Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Nestled opposite the McPherson Square Metro Station and three blocks from the White House, Hilton Garden Inn offers a convenient location for guests in the heart of downtown. Rooms are well-designed for both business and leisure travelers and offer a large desk with an ergonomic desk chair and a comfortable easy chair. Pool hours are 6 am-10 pm daily.
Smoke free premises. 300 units. 15 stories, interior corridors. Accessibility (Call).
Pros: This hotel is close to a lot of the attractions and our daughter enjoyed relaxing in the pool after long days of sightseeing.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Great hotel, great location
Pros: Location and staff
Cons: No
5.0
Anonymous
Fair
08-11-2017
Pros: It was very close to the metro station
Cons: The bed was very uncomfortable. Old mattress, sagging in the middle. The restaurant was mediocre but still very expensive.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was very helpful and always seemed nice and sincere. Also always had hot coffee and fresh water with fruit slices!
Cons: For the price of the room I would like to have a free continental breakfast i.e. bagels and fruit. Their breakfast was good but 14 dollars was a bit steep if you were only wanting something lite to eat.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very helpful and polite.
Cons: The pool didn't seem as clean as it should've been and there were no pool towels available at the time of our visit b
9.0
Anonymous
Wonderful
08-11-2017
Pros: Good location near white house and museums.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The personable and helpful staff.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was in a great location for walking to the typical D.C. sights (white house, monuments, Smithsonian museums, etc.) It's also near some shopping, although we did not have time to do any. (Marshall s, TJ Maxx, H&M, and more were all nearby.)
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The proximity to the trains and the comfort of the beds were above average.
Cons: The valet service. We had a late dinner one night and came back around 10:30. We waited 20 min. + for the valet and he never showed up. Left the keys w/ the front desk. Also, the breakfast was a scam. It was worded like it was included. $20+ per person!
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was clean, the staff was friendly n the cookies n coffee was a plus.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location and staffs
Cons: Nope
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location, all the amenities of a good hotel, but intimate feeling and with 'US East Coast' style. Staff, who were unfailingly cheerful, friendly, welcoming and helpful. Great people!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: located in the middle of DC near everything
Cons: no
9.0
Anonymous
Wonderful
08-11-2017
Pros: Spaciousness. Microwave and fridge. Location. Restaurant was very good. Staff was very friendly.
Cons: Might be time to upgrade furniture. Chair showed some wear.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location.
Cons: It was cold, old and the food and wine were overpriced and overrated.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel centrally located in DC, in the middle of everything. Staff were always very friendly. The room and hotel were crisp and clean. Nice having coffee and tea always available in the in lobby and the cookies in the evening. GREAT PLACE.
Cons: Pool was a little cold for us southerners!! Hot tub would of been nice for the parents while watching the kids in the cold pool!!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly service and the hotel is located very close to the white house.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything! We felt welcomed by staff and their hospitality. They were all so nice and professional. We are lokking forward to comong back to the same Hotel in the future.
Cons: No.
7.1
Anonymous
Good
03-29-2016
Comfortable stay
Pros: I was in hotel for only 1 night & didn't use much of the facilities. Staff seems friendly & helpful. Hotel room clean. Comfortable but not very big. Bed was comfortable & clean. Our window looked at the back alley. So no view truly but quiet. Hotel in good distance to all.
Cons: Wish parking was part of room charge . $41 + tax for overnight stay seems very steep. Unfortunately I think that's a norm in DC.
9.6
Anonymous
Exceptional
03-29-2016
Exceptional
Pros: Very clean and very friendly staff everywhere
Cons: Large Rate difference between the weekend and the week days
8.3
Anonymous
Very Good
03-28-2016
Great staff and location.
Pros: Great location, walking distance to all you might need during your stay like food, drinks, restaurants, coffee etc. Close to all sightseeing spots also very well located if your using public transportation.
Cons: Pool as a bit small but at least there is one.
5.4
Anonymous
Fair
03-28-2016
Passable
Pros: staff
Cons: Voice
8.3
Anonymous
Very Good
03-28-2016
great stay!!! We enjoyed staying...
Pros: Location and lobby is super cute
Cons: our king size bed was so bad:(
5.8
Anonymous
Okay
03-27-2016
NOISE!!! NOISE!!! NOISE!!! NOISE!!! NOISE!!!...
Pros: staff was over the top good
Cons: NOISE!!!!!!!!!!!!!!! construction, emergency vehicles, garbage trucks. you name it, it was there making noise. not a good place to sleep.
9.6
Anonymous
Exceptional
03-24-2016
Great value for your money
Pros: The staff and location are GREAT
Cons: The hotel is a bit run down
7.9
Anonymous
Good
03-20-2016
Good
Pros: Space is good.
Cons:
7.9
Anonymous
Good
03-20-2016
Good
Pros:
Cons: Bed was uncomfortable.
Noisy room since facing 14th street.
Outrageous valet fee.
9.2
Anonymous
Wonderful
03-05-2016
Cozy in the capital
Pros: It was convenient & the bed was comfy. Also room very clean & staff helpful
Cons: The cost of breakfast
10.0
Anonymous
Exceptional
02-28-2016
Perfect location. Good value. Terrific...
Pros: Really positive and polished staff
Cons:
5.4
Anonymous
Fair
02-28-2016
will not return.
Pros: Staff were friendly.
Cons: Bed was extremely uncomfortable, curtains could not be drawn or closed, so when the sun came out, we could not sleep more. And the road noise was horrible, not to mention the room temperature was cold, heating was not working. Valet parking is overpriced.
9.6
Anonymous
Exceptional
02-21-2016
Great spot and lovely staff
Pros: The staff were extremely nice and helpful. The location was very convenient both to attractions and transportation.
Cons:
10.0
Anonymous
Exceptional
02-19-2016
Exceptional
Pros: Staff in particular were especially friendly and helpful.
Cons:
9.2
Anonymous
Wonderful
02-18-2016
Staff is top-notch
Pros: I can't rate the staff high enough. The folks at the front desk and especially the housekeeping staff showed a level of attention to detail much more in keeping with a much, much more expensive hotel. Absolutely the best!!
Cons: The mattress is getting a little old in that I kept sinking into the middle, but even that isn't bad yet.
9.2
Anonymous
Wonderful
02-17-2016
Superb
Pros: Restaurant was nice for business or family purposes. Good location. Nice staff. Indoor pool for bad weather/winter.
Cons: View of offices attached to our building out the window, but a good view wasn't a priority.
8.3
Anonymous
Very Good
02-05-2016
Would stay again but expected...
Pros: No hassle check in ..... Clean room
Nice front desk and door man
Cons: Could find a bar tender or person working in restuarant for 10 minutes! No one at all but bar was full of people. Also i asked for a room highest floor availible with a view and you gave me room on low floor with a view of a dumpster
10.0
Anonymous
Exceptional
02-02-2016
Exceptional
Pros: Everything was great. Close to restaurants and stores. I'd stay again in a heartbeat.
Cons:
8.3
Anonymous
Very Good
01-31-2016
Convenient location
Pros: Convenient location. Good room size. Clean. Friendly and helpful staff. Ground floor lounge with coffee, cookies, water.
Cons: Trash trucks moving metal containers at 6 am under our windows
7.5
Anonymous
Good
01-27-2016
it was fine.
Pros: I liked how you have too swipe a card for the elevator.
Cons: what I didn't like is that the pool was way too small
10.0
Anonymous
Exceptional
01-26-2016
Midwesterners caught in DC snow....
Pros: We were snowed in with 2 extra days unexpected. The staff was above and beyond excellent to make stay nice. Restaurant was reasonable price excellent service and food.
Cons: No bad experience
9.2
Anonymous
Wonderful
01-26-2016
Superb
Pros: Nice and friendly staff, comfortable bed, great location downtown
Cons: No international power outlets at desk, air con is floor mounted near bed
10.0
Anonymous
Exceptional
01-25-2016
Exceptional
Pros: friendly staff , great location.very clean
Cons:
7.9
Anonymous
Good
01-17-2016
Great location
Pros: Good location. Just across subway. Walking distance to white house.
Cons:
9.2
Anonymous
Wonderful
01-12-2016
Washington was great will go...
Pros: Great area 4 our needs . comfy hotel valet was great . Subway right near taxi also if needed .
Cons:
10.0
Anonymous
Exceptional
01-11-2016
Wonderful Stay!
Pros: We loved that the Metro was directly across the street from the hotel. We also loved the free hot tea/coffee in the mornings and cookies in the evening. The rooms were immaculate! We have never seen rooms as clean as this.
Cons: We chose to stay on the "quiet" side of the hotel and we were awoken each morning around 5AM to the sound of dumpsters being emptied.
6.7
Anonymous
Pleasant
01-05-2016
Pleasant
Pros: It was really good location and close to the white house.
Cons: They are not friendly staffs especially at the night shift worker besides, I have to buy bottle of water and tooth brush.
8.8
Anonymous
Excellent
01-03-2016
A Happy Hilton
Pros: Staff was friendly; the location for us was ideal - we flew into and out of Reagan, and accessed everywhere we went via metro, right across the street from our hotel. Can also get there walking from Mall. Hotel was accommodating of our need to stow bags, and had our room ready at an early time. Cookies in the lobby were delicious.
Cons: Breakfast was extra and seemed high priced - but there were other places a short walk away. A few patrons were somewhat noisy.
9.2
Anonymous
Wonderful
12-31-2015
Superb
Pros: I love the Hotel,I love the location,I love the people work at the hotel they are very nice,I go back again.
Cons: I like very much the hotel the only problem was the mattress,was sinking.
7.5
Anonymous
Good
12-31-2015
Overall pleasant - could have...
Pros: Good location
Cons: There's a limit to the number of WIFI devices that may be connected. We're a family of 4 and the limit was 3 - so rather inconvenient.
Also, a (junior) staff wasn't helpful at all - didn't seem to understand the basics of what hospitality business are about - fortunately a more senior and experienced staff mitigated the unpleasantness.
9.2
Anonymous
Wonderful
12-30-2015
Great location
Pros: Great location.
Cons: The heat/ac control was very difficult to control. No apparent "fan only" option. Hard to set a temp without heat or cool setting.
10.0
Anonymous
Exceptional
12-22-2015
AWESOME hotel!!!
Pros: Friendly staff, extremely helpful and informative!! Beautiful hotel, wonderful room, great restaurant, and amazing parking!!
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