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Hard Rock Hotel & Casino Punta Cana

AAA Inspector Rating

8.7

Excellent

334 Guest Ratings

Blvd Turistico Del Este KM 28 Parc 74

Punta Cana, 23000- Map It

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AAA Inspector Notes

Rock 'n' roll your days and nights away at this mega, all-inclusive resort with extensive facilities. The upscale, spacious rooms are loaded with amenities and feature a huge tub in the bedroom. You will have fun perusing the extensive displays of glitzy memorabilia in the lobby and main building showcasing your favorite rock stars. There are plenty of activities for the family, too, including a kids club and teen area with a climbing wall, sports court and games. The hotel also has at least a dozen quality shops to entice shoppers. 1784 units, some two and three bedrooms. 3-4 stories, interior corridors. Accessibility (Call).

More about Punta Cana, More Hotels in Punta Cana,

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Resort Hotel

Location

Oceanfront. 17.5 mi (28 km) from Punta Cana International Airport. Blvd Turistico Del Este KM 28 Parc 74 23000.

Pool

outdoor.

Dining & Entertainment

9 restaurants, also, Simon Mansion, see separate listing, full bar, nightclub, entertainment.

Business Services

Available on premises

Room Amenities

refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes. Some: video games.

Sports & Recreation

sauna, hot tub, steamroom, cabanas, fishing, scuba diving, snorkeling, regulation golf, miniature golf, tennis, recreation programs, kids club, bicycles, playground, game room, lawn sports, trails, health club, spa.

Guest Services

valet laundry, rental car service, room service, child care, area transportation-within resort.

Terms

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 334 guests

Showing reviews 1 - 5 of 50

7.5

Carlos

Good

review category group of friends

09-18-2016

Pros: Food excellent, presentation of food excellent, variety, tasty,

Cons: th staff WAS not very friendly..not all of them, but at least 85%

10.0

Anonymous

Exceptional

young couple

09-14-2016

Pros: Services, facilities, commodity,

Cons: Food served around the pools sometimes was not thinking about all people. Attention on the beach was not the best

10.0

Blanca

Exceptional

review category group of friends

09-03-2016

Pros: Excellent

Cons:

3.8

Surf2salsa

Poor

young couple

08-30-2016

Pros: Wifi is excellent that's it.

Cons: The cheapest liquor available, the food is average. Not acceptable for such an expensive resort. Feels like you rented a room in a shopping mall. There was no valet parking available and it was raining. Never going back

10.0

Suyin

Exceptional

young couple

08-30-2016

Pros: The staff is so dedicated to thier job. The Hotel is amazing.

Cons:

10.0

Connie

Exceptional

review category group of friends

08-25-2016

Pros: Everything excellent

Cons: NA

5.8

Angela

Okay

family with young children

08-11-2016

Pros: The beach was nice. Three of the restaurants had decent for. Overall I think it was over priced for what I got. Never going back.

Cons: Property is way too big. Not the location for a relaxing vacation. The trolley service was horrible. Spent too much time waiting for the trolley to take you from your room to anywhere else. The Resturant called the Market food was so dissatisfying. So many pools but have to take a trolley to get anywhere here

10.0

Clarendz

Exceptional

review category group of friends

08-11-2016

Pros: They had lots of options. Food all day and night. Plenty of drinking options. A lot of things to do. Events all day and night.

Cons:

9.2

Kinsha

Wonderful

mature couple

08-05-2016

Pros: This place was amazing! You must stay at least 4 days to enjoy it all comfortably! The staff was very hospitable and took care of our every need. Ipanema and Isla are by far the best restaurants on the resort.

Cons: The room service food was horrible...don't do it!!

4.2

Joseph

Disappointing

family with older children

08-02-2016

Pros: food was great

Cons: the place was over rated

9.2

Fotios

Wonderful

family with older children

08-02-2016

Pros: Staff was very nice

Cons: Was there 5 years ago this time food portions were very small not happy with restaurants. Felt like everything was portion control food needs inproving

10.0

Willis

Exceptional

family with older children

07-28-2016

Pros: Excellent food choices

Cons: Trams should run more often around the site

3.8

Susan

Poor

family with older children

07-25-2016

Pros: I only liked the Toro restaurant because out of all the places to eat this was the only one where the service was great and the food was good. The security people and the entertainment/activity people were very friendly and fun .

Cons: The service could've been better for a five-star hotel -room service the bellhop check-in were all inadequate. The food was awful !!!!!! One day my room wasn't clean and I called three times - they decided to come at 2 AM to pick up dishes from breakfast and to clean the room . The Day I was leaving early I called the bellhop to bring up my luggage to the main entrance .when I got there it was not there but my ride was there for the airport. They took their time to retrieve my bags and did not seen to care about my time constraints. Room keys didn't work - had to go back and forth to main lobby to correct them - wasted day doing this. Room was changed suspected bed bugs.- bites all over my legs ..Dead bug with blood found on daughter's bed sheets . Teenage daughter extremely disappointed in hotel because of very high expectations- flashy website page.

7.5

Alia

Good

family with young children

07-19-2016

Pros: The vast numbe of pools, restaurants and friendly staff.

Cons: The huge mix up with the reservation and the enormous up charge for adding an additional guest

7.9

Ido

Good

young couple

07-19-2016

Pros:

Cons: The food is very avrage. There is a line to go to eat in almost all the restaurants. You can find yourself waiting for an hour to a table. As well for breakfast. The oro night club belong to the hotel but suprising its not included in the all inclusive so you need to pay for the drinks

8.8

Eleazer

Excellent

mature couple

07-18-2016

Pros: food

Cons: they broke my luggage and only refunded 100 dollars only,

10.0

Cora

Exceptional

review category group of friends

07-14-2016

Pros: We had so much fun at Hard Rock Punta Cunta. We loved the ORO nightclub and had a blast at the Michael Jackson Experience show. The food was delicious and the swim up pool bars were in abudance. We will definitely be staying at other Hard Rock resorts as well as coming back to this one.

Cons: Pools and swim up bars closed too early. Would like for at least the adult only pool to stay open later.

10.0

Maria

Exceptional

family with older children

07-11-2016

Pros: Customer service excellent, happy and polite staff! Best part its ALL-INCLUSIVE!!!

Cons: Language barrier, mosquitoes, one night someone got in our room drunk while we were asleep pretty scary.:( not sure how that happened we knew our door was closed.

8.8

Santiago

Excellent

mature couple

06-23-2016

Pros: Room comfort and restaurant service!!

Cons: Poor front office service, starting with luggage handlers, welcoming flower lady and information available at Front Desk!

9.6

Anonymous

Exceptional

family with young children

06-22-2016

Pros: everything was fine

Cons: I didnt like that booking make u search wth a lot of maximun people but it only took two people when i thought it was 4

9.6

Cheryl

Exceptional

mature couple

06-22-2016

Pros: I liked the fitness center and spa the best the staff was very friendly and accommodating. The suites, pools and overall resort is very clean.

Cons: Could have more retail. There's not much to do outside of the resort. Include more activities on sight. The liquor needs to be top shelf and the food could improve.

7.9

Surella

Good

mature couple

06-16-2016

Pros:

Cons: Room location / no ocean view

6.3

Dandoonal

Pleasant

review category group of friends

06-08-2016

Pros: +food was alright, lots of variety, fish chicken beef, not many salads but everyone was happy +the pools were clean and nice, same with the beach, beautiful water and clean beach

Cons: We spent a week in HR to celebrate our wedding with family and friends.The wedding itself turned out great, exactly like we wanted it, down to the little details they perfected everything. But this didn't come easy.The planning process was a complete and total nightmare. they have a policy that you have to work with a planner in Miami first,then the wedding gets turned over to the PC office. this part was the worst. the Miami planner didn't know what she was doing, she had no idea about the vendors, the products and it felt likes she never planned any weddings before. 2 weeks before the weeding and we still didn't turn it over to the PC office, that was horrible.. gladly it was turned to the PC office and the wedding planner there was awesome. she was on point about everything.if you want a beautiful wedding and don't mind working and fighting for every little detail, this is the place for you. they give you different prices for things and have so many vendors that they themselves get confused about, but if like me you wanted a destination wedding that is easy and nice, definitely find another place.-Servie at the resort was horrible. I've never seen staff like this anywhere in my life before. you would imagine that you would get the best service after paying this much money, but no. everyone is rude, slow and doesn't seem to care about anything until you get angry at them and demand they do what you ask. not a great vacation mood anyways.-it took my bother and my friend about an hour each to check in, even though it was promised to be a smooth check in as we were all in the wedding group..-some guests complained that the room service wasn't great and didn't clean everyday..-The salon, oh my, never step a foot in there. i had to redo my make up 2 times on my wedding day which put me 2 hours behind.. my mum's hair was done 3 times.. 2 of my friends hated their hair up does..

6.3

Anonymous

Pleasant

mature couple

06-07-2016

Pros: The food was amazing. The staff at all the restaurants were so nice. The polls were very clean and the pool staff always made it fun to hang around the pool.

Cons: I didn't like the purpose of resort credits. We reserved a few things but couldn't make all of them and when we tried to cancel, they said it was too late but we were still responsible for paying. It was a bit disappointing. And I don't think I'll ever use those resort credits again because there was a catch that the vacation planners at the resort don't tell us. Also, I just wish that they gave more communication on the pool events. For example, we were never notified about the foam party in the Eden pool. It wasn't listed in the resort calendar; only the one in the main pool was listed.

10.0

Toni

Exceptional

mature couple

06-07-2016

Pros: Food was excellent. Clean and comfy rooms. Plenty of activities.

Cons:

10.0

A&k

Exceptional

young couple

06-03-2016

Pros:

Cons: The car traffic on the peatonal trails, specially during the night when the light is poor. It is a security issue.

10.0

Charis

Exceptional

solo traveller

05-24-2016

Pros: This place is GORGEOUS!!! From the attentive staff to the delicious food and amazing scenery.

Cons:

10.0

Jenny

Exceptional

young couple

05-08-2016

Pros: The attention the service the llace .!! I loved it all.

Cons:

5.0

Margaret

Fair

family with older children

05-03-2016

Pros: Location

Cons: Language barrier and a line on checkouts could be better with a an ezpress checkout lost a jacket at the check in point.

10.0

Anonymous

Exceptional

young couple

04-30-2016

Pros: Top notch vacation-everything you can imagine and some! Service. Product offerings, non stop entertainment, food quality - all out of the park perfect!

Cons:

10.0

Sharon

Exceptional

family with older children

04-28-2016

Pros: Fabulous beach with Grest body surfing!! Liked the 1,800.00 points to spend anywhere in the hotel Staff were fabulous at every turn!! Got a great haircut/ color by Gissele. Best hairdresser I've ever been to, Bar staff were fun! Loved the sun bar

Cons: Long check/in time. Had a bit of s hassle at check out.

10.0

Ruben

Exceptional

family with young children

04-24-2016

Pros: n/a

Cons: n/a

6.3

Maria

Pleasant

family with young children

04-24-2016

Pros: Location

Cons: THE food

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

04-11-2016

Pros:

Cons: Sad that we went all the way down there and weren't able to get in the ocean because of rip tides. Not the resort's fault obviously, but not what we hoped for. After reading more upon return, seems like this may happen regularly.

7.1

Bryce

Good

mature couple

04-10-2016

Pros: Your staff lies and tells their customers one thing and then another. I was not the only one to experience this. We all had issues with misinformation and it's really inappropriate. In the future you should treat all customers with the utmost respect and stand by what your professionals tell them.

Cons: Your staff is slow and seems to not care that they are taking their sweet time to get the job done.

9.2

Richard

Wonderful

family with young children

04-01-2016

Pros: The staff was incredibly friendly and the food was amazing. All of the facilities were very clean and I felt that there was always a variety of activities to participate in. We will be making this trip every year.

Cons: Our "personal concierge" was more interested in selling us a luxury package than taking care of our needs, one of which was to get an extra rollaway bed in our room for one of our small children.

7.1

Colleen

Good

review category group of friends

03-20-2016

Pros: Sun

Cons: Food wine below average for the price

9.6

Anonymous

Exceptional

mature couple

03-04-2016

Pros: Beautiful grounds, beach, Resort! Friendly staff, excellent restaurants, bars, shopping. Fun pool areas with great staff and music!

Cons:

6.3

Jaronimo

Pleasant

family with young children

03-03-2016

Pros: Location is perfect - nice beach, not too far from hotel. Very big resort, you'll need to take a local in-resort bus often, or rent a golf cart.

Cons: Not oriented for children, hotel is 8 years old and it shows (started falling apart, from facilities to service). Hotel is for party weekenders, not for family vacations. Kids have very little to do.

10.0

Mayur

Exceptional

family with older children

02-22-2016

Pros: Everything

Cons: Nothing

8.3

Rubens

Very Good

mature couple

01-27-2016

Pros: Swimming Pools

Cons:

9.2

Rene

Wonderful

family with young children

01-26-2016

Pros: Great for adults and kids.

Cons: Lights in rooms turn off automatically. It happend to me many times while i was in the shower.

8.3

Haren

Very Good

young couple

12-18-2015

Pros: everything available is to be liked. There's really nothing bad to be said about this facility. Given the price though, I did expect a bit better. I have stood at the near by Majestic for half the price if not less and it has some touches that I expected Hard Rock to supersede but actually didn't even match.

Cons: The beach area is not that good. It's definitely not their selling point. I guess they want you to take part in their restaurants and other facilities... However, they really need to get the beach area right. I think the near by Majestic has a wayyyyy better beach area.

8.3

Juana

Very Good

review category group of friends

12-01-2015

Pros: The comfort and cleaness of the rooms, the beauty and glammour of this hotel.

Cons: the delay in the room service, more than one hour.

6.7

Aristarco

Pleasant

review category group of friends

12-01-2015

Pros:

Cons: I was told an hour of late check out was an extra charge. It seemed ridiculous to me that all hotels around the world offer such service exept the hardrock.

7.9

Beth

Good

young couple

11-12-2015

Pros: location and amenities

Cons: lights tv, staff in the restaurant at the casino

6.3

Emad

Pleasant

review category group of friends

11-05-2015

Pros: Nothing

Cons: Food, facilities

2.5

Scott

Poor

young couple

10-13-2015

Pros: Some of the staff were nice

Cons: Most disgusting poor quality disease infested food I've ever been around. Everyone one in our party became sick. Horrible service especially from check in and check out staff...took 30min to an hour to check in and out. They tried to charge me $58 to use the sauna. If you don't pay $90 for your own personal golf cart you'll spend half your trip waiting for the shuttles or have to walk a mile to get anywhere. Room was infested with Mosquitos and now I have some viral infection.

5.0

Shonabg

Fair

review category group of friends

09-25-2015

Pros: The beach is beautiful and some of the waitress are really nice but...only this

Cons: first if u want to go to place where u will lay down at the beach all they long,eating not good quality food and people working there acting rude thats your place!!! Seriously i am not going to visit the caribian area for the next at least 30 years its for old people it is so boring,food was bad in almost all restaurant,day trips expensive and boring,stuff were so rude even bosy. We were counting the hours to escape of this place and we spend only 4 days... So pls do favour to yourself don't go to Dominican Republic at all!

7.1

Happy

Good

family with older children

09-14-2015

Pros: Everthing catered for so we did not need to do much.

Cons: Cheap Alcohol brands, food was not upto standard and overall a dissapointment.

Showing reviews 1 - 5 of 50