Hilton Garden Inn Jacksonville Downtown/Southbank

AAA Inspector Rating
8.7
Excellent
65 Guest Ratings
1201 Kings Ave
Jacksonville, FL 32207- Map It
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.3
Bath3.1
Public Areas3.1
AAA Inspector Notes
Built in 2009, this property has an envious downtown location. Smartly decorated guest rooms have all of the expected comforts. The lobby-style bistro serves breakfast and dinner. Smoke free premises. 123 units. 8 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-95 exit 350A (Downtown/Prudential St), 0.3 mi e on Prudential St, then just s. 1201 Kings Ave 32207.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
heated outdoor.
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 65 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Location, nice room. Spacious and very clean.
Cons: The staff is low quality, from the front desk to the bar/kitchen. They do not seems to care at all about being a higher-end hotel. Do NOT eat here, the food is terrible.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff most helpful
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: The staff was very friendly, professional and efficient
Cons: The room was EXTREMELY noisy due to the train and interstate traffic close by. Should try an interior room on other side which might be better.
8.0
Anonymous
Very Good
08-11-2017
Pros: Room was fabulous! Staff was friendly and helpful.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: After being knee dreep in an issue and getting NOWHERE with the manager (couldn't be bothered with coming to the front to speak with a customer), the rest of the staff rose to the top trying to make every effort to resolve the problem.
Cons: The manager's lack of concern or managing.... Rediculous.
Showing reviews 1 - 5 of 50