Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
AAA Inspector Notes
Trendy decor and a great location draw repeat guests. Poolview and oceanview rooms feature balconies. The polite staff and upbeat lobby music create a nice welcome. Breakfast is free.
Smoke free premises. 51 units. 3 stories, interior corridors.
valet and coin laundry, area transportation-Mayo Clinic.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 585 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Friendly customer service, spacious rooms and very comfortable king bed
Cons: Bathroom could be cleaner, narrow tub
10.0
Anonymous
Exceptional
08-11-2017
Pros: The person who checked us in (in the middle of the night) was very friendly and helpful. She was a fabulous employee.
Cons: We were hoping to extend our stay an extra night hut our room wasnt available. Maybe next time!
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location
Cons: Room smelled weird
8.0
Anonymous
Very Good
08-11-2017
Pros: Oceanfront location
Cons: Actually cleanliness problem I can not even mention.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location & staff
Cons: The remote for the tv didn't work after replacing it twice.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The View
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location, they gave me an Oceanfront large room with a private balcony. Awesome
Cons: They had a large overhanging decoration leading out to the balcony, the bottom of which was about 5'10" from the ground. That may be fine for most average persons, but I knocked my head on it several times. It's really stupid, not the person hitting it
4.0
Anonymous
Disappointing
08-11-2017
Pros: Great Location
Cons: Under construction in the Lobby. No special amenities that could be used due to the cold. -
9.0
Anonymous
Wonderful
08-11-2017
Pros: The best part about this hotel was the staff. Pleasant, helpful and professional. Hotel was very clean. Beds were comfortable.
Cons: Room air conditioner was noisy, bathroom was small and dated.
8.0
Anonymous
Very Good
08-11-2017
Pros: The location on Jacksonville Beach is unbeatable. A few blocks away is a big CVS. Right next door on the street side are some popular bars. A few steps away on the beach side are some beach shack-type restaurants. The pier is a short walk away.
Cons: The room we got was a bit dated and right by the elevator so you could definitely hear people outside the door waiting for the elevator having conversations in the morning. This could bother some people but we thought of it as our wake up call.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location and the fridge. Also the breakfast was amazing. Customer service was excellent thank you all involved.
Cons: Nope
8.0
Anonymous
Very Good
08-11-2017
Pros: The location directly on the beach near the Jacksonville Pier, very helpful staff, clean and comfortable room, excellent breakfast, and warm cookies make this a great place to stay. It was exactly what we were looking for a family stay at the beach.
Cons: Having beach towels available would be nice. We were provided with regular towels which we made do with though.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Convenient location to the Mayo Clinic and the hotel staff was very kind. Definitely would stay here again!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was great and very helpful
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice Room.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Get location and rooms are newly remodel. Well visit again.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Ocean view
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything! Location, staff and room was great.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Bed was fabulous. Room was immaculate. Right on syrup. Breakfast was best ever for what I expected. 10 stars
Cons: NO
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location and the front desk attendants.... All the staff was friendly.
Cons: Nothing to complain about.
6.3
Anonymous
Pleasant
05-11-2016
Bathroom was horrible!
Pros: The location was great!
Cons: The bathroom was sub-par and the shower did not drain.
9.2
Anonymous
Wonderful
05-09-2016
Perfect!
Pros: The view, The staff,. The manger was excellent!
Cons: Nothing, it was very nice! Everything was up to our liking !
8.3
Anonymous
Very Good
05-07-2016
Very good
Pros: The bed was great. The breakfast was quaint. Access to the beach was awesome. The staff was smiling and kind.
Cons: The mini fridge was dirty, the dryer was out on the third floor as well as the ice machine not working.
10.0
Anonymous
Exceptional
05-04-2016
we have stayed here before,...
Pros: bed was excellant
Cons: we had the room above the kitchen and the smell of bacon cooking would seep upstairs
9.6
Anonymous
Exceptional
05-04-2016
Exceptional
Pros: location excellent and staff above excellect
Cons: Only issue we had was that there was mold in the refrigerator but I never reported it
9.6
Anonymous
Exceptional
05-03-2016
Perfect for beach bumming with...
Pros: The breakfast was much better than expected. The bed was very comfortable. The beach access was awesome!
Cons: The view of the beach from the room.
10.0
Anonymous
Exceptional
05-02-2016
Exceptional
Pros: Mariah, at the front desk, is an absolute treasure. My husband and I have stayed here several times and she has never failed to impress us as a very upbeat, caring and well informed person. She is a definite asset to the hotel and we feel she would be better utilized in a management position.
Also, the breakfast is greatly improved and also the breakfast area itself.
Cons:
8.3
Anonymous
Very Good
05-02-2016
We really enjoyed our stay...
Pros: The breakfast was awesome lots of choices and very good! The front desk staff was very nice also the housekeeping staff very friendly. We loved how close the hotel was to everything, especially it was walking distance to restaurants, shopping and of course being right on the beach!
Cons: The bathroom was in need of some updating. The room in general was decent sized but the bed was noisy and we sunk into the middle.
6.7
Anonymous
Pleasant
04-30-2016
Could be better
Pros: Location
Cons: Room was very humid. Unable to get a constant comfortable temperature.
Breakfast was very skimpy...hard pancakes, greasy bacon, rubbery eggs...disappointing.
6.7
Anonymous
Pleasant
04-28-2016
Would not stay there again
Pros: Beds were nice. Breakfast was good.
Cons: Not what we expected. No ocean view at all unless you leave hotel grounds.
6.7
Anonymous
Pleasant
04-27-2016
First and last time
Pros: Needs update room bath poor odor in room
Cons: Bathroom old
10.0
Anonymous
Exceptional
04-25-2016
Perfect location
Pros: I was upgraded no charge since I was unhappy with the first room
Cons: They didn't have a king avail in the upgraded room we had to have 2 queen beds
8.3
Anonymous
Very Good
04-22-2016
Very good
Pros: The staff was excellent and the complimentary breakfast every morning was nice.
Cons: The refrigerator was a little old and didn't smell good, but everything else was great. We dealt with it.
7.1
Anonymous
Good
04-21-2016
Good
Pros: oceanfront , great breakfast , nice staff,
Cons: a little expensive
7.9
Anonymous
Good
04-20-2016
Good
Pros: Convenient to restaurants.
Cons: No view???
8.3
Anonymous
Very Good
04-20-2016
Very good
Pros: great location, next to bars, restaurants, beach was never crowded
Cons: might have been nice to have a gym in the hotel
10.0
Anonymous
Exceptional
04-19-2016
Excellent Staff
Pros: The staff was extra friendly and helpful. They answered all of my questions and pointed out areas nearby for us to visit.
Cons:
8.8
Anonymous
Excellent
04-16-2016
Fabulous
Pros:
Cons: The room and bedding smelled like mildew
7.5
Anonymous
Good
04-16-2016
Good
Pros: The staff was extremely friendly! Enjoyed the breakfast and love the location.
Cons: The walls had alot of dust from the a/c. The bathroom doors were dirty. Probably would not pay for a balcony view as the view is very limited unless you are standing. Cant sit and really enjoy the view due to the walls on the balcony.
9.2
Anonymous
Wonderful
04-14-2016
Good ocean front locatio
Pros: Stopped for a one night stay and found the hotel to be comfortable and reasonably priced for an ocean front hotel. Rooms were large with satellite TV and free wi-fi. The breakfast buffet was very good. The hotel staff was very friendly and helpful
Cons:
9.6
Anonymous
Exceptional
04-14-2016
A very pleasant couple of...
Pros: Right on the beach near the Jacksonville Beach Pier. Very nice balcony with ocean view. Convenient parking. Great hot breakfast. Many bars/restaurants in close proximity.
Cons:
4.2
Anonymous
Disappointing
04-14-2016
Don't stay here
Pros: This hotel is a dump.
Cons: The hotel needs to be renovated badly.
8.8
Anonymous
Excellent
04-13-2016
We loved our stay with...
Pros: The bed was like sleeping on a cloud! We loved being on the ocean!!
Cons: The soda machine wouldn't take my money.. This was the only negative thing..
9.2
Anonymous
Wonderful
04-12-2016
To the beach we go...
Pros: We spent four nights this time we loved it as much this time as we did last time in November restaurants are close shops are right around the corner just a great place
Cons: Seagulls was a pain in the butt but that was because people feeding them dogs on the beach and what dogs come to dog poop
9.6
Anonymous
Exceptional
04-12-2016
Had a great stay will...
Pros: The bed was so comfortable
Cons: N/A
7.9
Anonymous
Good
04-11-2016
Had a fabulous stay but...
Pros: The breakfast was excellent everyday with plenty of choices. The front desk staff was always friendly and had great suggestions for restaurants and attractions nearby.
Cons: Rooms were cleaned daily BUT they never changed the linens on the bed even when we pulled them off they put them back on dirty, one pillowcase had a large blood stain on it from a nose bleed and it was still put back on. We asked for extra towels daily and was never given any. We had to always go down to the lobby to get more.
8.8
Anonymous
Excellent
04-10-2016
Good :-)
Pros: The beach was right there behind the building, so close, and we were close to shops and restaurants. The room was very clean and comfortable too!
Cons: That the vent in the bathroom did the work and seemed to be mold on the wall art by the entrance.
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