Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The property offers spacious one- and two-bedroom suites that have a homey feel. Each has a living room with a sleeper sofa. The main gatehouse has a comfy seating area with a fireplace. The pool is quite inviting and located in a tropically landscaped courtyard. There is an outdoor living room area that is complete with two gas barbecue grills. This is a great place to relax after a long day of travel.
Smoke free premises. 112 kitchen units, some two bedrooms. 2 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 38 guests
Showing reviews 1 - 5 of 46
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was great.
Cons: Can't think of anything.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Easy to get to from the airport. Nice rooms. Breakfast was good, although we had to leave early to be at the airport at 0530. The week before we had breakfast and it was excellent.
Cons: I chose and paid for a 2 bedroom, 2 bathroom suite. It was a choice I had and paid extra for it. We were put in a room with a king bed. She was rude and told me that it was not guaranteed and they just gave me any room. I showed her the paper that guarant
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great staff and clean rooms. Service was outstanding
Cons:
10.0
Anonymous
Exceptional
07-31-2017
Very comfortable and relaxing
Pros:
Cons: Couldn't get the WiFi on
10.0
Anonymous
Exceptional
07-26-2017
Exceptional
Pros: Great service and great breakfast!
Cons: Everything was great!
4.2
Anonymous
Disappointing
07-24-2017
Nancy the worst employee ever!!
Pros: The breakfast & coffee was the best part!
Cons: They have bed bug in the pull out sofa bed. Nancy the assistant manager is rude & very unfriendly. They overcharged my card $25 & when I asked for extra towel because their was only 2 in my room. Nancy got an attitude & threw them on the counter & stayed her exact words. There are no more for you after this. I said sorry for the inconvenience. I absolutely had a horrible time & this was my first family vacation in over 10years. Thank Hilton!
5.8
Anonymous
Okay
05-22-2017
Wait until the refurbishment is...
Pros: Nice property
Cons: The property is currently being refurbished, which is a major inconvenience.
On Saturday it was a grab and go cold breakfast.
They charged my about $30 more then what was listed on my booking confirmation.
7.9
Anonymous
Good
05-16-2017
Good
Pros:
Cons: The construction
6.3
Anonymous
Pleasant
05-01-2017
More than adequate for the...
Pros: Staff- in particular the lady-Carolina taking care of the breakfast buffet was very attentive and she made a great effort to be friendly and to remember your name as well as recommending places to go.
Cons: The facility is under construction so I guess criticism of the older rooms is not relevant with stain carpet in the halls etc. I think the transition to the Hilton brand will be very good for the place.
7.1
Anonymous
Good
05-01-2017
Good
Pros:
Cons: Bacon was burnt. Ok, breakfast.
9.6
Anonymous
Exceptional
04-18-2017
Great room, good bed, delicious...
Pros: Great staff!!! Really good breakfast. Only complaint was their treadmills were broken. They were giving free passes to go to the gym next door though. The nicest staff I've ever experienced!
Cons: Broken treadmills
10.0
Anonymous
Exceptional
04-16-2017
Best Hotel Experience Ever!
Pros: This is one of the nicest hotels I've ever stayed at, and at a great price! The value is definitely worth it. Large spacious rooms had 2 beds with a pullout sofa, 2 large high-quality HD TVs, a full kitchenette with utensils, nice pool, pet friendly, breakfast, exercise room, secured entry, and best of all, everything was CLEAN. Staff were very nice and accommodating as well. Overall, a great experience. I would have stayed here another week, but they had no more availability.
Cons: There was no availability for the entire length of my stay. Other than that, it was the perfect experience.
6.7
Anonymous
Pleasant
03-01-2017
Excellent staff and food in...
Pros: Staff were very friendly and accommodating. The food for breakfast and happy hour helped to make up for other deficiencies. The pool and common area lobby were nice places to gather with family to play board games, etc.
Cons: In general the building needs quite a bit of updating and they seem short staffed. Room didn't get made up until 2 PM after three requests. Our stove burner never did get repaired. No repairmen on duty over the weekends. Coffee table/ottoman in living room was beyond worn out. The sofa sleeper was really not at all acceptable. Stains on carpet, upholstery, ironing board cover. Screen hanging unattached outside our window. Never enough towels at pool. In all a number of things that might have been understandable individually but added together definitely put a damper on our visit. Overall the suite felt a bit dirty. Again, the staff could not have been nicer. There just needed to be more of them. We observe them cleaning rooms at 6 o'clock at night. For the price it was disappointing.
6.3
Anonymous
Pleasant
02-21-2017
Pleasant
Pros: Near Bush Garden
Cons: Price,furniture, appearance orden the room. You can hear everything from the hallway. We had an emergency evacuation and I have some dissability that was very difficult to use the stairs. I asked at the front desk for handycap access and there was none at the time i checked in. Very dissapointed . I will never want to go there.
10.0
Anonymous
Exceptional
01-16-2017
It was excellent I will...
Pros: Everything was excellent..
Cons:
10.0
Anonymous
Exceptional
01-04-2017
Appreciate the suite space and...
Pros: Nichole, Front Desk, very helpful and a joy to visit with.
Cons: More space for all the folks wanting breakfast
8.3
Anonymous
Very Good
01-02-2017
Good with some minor improvements...
Pros: Clean. Cozy. Wonderful staff.
Cons: Not many options for breakfast. Drury inn has complimentary dinner every day of the week. Building poorly lit at night especially parking lot. Kitchen was a bit small with not many accessories. No bowls or kettle for boiling water. Sofa matress not very comfortable.
6.7
Anonymous
Pleasant
11-14-2016
I was only there one...
Pros: great location
Cons: bathroom was in the bedroom and person on the couch had to enter bedroom to go to bathroom in the middle of the night.
7.9
Anonymous
Good
11-07-2016
Nice but not worth the...
Pros: Beds
Cons: Had a roach in one of the bathroom
8.8
Anonymous
Excellent
10-25-2016
Fabulous
Pros:
Cons: Less happy hour and better breakfast. More selections
5.8
Anonymous
Okay
10-19-2016
Okay
Pros:
Cons: Room was not up to a Hilton Standard , furniture and carpet was very wore and kinda nasty
7.5
Anonymous
Good
09-20-2016
All in all it was...
Pros: Roomy, comfortable- staff very helpful.
Cons: I choice this location primarily for the shuttle availability- but they did not have Sunday service or early service to airport on Monday which was the PRIMARY reason choosing this location
5.8
Anonymous
Okay
07-05-2016
Okay, but can be way...
Pros: Having a suite was beneficial. Pool was good for the kids.
Cons: The food wasn't that great. The only thing that was good was the waffles.
The beds were uncomfortable. I thought that cribs would be available, but it was a pack and play that had stains and wobbly. It's a good thing I brought the babies sheets, because I could not let him lay in that without one. It looked uncomfortable, and he got up multiple times during the night. If I knew that was what was available, I would have brought a clean one from home. The plumbing was slow (water took time going down the drain).
7.5
Anonymous
Good
05-31-2016
Homewood Clearwater
Pros: Location was convenient to most things. Staff were polite and courteous. Room size and layout were nice.
Cons: Bed was a little soft, parking was an issue and the door keys did not work.
7.9
Anonymous
Good
05-29-2016
Comfortable accomodations
Pros: Nice salad at the evening reception.
Cons:
9.6
Anonymous
Exceptional
04-26-2016
Exceptional
Pros: Sofa bed was super hard could feel the botton of the sofa
Cons:
6.3
Anonymous
Pleasant
03-27-2016
It was okay but room...
Pros:
Cons: The room smelled and the person at the front desk didn't to concerned
7.5
Anonymous
Good
01-07-2016
Convenient to the interstates, not...
Pros: The room was comfortable and the pool area is nice. Easy access to the interstates heading into Tampa, and easy access (driving) to all of the local beaches.
Cons: The front desk staff is excellent, but the housekeeping staff, though friendly, seemed to be running on a tight budget. We had to repeatedly ask for toilet paper, so we just went and bought some (we were there for a week). If we didn't ask for our rooom to be cleaned, it would go uncleaned. They were repeatedly out of towels and when we got there ALL of the dishes were dirty. . . we didn't complain, we just washed them ourselves. My main complaint: this hotel advertises free breakfast, but the food is ABSOLUTELY UNEDIBLE!!! There is no way that the staff is eating the garbage that they put out for the guests each morning. Luckily there are plenty of good restaurants nearby. They MUST overhual their food and beverage department, or stop calling themselves a Hilton.
7.1
Anonymous
Good
12-04-2015
Great rooms, location good; very...
Pros: Location, rooms
Cons: Breakfast
9.2
Anonymous
Wonderful
10-11-2015
Superb
Pros:
Cons: The room we had the sheer curtains were all ripped up...not pretty...other then that it was great
8.3
Anonymous
Very Good
09-09-2015
Advertised wrong room types
Pros: Great hotel and location. Rooms very clean and roomy. Pool looked good and clean..
Cons: Breakfast needed to have staff around to fill up empty things, Waited 15 mins to get some Orange juice,staff were no where to be seen!! although it was ok what bit was left !!
Staff was unhelpful and told us that the room was big enough for 5 people but that was clearly not the case, had to waste an hour at reception to ring bookings.com to sort out!!! I had paper work clearly saying there was 5 of us and that there was 2 beds and a sofa bed !! But both hotel and bookings.com were blaming each other !! After an argument with both I was finally given aother room..didn't want the hassle or argument on an holiday of a lifetime !!
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