This oceanfront hotel located to the north of Miami Beach sets the bar high with luxury and elegance. The bathrooms are rave worthy. The separate shower features rain-forest shower head and television built into the mirror. The guest rooms are situated in four opulent towers with heightened exclusivity. There is more than $5 million worth of art throughout the hotel, which is evident as soon as you walk into the lobby. A two-story-high ceiling with hand-blown glass raindrop fixtures hang overhead, large canvas paintings adorn the walls and unique sculptures decorate the corridors. An upscale dining establishment offers up some of the best cuisine in Bal Harbour.
Smoke free premises. 124 units, some two bedrooms and kitchens. 18 stories, interior corridors.
Pros: The staff at this hotel was exceptional. They greeted us like family every time we entered the hotel, and any requests were tended to immediately. The beds in the rooms felt like the most delicious clouds, the view from the room was heavenly and there was even a luxurious SUV that drove us around the area, as part of a complimentary service!
Pros: Everything was great, starting from the reception and concierge staff to house keeping
everyone was friendly with us and it was a great experience with the Ritz Carlton
Also, they upgrade us to suite, it was awesome and super comfortable
Verified Hotel Guest
Family with Young Children
Pros: Location, facilities and staff, except cleanliness, was terrible!!!
Pros: Location on the beach was very nice. Room was specious
Free wifi worked well
Cons: Hotel felt very cold and not inviting. Service very official. Gym very smallk
Pros: Good location
Cons: Staff, restaurant, hospitality
family with young children
Pros: Very nice room,very friendly staff,all its fantastic
Cons: Far away from the center
Pros: The food and service was excellent.
Cons: The spa could have been cleaner.
Pros: Service was excellent. Every staff member was so kind and solicitous. It felt like they really cared that we should enjoy ourselves
Pros: Excellent house keeping
The concierge was very helpful!
Pool area and beach areas were great
Cons: 1) Restaurant on lobby floor has a bit of a boring decor or ambiance.
2)The bar on lobby floor is not that nice or inviting.
3) Hard to navigate to the pool.
4) TV in the hotel rooms does not have the best quality picture. TV could be a little bigger size.
5) Too much of a "residential" feel in the hotel. Not that inviting for tourist travelers.
Pros: Rooms very comfortable and well equipped .Staff pleasant and helpful.
Cons: The hotel is completely soulless. There is no bar after the pool bar closes at 6.30, apart from a small service bar counter in the Bistro. There were about ten customers in the bistro the nights I was there. This is not a place for your holidays and I would not return.
Pros: Restaurant breakfast. Abraham, beach attendant was great !
Cons: Traffic noise on balcony from Collins
Pros: Staff was very pleasant and helpful. We had a nice room with a great view and the hotel was quite and restful.
Pros: Nice and quiet position
Cons: Bar area and longe
Pros: Everything, staff were fantastic, great room with a good view, food and service were excellent
Cons: Not much in the surrounding area but wasn't a problem for us as the hotel was fantastic!
review category group of friends
Pros: The staff and food was amazing!!
Cons: Long ride to south beach.
Cons: Needs to be updated.. The furniture and appearance of the lobby
family with young children
Pros: the spacious rooms and great service
Cons: there was a construction going on and we were not informed by booking.com
Pros: Breakfast. Beach and the beach staff and pool staff were excellent !!
Cons: We booked and requested a quiet suite away from street on ocean side. They gave us suite on the street side and never attempted to move us. It was very noisy ! Couldn't open balcony doors and used ear plugs to sleep ! Request Atlantic Tower. Don't get Houlver tower !
Cons: No bar separate from restaurant
Only 1 restaurant with very limited menu
No concierge floor or any benefits for elite level guests
Pros: Staff was friendly and helpful, room was very nice and clean, luxury at its best.
Pros: Annie the bartender was super! Loved her
Cons: The restaurant was very very slow and not particularly creative. The waitstaff needs more training.
Pros: staff extremely attentive, first class service
location, right on the beach in a very upmarket area , excellent views from bedroom
very modern and clean
complimentary limo transport to nearby restaurant
Cons: hotel restaurant/bar
we were there at a quiet time and the restaurant had no atmosphere
staff recomended carpaccios just down the road which was excellent
Pros: Very comfortable room
Cons: Basic SPA (only small sauna and a small steam room), not so clean outside pool, not so clean sun beds around the pool, only basic pool bar, mediocre breakfast
family with older children
Pros: I enjoyed the pool area and most of all the awesome view in the room. The staff was very efficient and friendly.
Cons: The restaurant ambiance was a bit lonely and sad. The quality of the food was poor compared to the price. In general most of the selections we ordered were over cooked and just not Up to par with the hotel. Needs a better restaurant. The staff was friendly but not enough servers.
Cons: $$$$$ for what was there. Pool was very small.