The property features amenities that appeal to both business and leisure travelers. Guest rooms are spacious and have various layouts; they are decorated in dark wood tones and have granite accents. The contemporary lobby features a vibrant décor, upscale textures, a live fish aquarium and natural lighting that exudes a warm aura. The pool area, with its tropical landscaping and abundant seating, might be one of the hotel's largest draws.
Smoke free premises. 126 units. 5 stories, interior corridors. Accessibility (Call).
Cons: door didnt lock automatically- i reported to front desk
3.0
Verified Hotel Guest
Poor
Traveling as Couple
10-13-2017
Pros: location was ok.
Cons: The bed was uncomfortable. They closed they pool 1/2 hour before listed time. Overall was below expectation. Will not go here again.
10.0
Joni
Exceptional
Solo Traveler
10-13-2017
Pros: Over the top! I have stayed in a lot of hotels in my years but this place out did themselves. Staff went out of their way to make sure you had everything you needed. Price was very fare too. House cleaning was exceptional! Quiet location too! A+
Cons: Only thing I could say about this place was the food prices were fairly high. And I could not turn down my AC.
10.0
Verified Hotel Guest
Exceptional
10-13-2017
Pros: VERY friendly staff. The front desk gentleman was very helpful and accomodating. I had to movey date a couple of times. He was very flexible and patient.
Cons: Rooms immucaculatly clean!
10.0
Delroy
Exceptional
Group Traveler
10-13-2017
Pros: It was in a nice location with plenty of eateries. It was also close to where the Championships was being held.
Cons: Staff was quick to tell us that they'll call the cops to throw us out because we were talking too loud. We asked for a connecting room because we are a sports team playing in a Championship but we did not receive any of those rooms.
9.0
Toyia
Wonderful
Family with Young Children
10-13-2017
Pros: Everything was good.
Cons: I didn't know that breakfast was not free.
7.1
Arthur
Good
solo traveller
10-02-2017
average at best.
Pros: They were doing construction on the floor sometimes you could not get up to your room. Aggravating. Could not come and go as I wanted.
Cons: Waited 20 minutes at the desk for check out no one ever showed up. Had to leave. Called when I was on the road.
5.8
Hajnalka
Okay
review category group of friends
09-16-2017
Okay
Pros: Location was convenient to my near by business meetings
Staff was friendly
Comfortable but nothing special
Cons: I expect more from a Hilton
Rooms smells like mould/damp , this could be from AC
9.6
Gary
Exceptional
young couple
09-04-2017
Overall...a very nice weeklong stay!...
Pros: Staff and management were outstanding.......
Cons: A minor thing....getting into and out of the location......only one entrance and it was almost hidden. It is behind another building....after the first time...great, it was just finding it the first time while getting in late at night....
9.6
Anonymous
Exceptional
young couple
09-04-2017
Exceptional
Pros:
Cons:
8.8
Anne
Excellent
solo traveller
09-01-2017
It was a comfortable alternative...
Pros: Lobby was welcoming w snacks and very very helpful staff. Room was spacious and well laid out. Nice large shower/tub.
Cons: Cthe digital clocks in the room were waaaay wrong. The mattress was hard. It def needed a memory foam topper. And the dead bolt would not lock from poor alignment.
9.6
Anonymous
Exceptional
solo traveller
08-05-2017
Exceptional
Pros:
Cons:
6.7
Keith
Pleasant
solo traveller
08-04-2017
Staff friendly but no oversight...
Pros: Breakfast buffet was good. Bedding was comfortable. Cold air good.
Cons: It took a long time to find a staff member, I had to request a room change in the middle of the night because to people in the next room were loud, kids screaming, and no one around to help me at the front desk. Eventually the front desk person shows up and I requested a quiet room away from other guests. I was there on business and got very little sleep.
3.8
Maria
Poor
family with young children
08-01-2017
Poor
Pros:
Cons:
5.4
Hector
Fair
young couple
07-31-2017
Very disappointed Hilton
Pros: Location
Cons: A/C
Hot tub was broken
Very dated furniture
Very worn carpets
10.0
Juan
Exceptional
young couple
07-12-2017
Exceptional
Pros:
Cons:
10.0
Inghel
Exceptional
family with young children
07-10-2017
Exceptional
Pros: Excellent service, Excellent place
Cons:
10.0
Juan
Exceptional
young couple
07-09-2017
Great quiet place .. great...
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
06-27-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
family with young children
06-21-2017
Good
Pros:
Cons:
6.7
Dayna
Pleasant
family with young children
06-20-2017
Just average
Pros: The staff was amazing. Parking very convenient
Cons: The facility was a bit dirty. No pool towels available food very expensive on site for such an average hotel. I've stayed at many Hilton Gardens but this one is definitely below average to those I've stayed at in the past.
7.9
Michelle
Good
review category group of friends
06-12-2017
Good
Pros: Staff was very nice smooth check-in. Room was clean and smelled good.
Cons: The bed was not comfortable at all it was hard as a rock. The hot tub did not get hot at all..
3.3
Kaitlyn
Poor
young couple
06-05-2017
Florida
Pros:
Cons: Service was poor. Rooms weren't cleaned properly
9.2
Osmel
Wonderful
family with young children
05-30-2017
Superb
Pros:
Cons:
10.0
Jade
Exceptional
young couple
05-23-2017
Exceptional
Pros:
Cons:
7.5
James
Good
solo traveller
05-21-2017
Good
Pros:
Cons: No commeny
10.0
Maxine
Exceptional
solo traveller
05-17-2017
Exceptional
Pros:
Cons:
7.9
Robert
Good
family with young children
05-03-2017
Good
Pros: When Marshall served breakfast, you got eggs. BEST EMPLOYEE
Cons: The website led you to think you had an airport shuttle, NOT at this location. IT SHOULD BE CHANGED.
8.8
Steven
Excellent
family with young children
04-27-2017
Fabulous
Pros:
Cons:
8.8
Katherine
Excellent
solo traveller
04-24-2017
A great stay in Fort...
Pros: The pool water was heated. Gayle at the front desk was extremely friendly and helpful. My room was clean and up to date. Breakfast choices and the dining area were wonderful, neat and clean!
The WiFi always was available and worked well. The lobby was very neat, clean and had plenty of space to sit. Housekeeping staff were very friendly and helpful, too!
Cons: The pool area needs a little bit more attention with pool towels being checked for availability. Also the used pool towels need to be picked up more frequently. It would be nice if they hosed down the loungers in the mornings as there is quite a bit of bird "activity" in that area. I heard other guests complain of the hot tub not being clean so I did not venture there to check it out. So perhaps that needs to be attended to more often.
10.0
Patricia
Exceptional
solo traveller
04-22-2017
Superb!
Pros:
Cons:
10.0
Connie
Exceptional
family with young children
04-17-2017
great experience
Pros: Great room met my accommodations well. We left items my accident. The manager called and said they would mail them to us. Very pleased with our stay
Cons: Bed not as soft as I would like
10.0
Garry
Exceptional
solo traveller
04-09-2017
A little piece of happiness
Pros: The staff were amazing and I enjoyed Fried Fish Friday. I got stuck in Fort Myers for 2 nights due to weather and the hotel and its staff were a piece of happiness in this frustration.
Cons:
10.0
Andrea
Exceptional
family with young children
03-27-2017
Friendly, clean and comfortable.
Pros: Clean and comfortable. The coffe and tea bar.
Cons:
7.1
Hchoi
Good
family with young children
03-24-2017
Good
Pros: Good price, 15 min drive to Sanibel Island. Movie theater and lots of restaurants within 5-10 min drive. Nice salt water fish tank in the lobby.
Cons: Could have used a few more towels for the three of us.
7.1
Robert
Good
family with young children
03-24-2017
Good
Pros:
Cons:
6.7
Rrohder
Pleasant
young couple
03-14-2017
Pleasant
Pros:
Cons:
9.6
Augman58
Exceptional
family with young children
03-13-2017
Exceptional
Pros: Clean, friendly staff, nice property
Cons: The pillows were too soft. Made for a very uncomfortable sleep.
7.5
Art
Good
young couple
03-13-2017
Second time staying there. Staff...
Pros:
Cons:
7.9
Anonymous
Good
review category group of friends
03-05-2017
Good
Pros:
Cons:
5.4
Gerard
Fair
young couple
02-28-2017
Passable
Pros:
Cons: Pillows were flat and not comfortable. Bed was hard
7.9
Pope
Good
family with young children
02-28-2017
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
young couple
02-27-2017
Pleasant
Pros: bed was comfortable
Cons: there was water on the carpet in my room and the business center computer and printer was extremely slow.
10.0
Vincent
Exceptional
young couple
02-26-2017
Exceptional
Pros:
Cons:
10.0
Keith
Exceptional
young couple
02-17-2017
The overall stay fantastic. I...
Pros: I love everything about it
Cons: No complaints
10.0
Duane
Exceptional
solo traveller
02-15-2017
Exceptional
Pros:
Cons:
8.8
Sara
Excellent
solo traveller
02-07-2017
Fabulous
Pros: The chocolate chip cookies at the counter!
Cons: The hot tub was broken all weekend. It wouldn't get warm. They had to keep resetting it, which took about 2 hours for it to reheat. We are paying high prices to stay there since it's in season and we couldn't use the hot tub, which is the reason why we wanted to stay there. Management needs to get that fixed asap permenatly. It's not fair to the customers paying all this money and can't use it.
10.0
Kathy
Exceptional
family with young children
01-29-2017
Exceptional
Pros:
Cons:
7.5
Taylor
Good
young couple
01-26-2017
Good
Pros:
Cons: There was significant condensation gathering above the window and mold was highly visible. The whole HVAC system did not seem well-designed for the Florida climate.
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