Hotel Paradisus Punta Cana & The Reserve

AAA Inspector Rating
224 Guest Ratings
Playa de Bavaro
Punta Cana, DOM - Map It
AAA Inspector Rating Details (scale 1-5)
Public Areas4.7
AAA Inspector Notes
Inspector Pick (Social Scene): The amazing entryway with its boardwalk traversing lush gardens and tranquil ponds is always a welcome sight.
Lush ponds with flamingos surround the lovely lobby at this all-inclusive hotel. Scattered about the vast property, rooms range from upscale junior suites to residential-style suites at The Reserve. You definitely won't get bored here. Guests can choose from the likes of archery, wall climbing and batting cages to candle and hat making or wine tasting in addition to all the classic resort activities. 689 units, some two bedrooms and efficiencies. 2-3 stories (no elevator), exterior corridors.

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
Casino Resort Hotel
Oceanfront. 14.4 mi (24 km) n of Punta Cana International Airport. Playa de Bavaro.
Eco Certification
EarthCheck certifies and manages ecological practices for hotels worldwide, providing data that details each property's strengths, as well as plans for improvement
Dining & Entertainment
10 restaurants, also, Passion by Martin Berasategui at Paradisus Punta Cana, see separate listing, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
hot tub, self-propelled boats, fishing, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, playground, game room, trails, health club, spa.
Guest Services
valet laundry, room service, child care, area transportation-within resort, Cocotal Golf Course & Palma Real Shopping Plaza.
3 day cancellation notice-fee imposed.

Guest Ratings

Based on Ratings from 224 guests
Showing reviews 1 - 5 of 50
Very Poor
Solo Traveler
Room safe key would not work. We spent three hours while they were trying to fix it. Being a five star you would expect that they would have electronic safe. Eventually, we had to change the room. We had already unpacked. By the time we moved to the other room, we had lost a day. The room key did not work for the 2nd room. We had to constantly take the shuttle to the main lobby. It took them forever to get a new key, because they could not activate the key at the lobby. Now they had to change the battery for the door lock!
Cons: Rooms and service.
Traveling as Couple
I had a great time but i would not recommend not to get Emmanuel as the butler. If i did not call him i would not hear from him all day. Very unprofessional and was no where to be seen. I didn't expect him to be on top of my girlfriend and I but not hearing from him till 5Pm or not at all is very unprofessional.
Pros: The food was excellent.I'm a very Picky person but loves to eat. I was able eat like a king. The drinks were good and they were not cheap with the alcohol. The room service cleaned our room 2-3 times a day. It felt nice to always come back to a clean room
Cons: The butler was the reason why i didn't enjoy my trip as i liked too. Very unprofessional and was probably waste of money.
Traveling as Couple
Pros: staff was nice and nothing but accommodating. :) beautiful place. Definitely would reccommend this hotel.
Cons: Did not like being pressured to join the " Club Melia" a 2 hr presentation, we felt like we had to do.
Verified Hotel Guest
Really a very nice facility. Beautiful beach with plenty of lounge chairs. Easy to get food and drink. The pool was very nice as well. Somewhat difficult to make dinner reservations. Activities were fun. You should know some Spanish if you go here. The number of English speakers on staff is very limited. We really enjoyed most of our time there. Unfortunately, the trip was tainted by the fact we both got food poisoning.
Pros: Beautiful location and facilities helpful staff,decent food
Cons: My fiancé and I both got very sick at the end of our trip. He ended up having to go to the hospital. The doctor said he was sick from something he ate. I got sick as we returned home.
Verified Hotel Guest
Very Good
Traveling as Couple
Pros: The Royal Service upgrade!
Cons: They lost one of our dinner reservations.. I called to setup an upgraded room and arrived to have it given away to another guest.
Showing reviews 1 - 5 of 50