Hotel Paradisus Punta Cana & The Reserve

AAA Inspector Rating
Playa de Bavaro
Punta Cana, DOM - Map It
AAA Inspector Rating Details (scale 1-5)
Public Areas4.7
AAA Inspector Notes
Inspector Pick (Social Scene): The amazing entryway with its boardwalk traversing lush gardens and tranquil ponds is always a welcome sight.
Lush ponds with flamingos surround the lovely lobby at this all-inclusive hotel. Scattered about the vast property, rooms range from upscale junior suites to residential-style suites at The Reserve. You definitely won't get bored here. Guests can choose from the likes of archery, wall climbing and batting cages to candle and hat making or wine tasting in addition to all the classic resort activities. 689 units, some two bedrooms and efficiencies. 2-3 stories (no elevator), exterior corridors.

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
Casino Resort Hotel
Oceanfront. 14.4 mi (24 km) n of Punta Cana International Airport. Playa de Bavaro.
Eco Certification
EarthCheck certifies and manages ecological practices for hotels worldwide, providing data that details each property's strengths, as well as plans for improvement
Dining & Entertainment
10 restaurants, also, Passion by Martin Berasategui at Paradisus Punta Cana, see separate listing, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
hot tub, self-propelled boats, fishing, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, playground, game room, trails, health club, spa.
Guest Services
valet laundry, room service, child care, area transportation-within resort, Cocotal Golf Course & Palma Real Shopping Plaza.

Guest Ratings

Very Good
Based on Ratings from 94 guests
Showing reviews 1 - 5 of 50
Very Poor
Solo Traveler
Room safe key would not work. We spent three hours while they were trying to fix it. Being a five star you would expect that they would have electronic safe. Eventually, we had to change the room. We had already unpacked. By the time we moved to the other room, we had lost a day. The room key did not work for the 2nd room. We had to constantly take the shuttle to the main lobby. It took them forever to get a new key, because they could not activate the key at the lobby. Now they had to change the battery for the door lock!
Cons: Rooms and service.
Traveling as Couple
Hotel was great, staff very friendly, food was o.k. too many local plates though, the room was great, hotel overall was very cleaned, but for the price and hotel rating I feel they should have had at least one person getting drinks at the beach, or the bar should had been closer to the beach, it was a bit of a walk to the bar. hey also had little bus stops through out the hotel, which were great except, that sometimes you had to wait over twenty minutes, and when they asked you "where you going?" and if weren't going their way, you either had to wait for another trolley, or go on a ride until they got to your destination. Overall, it was very good.
Pros: Staff was very accommodating, friendly, extremely cleaned, the shows were great, the disco was very fun, lots of private area, food was good.
Cons: Lots of walking, the pool bar, and lots of other areas closed at 5 pm, didn't like the fact that there was nobody serving drinks at the beach.
Traveling as Couple
Pros: staff was nice and nothing but accommodating. :) beautiful place. Definitely would reccommend this hotel.
Cons: Did not like being pressured to join the " Club Melia" a 2 hr presentation, we felt like we had to do.
Very Good
Traveling as Couple
Pros: Royal service beach and Royal service pool
Cons: Difficulty making reservations at resort restaurants that you have already paid to use (all-inclusive)
Verified Hotel Guest
Very Good
Traveling as Couple
Pros: The Royal Service upgrade!
Cons: They lost one of our dinner reservations.. I called to setup an upgraded room and arrived to have it given away to another guest.
Showing reviews 1 - 5 of 50