues with customer service here in past. Staff was friendly but they should mention the free shuttle at check-in and breakfast options/times.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
04-13-2018
Pros: Staff was apparently well-trained. They were cordial, responsive and helpful insofar as they were able with hotel problems.
Cons: Stuck in elevator firs day with 6 other guests, going up and down for 20m without doors opening. Window in room was akilter. Apparently detached from frame and rain came in.Staff not knowledgeable how to help with town/amtrak situations
3.0
Michelle
Poor
Traveling as Couple
04-13-2018
Pros: The location
Cons: Could not use gym as area were soaking wet due to kids and teenagers running in from the pool area. Then tried to get something to eat from the room as I wanted to stay in and could not get room service kept saying machine busy front desk no help.
10.0
Joanna
Exceptional
Family with Young Children
04-13-2018
Pros: That we were able to order room service and swim in the pool. Very clean and beautiful lobby.
Cons: Nope!
10.0
Nancy
Exceptional
Family with Teens
04-13-2018
Pros: Clean, well maintained and in a great location
Cons:
7.1
Anonymous
Good
young couple
04-13-2018
Good
Pros: Great location, comfy beds, good sized room, nice modern hotel
Cons: No changing rooms at the swimming pool/gym
Children's swimming pool parties on all afternoon at the weekend
9.2
Alexcia
Wonderful
family with young children
04-11-2018
Nicely located in mystic. Complimentary...
Pros: Clean rooms, plenty of room and excellent showers. Kids loved it!
Cons: No complaints
9.6
Myra
Exceptional
family with young children
04-10-2018
Fun mini vacation weekend!
Pros: Staff was wonderful! And child friendly in an upper scale hotel!
Cons:
10.0
Phoebe
Exceptional
family with young children
04-09-2018
Loved our stay..beautiful & clean..love...
Pros: Room service cleaning rooms excellent!
Cons: Restaurant food not so good...change up menu
10.0
Sarah
Exceptional
family with young children
04-08-2018
Great hotel, great location, great...
Pros: Pool, room service, bed
Cons:
7.5
Nicole
Good
family with young children
04-06-2018
It was nice but not...
Pros: The beds were comfortable, plenty of towels, very friendly staff, the lobby was beautiful.
Cons: I thought the bathroom could have been cleaner. The floor and the vanity shelves were dusty. The pool area floor definitely could have been cleaner.
9.6
Anonymous
Exceptional
family with young children
04-06-2018
Perfect
Pros: Everything
Cons:
9.6
Kim
Exceptional
solo traveller
04-03-2018
Exceptional
Pros:
Cons:
8.8
Jeffrey
Excellent
family with young children
04-02-2018
Fabulous
Pros:
Cons:
9.2
Cortnie
Wonderful
young couple
04-02-2018
Superb
Pros:
Cons:
3.3
David
Poor
young couple
04-02-2018
Management did give me a...
Pros: I liked the gas fire places.
Cons: My room had no heat upon checking in and we had to get ready for a wedding in freezing cold room. The “roll in shower” did not keep water in and flooded the bathroom. The was a very large bug in the bathroom, not sure if it was a cockroach or not.
7.5
Sofia
Good
young couple
04-01-2018
It was a great relaxing...
Pros:
Cons:
10.0
Tracey
Exceptional
family with young children
04-01-2018
By far the nicest hotel...
Pros:
Cons:
9.6
Ray
Exceptional
young couple
04-01-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
03-30-2018
Exceptional
Pros:
Cons:
7.9
Brian
Good
young couple
03-29-2018
Good
Pros:
Cons:
10.0
Candis
Exceptional
family with young children
03-27-2018
Exceptional
Pros:
Cons:
10.0
Mom
Exceptional
family with young children
03-27-2018
Just go
Pros: Super clean, very hip, lovely staff, fantastic time had by all from 2 to 60. We will return! Thank you!!
Cons: Chlorine in the pool was a bit strong. Although I’m not sure it’s more then any indoor pool. Wouldn’t deter me from staying again. Just make sure you wash immediately afterwards.
10.0
Jacqui
Exceptional
young couple
03-26-2018
Exceptional
Pros:
Cons:
9.6
Ryan
Exceptional
review category group of friends
03-26-2018
Exceptional
Pros:
Cons:
6.3
Paul
Pleasant
family with young children
03-25-2018
Pleasant
Pros:
Cons:
10.0
Christian
Exceptional
young couple
03-25-2018
Very clean and a great...
Pros: Bed was like a cloud
Cons: Nothing
8.8
Brittani
Excellent
review category group of friends
03-23-2018
Would come again
Pros: Nice location, loved the whirlpool bath
Cons: The breakfast buffet was not up to standards
10.0
Esteban
Exceptional
young couple
03-22-2018
Exceptional
Pros:
Cons:
7.5
Audrey
Good
young couple
03-21-2018
Good
Pros:
Cons: the "surprise" $50 charge on my bill for using a credit card; Lori told me it would be removed within 3 business days; still waiting . . . .
10.0
Hoyt
Exceptional
solo traveller
03-20-2018
Exceptional
Pros:
Cons:
10.0
Anne
Exceptional
young couple
03-20-2018
A nice quiet place to...
Pros: Drinks were good and many selections, eggs were fluffy on a Sunday and strawberries was fresh. Like bacon and toast. Staff was very friendly at the front desk.
Cons: First day there on Saturday, the eggs taste fake, potatoes taste rancid. They had issues with the hot water
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