Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Classification): I love that this is one of the only hotels in South Florida with a casino! I'll play poker and blackjack for a few hours before retiring to my room.
The ambience is musically vibrant and rock n' roll is the theme at this gaming resort. As soon as you walk through the doors you can hear the sounds of the slot machines and the shuffle of the cards! The public areas are decorateded with memorabilia, including pictures and clothing from iconic bands and musicians. There are restaurants located within the public areas of the hotel and then many more situated within the Seminole Paradise shops and restaurant area. There's a spectacular pool area with a slide, a mountaintop whirlpool, an island bar and cascading waterfalls. There is so much to do at this property that it seems unfathomable to leave. There is even a man-made beach for those looking for a more tropical feel. The guest rooms are tastefully decorated in the latest industry styles, which feature 42-inch flat-panel televisions and upscale bedding. Concerts, restaurants, gambling, comedy shows, nightclubs, shopping and recreational activities are all at your fingertips!
469 units. 12 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, cabanas, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 666 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Rooms were clean and staff was friendly. Great place to stay when seeing a concert.
Cons: HATED the fact that just to check in to the hotel we had to partially walk through the casino that smelled so incredibly bad of smoke! We had to walk through the casino area every time we went any where which caused our clothes to smell horrific!!
10.0
Mary
Exceptional
Group Traveler
06-23-2017
Pros: Clean, new and beautiful
Cons: Cost of valet parking at $25.00 excessive!
10.0
Erika
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff friendliness room and pool
Cons: No
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Everything in one place food, entertainment, casino and a nice pool.
Cons: The smell in the casino and surrounding area of cigarettes was disgusting! We booked because it was cheap during boatshow time. Would not stay again because of the smell of smoke. No issues with smell of smoke in the room.
6.3
Chuneva
Pleasant
review category group of friends
06-23-2017
Pros: Nice hotel, friendly staff, excellent swimming pool
Cons: expensive parking, too much cigarrettes odor
9.6
Carole
Exceptional
family with young children
06-20-2017
Pros: Nice hotel, staff friendly, love the casino!
Cons: Should have a shuttle to go to the docks for cruises!!
8.8
Alphonse
Excellent
young couple
06-19-2017
Pros: I thought our stay was exceptional except for breakfast. the service was terrible and food was cold and terrible. I complained at check out was was told I should have complained at the restaurant.
Cons: breakfast!!!
7.9
Pamela
Good
young couple
06-17-2017
Pros: Bathrooms are amazing. Hallways clean. Atmosphere was good. Spa, wonderful, amazing!
Cons: The money that gets or on "hold" for every one of your nights. Food was overpriced.
8.8
Helen
Excellent
young couple
06-14-2017
Pros: Staff were extra helpful for an early check in
Cons: Smoking
10.0
Cici
Exceptional
review category group of friends
06-13-2017
Pros: Nice pool & room service
Cons:
10.0
William
Exceptional
young couple
06-10-2017
Pros: excellent...
Cons: no complants had a great time service great concert ..out standing...love the security as well..didnt leave the property for nothing ..nada....all good thanks
9.2
Jana
Wonderful
young couple
06-10-2017
Pros:
Cons: The air conditioner in room was not cold
8.8
Anonymous
Excellent
review category group of friends
06-10-2017
Pros: Bed was ridiculously comfortable, pillows made of clouds. Room was great all round, pool was nice and staff friendly. Great stay overall.
Cons: Staff told us we could get an Uber to and from the Everglades holiday park.
Uber don't pick up from there so make sure you already have transport sorted before u go!
10.0
Johanne
Exceptional
young couple
06-09-2017
Pros:
Cons: Restaurant buffet
10.0
Christina
Exceptional
family with young children
06-08-2017
Pros: Great for families
Cons: The smoke
7.1
Danny
Good
solo traveller
06-07-2017
Pros: I arrived at 1:30 am, everything was fine until 7:40am. Then the jackhammer started up non stop.
Cons:
5.8
James
Okay
young couple
06-05-2017
Pros: The Rooms were well presented and kept clean by the helpful friendly staff.
Security was good and car parking was no problem once you asked the staff where do the residents park as the main car park has 5 or so levels .
Cons: The Hard Rock restaurant was a huge disappointment again (last 4 visits in different locations )
The service was very poor and i had to send the meal back as it was presented cold .
The Hard Rock management world wide need to look at this failing as the brand is being let down by sloppy service and poor attention to detail ,staff and managers have to ensure the customer service and the quality of the food Is paramount.
In a restaurant which was less than 30% full this is not acceptable and when i asked for the bill i had to ask firmly to have the meal, which i did not eat removed .
We would normally use the hard rock in most places we visit , not any more VERY Disappointed .
This hotel is sold as a music venue , we could not find live music in any areas over our 4 night stay and when we wanted to use the bar (thursday evening ) it was closed for a private party .
The Hotel is 35+ mins from the center of Fort Lauderdale and with no entertainment in the hotel you are limited for things to do in the evening unless you wish to play the slots or tables .
No entertaimnmnt and a terrible restaurant....... not sure how the other trip advisers made their review , Was not impressed as it was not the cheapest hotel and i did read the reviews before booking .
8.8
Stephen
Excellent
family with young children
06-02-2017
Pros: Great rooms and pool
Cons: Restaurants expensive
10.0
Jesse
Exceptional
young couple
06-02-2017
Pros: Bed was comfortable & great showers, pool beautiful.
Cons: Parking was tough at times
7.1
Lesley
Good
young couple
05-29-2017
Pros:
Cons: Sadly on the booking .com site we did not notice (or it was not mentioned ) that there was construction work being carried out at the hotel, which caused noise and disruption to our sleep and stay. Despite requesting a non smoking room there was a distinct smell of cigarettes in our bathroom, plus smoking on the casino floor. Had we known all of the above in advance we would not have booked this hotel. The staff at reception did offer to move us to a different room for our second nights stay , which begs the question why put us in that room in the first place ? They did give us a $ 50 credit to spend as an apology.
7.5
Sharon
Good
young couple
05-27-2017
Pros: Nice selection of restaurants on the property. Pool very nice
Cons: mattress a little uncomfortable. Top sheet way too much starch. Could not move within the bed without waking my partner up.
10.0
Andre
Exceptional
young couple
05-27-2017
Pros: Its Hard Rock
Cons:
9.2
Thomas
Wonderful
young couple
05-25-2017
Pros: great time
Cons:
8.8
Maureen
Excellent
family with young children
05-22-2017
Pros:
Cons: No clubs, shows or shopping
7.5
Andrew
Good
family with young children
05-16-2017
Pros: The pool area was great and the themed rooms . Also being a hard rock rewards member they came to room with chocolate and other treats on a evening . The Hard Rock Cafe was great
Cons: Smoking in all communal areas is a bit bad , and the quality of food in the food court wasn't the best .
Also being with teenagers you are limited for evening entertainment.but this should improve when construction work is completed
7.5
George
Good
young couple
05-16-2017
Pros:
Cons: The pool area is run, by a very well! organized crew of thieves. The towel clean up crew steals all your personal belongings and everyone is in on it, even security and front desk, keep your eyes open when partying it up at this pool. I'm out $700 thanks to these hooligans.
6.3
Chris
Pleasant
solo traveller
05-15-2017
Pros: Steak house was great.
Cons: They should inform you before you pay 465.00 a night that there is no outdoor amanities. there was no night life . they should inform you of that there under construction......
8.8
Rose
Excellent
review category group of friends
05-15-2017
Pros: Everyone very helpful. Clean felt safe.
Cons: That the street behind casino was closed. That is why we stayed so we could dance and not have to drive anywhere else. To eat without having to drive anywhere else. Never inform us when we reserved room. Very disappointing
9.2
Molly
Wonderful
review category group of friends
05-12-2017
Pros:
Cons: Getting in and out of the bathtub is an obstacle course. A grab bar is needed.
10.0
Lourdie
Exceptional
young couple
05-09-2017
Pros: I like the place
Cons: I didn't like the view of my room it's was terrible
9.2
Mario
Wonderful
young couple
04-29-2017
Pros: Hotel and casino the best
Cons: Everything outside has been torn down to make way for new hotel. This was unexpected and should be noted when booking. Mataranos, clubs, bars, Bongos and all the shops have been leveled to the ground. If your coming here now to walk outside forget it. Only casino, hotel and arena are open. Still a great time in hotel and casino and Kuro, Council Oaks and restaurants inside casino still open and good. Just can't go outside nothing there.
9.2
Patricia
Wonderful
young couple
04-24-2017
Pros: LOVED the bed..mattress and linens!
Cons:
10.0
Gina
Exceptional
family with young children
04-24-2017
Pros: Most amazing place to be in Hollywood Florida
Cons: nothing
5.8
Anonymous
Okay
young couple
04-20-2017
Pros: The room was very comfortable, as well as the location. The casino is good
Cons: The fact that I was not informed in advanced that the entertainment area next to the casino was closed for refurbishment until 2019. No bars, stores or discos. It didn't say anything in the description in Booking.com nor in HR website. I decided to pay a high rate for the only weekend I stayed in FL because of the HR experience offered, that includes the hotel, casino and entertainment. I didn't get the value offered. For what I got, I could have stayed somewhere else and just go to have some drinks and play in the casino.
10.0
Caqi
Exceptional
family with young children
04-18-2017
Pros: The food was great inside the hotel.
Cons: There was no beach close by, walking distance.
9.6
Denise
Exceptional
young couple
04-11-2017
Pros: The staff was great, security was very good, made us feel safe
Cons: Better directions and signage on how to get to parking, then where the lobby was
7.9
Sharon
Good
family with young children
04-09-2017
Pros: Rooms were nice and big, clean. Would be great for adults but not family friendly.
Cons: Smoking in the rooms was a definite dislike. The sheets had to much starch in them, and the slamming of doors all night was not enjoyable.
10.0
John
Exceptional
family with young children
03-17-2017
Pros: Love the pool, service by the pool by staff was excellent, food delicious, especially lobster roll sandwich
Cons: Don't like the smoking in the casino
10.0
Anne
Exceptional
review category group of friends
03-16-2017
Pros: Very clean, spacious and comfortable room. Food was fabulous.
Cons: I wish that I had stayed longer!
7.5
Jamie
Good
family with young children
03-09-2017
Pros: There was lots to do there. The pool was very nice.
Cons: We have asthma and couldn't stay because of the smoke in the casino but the staff was very accommodating letting us cut our stay short.
9.2
Larry
Wonderful
young couple
03-04-2017
Pros: easy to get to. Lots of restaurant options. Wonderful pool area.
Cons: It has a casino so can be quite smoky. A bit pricey.
9.5
Amanda
Exceptional
young couple
02-27-2017
Pros: We just love this place! - little piece of Vegas right here in Fort Lauderdale. The staff, rooms, food and entertainment were all beyond amazing!
Cons:
9.2
Michael
Wonderful
young couple
02-26-2017
Pros: Beautiful rooms. At first we were in a room that faced the construction site. after 5 calls to the front desk and being transferred each time by the girl at the front desk to a voice message that said the box was full I finally got Christina at the front desk. She was the most competent person and most helpful at the front desk. She helped us switch to a different room. Then when the person who was supposed to deliver the key never arrived after we were sitting in the first room for a half hour waiting, Christina apologized and personally brought the key to the room an gave us $25 towards drinks to make up for our aggravation. Christina is great she turned an aggravating situation into a positive for us and made everything right. She is a big asset to the Hard rock.
Cons: There was very little night life. The clubs and bars that used to be at the Hard Rock were either closed for good or some only opened Friday and Saturday night.
10.0
Sonia
Exceptional
young couple
02-21-2017
Pros: The beauty and comfort of this property is exceptional
Cons:
5.8
Anonymous
Okay
review category group of friends
02-21-2017
Pros:
Cons: There should be NO SMOKING In the casino
10.0
_eve
Exceptional
review category group of friends
02-17-2017
Pros: location close to the seaport where we had to go afterwards, location close to the Ft. Lauderdale airport, amazing rooms, very nice staff, nothing bad to say at all, except breakfast
Cons: breakfast, was a bit weird, i prefer normal breakfast, but i get the point why it is like that. just bit weird
3.0
Kristin
Poor
family with young children
02-16-2017
Pros:
Cons: Terrible front desk, I change this hotel to amazing Grand Beach hotel on 9449 Collins Ave and they give all services and pet friendly, and 3 pool, and nice polite front desk!
Here in this hotel I difently not recommend to stay
6.3
Steven
Pleasant
family with young children
02-15-2017
Pros: The room was nice
Cons: I thought it would be nice to meet my family at the Hard Rick . We could have a swim and enjoy dinner .
The pool shuts at six and does not open till 8 the next day .
Dinner is really expensive and not that great . A bottle of water at four dollars fifty it's just.a rip off . I would not return
3.8
Jewell
Poor
review category group of friends
02-06-2017
Pros: Staff
Cons: Room was dirty no shampoo or soap furniture and floors dirty. Blue plate resturant food was not as ordered eggs over done toast cold pancakes tasteless
10.0
Cathelyn
Exceptional
solo traveller
02-04-2017
Pros: I loved the place, super clean and the room was awesome, way more than I expected
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