Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The property's guest rooms feature expanded amenities, including spacious desks with ergonomic chairs, video phones and teletypewriters (TTY). The bistro serves breakfast and lunch. Light fare options for dinner are available in the lounge on the mezzanine. Make sure you take time to enjoy the black-and-white photographs of the university adorning the corridor walls.
Smoke free premises. 122 units. 5 stories, interior corridors. Accessibility (Call).
0.6 mi se from US 50 (New York Ave). Located on the grounds of the historic Gallaudet University. 800 Florida Ave NE 20002. Station: H St NE & 8th St NE.
valet laundry, area transportation-Union Station & NoMa Metro Station.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 426 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
Solo Traveler
09-22-2017
Pros: Great location - next to Union Market. Free campus shuttle to NOMA, Union Station, Smithsonian and Red line bus stop at entrance. Secure location with covered parking (not included in room rate) Full handicap access. Amazing staff
Cons: Campus renovations underway, so some construction areas. Would like microwave or fridge
9.0
Verified Hotel Guest
Wonderful
Business Traveler
09-22-2017
Pros: I had a great experience. Quiet hotel, great staff and excellent shuttle drivers and service. Much better than I anticipated after reading the reviews.
Cons:
9.0
Kent
Wonderful
Business Traveler
09-22-2017
Pros: Every experience was a good one. Seemed very calm and easy to get information and settle in. We liked the breakfast very much. Room was modern and clean.
Cons:
9.0
Verified AAA Guest
Wonderful
Family w/Teens
08-19-2016
Pros:
Cons: Had to pay $22 for parking.
10.0
Verified AAA Guest
Exceptional
Solo
09-25-2016
I would definitely be staying here again. The staff was great. In clouding the security guard who helped show is to our hotel. The
Pros: It was a learning experience . It was a pleasure to picked up and dropped off to Union Station. The maid service was fantastic.
Cons: No entertainment ....
9.6
Michael
Exceptional
solo traveller
06-27-2016
Great Place for a small...
Pros: Vegan menu was fabulous!
Cons: unexpected "Facility Fee" (?!)
5.4
Disappointed
Fair
mature couple
06-24-2016
Would not stay again.
Pros: The toiletriesprovided were environmentaly friendly. Grounds were very quiet.
Cons: Booked 2 rooms 4 months prior to trip, requesting adjoined,not only did we not have adjoining rooms but they were at complete opposite ends of the hotel and on different floors Did not receive extra blankets, pillows and towels until asking for them a 4th time.Free shuttle service gave is a number to call when we were ready for a ride back to the hotel telling us we had until 10:00pm. We called at 2:00 pm to set up a time and location only to be told they were not running the shuttle. We had to walk 2.5 miles uphill, with 4 children and two asthmatics in 90 degree heat. Extreamly poor service.
7.9
Lillie
Good
solo traveller
06-23-2016
Overall Great Experience!
Pros: The staff was friendly/professional and the room was clean. Good breakfast bar in the morning ($13.00'ish). Overall great experience. I would stay there again.
Cons:
3.8
Brian
Poor
solo traveller
06-21-2016
Avoid this hotel at all...
Pros: It was clean.
Cons: Thin walls, location hard to find, no room safe, not worth money, try to trick you to pay for 'free' breakfast, breakfast has flies.
7.9
Leslie
Good
family with older children
06-21-2016
Good
Pros: Room and facility very well decorated and comfortable.
Cons: Staff was polite, but not particularly informative. Would have made our stay much easier had the shuttle system and hours been better explained. Always seemed some pertinent info was left out. Not the best neighborhood to walk from the metro as was necessary due to issues with the shuttle schedule.
7.5
Tony
Good
family with older children
06-20-2016
Beautiful setting, good price but...
Pros: The free shuttle to Union Station, we used it nearly everyday of our 6 night stay. We loved the peaceful setting on campus. Some of the bulidings are very interesting in design. The hotel staff was helpful.
Cons: It didn't seem like a full service hotel. We missed having a full service restaurant and room service. The hot breakfast wasn't very good, my teenagers ate the hot breakfast on our first morning at $14 a person but they never asked to do it again. If it had been good, they would have wanted to eat there more often. (Well, at least it saved us some money!) I had requested a fridge for our room in advance of our arrival, but it was not in the room when we checked in. I had to remind them and they got it there the next day. We are a family of 4 and I had to remind housekeeping (over an over by leaving notes) that we needed 4 bath towels. One evening the hotel turned the heat on. We ended up having a sleepless, uncomfortable night due to the heat. The small air conditioner in our room could not compete. I called the front desk at 5:30 AM to report the hot air coming from the vent into our room and I was told that the person who could turn it off would not be in until 7 or 8 AM. That was just weird, it was even hotter in the hallway. We opened the window in our room to try to get relief.
6.7
Garrettdimhoff
Pleasant
solo traveller
06-20-2016
Neutral for me
Pros: Jorge in the bistro on the second floor is awesome!
Cons: The PM staff were unresponsive to needs. For example, I dropped off my dry-cleaning before 9am and when I asked about it after 5pm (the pickup time they specified) they told me it wasn't ready and that I'd have to wait until the following day. Except that I was to leave the following day. They had to scramble to get my laundry back to me because they had missed their own deadline. There was no sense of urgency in handling guest needs.
6.3
Jane
Pleasant
review category group of friends
06-20-2016
Pleasant
Pros: The shuttle
Cons: Extra pillows were taken away. Empty tissue box not replaced. Bath mat removed and not replaced. Heat instead of air con.
5.8
Dc
Okay
mature couple
06-19-2016
Clean but no place to...
Pros: clean
Cons: The room had two beds, ostensibly for 4 people, but there is only one chair in the room - a desk chair. There is no place to sit and relax and no place to sit at all, for any reason, except for one person. The cable TV remote was limited and there was no listing of channels. There was a guide channel that could not be searched. With the exception of Union Market which is only open during lunch and early dinner hours, when guests are busy, there is no place to eat in walking distance. Hotel breakfast was too limited. Room doors close with a terribly loud slam. You can hear room doors closing from all over the floor in the morning. Air conditioning went out during the night the last night we were there. Hotel staff was not aware of it for 8 hours.
8.3
Cassandra
Very Good
review category group of friends
06-19-2016
Very good
Pros: It was a great facility and price for two queens.
Cons: They should let people know that they are on a college campus. It is confusing coming in and the guards at the front are not very friendly. Parking is expensive and there is plenty of room. Not sure why they charge. We called because my wife left oversized pillow that we ended up not getting back.
8.3
Leonardo
Very Good
solo traveller
06-19-2016
Very good
Pros: The staff are very kind and nice!
Cons: The bed linen wasn't ironed
9.6
József
Exceptional
young couple
06-17-2016
Exceptional
Pros: The bed was very comfortable. Free shuttle to Union Station. Nice neighbourhood.
Cons:
7.5
Johnnie
Good
mature couple
06-15-2016
Kellogg is a DC oasis...
Pros: Shuttle to Union Station
Cons: Some electrical problems in room
9.2
Obio2008
Wonderful
family with older children
06-12-2016
Gem of a Find. Will...
Pros: Place is like an artwork. Staff (especially a young black lady that could easily have been a fashion model at the reception)were awesome with me and other guests. The scenic setting and artwork made this place most impressive. Breakfast was pretty good too at the Bistro like 12dollars(price not included in booking).Security was ever present.Its pretty close to all the sights too if you want to stroll.
Its inside a university.
Room was clean well maintained. Place is a gem of a find.
If the price is right ,I will always stay here!! Yes I was that impressed.
Cons: Not a deal breaker,but no on site pool you get to use the university pool for like 10dollars.
7.9
Waldok
Good
review category group of friends
06-11-2016
Good
Pros: Wifi was very fast.
Cons:
7.5
Adrian
Good
mature couple
06-04-2016
Good
Pros: Very good price
Cons: This location is good only if you are travelling by car
5.8
Rosidah
Okay
family with older children
05-31-2016
nice hotel
Pros: the shuttle bas to ferry us to the city and back
Cons: the Asian girl at the counter not friendly
8.8
Murray
Excellent
mature couple
05-25-2016
Great place to stay and...
Pros: Beautiful on campus surroundings . Free shuttle to/from union station. Good size room with view
Cons: expensive breakfast option at hotel
2.9
Robert
Poor
family with older children
05-24-2016
Neve again
Pros: only one of Staff was nice
Cons: No safe coffee pot Booked 2 room 2 bed only 1 room
8.8
Mauro
Excellent
young couple
05-24-2016
Very good!
Pros: The Hotel was amazing, got a queen room for a good price, considering we booked one week in advance for the weekend. The room was huge and with a lot of comforts.The breakfast was A M A Z I N G, worth all the money we paid.
Cons: The location is not the best, yes there is a bus and you can rent a bike from the hotel, but we got bad weather and on the weekends buses run not so often. However, for 8 bucks the taxi can bring you to the city center
6.3
Benjamin
Pleasant
solo traveller
05-22-2016
Pleasant
Pros:
Cons: No one answered the phone at the hotel prior to my arrival. I checked in around 11pm and the staff member was not polite in the least. Not good for repeat business.
7.5
Anne
Good
mature couple
05-22-2016
Convenient for a visit to...
Pros: Location, parking, shuttle service to centre, lovely campus surroundings.
Cons: Reception not very welcoming and had to ask for basic information.
Bar menu too limited.
10.0
Francis
Exceptional
mature couple
05-17-2016
We will use the facility...
Pros: Ease of access and friendly service
Cons: Better signage at night
9.6
Katarzyna
Exceptional
solo traveller
05-11-2016
Exceptional
Pros: Fantastic, helpful and friendly staff! The hotel accommodated all the requests. Food in the hotel (breakfast and lunch) was simply amazing, and a lot of it was was local, organic produce!
Cons:
9.6
Robert
Exceptional
mature couple
05-10-2016
Exceptional
Pros: Staff provided us with an umbrella when we had none. Hotel was located on campus and felt very secure. Union Market (with variety of vendors) was located across street. Close to Metro.
Cons: On site vending machines lacked variety. Did not provide shuttle to airport, although taxi to DCA was only $24 with tip.
8.3
Nigel
Very Good
family with older children
04-27-2016
Very good
Pros: The location in the University grounds gave us peace and quiet whilst practically in the middle of DC. Breakfast room staff were very attentive.
Cons:
9.2
Karen
Wonderful
mature couple
04-24-2016
A reasonably priced hotel right...
Pros: Staff was very helpful and pleasant. The room was very clean & housekeeping was attentive to out needs. Being able to use the Gallaudett shuttle to the Metro was great. Location is good being right in DC. Union Market, right across the street, is a large community of vendors offering great food.
Cons: We only had one desk chair and no other chairs or couch to sit on. The room was very big and had plenty of space for a easy chair or two. We did get a conference room chair when we asked but would have liked something more comfortable.
9.2
Yunan
Wonderful
review category group of friends
04-21-2016
Superb
Pros: very quite
Cons:
8.3
Michael
Very Good
young couple
04-17-2016
Very good
Pros:
Cons: Placed in room next to elevator.
3.3
Tay
Poor
family with older children
04-17-2016
Not a good place to...
Pros:
Cons: Hair dryer was broken and no one brought up at night. Have to sleep with wet hair. Not enough towels even though we booked for 3 adults but we have 2 sets of towels. Asked 3 times before we got another set in morning.
Garbage car came so early at 5am to pick up trash with noise to wake me up.
The place is quite far from downtown.
Will not be back there.
8.8
Harry
Excellent
mature couple
04-16-2016
ok
Pros: Comfortable, clean, courteous staff
Cons: NEED SIGNAGE AT ENTRANCE!!!
10.0
Melissa
Exceptional
mature couple
04-13-2016
Peaceful Stay
Pros: Very quiet
Cons: Restaurant staying open at a later time
10.0
Catherine
Exceptional
family with young children
04-12-2016
Awesome Hotel
Pros: Maggie the receptionist was exceptional! She made sure our vacation will be awesome!
Cons:
10.0
Thesigningsam
Exceptional
review category group of friends
04-03-2016
Excellent stay! Bus to the...
Pros: Proximity to Gallaudet. Bus to the metro
Cons: We needed more towels for a group of four people in a room.
5.8
Joel
Okay
family with older children
03-26-2016
Out-of-the way, prepare for frustration
Pros: A nice property on nice picturesque campus.
Cons: Some essential transparency for travelers is missing, which really turned me off. They need a printed guide explaining all of these issues.
-- This is a closed campus. You need a special access card to the most convenient gate after hours. Also, one of the pedestrian gates is locked after hours. Suprise! I had to walk a long way to get access to campus. No info I received prepared me for this inconvenience.
-- If you visit during spring break or on weekends, expect to do some walking to get to a bus or NOMA-Gallaudet metro or pay the price for a taxi.
-- There is a campus shuttle, but it has limited service during breaks on on weekends. They need to keep schedules straight. We waited for a shuttle at the metro station until students told us it was not running for spring break.
-- It's not within "convenient" distance of capitol hill and as mentioned below, the on-demand shuttle to downtown DC is a lie.
-- The promise of a on-demand shuttle is a sham. We were told a couple times that there was no driver available or it had to be scheduled 24-hours in advance. Useless!
-- I've travelled a lot and the front-desk people at this place need some serious customer service training. You help the customer at the front desk, don't keep putting them off five times to answer the phone. Let the phone ring, take care of the customer. Most of the time, the front-desk person acted like I was bothering them, rather than making eye contact and acting genuinely concerned about what I needed. The workers were more worried about their phone, the computer, the work phone rather than me.
-- Water pressure is awful. You have to dance around to catch the drops in the shower.
-- The breakfast bistro is nice, but it is expensive and again it shuts down early in the morning, on weekends and on spring break. There needs to much clearer notice about the schedules.
7.5
Mark
Good
mature couple
03-22-2016
Can be a comfortable stay...
Pros: Campus is elegant and was peaceful during our stay. Hotel is very clean and well kept. Furnishing are very comfortable. Staff is friendly and accommodating.
Cons: The on premise food options are a bit oversold. Food options on site are basically glorified vending machine fair. The cafe/bistro really isn't what one would consider a cafe/bistro; it is not a separate space with character, more of an extra space in the hotel that had food services thrust upon it. No room service offered so no real kitchen on site. The breakfast buffet offerings were quite good though.
8.8
Patricia
Excellent
review category group of friends
03-06-2016
Fabulous
Pros: Staff accommodating. Breakfast nice
Cons: The second floor restaurant food could be improved.
3.3
Mitchell
Poor
young couple
02-29-2016
Trapped in a dirty room.
Pros: Price
Cons: Dirty cups, hair in the bed, bad location! We couldn't get to our uber!
7.9
Victoria
Good
young couple
02-23-2016
Pretty nice place. Didn't realize...
Pros: Staff were extremely friendly. Loved the different lounges and eating areas.
Cons: The food at the 2nd floor lounge is a little questionable. Microwaved and ready-to-eat should be specified and perhaps the prices lowered.
10.0
Traveling
Exceptional
solo traveller
02-21-2016
A Place Away From It...
Pros: The beds are so comfortable!I'm a frequent vistor,I only reserve the king rooms.Again the beds are unbelievable,try it for yourself.
Cons:
7.9
Shaohong
Good
young couple
02-20-2016
It's a neat hotel overall.
Pros: Cleaniness of the room and facility. Staff are very friendly too.
Cons: The inconvenience of the location.
9.6
Kenneth
Exceptional
mature couple
02-06-2016
Exceptional
Pros: Breakfast food were very good.
Cons: None
10.0
Traveling
Exceptional
solo traveller
02-01-2016
Conveniently located !
Pros: Quiet!
Cons: Every thing was excellent!
8.8
John
Excellent
mature couple
01-17-2016
A good base for your...
Pros: Quiet, well located hotel with a great, free shuttle service to the city centre. Very good breakfast with the happiest staff you will ever meet.
Cons:
7.9
Laura
Good
review category group of friends
01-16-2016
Very comfortable and quiet.
Pros: I like their toiletries. The staff was kind. The rooms were great. There are not many other hotels in that area of town where we needed to be. There is a security guard at the entrance of the drive.
Cons: One party checked out early and we still got charged because it was through booking.com. I tried to reach manager and he did not call me back. The breakfast was limited continental because it was off-season. They tend to be less consistent with food availability than a chain hotel because of the connection to the college.
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