Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): The beach location coupled with easy walking distance to my favorite night life venues keep me coming back!
All units feature a furnished, beachfront-facing balcony; rooms with jetted tubs have extra floor space and include a bathrobe and slippers. The lobby restaurant offers outdoor seating.
Smoke free premises. 80 units. 6 stories, interior corridors.
valet and coin laundry, room service, area transportation-Mayo Clinic.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 276 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
02-04-2017
Staff was friendly and helpful.Great location and walkable to shops and restaurantsComfortable seating on beach front patio .Small but nice pool and hot tub.
Pros: Walkability.
Cons:
8.6
Verified AAA Guest
Excellent
05-13-2017
Love being right on the beach, and all rooms ocean front. The staff got us in 15 minutes early, but the room had two non-functioning TVs, no robe and no slippers. When we complained, the first time, about the first TV, the woman at the desk really didn't care and told us to watch the second one in the living area. When we saw that the second TV didn't work, we talked to a different woman and she immediately moved us to a different room. The room appeared to have a set thermostat, and it was cold! All in all, we would go again as the rooms are nice and clean.
Pros: Location, beach front, clean, roomy.
Cons: Didn't like that the first staff member put us on the floor that the TVs didn't work, and was not completely stocked.
7.5
Anonymous
Good
08-04-2017
Good
Pros:
Cons: Dirty beach
10.0
Anonymous
Exceptional
08-02-2017
Loved the view!
Pros: The view! The beach rentals were right there! Just wish they were there longer than 5:00.
Cons: Loved the balcony but it was kind of scary too. Maybe a height thing. Worried about the safety of it.
10.0
Anonymous
Exceptional
07-31-2017
Amazing Beach Vacation
Pros: The pillows were awesome and the beds so comfy!!! Shower head was a little tricky, but we survived it. Our room had the BEST ocean view and the ocean is literally a few steps from the sand! Would recommend this hotel to anyone!!! Walking distance to Joe's Crab Shack, Sneakers, McDonald's, and lots of shops!
Cons: Really nothing to complain about here!!
7.1
Anonymous
Good
07-31-2017
Good
Pros: I like the sound of the waves when I woke up each morning
Cons: The breakfast was not hot.
7.9
Anonymous
Good
07-31-2017
Good
Pros: pool and kid friendly
Cons: price no discount on additional days
10.0
Anonymous
Exceptional
07-28-2017
This is how a beach...
Pros: The hotel was on the beach. Our room was clean and the staff always had smiles on their faces and acknowledged you. I loved the fact that the hotel was only 5 or 6 stories high, not a high rise and in a great location to walk the boardwalk or explore the beach. We did not use the pool or fitness room since we came for the beach. We had the breakfast buffet at the on-site cafe and everything was fresh and delicious. Loved the little on site "store" too- for snacks or drinks etc. Beautiful lobby and back patio with lots of outdoor seating in the shade. We really enjoyed our stay and plan to book here again.
Cons: i was very happy with our stay. The only thing I observed that could be improved upon is the elevator. It was pretty slow. This is more of an observation than a dislike.
7.5
Anonymous
Good
07-26-2017
Good
Pros: Location couldn't have been better.
Cons: Had to wait for our room to be ready. Hotel facilities were a bit sparse.
7.9
Anonymous
Good
07-26-2017
Lovely 4 day stay
Pros: The room was a great size with views of the city, pool, and an oceanfront patio. The bathroom was spacious and stocked with extra towels. I had breakfast delivered once,the roasted potatoes and bacon were cooked perfectly and the presentation was appeasing to the eye
Cons: I didn't like being on the 2nd floor although it was not a deal-breaker. Room service forgot silverware delaying breakfast but it was delivered in a cloth napkin.
7.5
Anonymous
Good
07-25-2017
the bed was a little...
Pros: the location was excellant
Cons: too many homeless hanging around the facility
7.5
Anonymous
Good
07-21-2017
Nice hotel
Pros: The oceanfront view was great! The breakfast was excellent & the walkability to local stores & restaurants. Also the hotel staff were very friendly & provided great service.
Cons: The price.
9.6
Anonymous
Exceptional
07-20-2017
Great hotel with onsite bar...
Pros: Great beaches and safe location.
Plenty of restaurants and stores nearby to explore on rainy days
Cons: The outside balcony is hot and had a urine smell.
10.0
Anonymous
Exceptional
07-20-2017
Great area resturants in walking...
Pros: Great room with balcony kids enjoyed
Cons: The continental breakfast was only free for ages 11 and under
10.0
Anonymous
Exceptional
07-12-2017
Awesome
Pros: Awesome
Cons: Elevator was very show.
10.0
Anonymous
Exceptional
07-10-2017
Great Beach Hotel
Pros: Excellent hotel! Loved the room, loved the pool. Great staff!
Cons:
10.0
Anonymous
Exceptional
07-08-2017
Exceptional
Pros: Great location, comfortable bed, walk out the door and you are on the beach!
Cons: Too hot!!
10.0
Anonymous
Exceptional
07-07-2017
Great 1st stay
Pros: The view was great from the balcony
Cons:
9.0
Anonymous
Wonderful
07-04-2017
Great location. Great beach.
Pros: Location and roo.
Cons: Felt it was overpriced for the ammenties that were on site.
9.6
Anonymous
Exceptional
07-03-2017
Fabulous experience
Pros: I love the view from the room over looking the balcony onto the beach. Awesome facility
Cons: I feel breakfast should have been included into the package especially with how I had to pay
9.2
Anonymous
Wonderful
06-30-2017
Sheraton Four Points
Pros: The room was exactly where I wanted it to be on the beach. The bed was excellent. We slept so well. We were a little disappointed in the food service. Our room service breakfast fell a little short. The fruit was not ripe, was hard, the sweet rolls were not very fresh and I expected a small pot of coffee, not just 2 cups. There was no big restaurant space to eat and the bar was way too small. But we did get good service in the bar.
Cons: The breakfast service food.
10.0
Anonymous
Exceptional
06-28-2017
Great location, hotel, and overall...
Pros: Best location on the entire beach! We could walk to anything we could possibly want to do and the beach was the least crowded compared to everywhere else. Would definitely recommend staying here! Super quiet at night, never heard anyone else.
Cons: The internet was weak and keep dropping connection.
8.3
Anonymous
Very Good
06-24-2017
Jacksonville Hotel - Sheraton
Pros: Location at beach. Anemities at facility appropriate for location. Family vibe at hotel. Washer and dryer on each floor a big plus. Thanks for that idea.
Cons: Bedding didn'the smell clean.
9.2
Anonymous
Wonderful
06-22-2017
Impressed with Jacksonville
Pros: The location was excellent. Nice beach and within walking distance to many restaurants.
Cons: We were disappointed with the restaurant in the hotel. Seemed more like a coffee shop than a restaurant
9.6
Anonymous
Exceptional
06-13-2017
Great place
Pros: Location, view
Cons: Needs a little sprucing up
10.0
Anonymous
Exceptional
06-11-2017
Little slice of heaven
Pros: The hotel is beautiful. The whole place smells amazing. The bed was so soft and comfortable. We loved it!!! Staff was super nice.
Cons:
7.9
Anonymous
Good
06-10-2017
Location, Location, Location!!
Pros: The location.!only 2" walk to wonderful clean beach. and seafood restaurant.
Beautiful sunrise and sunset view. good heating pool and tub.
Free bottle of water per day! good breakfast.
Extra clean towels for guests to take to beach and pool.
Modern decorated room and extra clean bed and bath.
Six days stay the first half did not feel comfortable at all by the staff attitudes .
its like a mad house. what it is hope it will be fix .
other wise it would be an excellent stay.
Cons: All The staff behaves lack of courtesy. especial the no names tags kitchen girls.
The No disturb hanging tag did not stay well on the door knob.
some housekeeping put the cleaning beach jug on the drinking bottle .
6.7
Anonymous
Pleasant
05-30-2017
Pleasant
Pros: Staff was nice and had rooms available for early check in.
Cons: Price was too high.
8.3
Anonymous
Very Good
05-22-2017
Very good
Pros:
Cons: It would have been nice to know that the beach front in front of the property was under construction. I paid a lot of money for my room and would have stayed somewhere else to actually be beach front. I know you aren't the ones working on the beach but a notice on your website would have been nice. I was trying to change a bad time of year for someone and got to your location to be disappointed
9.6
Anonymous
Exceptional
05-16-2017
Love staying here to relax...
Pros: Oceanfront
Cons: Extra cost for pet seemed high
7.5
Anonymous
Good
05-08-2017
It was a good beach...
Pros: It was great location just walk to beach
Cons: The pull out coach was pretty worn and the pool was very windy on a windy day at beach it would have been nice to be outside but out of wind
10.0
Anonymous
Exceptional
05-06-2017
Exceptional
Pros: Great location. Friendly staff. Super pillows and bed
Cons:
8.3
Anonymous
Very Good
04-24-2017
expensive
Pros:
Cons: For the price, they should have included breakfast.
9.6
Anonymous
Exceptional
04-23-2017
Amazing view of the sunrise!
Pros: Location and view from room were excellent!
Cons: We had at slight issue with our room but the staff took care of it.
10.0
Anonymous
Exceptional
04-18-2017
Greatttttttttttttttt
Pros: I liked everything cnt wait to come back!!!!
Cons:
5.4
Anonymous
Fair
04-16-2017
We Thought House Keeping was...
Pros: YES !! Breakfast was Fine !! Friendly Kitchen Staff.
Cons: Hospitality !!! The Lady at the Desk that Checked us in NOT Friendly !! Not Informed about the Jazz Festival :( Our Room was on top of it #502 Loud !! Vulgar Language !!
9.6
Anonymous
Exceptional
04-15-2017
Exceptional
Pros: The view was fantastic
Cons: The cost is Little too high
9.6
Anonymous
Exceptional
04-13-2017
Amazing!
Pros: The view was fantastic. Everything was super clean. Staff were friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
04-07-2017
Exceptional
Pros: available parking and access to a nice clean beach
Cons: non-secured wi fi
7.1
Anonymous
Good
04-06-2017
Will not return
Pros: All the staff was great. They had a free dinner for the hotel guest, that was great. The room service food was good, for a good price. I liked that my bedroom was sound proof. And loved the balcony over looking the beach.
Cons: The mattress needed to be replaced. I had a King bed, and the mattress has two deep body impression on both side of the bed. To soft. Didn't sleep good, also my room had a odor at night and early morning. And the Wi-Fi would not stay connected.
10.0
Anonymous
Exceptional
03-28-2017
Exceptional
Pros: the room was amazing it was a king size suite very spacious and the view was phenomenal
Cons: A little too costly but it was during spring break so demand was high.
10.0
Anonymous
Exceptional
03-19-2017
Awesome stay on the beach!
Pros: Comfy bed, nice setup of suite and loved the oceanfront room!
Cons:
10.0
Anonymous
Exceptional
03-19-2017
Great Stay
Pros: All staff was very friendly and helpful. It was clean and quiet!
Cons:
10.0
Anonymous
Exceptional
03-12-2017
Impressive - never had a...
Pros: Property was clean, up to date, and safe. I'm a female traveling alone and the place made me feel completely comfortable.
Beach access was so incredibly convenient that it felt like part of the property. I very much enjoyed running the beach in the mornings.
Location was fantastic! I rented a car I barely used since there was so much within walking distance. Was still great to have for quick drives to St Augustine or Savannah.
Every room has a balcony overlooking the beach w an unobstructed ocean view. Was a wonderful vantage point to see the sunrise each morning while having breakfast. Dolphin sightings that I wouldn't have been able to see surfside - the elevated view made it possible.
Room comfort, from the bed to amenities included (free wifi quick enough to stream movies, dozens of premium channels along w a full host of cable tv channels, fridge, microwave, earnable credits for food & beverage purchases, lighted & magnifying makeup mirror, hairdryer, etc) were superb.
Every employee encountered was friendly, guests I saw were all pleasant, too. Having been a past management employee of Hilton Hotels and Resort Condominiums Intl., I know each of these are indicative of a well-run property.
Cons: There is not one detracting comment I can make. I was delighted with this vacation and the hotel played a very significant role since it was my first solo vacation. I spent a full week there, felt right at home from the start, and had a consistently pleasing experience every day and evening. I arrived stressed out from a demanding job, but left rested & relaxed just as I'd hoped to accomplish. What a wonderful experience!
9.6
Anonymous
Exceptional
03-09-2017
Great Place!
Pros: Great location.
Cons:
10.0
Anonymous
Exceptional
03-02-2017
Worth every dollar.
Pros: Location is everything. This place has it all. Right on the beach.The hotel and the restaurant/ bar staff was very nice and accommodating. The room was very clean and the beds (including the couch bed) was very comfortable. My family and I will definitely be visiting again.
Cons: Getting in and out of the parking lot was a bit of a pain due to the music festival next to the hotel.
10.0
Anonymous
Exceptional
02-15-2017
Nice getaway on the beach
Pros: room very clean the location is excellent. the staff is friendly
Cons: the pillows are too soft
8.8
Anonymous
Excellent
02-15-2017
A pleasurable stay on the...
Pros: Our suite was spacious, clean, and quiet, with 2 closets and extra amenities (robes, slippers, toiletries, 2 free water bottles) to make us feel special. The staff members were all friendly and comfortable to deal with; room service was quick and delicious; parking was free; loved the easy-access panel for plugging in devices via USB, HDMI, etc., just under the TV.
Cons: The showerhead didn't have many settings; the water pressure in the shower dropped repeatedly while showering (I'm guessing whenever someone flushed a toilet?); no hooks in the bathroom to hang clothes or a toiletries bag (there is one right next to the shower door to hang a towel on); no sink in the bar/coffee area.
10.0
Anonymous
Exceptional
02-14-2017
AWESOME
Pros: We enjoyed easy access to the beach, cleanliness of the hotel, staff was awesome, EVERYTHING WAS OUTSTANDING.
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