Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This is the closest hotel to the Mystic Aquarium which is located directly across the street. The nautical-industrial styled hotel offers modern rooms with some luxury appointments and services. Bathrooms feature cream colored marble tiled showers, bright electric mirrors, and high end Peter Thomas Roth bath amenities. The sundry area offers a variety of essentials as well as some unique Mystic area souvenirs. Additional boutique shops at Old Mystic Village are located across the street. This is the only full service hotel in Mystic, so if you need help with luggage and recommendations during your stay, they employ a bellman and concierge to assist you. In season, family friendly programs and a dive in move are shown at the pool.
Smoke free premises. 184 units. 4 stories, interior corridors.
valet laundry, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 306 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel is very clean and staff is super friendly. This is our hotel of choice every time we go to Foxwoods.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Liked everything about it.
Cons: The only glitch was the shuttle service to the casinos. Luckily were reimbursed the 18.00 per person round trip. They only had one shuttle service and they were not able to follow a schedule due to high volume of passengers. They needed better planning.
5.0
Anonymous
Fair
08-11-2017
Pros: Close to everything we wanted to do!
Cons: Tub had hairs in it. Our coffee & tea were not refilled. Called down to the front desk asking if we could get some cups, coffee & tea. We were even willing to go & get it! Was told they would send someone with it right away. Nothing was brought!
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was so clean & the staff was amazing!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: This hotel is very clean and the staff is very responsive to any requests or complaints.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent hotel and staff! I would absolutely stay here. very convenience to everything and very clean.
Cons: I wish there was a complimentary breakfast, but everything was wonderful.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great place, clean, location
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The hotel was beautiful and overall we had a good experience.
Cons: There was a problem with the toilet in our bathroom and I had to complain 3 times before it was semi-fixed. They also never offered to switch our room. The problem was there from when we first checked in at 8:30am and was not semi-fixed until around 5pm.
5.0
Anonymous
Fair
08-11-2017
Pros: Good location and common areas of the hotel are nice.
Cons: Was disappointed in provided bath supplies. No lotion or conditioner was provided and the shampoo looked like it was from Walmart and did not match the brand of the other supplies. Also very heavy comforter on the bed for July.
9.0
Anonymous
Wonderful
08-11-2017
Pros: location is great, very clean and staff was amazing
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location; within walking distance to village, restaurants and aquarium. Very pretty design and good selection of toiletries.
Cons: Room could have been cleaner, some areas were dusty. The hallway to our room was really dark and hot in one area. The elevator was far from some of the rooms, not ideal for people who have trouble walking. Front desk staff was not that great.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The outdoor courtyard off of the main lobby and restaurant. The simple bar food was very good - burgers and calamari Excellent location to stores, Starbucks and the Aquarium
Cons: The pool was a bit unwelcoming,dark and dated
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great place to stay! Beautiful hotel and friendly staff! I would definitely stay again if in the area!! LOVED the Fire pit sitting area
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Central to what we were doing, easy to get to and a pool
Cons: I was hoping for a larger restaurant but that's okay, Bar was good with live music.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was extremely hospitable,location is great across from the village. Restaurant menu good food was great.
Cons: Internet and Wi-Fi was horrible stayed 4 nights couldn't use mobile phone even with Password.Never paid for shuttle service, but policy is policy.
8.8
Anonymous
Excellent
08-12-2017
Very nice. Front desk not...
Pros: the hotel was recently renovated and it looks great. very contemporary
Cons: The staff never smiled and looked bored even though they were not busy.
7.9
Anonymous
Good
08-10-2017
Very nice would come back...
Pros: Breakfast was great and pool etc
Cons: Shower pressure was very poor
10.0
Anonymous
Exceptional
08-09-2017
Worth every penny.
Pros: The bed was Soo comfortable. I loved calling into that thing at night.
Cons: I go to bed late and wake up late, so hard a rough time making the buffet. It would have been nice to have an open meal voucher instead of specifically just breakfast. Is only able to attend 2 days worth of my 5 vouchers. Even I did get to go, the staff were wonderful, friendly and very helpful and the food was excellent.
6.3
Anonymous
Pleasant
08-09-2017
Ok, but annoying moisture issues
Pros: Beds were great
Cons: Bath fan was non existent, room stayed moist throughout our 4 day stay. Grout was missing on a floor tile which left a sharp end that my wife kept stepping on. Maids couldn't seem to leave the correct number of towels each day. Shower curtain got very mildewed in short time due to no bath fan
10.0
Anonymous
Exceptional
08-08-2017
Great hotel!
Pros: Very happy with everything
Cons:
9.2
Anonymous
Wonderful
08-04-2017
Superb
Pros: Newly renovated decor. nice staff and convenient to water and mystic downtown.
Cons: Double beds were small for 2 adults and mattresses were ok.
7.5
Anonymous
Good
08-02-2017
Bathroom dirty
Pros: Location
Cons: The bathroom was flithy
10.0
Anonymous
Exceptional
08-01-2017
Exceptional
Pros:
Cons: The wifi.is terrible
6.3
Anonymous
Pleasant
07-30-2017
What went wrong here?
Pros:
Cons: This Hilton was far below expectations. View a red brick wall 8 or 10 feet away. Dining too noisy to think much less talk. Both in-room breakfasts completely cooled off. Room inconveniently laid out. Staff were helpful when needed. Handicapped room not ideal. We spent five consecutive days in Hilton properties. This should have been the best but was the worst. David Stam
7.5
Anonymous
Good
07-27-2017
Great food in Irons Restaurant...
Pros: Bed was comfy, Dubay over down was very clean.
Cons: Needed more towels in room for two people, and there was no fan in the bath
9.6
Anonymous
Exceptional
07-25-2017
Really good relaxing and helpful
Pros: Staff helpful friendly restaurant really good
Cons: Nothing
5.8
Anonymous
Okay
07-24-2017
Okay
Pros: per night . The last night they had a wedding party in the bar that was loud, drunk and obnoxious. Regular hotel guests could not get service, we had to stand st the bar for 20 minutes to be served. Wedding guests at after party took chairs from the table we were sitting at. We finally ended up sitting in the parking lot with our drinks
Cons:
8.8
Anonymous
Excellent
07-24-2017
Great spot for a weekend...
Pros: Good size rooms. Nice areas for relaxing. Excellent shuttle service.
Cons: A little expensive.
4.6
Anonymous
Disappointing
07-22-2017
Request a room away from...
Pros:
Cons: We booked two rooms, and requested them to be next to each other or as close as possible. That was granted, but I think it put us in an odd part of the hotel. We were in an awkward labyrinth behind conference rooms, very dungeon-like. The rooms were damp, the carpet felt like it had recently been steam cleaned. We requested alarm clocks and extra towels for both rooms but never received these items. Eventually we just helped ourselves to four towels from the housekeeping cart, and purchased an app that functioned as a digital clock. Our stay was fine but definitely not worth the expense.
9.2
Anonymous
Wonderful
07-19-2017
Great hotel but bummed
Pros:
Cons: -There was a used bar of soap left in the shower, which grossed me out.
-My husband and I went to order rooms service and relax before we checked out, something we cant do at home, and when we went to turn the tv on it wasn't working. So I called down to the front desk and they said yes when it rains like this we loose our TV and no eta of when it was coming back. It was just disappointing, we cancelled breakfast and checked out.
5.8
Anonymous
Okay
07-06-2017
Nice location....not so nice staff.
Pros: Hotel location
Cons: The way my wife and I were greeted. Not a friendly staff at all. And they put us by the indoor pool. We could here people all the time even when the neighbors went to the bathroom, You could here them peeing.
10.0
Anonymous
Exceptional
07-02-2017
I highly recommend this hotel.
Pros: Everything was great
Cons: Wondered why no outdoor pool
9.2
Anonymous
Wonderful
06-26-2017
Great facilities in the heart...
Pros: The sheets were luxurious!
Cons: The pillows were weird
7.5
Anonymous
Good
06-26-2017
Nice stay, just not nice...
Pros: The location was perfect, as it was close to everything in Mystic. The rooms were clean, the sheets changed after each night's sleep was a plus, and we were accommodated right away which was very nice.
Cons: The waitress we had for dinner at The Irons was not friendly at all, but when my significant other and I returned for breakfast the following morning, the staff then was way more pleasant. The food overall was mediocre at best, but that's expected when eating at a restaurant in a hotel.
10.0
Anonymous
Exceptional
06-21-2017
Wonderful experiences in Mystic
Pros: I enjoyed everything here. The hotel is convenient to go anywhere in Mystic. Staff here are very nice and there is also free shuttle bus.
Cons: Wifi could have been faster and easier to connect.
9.2
Anonymous
Wonderful
06-12-2017
It would have been perfect...
Pros: The rooms are very clean, the staff are extremely nice. The location is perfectly placed in the heart of Mystic.
Cons: I booked a king sized room and ended up with 2 full beds and a tiny bathroom. This was a little disappointing. I was given free breakfast for my inconvenience.
7.5
Anonymous
Good
06-03-2017
Good
Pros:
Cons: Noise level. Doors were very thin could hear all conversations happening in the hallway.
8.3
Anonymous
Very Good
05-16-2017
Very good
Pros: Breakfast buffet was excellent
Cons:
9.6
Anonymous
Exceptional
05-16-2017
Great hotel! Bad restaurant!
Pros: The staff was very accommodating our room was far away at first and with 2 small kids that wasn't good, we asked and they moved us without hesitation! Staff was awesome, room was always cleaned everyday, great location across the road from aquarium!
Cons: The food in the Irons, the hotel restaurant, terrible!!! We got dinner once there, such a bad idea! I had the "brick chicken" so salty, buttery way over seasoned! I could tell it wasn't fresh, frozen I squeezed the chicken and the water/grease came poring out....it was served with asparagus again so salty, and half cut roasted potatoes with I believe were deep fried because somehow there was French fried mixed in with them??? The whole dish was inedible. And if your going to call it brick chicken, get a cooking brick cover it with Tin foil and put it in a sautéed pan to create a dark crispy crust on one side of the chicken! Take my advice, revise it, it was disgusting!
7.5
Anonymous
Good
05-14-2017
Safe & comfortable
Pros: We liked the beds and the room size
Cons: The bathroom was small.
5.0
Anonymous
Fair
05-08-2017
Disappointed with Hilton mystic
Pros: Mattress on the bed was comfortable.
Waitress at breakfast was very good
Cons: Too noisy between 6 AM and 8 AM and midnight and 2 AM. People yelling, walking near the room, slamming doors and otherwise causing a lack of sleep for us. Why didn't any of the staff hear all of the noise and I ask the other guests to be more courteous considering the time of day.
Our room was directly above the conference room. Lots of noise during all hours of the day emanated from that conference room. In addition we could hear people exercising in the fitness room.
10.0
Anonymous
Exceptional
04-30-2017
Exceptional
Pros: Loved the movie screen in the pool area!
Cons: Wish the beds had been a little bigger. Pretty tight for two adults, but very comfortable beds
8.8
Anonymous
Excellent
04-25-2017
Fabulous
Pros:
Cons: Room really far from elevator
6.7
Anonymous
Pleasant
04-24-2017
Bad customer service
Pros: The atmosphere
Cons: Customer service horrible
9.2
Anonymous
Wonderful
04-19-2017
Superb
Pros:
Cons: Our reservation was not received at our property from Booking.com. This made for a difficult ck in. But after phone calls made the front desk staff, everything worked out. We had a great stay!
7.1
Anonymous
Good
04-15-2017
Pretty nice hotel, pretty average...
Pros: The hotel is very pretty. Pool was nice, but very chemical smelling
Cons: Restaurant and service
8.3
Anonymous
Very Good
04-12-2017
Great location and staff
Pros: All Hilton employees were so nice and helpful. Good location to attractions and restaurants.
Food was just ok.
Cons: Food and no all day room service.
9.2
Anonymous
Wonderful
04-08-2017
Superb
Pros: Easy access from freeway, friendly staff, comfortable rooms and excellent breakfast.
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