The public areas here are very inviting and boast an elegant hint of European-style décor. Guest rooms are decorated in a classic style and have flat-panel televisions. Many rooms afford a lake view. The restaurant is a nice place to enjoy an adult beverage and get a great meal before retiring to your room for the night. It is open for breakfast on the weekends.
Smoke free premises. 100 units. 4 stories, interior corridors. Accessibility (Call).
Pros: The room was large enough, clean , and comfortable bed.
Cons: The room had a horrible smell everyday they cleaned..(whatever cleaning supply they use needs to change) my daughter went downstairs for a drink in the lobby (not from a vending machine just out in a basket) then realized it was a month expired..was not offered her money back or anything. Fridge in room (right next to the bed ..no microwave. Finally on my checkout day (check out is 12) housekeeping came to the door at 9:00am, I sent them away told her I was checking out at 12, she came back again at 11:00...I explained again I was leaving at 12..then we were leaving and she stared us down in the hallway and asked "are u done now!" So I let the front desk know ..I got some sorry excuse she can't see very well so she had the room wrong .....anyway that was it as if it was not a big deal..I kinda was annoyed. I won't stay here again just because it was brushed off as no big deal ..
9.6
Lynn
Exceptional
mature couple
09-10-2016
Pros: We were only going to stay here one night, but we ended up booking another night because we liked the accommodations.
Cons:
8.8
Nina
Excellent
family with young children
09-07-2016
Pros: We enjoyed staying here. The staff were quite friendly. The room was very clean and adequately sized for my family's 5-night stay. We liked the spacious bathroom with a separate tub and shower. Moderately comfortable beds, generous closet space, and the usual hotel amenities were all good. We would stay here again if we come to the area for another visit.
Cons: Our TV was not working well, but the cable was just loose, and once my husband tightened it, all was well. The pool and hot tub were not all that impressive, but we enjoyed some time using them. Really no other issues to speak of.
10.0
Christine
Exceptional
family with young children
09-06-2016
Pros: Location., look and friendly staff
Cons: NA
9.6
Paul
Exceptional
mature couple
08-27-2016
Pros: Mid week or weekend break its awesome..... Close to some great restaurants and shopping.... Rooms are spacious and clean.... No problems here.
Cons:
7.1
Ramon
Good
mature couple
08-26-2016
Pros:
Cons: Booking very late.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-16-2016
Pros: The people that work in there are very professional
Cons:
10.0
Nagy
Exceptional
family with young children
08-12-2016
Pros: A very elegant hotel with a beauty view to the bay. The bathroom is huge. The bed is comfy. I wanna come back.
Cons:
7.5
Ross
Good
mature couple
08-05-2016
Pros: The location to all the shops and dining.
Cons: The mattress was really hard did not care for that.
5.8
Kathleen
Okay
solo traveller
08-02-2016
Pros: The staff - everyone was really helpful - Michala especially! It's not always easy traveling as a single - this staff made me feel comfortable
Cons: I got lost getting there and the desk clerk that night wasn't able to help much - she didn't know the area
9.6
Bianca
Exceptional
mature couple
08-02-2016
Pros: Front desk was very professional and welcoming. We were able to check in early. The staff made our stay a pleasure
Cons: The pool cushions need to be replaced
9.0
Willem
Wonderful
Family with Young Children
07-30-2016
Pros: Beautiful room, with balcony and lakeview. Staff is very friendly and helpfull. Nice pool, good location, with shops andere restaurants nearby. Room is equiped with refrigirator. Beds are nice. Clean and beautiful hotel.
Cons:
8.8
Maureen
Excellent
mature couple
07-29-2016
Pros: Very nice staff! Had to stay here due to a flight cancellation...staffwas very accommodating!
Cons: Food was terrible!
10.0
James
Exceptional
Business Traveler
07-27-2016
Pros: Incredible spacious room with a sitting area and a very comfortable bed. Very clean and the staff was excellent. I have traveled the world and this hotel is above it's star rating. A great experience.
Cons: The breakfast was extra but excellent.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
07-26-2016
Pros: Location
Cons: Very Dirty Pool, No Internet, sugar ants in room
10.0
Vickie
Exceptional
mature couple
07-26-2016
Pros: The restaurant next door was great on the lake.
Cons: In room coffee was not very good. Bed could have been a little firmer.
8.0
Jeffrey
Very Good
07-23-2016
Pros: The separate shower was nice. Location was good for us.
Cons: The beds were very uncomfortable. The bathroom and shower floors were very slippery.
10.0
Kathleen
Exceptional
07-20-2016
Pros: Superior location, service, and staff.Always professional, courteous, and helpful.The Restaurant is Outstanding, and the food and beverages are fresh, teasonably pricrd and presented very nicely.Alwzys friendly and attentive.
Cons:
1.0
Twyla
Very Poor
07-19-2016
Pros: Would rather stay at a motel 6 no more complimentry breakfast staff is rude, pool and hottub dirty cant use !
Cons: We have frequently stayed at this hotel but will never return! At one time they were an upscale clean hotel with great service.This time room had spiders , pool unkept could not swim! And breakfast was over priced 225 for a cup of coffee!
8.8
Wilma
Excellent
mature couple
07-19-2016
Pros: Loved the linens, comfy bed. Great pool and grounds. Balcony over looked pool. Firepit
Cons: Can't think of anything that could have been better.
9.2
Tara
Wonderful
review category group of friends
07-19-2016
Pros:
Cons: The room was very warm at night.
9.2
Erik
Wonderful
review category group of friends
07-19-2016
Pros: It was close to the beach and the pool and tiki bar area was great very relaxing
Cons: The welcoming staff was rude. This hotel used to offer free breakfast and amazing service. The rooms smell musty and are not in good shape. This used to be one of my favorite hotels, so it saddened me that it has changed anshape.for the better.
6.3
James
Pleasant
mature couple
07-15-2016
Pros: It's beautiful. But temper this with comments on the facility...
Cons: Never in my entire vacation experience have I encountered the singlelargest hotel-staff-with -an-attitude than exists in this place. Theyabsolutely did not want to be bothered by a paying guest. There wereonly two exceptions: the on-duty manager, and the cleaning person; andon that subject, the consumables were not stocked (even on move-in),which is what precipitated the introduction to the surly front deskpersonnel, for the multiple trips that had to be made to get thesupplies which should have already been in, or replaced, in the room.And the restaurant ! Jeez, I must have missed a trend somewhere, but Iexperienced my Very First cuban sandwich with a layer of fish (possiblyTuna) spread on it. Tuna and pork just don't mix. I couldn'teven choke it down. Tg there was fast-food place handy. Wi-Fi wasspotty to the point of being unusable. Absolutely will not patronizethis place again.
10.0
Debra
Exceptional
mature couple
07-14-2016
Pros: This is a very clean hotel with a nice pool and an outside bar. One night they had a band . We enjoyed sitting out and listening. The rooms were clean and the cleaning staff were uniformed and pleasant.
Cons: When we book the hotel we were not aware that we could not use our AARP.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
07-13-2016
Pros: The view.
Cons: Uncomfortable bed and pillows. Cold water was warm, hot water was cold. A/C fan ran all night even when not cooling. Not very good TV channels allowed.
10.0
Evelyn
Exceptional
young couple
07-13-2016
Pros: Loved the bed and the round beds by the pool and the location! Would live to be back soon
Cons:
10.0
Linda
Exceptional
mature couple
07-08-2016
Pros: View of lake, large room, large bathroom, comfy beds, quiet and relaxing.
Cons:
9.6
Liz
Exceptional
mature couple
07-07-2016
Pros: The room was fantastic.
Cons: No restaurant in the lobby for breakfast.
9.6
Marc
Exceptional
mature couple
07-02-2016
Pros: Very nice room. Comfortable bed. Great bathroom! Nice facilities
Cons:
6.3
Dianed
Pleasant
young couple
06-28-2016
Pros: The staff was really nice and the place looked amazing.
Cons: The beds are way too hard it was very uncomfortable and nothing was open past 10. I had a late check in and i felt like the hotel didnt offer any amenities at night.
10.0
Patricia
Exceptional
review category group of friends
06-28-2016
Pros: We came with a group of friends and we found ourselves having multiple requests for the staff throughout our stay. We knew we must have been a pain but they always complied and even made sure to tell the next shift of people that we were there to keep an eye out on us.
Cons: the overnight lady was not that friendly.
8.0
Michelle
Very Good
Family with Young Children
06-22-2016
Pros: friendly staff, clean room and room was spacious
Cons:
10.0
Adam
Exceptional
family with older children
06-22-2016
Pros: This place is Paradise,location perfect,staff friendly,comfort amazing all the way to the memory foam mattress.I am excited to come back some day.
Cons:
10.0
James
Exceptional
Traveling as Couple
06-20-2016
Pros: Very courteous staff.
Cons: Shower entrance floor was slimy
9.2
Diane
Wonderful
review category group of friends
06-17-2016
Pros: Comfortable, clean and friendly helpful staff
Cons:
10.0
Robert
Exceptional
06-16-2016
Pros: Very nice property, close to many conveniences and Naples. Well run, nice staff. Good for business and leisure, resort atmosphere without the resort price gouging going on right now with high resort fees, high parking fees, etc
Cons: Nothing
5.0
Verified Hotel Guest
Fair
Business Traveler
06-13-2016
Pros: Location
Cons: The hotel charges for the business center because of free internet that does not work in the rooms. There were ants in my room and the shower did not drain. The restaurant is not even a restaurant.
8.0
Michael
Very Good
Traveling as Couple
06-11-2016
Pros: Room size, parking, small but nice pool area, close to outlet
Cons: Unfortnately they don't have complimentary breakfast anymore.
10.0
Amanda
Exceptional
mature couple
06-07-2016
Pros: The bathroom was amazing
Cons:
10.0
Rosemary
Exceptional
review category group of friends
06-05-2016
Pros: Yes
Cons: Pillows weren't comfortable
5.4
Jonathon
Fair
young couple
06-02-2016
Pros: Pool and hotel was nice
Cons: They have charged my card above and beyond what we agreed and keep charging everyday now I'm getting extra payments so far 5 payments for 16.99 which I didn't agree
8.8
Mark
Excellent
mature couple
06-02-2016
Pros: Quirky
Cons: Old bathroom
8.3
Francine
Very Good
mature couple
05-29-2016
Pros: This hotel is very peaceful, & the staff at the front desk are wonderful.
Cons: Our last day we were leaving the room to hang out at the Promenade & saw the Cleaning cart next door, literally the room next to so we figured OK great we're next, so we stayed outside at the Promenade for an hour, went back to the hotel & the cart was still in the same spot & our room hadn't been touched, so we decided to sit in the sitting room with the fire place & read the newspaper & a magazine & we were there for another hour, my husband went to check to see if our room had been serviced & it wasn't, I got tired of waiting & told him I just wanted to go back to the room regardless. Then about 2-3 hours later Jeff at the front desk called & asked us if we would want our room serviced because housekeeping was ready to do it, & I explained to him we were gone for 2 hours, & he proceeded to say well they have other rooms to service as well, little did he know the Cart was sitting next door to our room for over 2 hours. I personally don't think it take 2 hours to clean a room. Anyways I told him we will just take some fresh towels.
9.6
Kjbn
Exceptional
family with older children
05-28-2016
Pros: Spa and pool - nice calm hotel - neighboring Italian deli and restaurant -
Cons: Noise from the Road
8.3
Paul
Very Good
young couple
05-18-2016
Pros: The balcony, the location, the bath, the size and the mattress.
Cons:
3.8
Raymond
Poor
family with older children
05-17-2016
Pros: Nothing
Cons: Rooms smelled like bleach. Dirty.
7.1
Pamela
Good
mature couple
05-12-2016
Pros: The ambiance of the hotel and surroundings were lovely. Staff friendly and helpful. Maids
wonderful to us. Pool and the restaurant on site great.
Cons: Mattresses and pillows not comfortable. My
husband developed a very painful arm affliction that was better once he had a softer
bed in other hotels we stayed in traveling home. No" included in the room charge breakfast?" That was a disappointment.
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