The property features amenities that appeal to both business and leisure travelers. Guest rooms are spacious and have various layouts; they are decorated in dark wood tones and have granite accents. The contemporary lobby features a vibrant décor, upscale textures, a live fish aquarium and natural lighting that exudes a warm aura. The pool area, with its tropical landscaping and abundant seating, might be one of the hotel's largest draws.
Smoke free premises. 126 units. 5 stories, interior corridors. Accessibility (Call).
Cons: door didnt lock automatically- i reported to front desk
9.0
Anonymous
Wonderful
07-21-2017
Pros: Front desk staff, when called, were very responsive to address question or issue.
Cons: Housekeeping came at 8:30 in the morning, (we had checked in at 4 am due to flight delay), shooed them off saying we hoped to sleep in, then she proceeded to be loud outside the door. Room was sparse in a couple of minor things, such as no soap dish
8.0
Anonymous
Very Good
07-21-2017
Pros: Great place.
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros:
Cons: Beds were terrible!!!
10.0
Anonymous
Exceptional
07-21-2017
Pros: Over the top! I have stayed in a lot of hotels in my years but this place out did themselves. Staff went out of their way to make sure you had everything you needed. Price was very fare too. House cleaning was exceptional! Quiet location too! A+
Cons: Only thing I could say about this place was the food prices were fairly high. And I could not turn down my AC.
10.0
Anonymous
Exceptional
07-21-2017
Pros: VERY friendly staff. The front desk gentleman was very helpful and accomodating. I had to movey date a couple of times. He was very flexible and patient.
Cons: Rooms immucaculatly clean!
10.0
Anonymous
Exceptional
07-10-2017
Exceptional
Pros: Excellent service, Excellent place
Cons:
6.7
Anonymous
Pleasant
06-20-2017
Just average
Pros: The staff was amazing. Parking very convenient
Cons: The facility was a bit dirty. No pool towels available food very expensive on site for such an average hotel. I've stayed at many Hilton Gardens but this one is definitely below average to those I've stayed at in the past.
7.9
Anonymous
Good
06-12-2017
Good
Pros: Staff was very nice smooth check-in. Room was clean and smelled good.
Cons: The bed was not comfortable at all it was hard as a rock. The hot tub did not get hot at all..
3.3
Anonymous
Poor
06-05-2017
Florida
Pros:
Cons: Service was poor. Rooms weren't cleaned properly
7.5
Anonymous
Good
05-21-2017
Good
Pros:
Cons: No commeny
7.9
Anonymous
Good
05-03-2017
Good
Pros: When Marshall served breakfast, you got eggs. BEST EMPLOYEE
Cons: The website led you to think you had an airport shuttle, NOT at this location. IT SHOULD BE CHANGED.
8.8
Anonymous
Excellent
04-24-2017
A great stay in Fort...
Pros: The pool water was heated. Gayle at the front desk was extremely friendly and helpful. My room was clean and up to date. Breakfast choices and the dining area were wonderful, neat and clean!
The WiFi always was available and worked well. The lobby was very neat, clean and had plenty of space to sit. Housekeeping staff were very friendly and helpful, too!
Cons: The pool area needs a little bit more attention with pool towels being checked for availability. Also the used pool towels need to be picked up more frequently. It would be nice if they hosed down the loungers in the mornings as there is quite a bit of bird "activity" in that area. I heard other guests complain of the hot tub not being clean so I did not venture there to check it out. So perhaps that needs to be attended to more often.
10.0
Anonymous
Exceptional
04-17-2017
great experience
Pros: Great room met my accommodations well. We left items my accident. The manager called and said they would mail them to us. Very pleased with our stay
Cons: Bed not as soft as I would like
10.0
Anonymous
Exceptional
04-09-2017
A little piece of happiness
Pros: The staff were amazing and I enjoyed Fried Fish Friday. I got stuck in Fort Myers for 2 nights due to weather and the hotel and its staff were a piece of happiness in this frustration.
Cons:
10.0
Anonymous
Exceptional
03-27-2017
Friendly, clean and comfortable.
Pros: Clean and comfortable. The coffe and tea bar.
Cons:
7.1
Anonymous
Good
03-24-2017
Good
Pros: Good price, 15 min drive to Sanibel Island. Movie theater and lots of restaurants within 5-10 min drive. Nice salt water fish tank in the lobby.
Cons: Could have used a few more towels for the three of us.
9.6
Anonymous
Exceptional
03-13-2017
Exceptional
Pros: Clean, friendly staff, nice property
Cons: The pillows were too soft. Made for a very uncomfortable sleep.
5.4
Anonymous
Fair
02-28-2017
Passable
Pros:
Cons: Pillows were flat and not comfortable. Bed was hard
10.0
Anonymous
Exceptional
02-17-2017
The overall stay fantastic. I...
Pros: I love everything about it
Cons: No complaints
8.8
Anonymous
Excellent
02-07-2017
Fabulous
Pros: The chocolate chip cookies at the counter!
Cons: The hot tub was broken all weekend. It wouldn't get warm. They had to keep resetting it, which took about 2 hours for it to reheat. We are paying high prices to stay there since it's in season and we couldn't use the hot tub, which is the reason why we wanted to stay there. Management needs to get that fixed asap permenatly. It's not fair to the customers paying all this money and can't use it.
7.5
Anonymous
Good
01-26-2017
Good
Pros:
Cons: There was significant condensation gathering above the window and mold was highly visible. The whole HVAC system did not seem well-designed for the Florida climate.
10.0
Anonymous
Exceptional
01-20-2017
Location
Pros: Location
Cons: NA
7.5
Anonymous
Good
01-17-2017
Good
Pros:
Cons: No complimentary breakfast. The beds too small. No sufficient towels and toilet paper
9.2
Anonymous
Wonderful
01-13-2017
Surprising good value.
Pros: The beds were very comfortable and the various amenities (Microwave, coffee maker, hair dryer) all worked and were useful.
A very good value for the price.
Cons: Upon entering, the room had a musty smell. After a while, you would get used to it and not notice it anymore. Also, the tub was a little slippery and the single grab bar was poorly located if needed to prevent a fall.
10.0
Anonymous
Exceptional
12-24-2016
Exceptional
Pros: Loved the quality and the size of the room. Also how close it was to the venue I was working out of for the week.
Cons: I wish there was a free continental breakfast option on top of the nicer $10 buffet.
6.3
Anonymous
Pleasant
12-20-2016
Could have been better
Pros: The location was good and also the breakfast (not included in the price of the room)
Cons: The carpet in the room was not clean. It could have used some vacuum.
The room had a smell of humidity.
4.6
Anonymous
Disappointing
12-14-2016
Better value and more comfortable...
Pros: Free parking
Cons: Poor value. Loud music from a band on Saturday night which reverberated through the hotel until nearly midnight. Wanted an early nights sleep but kept awake because of the loud music.
6.7
Anonymous
Pleasant
12-05-2016
Good place but not what...
Pros: The location was perfect for our trip
Cons: My face broke out in hives with whatever soap they wash the pillowcases with so that was very unpleasant
5.8
Anonymous
Okay
11-15-2016
mixed experience
Pros: entry area is inviting
server at breakfast was very attentive.
Cons: dog barking in next room woke us at 3:00 a.m. When telling the front desk clerk about this, learned that there is not a separate floor for guests to stay with pets, so this is a problem.
additionally, desk clerk did not offer to comp our breakfast as a gesture of good will.
breakfast is an additional $10.95 a person
while front lobby is nice and inviting, the room itself felt tired and dated.
5.0
Anonymous
Fair
11-15-2016
BUGS IN ROOM
Pros: The location
Cons: The carpets were filthy, we had palmetto bugs(roach) in our room. They were at first reluctant to give a replacement room. Stating bugs are not a good reason. YES IT IS.
3.8
Anonymous
Poor
11-09-2016
Don't stay here
Pros: nothing
Cons: The first room we were checked into smelled like mildew and urine/feces. My son said, 'the chair smells like someone pooped on it!'. I had to ask to move, the second room smelled a little better, but the roll-away bed we requested wasn't available, then when the hotel found one, it had blood all over the mattress and the springs poked through the mattress. It wasn't made, so guests were expected to make the bloody mattress. We moved to a 3rd room, which had an air purifier in it, it still smelled like mould, but we stayed since we could not get a refund and bought an air mattress for our son. Do not recommend staying here.
3.3
Anonymous
Poor
08-30-2016
Poor
Pros: Na
Cons: The room had a very strong smell, carpet sticky, stinky room, the floor I was assigned it was on the 1st floor, which I was hoping for a higher floor.... so disappointed
10.0
Anonymous
Exceptional
08-27-2016
Exceptional
Pros:
Cons: Was charged twice on credit card
7.5
Anonymous
Good
08-10-2016
Close to Naples
Pros: Bed was comfy....convent located definately recommend for people who ate traveling to ft.myers
Cons:
8.0
Anonymous
Very Good
07-23-2016
Enjoyable trip
Pros: Liked the warm cookies, coffee maker in room. The staff was very friendly.
Cons:
8.8
Anonymous
Excellent
06-21-2016
Great Hotel: quiet & clean.
Pros: Nice hotel with a small quaint hotel atmosphere. Rooms are clean and bed comfy.
Cons: The pool area closed at night. There's virtually no outdoor seating and it would be great if that small pool area could be used as seating
9.6
Anonymous
Exceptional
06-04-2016
Fine first visit to Fort...
Pros: Staff was great! Enjoyed the breakfast and talking to the chef. Pool area clean.
Cons:
9.6
Anonymous
Exceptional
05-10-2016
Comfortable stay and really convenient...
Pros: So pleased with the comfort of the beds...... I wanted to take it home with me!
Cons: We couldn't fault anything.
5.0
Anonymous
Fair
04-02-2016
For the price, find another...
Pros: Nice entrance with water and coffee available. Restaurant available. Fluffy pillows, adequate size rooms. "Kitchenette"
had coffee, tea supplies. Liked having the refrigerator and microwave option even though we did not use them. Iron and board.
Cons: It was old, needed refurbishing. The hallway carpets were stained and dirty. The decor's colors were obviously meant to cover dirt and stain, but did not. The room smelled musty. Our sheets had stains on them. The bathroom did not have a fan. No paper or notepads. Quite expensive....for the price, a small complimentary breakfast would be expected.
9.2
Anonymous
Wonderful
01-19-2016
Superb
Pros: Very good Break for just 10 Dollar extra!
Cons:
6.3
Anonymous
Pleasant
12-23-2015
Ok for quick trip
Pros: Bed comfortable
Staff pleasant
Cons: Ac unit didn't work
Rugs dirty
Tired bathroom
Shower nozzle loose
5.4
Anonymous
Fair
11-21-2015
Passable
Pros: Was suitable for a business trip but not holiday
Cons: Found the waiter at breakfast quite hostile and rude, not welcoming or helpful
9.2
Anonymous
Wonderful
09-28-2015
Typically excellent for Hilton.
Pros: The breakfast staff was outstanding. Very attentive and friendly.
Overall this is an excellent property. Everything I have come to expect from Hilton.
Cons: Nothing.
7.9
Anonymous
Good
09-13-2015
Comfortable stay, great breakfast and...
Pros: Breakfast , service and price.
Cons:
10.0
Anonymous
Exceptional
08-24-2015
enjoyed everything but the breakfast.
Pros: Comfortable beds clean room very nice staff and very helpful
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