This is the closest hotel to the Mystic Aquarium which is located directly across the street. The nautical-industrial styled hotel offers modern rooms with some luxury appointments and services. Bathrooms feature cream colored marble tiled showers, bright electric mirrors, and high end Peter Thomas Roth bath amenities. The sundry area offers a variety of essentials as well as a few Mystic area souvenirs. The shops at Old Mystic Village are located across the street.
Smoke free premises. 184 units. 4 stories, interior corridors.
valet laundry, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 195 guests
Showing reviews 1 - 5 of 50
7.1
Gary
Good
mature couple
09-24-2016
Pros: Good location if you want to go to the Old Mystic Village or the Aquarium. Food was very good. Friendly service.But under staffed!
Cons: Resturant not open for lunch midweek. While food was good there was not enough people to serve.Place filled with convention people all 3 days (Wed-Fri)They filled many areas. Seems like that is the main purpose of this Hotel. Cost high compared to other area hotel.
10.0
Jeannie
Exceptional
mature couple
09-19-2016
Pros: food and bed were wonderful!!
Cons: everything was great!
10.0
Evelyn
Exceptional
mature couple
09-16-2016
Pros: We enjoyed the atmosphere of the lounge area. The access to attractions and restaurants was very convenient, especially the fact that the hotel has a van to drop you off.
Cons:
10.0
Paul
Exceptional
family with young children
09-15-2016
Pros: Bed was very comfortanle
Cons:
6.7
Martin
Pleasant
young couple
09-15-2016
Pros: The pillows were great
Ordered 2 on eBay on the way out
Cons: My wife smokes and there was no ware to sit outside
10.0
Janeen
Exceptional
family with young children
09-09-2016
Pros: The overall experience was jus what I expected. The ambiance, The rooms, the beds were comfy ,the staff was excellent. The bar an food were the best an breakfast although I did prefer turkey sausage or beef. Everyone does not eat pork products . Also I was hoping the fire pit outside under the lights were on , it did not rain til the next day. I traveled far jus to see that. Also it was birthday an thanks for the complimentary breakfast. You guys made my staff the best bday ever. I will definitely come again
Cons: The outside fire pit was not lit an it was not raining. Also no turkey or beef breakfast sausage for breakfast.
10.0
Dawn
Exceptional
young couple
09-07-2016
Pros: Beautiful hotel ! Definitely would stay there again. Everything top notch. Staff friendly and accommodating. Clean, fabulous bed, lovely furnishings. Close to all. Aquarium accross the street. Look forward to a return stay !
Cons: Couldnt stay longer !
8.8
Gloribel
Excellent
young couple
09-06-2016
Pros: I liked how clean the hotel is, the fire place and the rooms!
Cons: Staff was ok not friendly
10.0
Marcia
Exceptional
review category group of friends
09-03-2016
Pros: Very clean, quiet, convenient location to everything, and best of all Starbucks across the street!
Cons:
9.2
Brenda
Wonderful
family with young children
09-02-2016
Pros: Very comfortable bed. Kids loved the pool
Cons: My 4 yr old son left his favorite blanket in the room. I called everyday, for 5 days, asking if they had it (housekeeping department), and noone had the common courtesy to even call me back. It was only when Icontacted Hilton corporate , did I even get a call back from the managerof the property. She was very nice, but the fact that my sons favoriteblanket is not long gone, and I still have never received a call fromthat housekeeping department, leaves me quite angry.
7.9
Bud
Good
family with young children
09-02-2016
Pros:
Cons: MENU IN RESTURANT VERY LIMITED
8.3
Valles
Very Good
young couple
09-01-2016
Pros: The location made it easy access to many events I planned to attend.
Cons: There was an employee that stands exactly at the front door and he doesn't greet the guests.
I watched this young man let guests walk pass him and not say hello or offer them a luggage cart. I couldn't figure out what was his purpose, very unfriendly.
7.5
Susan
Good
young couple
08-31-2016
Pros: Nice room
Cons: The a/c was very loud and because it kept going on and off constantly, we could not sleep.
7.9
Tevaran
Good
review category group of friends
08-30-2016
Pros: Very nice looking hotel
Cons: I thought the restaurant could have been cleaner. Especially during breakfast time
9.2
Heather
Wonderful
family with young children
08-29-2016
Pros: The room was very clean and the beds were very comfortable! The staff was friendly and the shuttle service was a definite plus!
Cons:
7.5
Melissa
Good
family with young children
08-25-2016
Pros: The comforters were really nice, and the room was very clean.
Cons: There are no vending machines, and I had to go all the way to the lobby in pajamas to get a bottle of $3.00 water. The pool is very small and the pool room itself was stiflingly hot. I could barely breathe. There were no towels and the floor was soaking wet and slippery. I paid for breakfast with my room. No one told me when or where it was or gave me a coupon. So when I found out where it was I looked stupid because I didn't know I needed a coupon. Also it is not clear how the seating works. There were no staff members there so I seated myself only to find out that someone was waiting for that table. It was all very awkward. Lastly, there appeared to be 3 people working the continental breakfast? One lady walking slowly around not doing much, one small lady running around like a chicken with here head cut off trying to do the work of 4 people (almost all of the food was empty) and a man in a tie also not doing much. I saw several people offered coffee, etc, yet no one ever came to our table. One last complaint.. I booked the hotel through trip advisor which very clearly shows an outdoor pool. Not a big deal, but that was part of the reason I chose to stay there. Overall I would never return:(
5.8
Anthony
Okay
mature couple
08-24-2016
Pros: The room was very clean & comfortable
Cons: No water or beverages in the fridge. For amount paid per night for the room, ($489) non alcoholic beverages & snacks should be available to purchase.
Elevator was too far away from room, very uncomfortable to walk that distance with belongings.
The brass luggage carts were not available upon arrival. Only (2) for a hotel this size?
Wait time was 20 min for a cart. The carts were filthy, very dirty and the brass bars were greasy. These should be polished weekly. The carpet on the carts were very dirty & ragged. We needed to put newspaper down to keep our new luggage clean.
Only (2) bath towels for two people is not adequate.
Passes for Mystic attractions should be available for discounts to all travelers. The policy is applicable to ONLY travelers staying more than (2) nights.
Pricing is over rated for the level of accommodations /services.
Room Service food trays were not collected after hours which resulted in hallways shrewn with litter.
6.3
Pamela
Pleasant
review category group of friends
08-24-2016
Pros: Staff friendly..food in hotel was good.. Centrally located!
Cons: Pool was dirty and much smaller than it appeared in photos. Could not get connecting rooms.. Not available.. Would not print receipt after checking out!!
7.5
Joseph
Good
young couple
08-23-2016
Pros: room was nicely furnished.
Cons: Bathroom needed to be updated.
8.3
Sharon8957
Very Good
family with older children
08-21-2016
Pros: Staff was helpful and kind, the aquarium was located across the street.
Rooms and public areas are nicely renovated -modern designed.
Cons: Breakfast was below average - not the best food quality and variety.
10.0
Willie
Exceptional
mature couple
08-21-2016
Pros: Restaurant price good, staff helpful, great location
Cons: Likes everything
6.7
Bella
Pleasant
solo traveller
08-20-2016
Pros: The room size, decor, comfort level. Plenty of free parking and Starbucks across the street.
Cons: Reception staff was uncaring, unhelpful and made me feel quite unwelcome to the point of ignoring me while talking among themselves. I was so fatigued and disappointed that I actually went looking for another hotel - that never happened to me before. Check in isn't until 4pm - and they mean it! Won't stay again, not worth it; plenty of other places there.
10.0
Norma
Exceptional
family with young children
08-19-2016
Pros:
Cons: it was difficult to get our room on the 4th floor it was quite a walk from the elevator with our bags etc.....we used the stairs sometimes....but a closer elevator would be more convenient
10.0
Albert
Exceptional
mature couple
08-17-2016
Pros: close to everything shopping casinos etc.
Cons:
5.8
Pascal
Okay
family with young children
08-16-2016
Pros: Breakfast
Cons: Looooong corridors
8.8
Doreen
Excellent
family with older children
08-16-2016
Pros:
Cons: No glasses left in room both nights. Expensive for inner room looking over indoor pool. Breakfast buffet was very limited for the price.
8.8
Jp
Excellent
family with young children
08-15-2016
Pros: Hotel restaurant was reasonably priced and waitresses were very friendly and accommodating - especially with my very young children. I liked that the beds could be moved to be pushed against the wall. Location was pretty good - walking distance to the seaport (although it's a walk), aquarium across the street, and a Starbucks next door (hotel coffee wasn't very good). Beds were comfortable, rooms were nice. Pool is a big plus with the kids.
Cons: Bathrooms are tiny and tub/shower wasn't great. There was pretty much no room for me to bath my children unless I was pressed against the toilet and behind the door. The tub wasn't cleaned very well either. The wifi in the hotel was pretty bad - even using the hotel wifi the connection was horrible, and my phone service was bad as well. It made doing work or using the internet in the room difficult.
10.0
Salvatore
Exceptional
family with older children
08-12-2016
Pros: We didn't realized that if you reserve a room through a third party, your request would not be taken care by the staff. Nonetheless, Kim (supervisor) was able to help us with our request. She also checked with us to make sure that we were enjoying our stay. We had a great time and we look forward to staying at the Hilton.
Cons:
7.9
Rhonda
Good
family with young children
08-09-2016
Pros: The front desk staff was wonderful, welcoming and happily helped with a few issues (I had forgotten my cell phone charger, for one!). The room service was efficient, friendly and helpful. The pool area is clean and the hotel location is great. Renovation makes a big difference!
Cons: The restaurant was poor. The breakfast buffet food was average. The waitstaff was terribly unattentive, inefficient, constantly forgot things in our order and took forever to get us the check (even though I asked multiple times as my 4 yr old was getting fidgety).
8.8
Gino
Excellent
young couple
08-04-2016
Pros: It was in a great location, the people at the front desk were super nice and accommodating!
Cons: Our room was close to a service door where staff would go in and out. The door was heavy and slammed loud. Personally that stuff doesn't matter to me, I sleep like a rock, But for some light sleepers it could keep them awake! Hotel was still great !
7.1
Tammi
Good
family with older children
08-02-2016
Pros: We have been to many hotels. This hotel was clean, nice and we had no trouble checking in.
Cons: The waitress/bartender was very curt when my family was going out on the patio with our desserts. She stated in an unprofessional manor you can't take that out there, but others were eating and drinking. I reported her behavior to the front desk and they were apologetic, which leads me to believe she's done this before. We were immediately told they would look into seeing what they could comp.for this. We went back to our room and checked out in the morning with no ajustment or apology.
10.0
Jose
Exceptional
family with older children
08-02-2016
Pros: Restaurant
Facility nice
Cons: Hotel need outdoor pool
9.2
Nancy
Wonderful
mature couple
08-02-2016
Pros: The bed and pillows were very comfortable. The check in and check out was very well done.
Cons: The housekeeping staff left a lot to be desired; knocked on our door despite the "do not disturb" sign, failed to replace used towels and did not fill the toilet paper. I had to ask for these, and got attitude from the lady. Also, the WIFI wasn't very good-it messed up our devices. And, last but not least, I was disappointed that they did not have NESN in the guest rooms, only in the lobby and bar.
8.8
Regina
Excellent
family with young children
08-02-2016
Pros: Great location! Nice pool and rooms!
Cons: Understaffed in the restaurant! Front desk did not give us the adjoining rooms that we requested...not very helpful or efficient.
10.0
Roberta
Exceptional
family with young children
08-01-2016
Pros: everything was very nice- loved the pool and the room was very spacious for the 4 of us
Cons: free coffee in the lobby
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
07-29-2016
Pros: Location; within walking distance to village, restaurants and aquarium. Very pretty design and good selection of toiletries.
Cons: Room could have been cleaner, some areas were dusty. The hallway to our room was really dark and hot in one area. The elevator was far from some of the rooms, not ideal for people who have trouble walking. Front desk staff was not that great.
9.6
Robert
Exceptional
mature couple
07-28-2016
Pros: Great lication, easy parking, big eoom
Cons:
3.3
Gregory
Poor
mature couple
07-27-2016
Pros: The best part was the bar staff. The lady working the bar was a doll. She explained everything and gave my fiance samples of beer to decide which one he would like. She was amazing
Cons: We waited 45 minutes for our room after arriving during our scheduled time. We asked if we could run out but she told us that it would not take long to get key. This was false. We had to return to desk several times without receiving our key. We had dinner reservations at a off site restaurant which we missed because we did not have enough time to get dressed. Requested room away from elevators and of course room was right next to it. Waited another hour for them to call back and explain that they could not help us. Fiance went to desk to buy pads for me or get direction to a store. At this point they offered to bring some to room. This never happened. After hour and a half, fiance went back down to go to store. They came 30 minutes after that. Also asked for late check out. Whenwe woke in the morning maid had a constant knock not tap on door at 1015am...normal check out is 11am....called down stairs and they apologized that they could not extend check out. I asked for a card to write a letter. Had to wait 15 minutes more due to 2 groups complaining about other hotel issues. The front desk staff...after we have already checked out now agree to a late check out. Ruined our plans. It was suppose to be special and romantic. Bathroom curtain and tub were dirty. I will be reaching out to upper management regarding these issues.
5.8
Agim
Okay
mature couple
07-26-2016
Pros:
Cons: I was very diissapointed that even though I had requested to check in between 2:00-3:00 we had to wait until 6:00pm to check in, in addition the room view of the roof made everything worst...
2.5
Mystic
Poor
solo traveller
07-26-2016
Pros: I had assumed the Hilton Mystic would be the best in the area (CONSIDERING THE PRICE TO STAY) I was WRONG!!!
Cons: Upon arrival after 1p I was told my room wouldn't be available until 4p. I asked for early check-in an advanced. So being that they didn't make note of this I had to wait until 4p to check-in. Arrive at 4p and still no room available...now it's 5p and they are scambling blaming the cleaning staff ( both are at fault). I remind them that I'd had prerequisited early check in and now this was my second time that day trying to check-in. They response no one made a note of this and that the cleaning staff is understaffed...not my responsibility?!!
At 5p a room becomes available-I check in to find that it's not fully clean!!! Waste basket not empty refrigerator has last guest items left in it and...bathroom was rushed cleaned. I honestly don't know if they just made the bed or actually changed the sheets?!! I will never stay at this place again and I deserve a refund!!! Disgusting is what it was!!
10.0
Lindsay
Exceptional
young couple
07-23-2016
Pros: We had an amazing time in mystic.
The hotel was beautiful and modern without being to cold.
It was very warm and inviting.
Great location!
We are definitely coming back!
Cons: Everything was wonderful!!
Would have liked an outdoor pool!
Indoor pool is to hot and not refreshing in the summer time
8.3
Terence
Very Good
mature couple
07-20-2016
Pros:
Cons: Trivago showed it as having complementry
breakfast. Not so!
4.6
Sarah
Disappointing
family with young children
07-19-2016
Pros: The decor in this hotel was nice.
Cons: Our room wasn't ready at check-in. Was told it would be a few minutes...it was over a hour later. 5:30pm is very late to check into a hotel especially when you have a family with young children. We were not compensated anything for our trouble either. We hoped to dine at the hotel restaurant that night and were told they ran out of food and weren't serving entrees.
7.5
Jeffrey
Good
mature couple
07-17-2016
Pros:
Cons: Bathroom smelled like urine!
10.0
Jaime
Exceptional
mature couple
07-17-2016
Pros: Comfy beds
Cons: You can hear a lot of noise in the hallway at night
10.0
Sally
Exceptional
family with older children
07-13-2016
Pros: Really nice facilities. Great location. Good restaurant.
Cons: Nothing.
10.0
Nancy
Exceptional
mature couple
07-13-2016
Pros: Great location to many activities. Staff very friendly and helpful. Shuttle to anywhere you may want to go!
Cons:
6.3
Ds
Pleasant
young couple
07-12-2016
Pros: Modern and pretty clean (floor in our room had hair on it when wearrived) otherwise clean
Cons: Staff was incredibly rude in the bar/restaurant. They were literallytelling people they couldn't help them, they were complaining theywere too busy to take people's orders, etc. We were trying to spendmoney but clearly they did not want our money. We asked if we couldchange the channel on the tv in the lounge and we were told very rudely"absolutely not" like we were children in school. The womanwho said that did change it for us but there was no reason for hercrappy response, same with the bar staff. Their rudeness was completelyuncalled for.
10.0
Jessica
Exceptional
young couple
07-12-2016
Pros: Incredible bed, breakfast and location
Cons: There was no hook to hang my hand towel by the sink
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
07-11-2016
Pros: The hotel was beautiful and overall we had a good experience.
Cons: There was a problem with the toilet in our bathroom and I had to complain 3 times before it was semi-fixed. They also never offered to switch our room. The problem was there from when we first checked in at 8:30am and was not semi-fixed until around 5pm.
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