Le Meridien Mexico City

AAA Inspector Rating
8.7
Excellent
68 Guest Ratings
Paseo de La Reforma No. 69, Col Tabacalera
Mexico City, DF 06030- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
4.3
Overall
Room4.5
Bath4.0
Public Areas4.2
ARATED
AAA Inspector Notes
On a bustling, attractive boulevard, this architecturally dramatic hotel offers contemporary rooms with spacious seating areas; some with dramatic views of the city. Smoke free premises. 160 units. 19 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
On Paseo de La Reforma at Monumento Colon. Paseo de La Reforma No. 69, Col Tabacalera 06030.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
heated indoor.
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, high-speed Internet (fee), wireless Internet, safes.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service, child care.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 68 guests
Showing reviews 1 - 5 of 36
9.6
Anonymous
Exceptional
06-30-2017
Great place
Pros: Great facilities with an amazing location
Cons: The price might be a bit high for the kind of rooms you get
10.0
Anonymous
Exceptional
05-02-2017
Excellent hotel at great location
Pros:
Cons: Noisy air conditioning
2.5
Anonymous
Poor
04-14-2017
Terrible staff and customer service
Pros: The location is great. Having said that there are plenty of hotels in the Reforma area and would highly encourage to look elsewhere for your stay in Mexico City
Cons: I would like to start by saying that my wife and I are very easy going people, we do not like conflict and are very flexible. Having said that, the biggest problem I had was with Le Meridien was with the front desk staff and the type of customer service. It is evident that when things go well, the experience can be very pleasant. However, a person's (or institution) true character is revealed at the time of conflict. To summarize, there was a misunderstanding between my reservation through booking.com and the hotel. I had reserved a classic suite, with a king bed on a non-smoking floor. Instead I got a classic suite with two double beds on a smoking floor. I understand Booking.com cannot guarantee special requests, but the type of bed and smoking preference is pretty standard. The hotel staff from the beginning was very defensive blaming me and Booking.com for the circumstances and refused to do anything except upgrade my wife and I to a another suite with a king bed for $40 +tax/night. Having made this reservation over a month before my stay I found this unacceptable. The hotel did nothing to empathize with my situation and was patronizing. I spent over an hour the first night and another hour the next day trying to clarify the situation. I was denied the opportunity to speak to a manager and was never shown my reservation in their system. I would have been happy with a voucher or a free cab to the airport as a compensation for our misfortune. I was shocked that they refused to do anything just to keep a customer happy. At the end is not about the money, its about treating people with respect and being accommodating whenever possible. Being rigid about policies is absurd as anybody who travels enough knows that hotels, airlines, car-rental companies etc, have the ability to make "exceptions" to keep clients happy. Le Meridien missed that opportunity to take the high road. I will not be going back to Le Meridien for my next trip to Mexico City.
10.0
Anonymous
Exceptional
03-28-2017
Fantastic hotel
Pros: The staff are fantastic. The rooms are spotless and the location is excellent.
Cons:
10.0
Anonymous
Exceptional
03-15-2017
exceeded all expectations in Mexico...
Pros: Amazing staff, especially the bellhops--- always smiling and relaxed, yet professional. The front desk staff were equally professional and friendly. The place has amazing food as well, not your normal everyday room service.. go for the club sandwich or chicken salad, both draw dropping.
Cons: Nothing really..except we were 3 adults and they only gave a wifi code for 1 device per room, even after asking to fix the problem, nothing got fixed, but oh well not a biggie
Showing reviews 1 - 5 of 36