Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The property's guest rooms feature expanded amenities, including spacious desks with ergonomic chairs, video phones and teletypewriters (TTY). The bistro serves breakfast and lunch. Light fare options for dinner are available in the lounge on the mezzanine. Make sure you take time to enjoy the black-and-white photographs of the university adorning the corridor walls.
Smoke free premises. 122 units. 5 stories, interior corridors. Accessibility (Call).
0.6 mi se from US 50 (New York Ave). Located on the grounds of the historic Gallaudet University. 800 Florida Ave NE 20002. Station: H St NE & 8th St NE.
valet laundry, area transportation-Union Station & NoMa Metro Station.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 426 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
Solo
09-25-2016
I would definitely be staying here again. The staff was great. In clouding the security guard who helped show is to our hotel. The
Pros: It was a learning experience . It was a pleasure to picked up and dropped off to Union Station. The maid service was fantastic.
Cons: No entertainment ....
9.0
Verified AAA Guest
Wonderful
Family w/Teens
08-19-2016
Pros:
Cons: Had to pay $22 for parking.
6.3
Narelle
Pleasant
family with young children
06-25-2017
Pros: A nice setting within the university grounds.
Excellent staff at desk - friendly and very helpful.
Very close to Union Market.
Free Shuttle Bus to Union station was very good.
Comfortable beds.
Cons: Noise travels through hotel - very loud.
Room needed maintenance - cracks in sink, paint peeling, blinds did not function well.
No pool or laundry.
Quite a long way from town.
7.9
Jargalsaikhan
Good
family with young children
06-24-2017
Pros: Quiet area, convenient shuttle bus service to Union station.
Cons: Noisy air-conditioner, Slow check-in, must wait 3 p.m. for check-in.
7.0
Donna
Good
Group Traveler
06-23-2017
Pros: rooms were comfortable; front desk staff snooty except for hotel employee - she is sweet, helpful & an asset to the hotel - I would go again just because of her. She was, however, just as confused about the shuttle schedule to Union Station as I was.
Cons: The confusion of the shuttle schedule!!!! The Union Station shuttle was one of the amenities advertised. The male front desk staff did not help us with shuttle arrangements.Not good. Ended up spending more overall for trip
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-23-2017
Pros: Great location - next to Union Market. Free campus shuttle to NOMA, Union Station, Smithsonian and Red line bus stop at entrance. Secure location with covered parking (not included in room rate) Full handicap access. Amazing staff
Cons: Campus renovations underway, so some construction areas. Would like microwave or fridge
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: I had a great experience. Quiet hotel, great staff and excellent shuttle drivers and service. Much better than I anticipated after reading the reviews.
Cons:
6.0
Joseph
Pleasant
Solo Traveler
06-23-2017
Pros: It was a very clean and quiet atmosphere for being on a college campus. The staff was also friendly.
Cons: It is rather difficult to find if you are not familiar with the area or campus. The sign/building name was at ground level and some overgrown flowers half covered it.
9.0
Kent
Wonderful
Business Traveler
06-23-2017
Pros: Every experience was a good one. Seemed very calm and easy to get information and settle in. We liked the breakfast very much. Room was modern and clean.
Cons:
7.0
Jennifer
Good
Business Traveler
06-23-2017
Pros: once on the campus - it's a decent enough hotel
Cons: Location is a bit far from restaurants and any attractions in DC. it wasn't entirely comfortable walking on the streets. Also - I was next to the garbage bins and was woken up every morning at 4am - ugh
4.6
Anonymous
Disappointing
family with young children
06-20-2017
Pros: Staff was great. Shuttle service was reliable
Cons: No refrigerator, microwave, garage didn't connect to builfing. Breakfast was over-priced
8.3
Cynthia
Very Good
review category group of friends
06-18-2017
Pros: The welcoming staff and nothing was too much trouble. Also the church service the following morning - very inviting and welcoming
Cons: We were allocated a room near to the air conditioning machine. The staff really helped to resolve this problem and allocated a quieter room - excellent customer service
5.8
Frank
Okay
family with young children
06-16-2017
Pros: No pool shuttle bus hot no air conditioner
Cons:
8.8
Sudhir
Excellent
solo traveller
06-16-2017
Pros: Very quiet location. Close to all major DC attractions. Courteous staff. Situated on a beautiful university campus for the deaf and dumb. The room was very clean. The bed was very comfortable. Excellent high speed free WiFi.Exexcellent quality of breakfast buffet at the on-site bistro. Two restaurants on-site, one behind the hotel.
Cons: The checkin process took longer than expected. The breakfast buffet at the bistro is expensive, will run you USD15 + tips. It opens at 7am. I prefer 6:30am. The roads on the campus were a bit confusing, taking cab drivers a bit longer to reach the hotel. The check out process was disappointing. Their computers went down and they could not even check me out or provide me a hotel bill. I found out later on at the airport that they had not even billed my card for the stay. But thanks to the excellent service of the front desk they resolved the issue and emailed my hotel bill.
7.5
Liz
Good
young couple
06-12-2017
Pros: comfortable , quiet location, shuttle to station great during the week
Cons: a guest laundry would be helpful, shuttle unreliable during weekend
10.0
Mariluz
Exceptional
review category group of friends
06-11-2017
Pros: The room overall was clean and pleasant. We asked for extra towels and pillows and the staff brought them up to us.
Cons: Location is convenient. Getting to DuPont Circle was quick and easy.
4.6
Jose
Disappointing
family with young children
06-11-2017
Pros:
Cons: The furniture seemed to be worn out. I am a recent Gallaudet graduates. I don't think the cost of the night suitable even the bathroom isn't clean with couple of stains on the sink. The room need an extremely makeover when its come to 198 a night.
5.0
Vikram
Fair
family with young children
05-31-2017
Pros: Quite place
Cons: No near by good restaurants
10.0
Jon
Exceptional
review category group of friends
05-30-2017
Pros: The concierge staff was amazing. Friendly and very helpful
Cons:
5.8
Jon
Okay
review category group of friends
05-30-2017
Pros: The hotel rooms were clean. The staff was friendly.
Cons: The location wasn't the greatest, the staff was not well trained and did not have much information about anything. Most of the info that we had received was incorrect. We had a room that slept 4 with 3sets of towels the first night and 1 set the second night.
3.8
Tameisha
Poor
family with young children
05-29-2017
Pros: Horrible amenities &location. Room had no coffee pot, barely any towels. Service sucked
Cons:
5.8
Cindy
Okay
young couple
05-28-2017
Pros: Comfortable bed. Grounds clean
Cons: Staff not very helpful. Asked to replace broken dryer. Not done. Sheets were coming off bed ( flat bottom). I stripped bed and put sheets on the floor. When i came back to room at night they had remade w same dirty sheet ( day 3 of stay).
Tried to use shuttle to take us to a destination not on the usual bus route of hotel ( which they told us they would do) but desk staff seemed confused on how to contact bus staff and make it happen.
Should provide complimentary coffee in lobby!!
5.0
Anonymous
Fair
family with young children
05-27-2017
Pros: Shuttle bus. Quiet
Cons: Price. Amenities in room. Restaurant
9.6
Carlo
Exceptional
solo traveller
05-26-2017
Pros: Breakfast
Cons: Just 2 TV channels were available
4.2
Noel
Disappointing
review category group of friends
05-25-2017
Pros: The kind maid, the breakfast staff, the complimentary water.
Cons: The elevator was out. There was no hot water on our first day, and the water pressure was far too low. It took us asking three separate times for the front desk to finally get us some towels. The concierge was rude and misinformed us about the campus pool and the shuttle service. We had to walk 1.1 miles back from the train station because the shuttle schedule given to us was incorrect, and when we told him this he said it was not his fault because the service is provided by the school, not the hotel. It was a frustrating experience.
9.2
Juelun
Wonderful
family with young children
05-24-2017
Pros: There's shuttle bus to and from Union Station every 10 minutes. The hotel is located in a university, which makes the surrounding environment very nice and quiet.
Cons: We encountered fire alarms in the morning and it took some times for related staff to fix it.
5.0
Judith
Fair
solo traveller
05-21-2017
Pros:
Cons: The hotel did not have my reservation when I arrived and could not find the reservation under Bookings or through a search. This necessitated in my negotiating a fair rate for the stay and a long delay in my check out resulting in my missing my return flight.
9.6
Betty
Exceptional
review category group of friends
05-19-2017
Pros: Everything was great
Cons: Cafe expensive
Coffee and small corn muffin is $10
8.8
Anonymous
Excellent
review category group of friends
05-19-2017
Pros: Room was very big as had kitchen too.
Cons: Pity safety deposit boxes weren't in room but we did use one at the reception desk.
Apart from that staff were very friendly and we were able to use the college's shuttle bus to take us downtown as hotel was a little out of the way - although in beautiful surroundings.
7.9
George
Good
family with young children
05-18-2017
Pros: The hotel decor is very nice
Cons: my room did not have a fridge
9.6
Robert
Exceptional
young couple
05-18-2017
Pros: the free bus to union station it was alllways on time
Cons: every thing was fine
5.4
Anonymous
Fair
family with young children
05-15-2017
Pros:
Cons: The parking was too expensive. $30 a night!!! Ridiculous
8.8
Asl
Excellent
family with young children
05-14-2017
Pros: Gallaudet university is my favorite Deaf University to visit. Very safe inside the University gate to stay. Attractions have many to see.
Cons: It is expensive to stay. They are not flexible to cancel your stay because it is not refundable once you reserve it and kind to late to get out of it.
4.6
Anonymous
Disappointing
young couple
05-07-2017
Pros: Ok hotel but overpriced for what it is.
Cons: Service is not great: couldn't get extra blankets. Also not very clean downstairs toilets and windows in the room. Sheets bit messy. Airco cannot be switched off so if you're sensitive to noise wouldn't recommend this hotel.
8.3
Tammy
Very Good
review category group of friends
05-05-2017
Pros: Staff can sign language ease for communicate as we all deaf.
Cons: Awful booking system as didn't have 3 rooms as I book for 3 rooms. Only got one room so stressful experience but the reception staff tried their best to find two more rooms.
5.8
Michaeleen
Okay
family with young children
05-02-2017
Pros: Front desk staff were very nice.
Cons: Had an iron and no board. The water pressure in the shower was awful. Even though the reservation was for 4 people in our room, we only had 2 towels. We had to call for more. The trash truck dumping the dumpster woke us at 5:15 am
6.3
Irina
Pleasant
family with young children
05-01-2017
Pros: Nice location university campus. Not far from Downtown.
Cons: The was no refrigerator , no microwave in the room but the most upsetting that you can not control or adjust Central AC in the room, the air was blowing loudly all the time from the Central AC Vent and I was sleeping with ear plugs. Parking cost $30 for 1 night was not disclosed on the moment of booking. If I would knew that I would book another better place for the money it end up.
9.2
Dun2016
Wonderful
family with young children
05-01-2017
Pros: Situated in the middle of a university which is a National Historic Landmark, the hotel is very quiet. There is also a shuttle bus travelling between the hotel and Union Station, so it's very convenient. (The last bus leaves the Union Station for the hotel at 9:45 pm on weekdays.)
Cons: On weekends, the first shuttle bus leaves at 10:05, so we had to take a taxi.
5.8
Evelyn
Okay
family with young children
04-30-2017
Pros: Breakfast is only two hours. My children missed breakfast everyday. My Mastercard was lost by the staff. I had to close.
Cons: I think they should extend the breakfast time.
6.3
Grmn
Pleasant
young couple
04-29-2017
Pros: It should be made more clear during reservations that it costs $30 per day to park, and that parking is a few minute walk to the front (only entrance) to the hotel.
Cons: When turning on the water in the bathroom, it blasts out and water ends up on the floor. I know of this and walking into the bathroom, I slipped and nearly fell, as did my husband when he got out of the shower.
6.3
Thomas
Pleasant
solo traveller
04-27-2017
Pros:
Cons: The location is a little too remote for the price. 13 minute brisk walk to Red Line in so so neighborhood.
7.1
Francis
Good
family with young children
04-26-2017
Pros: Same breakfast continental
Cons: Try different food
9.6
Topquark
Exceptional
family with young children
04-26-2017
Pros: Receptionists are very accommodating. Shuttle is available to Union Station roundtrip.
Cons: There are no nearby restaurants.
8.5
Mary
Excellent
solo traveller
04-24-2017
Pros: It's on Galludet College campus which is beautiful. The rooms are clean and comfortable.
Cons: Directly outside campus is not a great neighborhood to walk at night.
9.6
Jennifer
Exceptional
family with young children
04-23-2017
Pros: Was quiet which was nice from all the noise of the city
Cons: Food could have been better small menu and was out of items
8.3
Yako
Very Good
solo traveller
04-23-2017
Pros: Very big rooms, nicely equipped fitness center (for a hotel), pleasant and helpful staff. The hotel is on campus which is excellent for walks.
Cons: Location - a little bit far from Union Station on foot (though they have a regular free shuttle service) and from the nearest metro (15 min).
9.6
Eric
Exceptional
solo traveller
04-22-2017
Pros: The Free shuttle to the train (Union) Station; The staff was very helpful; Interacting with deaf and hearing-impaired; Assisting others (hotel guests, students, etc)
Cons: The shower water pressure was lacking;
10.0
Deborah
Exceptional
family with young children
04-20-2017
Pros: Beautiful campus and was very relaxing, Love the shuttle service to Union Station
Cons: I found the cafe a little expensive but the food was good
10.0
Paul
Exceptional
review category group of friends
04-17-2017
Pros: The staff are friendly and use sign language to communicate. We appreciate it.
Cons:
3.8
Yara
Poor
family with young children
04-15-2017
Pros:
Cons: The facility was not aware of my reservation. Also, they wanted to charge me $20 for a pull out bed for my 11 year old son. After speaking with the manager, we were given a double room.
The toiled clogged the first night...we were given a plunger instead of having a staff member take care of the issue.
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