Inspector Pick (Social Scene): The amazing entryway with its boardwalk traversing lush gardens and tranquil ponds is always a welcome sight.
Lush ponds with flamingos surround the lovely lobby at this all-inclusive hotel. Scattered about the vast property, rooms range from upscale junior suites to residential-style suites at The Reserve. You definitely won't get bored here. Guests can choose from the likes of archery, wall climbing and batting cages to candle and hat making or wine tasting in addition to all the classic resort activities.
689 units, some two bedrooms and efficiencies. 2-3 stories (no elevator), exterior corridors.
Oceanfront. 14.4 mi (24 km) n of Punta Cana International Airport. Playa de Bavaro.
Eco Certification
EarthCheck certifies and manages ecological practices for hotels worldwide, providing data that details each property's strengths, as well as plans for improvement
Pool
outdoor.
Dining & Entertainment
10 restaurants, also, Passion by Martin Berasategui at Paradisus Punta Cana, see separate listing, full bar, nightclub, entertainment.
hot tub, self-propelled boats, fishing, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, playground, game room, trails, health club, spa.
Guest Services
valet laundry, room service, child care, area transportation-within resort, Cocotal Golf Course & Palma Real Shopping Plaza.
Terms
3 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 224 guests
Showing reviews 1 - 5 of 50
1.0
Anonymous
Very Poor
08-11-2017
Room safe key would not work. We spent three hours while they were trying to fix it. Being a five star you would expect that they would have electronic safe. Eventually, we had to change the room. We had already unpacked. By the time we moved to the other room, we had lost a day. The room key did not work for the 2nd room. We had to constantly take the shuttle to the main lobby. It took them forever to get a new key, because they could not activate the key at the lobby. Now they had to change the battery for the door lock!
Pros:
Cons: Rooms and service.
8.0
Anonymous
Very Good
08-11-2017
hard to get information about included free activities... some of the concierge more concerned with selling vacation time shares
Pros: clean, beautiful grounds, beach and pool
Cons: restaurants iffy - some good food, some terrible
7.0
Anonymous
Good
08-11-2017
I had a great time but i would not recommend not to get Emmanuel as the butler. If i did not call him i would not hear from him all day. Very unprofessional and was no where to be seen. I didn't expect him to be on top of my girlfriend and I but not hearing from him till 5Pm or not at all is very unprofessional.
Pros: The food was excellent.I'm a very Picky person but loves to eat. I was able eat like a king. The drinks were good and they were not cheap with the alcohol. The room service cleaned our room 2-3 times a day. It felt nice to always come back to a clean room
Cons: The butler was the reason why i didn't enjoy my trip as i liked too. Very unprofessional and was probably waste of money.
5.0
Anonymous
Fair
08-11-2017
Really a very nice facility. Beautiful beach with plenty of lounge chairs. Easy to get food and drink. The pool was very nice as well. Somewhat difficult to make dinner reservations. Activities were fun. You should know some Spanish if you go here. The number of English speakers on staff is very limited. We really enjoyed most of our time there. Unfortunately, the trip was tainted by the fact we both got food poisoning.
Pros: Beautiful location and facilities helpful staff,decent food
Cons: They lost one of our dinner reservations.. I called to setup an upgraded room and arrived to have it given away to another guest.
5.8
Anonymous
Okay
07-16-2017
Okay
Pros: Rooms were dirty. Think we had bed bugs. Staff acted as if they had never heard of such an insect.
Cons:
8.3
Anonymous
Very Good
07-02-2017
Very good
Pros: Room was clean with nice view from balcony. Air conditioner in perfect working condition! Wi-fi signal good and even on the beach! Staff were very friendly and helpful.
Cons: Very poor choice of buffet food..
5.4
Anonymous
Fair
06-15-2017
Will not introduce friends to...
Pros: Staff work attitude is better
Cons: The food is not rich enough and if you want to go to the restaurant for dinner you need to book, and the chef in the cafeteria will feel impatient for getting close at the door and I am very unhappy
5.0
Anonymous
Fair
06-15-2017
will not go back again
Pros: Cleaning work is better, the room food is also added in time
Cons: If you want to go to the restaurant for dinner need to book, very troublesome, even if the book can not go to their own want to go to the restaurant, casually arrange a restaurant I do not want to, the number of people and I do not meet the fill, the restaurant is too small, Food is not rich enough, individual chefs hospitality needs to be improved, too bad
6.7
Anonymous
Pleasant
05-29-2017
Pleasant
Pros: If you pay more the service is fabulous
Cons: Some of the staff didn't know basic questions. For example no one knew about the winery or that it was pwrmanately closed. Oh and you
Need your card of going through bookkkng. Meanwhile I already paid for room in advance.
7.9
Anonymous
Good
04-30-2017
Good
Pros: Beautiful grounds and friendly staff
Cons: The reservations system for dinner was erratic and annoying.
10.0
Anonymous
Exceptional
04-26-2017
Must stay - solo female...
Pros: I loved being 20 steps away from the beach, restaurants, and unlimited food and drinks. This place has it all! I travel alone, and I felt safe at this property.
Cons:
9.6
Anonymous
Exceptional
03-01-2017
Exceptional
Pros:
Cons: The wifi was down in our room for 2 days
9.2
Anonymous
Wonderful
02-28-2017
Booking overpriced by extra 100...
Pros:
Cons: I don't like the price I have to pay because of booking!!. This was overpriced by 100 USD per night. I will never used booking again. The hotel told me booking is always the most expensive choice!!!.
10.0
Anonymous
Exceptional
02-21-2017
Its a Paradise, we have...
Pros: i love everything : food, people, customer service, room
Cons: the wifi dident work
10.0
Anonymous
Exceptional
02-09-2017
Awesome place!
Pros: Amazing area, very comfortable environment, perfect service. We spent 1week honeymoon with my wife and we are very excited in general. Paradisus Punta Cana is awesome!
Cons:
7.5
Anonymous
Good
01-28-2017
Pleased with a very nice...
Pros: The staff were happy. Always smiling and friendly. The entertainment team was enthusiastic. On first day i wasn't very impressed by room and grounds but the place blossomed as time went on...
Cons: Could be more sparkling clean, but it was clean. Rooms need lamps. No facecloths or handtowels. Didn't understand how to get member points.
9.6
Anonymous
Exceptional
01-27-2017
Exceptional
Pros: Great food and drinks throughout, amazing clean beach
Cons: Staff at concierge desk was a bit clueless, maybe because it's not often that visitors venture outside of the resort.
10.0
Anonymous
Exceptional
01-23-2017
Exceptional
Pros: Staff was extremely friendly and helpful
My husband is in a wheelchair and although they don't have handicapped rooms they did install a ramp so he could get in the room easier. The life and experience staff were great as well as marylin and Jose at fuegos. The restaurants were also great . We will be back
Cons: Have some handicapped outfitted rooms
6.7
Anonymous
Pleasant
01-22-2017
Not to come back again!
Pros: Facilities were great
Cons: Food was horrible in every place, staff was very unprofessional, they talk very loud in the halls when their cleaning, did not speak English!
8.3
Anonymous
Very Good
01-10-2017
Good time with the fam
Pros: Food , pool and beach
Cons: Some staffs a little selfish with my fam , specially the staff from the transport
8.3
Anonymous
Very Good
12-27-2016
Very good
Pros: Great location by ocean, fantastic views.
Cons:
5.0
Anonymous
Fair
12-05-2016
Passable
Pros: beautiful looking
Cons: keys didn't work. stuck in our room for over an hour waiting for new keys. room was messy
9.2
Anonymous
Wonderful
11-15-2016
Excellent hotel ! Must go...
Pros: Loved our room ! LOVED having breakfast in bed everyday with my significant other and the pool area and food/drinks were great as well ! Definitely would go back again !
Cons: I didn't like that the transportation buses weren't always around to take us to other parts of the hotel ..
6.3
Anonymous
Pleasant
11-14-2016
Pleasant
Pros: Wifi conection is great. Not a huge resort so walking distance is good.
Cons: the food isn't that good, there's no variety at all. very quiet and chill resort. would recommended for couples and families.
10.0
Anonymous
Exceptional
11-12-2016
Must go to Pardisus Punta...
Pros: Staff was great!
Cons:
8.8
Anonymous
Excellent
10-31-2016
Terrible.. will not make another...
Pros: Beach
Cons: Nothing was good!
9.6
Anonymous
Exceptional
10-24-2016
Punta canas best
Pros: Best punta cana resort I have visited (11 of the area so far)
Cons: Can't think of anything
8.8
Anonymous
Excellent
10-20-2016
Great place!!
Pros: The venue and the beach
Cons: Food good but too monotonous
7.5
Anonymous
Good
10-17-2016
Good
Pros:
Cons: Poorly trained staff, service is maybe a 2 star if any
9.2
Anonymous
Wonderful
09-06-2016
One of the Best Stays...
Pros: Pool Bar Staff are the best of what they do and seems that they like their jobs. Excellent service in the entire Hotel.
Cons: - Check Out Baggage pickup took more time than expected. There was a lot of check outs that they but staff planning ahead, should resolve this situation.
- Should have an animation team and more activities. Even though it was a weekend, during day there were not much activities (contests, fun volleyball tournaments, kareoke, ect...) to do by the pool or the beach.
8.3
Anonymous
Very Good
08-23-2016
So disappointed.
Pros: Excellent location, clean, beautiful hotel, well maintained.
Cons: Terrible service. We requested a cart to come and pick up our bags and take us to the lobby. The vehicle never arrived. Had to walk w suitcases almost a mile in the heat to get to the lobby. Never even got an apology. The taxi we had called wasn't even ready.
7.5
Anonymous
Good
08-21-2016
Good
Pros: Ubicacion y playa
Cons: Escasa tumbonas con sombrillas.
10.0
Anonymous
Exceptional
08-06-2016
Best vacation ever
Pros: It was my favorite vacation! Best time ever, staff was friendly the room was big and comfy and the beach was amazing!! Thanks again will be back
Cons: Wish the fans were a bit stronger. It was hot in the restaurants and bars.
6.3
Anonymous
Pleasant
07-30-2016
All inclusive ripoff!!!
Pros: Beautiful resort.
Cons: From the moment of check in there were resort staff pushing you to buy tours and services, photography packages. I went there to relax not be pestered by staff constantly to buy things. Even as you are going into the food buffet area it was BUY BUY BUY.
Secondly getting reservations for the restaurants was a joke. This resort seamed to be more interested in pushing guests into the buffet than getting them into the nicer restaurants. I'm assuming to maximize there "ALL INCLUSIVE" profits. Will look for a vrbo before wasting money on another all inclusive resort.
8.3
Anonymous
Very Good
07-26-2016
Our Trip to Paradisus Punta...
Pros: The Scenery!!!
Cons: Linens wasn't as clean on the bed had to have them change them
8.8
Anonymous
Excellent
06-17-2016
Fabulous
Pros: All features were easily accessible
Cons: The room's air conditioner was not cooling the room.
10.0
Anonymous
Exceptional
06-12-2016
One Great Experience
Pros: The restaurants were great.. Great service! Royal Service is the best.. First time for ceviche,feel in love with it!!
Cons:
7.5
Anonymous
Good
05-31-2016
Punts Cana May 2016
Pros: Lovely beach and royal service has a nice facilitates and benefits
Cons: They moved us half way through our stay from a sea front room to a room with no view due to maintenance problems in our block (even though no issues in our room). A room change to the same type of room or an upgrade to a better room if there were no available sea front ones should have been completed.
8.8
Anonymous
Excellent
05-24-2016
Great stay!
Pros: It's a great resort with beautiful gardens.
Cons: There are so many mosquitos.
8.3
Anonymous
Very Good
05-02-2016
This hotel is paradise!!
Pros: I loved the quality of the food @the Gaby Club. Also, loved the fitness classes and training @ the health club.
Cons:
10.0
Anonymous
Exceptional
05-01-2016
Can't wait to go back!
Pros: The grounds were beautiful,well groomed flora, friendly staff, excellent food. The bartenders (Julio) at the North Ave bar thanks for the mamajuana....must try drink. (Angel) the wine sommelier the orgasmos were delicious. (Juan) at the swim up bar...my man can make an excellent Coco Loco
Cons: The resort is large which isn't a bad thing, but when they say trams run every 5 mins they mean more like 10-15 for basic Paradusis guests unless you are staying at the Reserve or Royal Service
9.6
Anonymous
Exceptional
04-25-2016
Great experience will be returning!
Pros: The room was great excellent decor, the staff did well upkeeping it during our stay. The wifi was amazing and everywhere! Staff was super friendly and helpful all the time!
Cons: The restaurants and buffet food was unimpressive. Especially the restaurants. The buffet stations were not properly handled by staff for the following reasons: staff did not use protective gloves when handling ready to eat foods as well as buffet food was not always at the minimum 140 degrees to prevent bacterial growth. There was no way to make change of my large bills to tip the excellent staff.
6.7
Anonymous
Pleasant
04-09-2016
it is ok, but I...
Pros: the beach is great only playa bonita in samana have a sean a beach likes this in the Dominican Republic and the food is great.
Cons: not a lot of comfort there is little space to sit although the place is huge. and they has these separation of hotels and sevices with in the same premise that makes it very confusing to know where you are allow to go or what is restricted. Also they do not have a stage, and the hotel show is done in a hallway where you have to stand to watch. my person rating is about 3 stars.
9.6
Anonymous
Exceptional
04-06-2016
Best honeymoon trip!
Pros: Everyone was great and the service was outstanding. Johan, Jeremias and Pamela were the best.
Cons: There were some details in the room that indicate cleaning can be done better.
9.2
Anonymous
Wonderful
03-19-2016
Hope to visit again!
Pros: The staff, most notably the royal service staff, was incredibly friendly and helpful. It felt as if everyone wanted to ensure we had an amazing stay - and we did! Our butler, Steve, was also very attentive to our needs brought ease to any and all decisions we had to make. The beach was much better kept (cleaner) than most other resorts we passed while on walks. We felt very safe on the resort both during the day and at night; often leaving our belongings on our beach chair/beds while wandering about.
Cons: It was sometimes tough to figure out when the rides would be in route to take us to the main lobby or back to the royal service area/beach. We basically had to take the stance of, "if it's not there when we walk out, we're walking".
9.6
Anonymous
Exceptional
02-21-2016
excellent time. will return soon
Pros: the food was great. the Grill was great. the staff was very nice. the receptionist was very pleasant the the waiter was also very nice. his last name was Mella. the entertainment staff was also nice. special mention to noel vasquez, marionel ramirez, francis dedina
Cons: the t.v. did not work.
9.6
Anonymous
Exceptional
01-13-2016
Beautiful resort with great staff!
Pros: Staff was excellent and attentive. Property is beautiful - beach and pool are great!
Cons: Wish there were more evening events getting younger people interacting and dancing!
10.0
Anonymous
Exceptional
01-04-2016
Exceptional
Pros: I am very happy with the Resort . We will come back.
Cons: We are very disappointed with Bioking.Com due the booking process didn't included our 8 years old son in the booking confirmation. I don't think will use Booking .com again, untill they responde and resolve the issue.
5.8
Anonymous
Okay
12-21-2015
Average service but nice location
Pros: Location was very nice and a lot of activities for the family.
Cons: Staff was very hit and miss, some good and some not very helpful. Everything took a long time to get complete when requested . Food was average and ease of booking restaurants was frustrating. Took was ok but tv didn't work all the time, our bed was average and the fold out bed they provided for our toddler was not fit for our dog, she ended up having to sleep on the couch. The maid service came some days and not others.
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