All rooms feature pillowtop mattresses, large sectional sofas with ottomans, 42-inch plasma flat-panel HDTVs and plug-and-play panel systems for connecting electronics to the TV. A full Starbucks coffee menu also is offered 24 hours a day in the lobby. Complimentary passes are provided to the fitness facility at the YMCA located two miles away with access to an indoor pool and hot tub.
Smoke free premises. 79 units. 3 stories, interior corridors. Accessibility (Call).
Very impressed . The staff was helpful and courteous .
Pros: The outdoor swimming pool was a big hit for my 11 year old daughter .
Cons:
8.3
Marie-anne
Very Good
mature couple
09-22-2016
Pros: The hotel is close to downtown Mystic, a shopping center, and the hotel offers a shuttle service. The rooms are large, clean with reasonably comfortable beds. It was a perfect choice for an overnight stop on our trip down the coast. Would definitely recommend this hotel.
Cons:
9.2
Hope
Wonderful
young couple
09-22-2016
Pros: Lovely room - very large with comfy bed and linens.
I enjoyed the pool - last swim of the summer.
Cons: Breakfast was over at 9. I was on vacation and slept through it twice (it was included). 10 AM would be better.
8.3
Herbert
Very Good
family with young children
09-15-2016
Pros: The staff were very attentive and helpful.
Cons:
10.0
Ann
Exceptional
mature couple
09-15-2016
Pros: Layout of hotel excellent, courtesy bus a real bonus.
Cons: Nothing.
10.0
Nancy
Exceptional
family with young children
09-12-2016
Pros: Convenient location, we were traveling with young children, very kid friendly. Very clean...
Cons:
9.2
Netta
Wonderful
family with older children
09-09-2016
Pros: Staff made a lot of effort to accommodate everyone, help in anything needed and be flexible
Cons: Mystic is not that interesting
8.3
Pwaldner
Very Good
young couple
09-09-2016
Pros: The service was friendly and always smiling and showed concern for our comfort.
Cons: At check-in, I wanted to pay cash because I had a problem with the limit on my credit card, but the check-in people said it was impossible. Had I not insisted to talk to a manager, I would have had to leave and seek another hotel. Such an inflexible position is totally uncalled for when it was indeed possible to pay cash (as has been my experience in all hotels I've been to and I stay in hotels about 100 nights a year.)
9.6
Helmut
Exceptional
mature couple
09-06-2016
Pros: Free Breakfast
Cons: Insufficient water pressure, long waiting period for hot water.
10.0
Joseph
Exceptional
young couple
09-03-2016
Pros: Beautiful hotel. Lots of perks
Cons:
9.2
Linda
Wonderful
mature couple
08-31-2016
Pros: Both the bed and the size of the room was excellent!! Very quiet and comfortable room! Location is GREAT! We have stayed at many hotels in Mystic, CT. and this one is the best.
Cons: The pool area was too small and hot! Breakfast is definitely for families with young children! We did not eat breakfast there! Bathroom is too small.
9.2
Marcia
Wonderful
review category group of friends
08-30-2016
Pros: Loved the spacious room. The breakfast was a nice bonus. The location was perfect.
Cons: The price was a bit high.
10.0
Donald
Exceptional
mature couple
08-30-2016
Pros: Excellent stay. Staff was excellent. Nice free breakfast in morning. Will return for many more visits.
Cons:
6.3
John
Pleasant
mature couple
08-29-2016
Pros: Desk staff friendly and helpful
Cons: Needed minor repairs done in bathroom, notified staff and three days latter no repairs were made, we had a puddle of water every morning in the bathroom.
9.2
Maria
Wonderful
family with young children
08-28-2016
Pros: Clean room - helpful staff
Cons: Toliet / shower room was a little too small
5.8
Julita
Okay
family with young children
08-28-2016
Pros: Location was good
Cons: Missing tissues and no refill on the toilet paper.
6.7
John
Pleasant
mature couple
08-28-2016
Pros: Convince of the location. The rooms were large and clean.
Cons: Lobby area. We wandered around looking for the check in and ended up in the breakfast area until the staff stopped chatting and directed us to the check in area. The breakfast area was very inconvenient. We are short and the dishes were placed above our heads and I could barely reach them and some child ahead was trying to climb on the counter to reach them which I found unsanitary. The hot food was cold. We ended up eating at the diner across the street both mornings instead. Lastly the bathroom was a mightmare. To close the door you had to stand over the side of the toilet to get the door by you. My wife tripped over the raised threshold and hit her elbow on the grab bar in the narrow shower.
10.0
Michelle
Exceptional
solo traveller
08-26-2016
Pros: Great free breakfast, great internet, huge room.
Cons:
9.6
Brenda
Exceptional
family with older children
08-25-2016
Pros: pool, breakfast, room
Cons: brighter light in bathroom
9.6
Catherine
Exceptional
mature couple
08-21-2016
Pros: Liked the shuttle system in place. The variety in the breakfast. How pleasant the staff was.
Cons: The pool area needs more attention. Twice during our stay, there were no towels available and someone had to go to the desk to let them know to refill and pick up the used ones.
9.6
Claudia
Exceptional
family with older children
08-15-2016
Pros: Great place!
Cons:
8.3
Felicia
Very Good
family with older children
08-12-2016
Pros: We didn't eat the free breakfast because we were so taken by the food at the Mystic Diner. And the best part of that is the diner as well as Mystic Village is literally in walking distance! And then what's even better than that, if you don't feel like walking less than 1/4 mile, the Hyatt has a shuttle that will take you there and will also take you downtown which isn't in walking distance. I would definitely stay here again. Also, the rooms are comfy, cozy, and large and very tastefully decorated. Each room affords you the privacy of inviting guests to your room while keeping your sleeping area separate. For anyone looking for a relaxing, extended weekend stay, the Mystic Hyatt won't leave you disappointed. This is coming from a very particular, selective person.
Cons: The only downside, being an avid hotel stayer, aside from the hotel room, I like to lounge in the hotel lobby. They Mystic Hyatt doesn't have a large, inviting hotel lobby that you could really lounge in. And the reception desk is attached to the food/refreshment counter so you could easily mistakenly walk past the desk where you have to check in. But it's definitely not a deal breaker.
6.7
Hagit
Pleasant
family with older children
08-11-2016
Pros: Stuff was helpful.
Cons: Breakfast was disgusting. The fruit smelled so bad we were surprised no one noticed it.
8.8
Marie
Excellent
mature couple
08-07-2016
Pros: The staff was extremely pleasant and helpful. We especially loved the shuttle service, our driver suggested a great restaurant and even called ahead to check on availability for us!
Cons: Pillows were too soft. Some of the furniture in the breakfast area was stained but that was understandable since most visitors were families with young children.
6.7
Colleen
Pleasant
review category group of friends
08-07-2016
Pros:
Cons: Our room was extremely noisy. Early in the morning I realized it was because our door was opposite the kitchen door and it was staff coming and going talking and the door slamming. When I went to the front desk and asked if they could pipe it down a bit as my sister was trying to sleep the manager answers 'oh we usually try to avoid giving guests that room but we have a full house and need to make the profit'. I couldn't believe there was no apology, no attempt to change and hotel margin was blatantly more of a focus than the customer request. At the very least, offer a discount and an apology.'
8.8
James
Excellent
family with older children
08-05-2016
Pros: Large clean rooms,comfortable beds,nice carpet and lighting. Breakfast and staff some of the nicest in the industry.
Cons: Shower is all ceramic tile starting to get dated.
10.0
Andrea
Exceptional
Traveling as Couple
08-04-2016
Pros: Staff was super friendly and helpful. Rooms were clean. Overall quiet
Cons:
7.5
Clifford
Good
family with young children
08-03-2016
Pros:
Cons: Smaller than advertised (pool). Otherwise it seemed very clean and efficient. Breakfast was nicer than expected and the rooms were clean and spacious enough for my wife, myself and 2 10 year old daughters. We would most likley stay again if in the area.
9.2
Ingrid
Wonderful
family with young children
08-01-2016
Pros:
Cons: No bathtub for my toddler
9.2
Scandinavian
Wonderful
family with older children
08-01-2016
Pros: Breakfast and room were excellent!
Cons: Staff in the reception could have been frendlier ... a smile every now and then would have done it.
10.0
Sue
Exceptional
family with older children
07-30-2016
Pros: The service was impeccable, the food was amazing and the area was beautiful.
Cons:
6.3
Camipoo
Pleasant
family with young children
07-28-2016
Pros: The front desk staff were very friendly and helpful.
Cons: The hotel room really needs a deep clean. The shower had mold growing on the tiles. The shower head was slimy to the touch. The toilet seat was completely unhinged from the toilet. Our bedsheets looked said they were left over from the last people who stayed there( we did call and someone came up to change them). And the carpet was not vacuumed. We really expected it to be cleaner.
10.0
Peter
Exceptional
family with older children
07-28-2016
Pros: Breakfast was very good. Employees weer nice and helpful. Pool open from 6 am to 10 pm. Coffee 24h available.fitness accomodation nice and clean.
Cons:
8.3
Maryann
Very Good
family with young children
07-26-2016
Pros: Loved the convenient location and overall cleanliness, although we had to have the shower curtain liner replaced as it was very dirty. Staff was very accommodating and friendly. The shuttle van is a nice feature! Unfortunately, our room was right next to the elevator which we could hear in our room all night. On Saturday or I should say early Sunday (1:30am) we were kept awake by a group of people continuing their party outside our window, we waited for a bit to see if it would stop but finally had to call the management and eventually it got quiet at about 2am. I should have spoken with someone before leaving yesterday as I do feel for what we paid each night we were not rested by any means!
Cons: Noise
10.0
Joan
Exceptional
mature couple
07-25-2016
Pros: Loved the double room with separate living and sleeping areas. Staff was extremely helpful and friendly. Breakfast was wonderful too.
Cons: This has nothing to do with hotel or staff but there were way too many couples with young kids for my taste. They took over the whole pool area. I really didn't get to enjoy a relaxing swim at all.
10.0
Joanna
Exceptional
family with older children
07-25-2016
Pros: We arrived from a two night stay in a horrible hotel in Cape Cod. Because this hotel was cheaper I did not have high hopes, It was fantastic and I would go back with my family again.Thank you
Cons: I really found no fault!!
5.8
Bland
Okay
family with young children
07-24-2016
Pros: Liked the pool. Liked the location.
Cons: Carpet not so clean or old in the room. Couch also not clean or outdated.
No bathtub in the room. When asked for a room away from elevators were told that only room available was across the elevator.
9.6
Len
Exceptional
mature couple
07-24-2016
Pros: everything
Cons: no problems
9.6
Peter
Exceptional
young couple
07-21-2016
Pros: Place was extremely clean, staff amazingly friendly, and breakfast was a surprising plus
Cons:
10.0
Patreena
Exceptional
mature couple
07-20-2016
Pros: Large, luxurious room. Booked last minute and it was an excellent price.
Cons:
9.2
Jack
Wonderful
mature couple
07-19-2016
Pros: The hotel overall was good - great location
Clean, good food, great friendly staff
Cons: Personal preference - WIFI Horrible, if you have kids or require a suitable WIFI, you will not get it here - TV, 4 digital news channels, rest are analog and are unwatchable on the led tv. I paid a premium for a king room - I have expectations things will work as expected and I will not be aggravated- Starbucks around the corner has great WIFI.
9.2
Theresa
Wonderful
mature couple
07-19-2016
Pros: Location was great close to Mystic seaport and short drive into Mystic town. Short drive to Stonington Winery . We also visited Misquamicut State beach, RI and ate in Two little Fishes. Food at Latitude 41 just up the road had delicious lobster roll and crab cakes.
Cons: The room was spacious nice sectional and ottoman as well as king bed The mattress was comfortable but the pillows like rocks. Bring your own!
7.9
Jen
Good
family with older children
07-17-2016
Pros: Location to Mystic Aquarium, Village and Seaport
Cons: Breakfast eggs were inedible, fruit salad was slimy
8.8
Green
Excellent
mature couple
07-16-2016
Pros: The hotel is conveniently located and easy to find (though a bit of tree pruning and trimming may be necessary to see the sign more clearly). The confirmation, directions, and information provided online was excellent.
Cons: Although sweet and happy to help, the young registration assistant provided us with inaccurate information and was not sure about the surrounding area. Her confidence was limited and it manifested itself in responding prematurely and incorrectly. Fortunately, a co-worker immediately and tastefully provided the correct times, et al.
The entrance of the building is odd. The registration and the breakfast area are combined.
10.0
Francis
Exceptional
mature couple
07-14-2016
Pros: Everything! Not a bad word to say about it. Great place. Great stay. Once we saw the room we wanted to stay more than 2 days but we had prior commitments.
Cons: Nothing!
8.8
Gary
Excellent
family with older children
07-13-2016
Pros: breakfast
Cons: Room had an unpleasant smell around sofa area
10.0
Ngoc
Exceptional
family with young children
07-12-2016
Pros: Staff were great. Room very comfortable and spacious.
Cons:
8.3
Jo
Very Good
mature couple
07-10-2016
Pros: Breakfast has nice options and staff was very pleasant and replenished adequately.
Cons: Towels were not replenished in equal amounts to those used.
7.5
Marjorie
Good
mature couple
07-10-2016
Pros: The staff was lovely. Breakfast buffet was good. Availability of food at other times was good and delivered to room.
Cons: I felt the room was somewhat dark and cramped. The actual bathroom containing toilet and shower had no shelf where you could bring in toiletries.
8.8
Dennis
Excellent
mature couple
07-10-2016
Pros: Staff was friendly and knowledgeable about local area and places to go, eat, sightsee etc Michael was excellent
Cons: Shower/toilet area was too small. Hard to close door without backing into corner
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