Near the Mayo Clinic and several small eateries, this hotel features amenities that appeal to all types of travelers. The lobby is inviting, and there is an indoor/outdoor pool. The guest rooms are attractively furnished with comfortable beds and granite bathroom vanities. Upgrade to a suite or mini suite for optimum comfort. Four guest units feature whirlpool tubs. On Monday, Tuesday and Wednesday join the other guests in the lobby from 4:30 pm to 6 pm for the manager's reception.
Smoke free premises. 104 units. 5 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-Mayo Clinic.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 117 guests
Showing reviews 1 - 5 of 50
10.0
Dlndswl
Exceptional
family with young children
06-04-2017
Pros: Breakfast was good
Cons: No view
7.9
Derrick
Good
young couple
05-31-2017
Pros: yes
Cons: Air condition unit noisy
3.3
Christie
Poor
young couple
05-30-2017
Pros: The facility has a lot of exterior and interior damage, parking is not good, place is run down a bit in rooms, there are nats or mosquitos on exterior balcony and inside room.
Cons: It was beach front
4.2
Elizabeth
Disappointing
young couple
05-15-2017
Pros:
Cons: We reported on our first day of our stay that the air conditioner was not cooling the room but no one ever came and took care of it.
10.0
Cheryll
Exceptional
solo traveller
05-10-2017
Pros: Everyone was extremely personable and helpful... loved the pillows!!???
Cons:
9.6
Brandon
Exceptional
young couple
05-07-2017
Pros: the staff at the desk was really nice and helpful
Cons:
10.0
Frank
Exceptional
young couple
03-29-2017
Pros: HIE has the best of the hotel breakfasts.
Cons: No complaints.
10.0
Henry
Exceptional
family with young children
03-14-2017
Pros: Absolutely nothing to complain about
Cons: See prior answer
8.3
Erika
Very Good
young couple
03-09-2017
Pros: Nice little manager's happy hour which offered us a few free beers. Breakfast is fine...fruit, eggs, etc.
Cons:
6.7
Teri
Pleasant
solo traveller
02-24-2017
Pros: room was fairly quiet,
Cons: pillows were lumpy, carpet was sticky
10.0
Daniel
Exceptional
solo traveller
02-09-2017
Pros: Excellent breakfast offerings--well prepared and presented. Manager reception in evenings was a nice touch as well. Comfy beds.
Cons: Room cleaning a bit deficient: ice bucket liner and cups not replaced.
9.2
Sandee
Wonderful
solo traveller
02-07-2017
Pros: The hotel itself was wonderful, well kept, with pretty views & close to the Mayo Clinic, beaches & shopping. The bed was very hard as was the sofa. However the couch and chairs in the lobby were very comfortable. The laundry facilities were excellent as well. The hotel shuttle provided prompt & courteous service between the Mayo Clinic & hotel. Even if they had just returned from picking someone up, they would leave immediately to pick up the next guest. Overall it was an excellent stay. The only reason I downgraded it was for comfort.
Cons:
7.5
Anonymous
Good
solo traveller
02-03-2017
Pros: Variety
Cons: Some food was barely warm
9.2
Anonymous
Wonderful
solo traveller
02-02-2017
Pros: Complimentary breakfast & shuttle service. Safe and close to Medical/shopping needs.
Cons: Communication between booking site and hotel about extra request (doesn't happen). Late check out =Room key deactivation that took multiple trips down 5 floors to address.
8.8
Roger
Excellent
young couple
01-31-2017
Pros: Host at evening reception was ver friendly and efficient. Afternoon desk clerk (she) on Jan 30 was friendly and helpful.
Cons:
8.0
Donna
Very Good
young couple
01-26-2017
Pros: Breakfast
Shuttle service to hospital
Staff was accomidating
Bed was comfy
Cons: Not clean behind air conditioner
No view from window except for a large white
air ventilator
Room was noisy. anytime someone was talking. located right above the balcony in 214
8.8
Gary
Excellent
young couple
01-11-2017
Pros: Great location, affordable, comfortable and courteous staff.
Cons:
7.1
Deanna
Good
young couple
01-05-2017
Pros:
Cons: Wasnt pleased with a Odor in room at entrance
10.0
Sam
Exceptional
young couple
12-14-2016
Pros: Close to Mayo Clinic, with free shuttle to and from it. Friendly staff and prompt service.
Cons:
9.2
Erica
Wonderful
young couple
11-01-2016
Pros: Check-inn/out was a breeze! Location right off 202 & next to Publix Plaza. Gas Station & Burger King, but that's about it. Highway 202 is great central location.
Cons: Price. A bit overpriced for 5 story hotel. I paid $189/night but that maybe the Big Florida/Georgia Game Weekend.
9.2
Satisfied
Wonderful
young couple
10-11-2016
Pros: Bed was SO comfortable.
In walking distance to Publix.
Cons: The A/C made a clunking noise each time it shut off, disturbing sleep.
9.6
Georgia
Exceptional
solo traveller
10-10-2016
Pros: The comfortable bed!
Cons: All was good.
5.5
Lamar
Okay
family with young children
10-09-2016
Pros: Location, decent TV, clean
Cons: Breakfast sucked. Eggs? From what animal? Fold out bed was straight from a medieval torture chamber, and I'm not picky.
10.0
Christine
Exceptional
young couple
10-09-2016
Pros: great bed and great breakfast
Cons:
9.6
Edward
Exceptional
young couple
10-07-2016
Pros: Breakfast,close to the clinic
Cons:
9.6
Robin
Exceptional
family with older children
10-06-2016
Pros:
Cons: Disappointed the pool and spa were closed as we really needed to sit in the spa after driving 6 hours in the noisy cab of a U HAUL truck!
Pros: Mayo patient. Shuttle to Mayo very helpful. Publix and Ruby Tuesday easy walk. Breakfast included.
Cons: Water seemed a little too soft, or at least softer than I am accustomed to.
8.8
Don
Excellent
mature couple
07-29-2016
Pros: Wheel chair available
Breakfast menu
Staff personnel were very helpful
Cons: A/C wasn't very responsive cooling the room, #517
TP wasn't very pleasant
9.2
Rakesha
Wonderful
mature couple
07-26-2016
Pros: I like everything about my stay
Cons: Nothing
10.0
Cherl
Exceptional
family with young children
07-26-2016
Pros: The bed was awesome and the room divider was the main reason I booked with this hotel.
Cons: The breakfast selection could have been a little better.
7.9
Hadar
Good
family with older children
07-21-2016
Pros: Nice clean and free breakfast
Cons: Carpets on floor anot hygienic also a bit of unpleasant odor
10.0
Justin
Exceptional
young couple
07-17-2016
Pros: For starters, the breakfast was great and at a reasonable time. The hotel was in a great spot, not too far from everything. Most of all, the staff was very friendly and helpful, especially the receptionist, Alicia.
Cons:
7.1
Don
Good
mature couple
07-11-2016
Pros: Location
Cons: Facility upgrade
7.9
Byron
Good
mature couple
07-08-2016
Pros: Staff was friendly and accomodating.
Cons:
10.0
Thary
Exceptional
young couple
07-07-2016
Pros: Love this location
Cons: None
9.2
Cody
Wonderful
review category group of friends
07-05-2016
Pros: When we arrived they didn't have the double rooms we reserved but they upgraded us to a suite with a pull out couch. It sufficed.
Cons: That the room reserved was no longer available. Like why are you selling rooms when you don't have them.
7.1
Outoftowner
Good
mature couple
07-05-2016
Pros: Clean and comfortable
Updated
Extra amenities available (hairdryer, iron)
Convenient Kuerig style coffee brewer
Low pressure check out-did not come knocking on door before check out time
Cons: Pool/hottub overcrowded; many children running and screaming around pool
Lobby always overcrowded
Elevators super slow
Could not get the refrigerator to be cooler/cool enough
Shower water soft and only one viable choice for pressure which wasn't enough
View out window not mentioned in confirmation
10.0
Russell
Exceptional
solo traveller
06-25-2016
Pros: 930 is a bit early to end breakfast. Everyone packed in on a holiday weekend from 830-930.
Cons:
7.5
Frank
Good
family with older children
06-17-2016
Pros: Breakfast was very good
Cons: ?
9.2
Fred
Wonderful
mature couple
05-10-2016
Pros: Location. Close to mayos
Cons:
7.5
Maxine
Good
mature couple
04-21-2016
Pros:
Cons: My husband is handicap and we had requested a room for disabled person and we were told we should had booked with them directly. My poor husband had to be uncomfortable while we were there.
10.0
Robert
Exceptional
mature couple
04-14-2016
Pros: Every thing was perfect they get A+
Cons: We liked every thing good value, Excellent place for Mayo Clinic patients
There is nothing not to like
7.5
Danielle
Good
family with young children
04-14-2016
Pros: I like how publix was in walking distance. Beaches were also a short drive away.
Cons: Everything was fine.
9.6
Ronald
Exceptional
solo traveller
04-13-2016
Pros:
Cons: Commute to downtown is pretty bad, I think Jacksonville traffic is a nightmare pretty much everywhere you go. Proximity to beaches is great and the little shopping center has a Publix and a neat chocolatier for gifts for the kids back home. I would stay here again.
7.1
Edward
Good
mature couple
04-07-2016
Pros: The location to Mayo Clinic is great. The shuttle service to Mayo was appreciated and timely. Staff were friendly.
Cons: I booked online through booking.com; was shown one price but when I got the bill the one price was for one night only. The second night price jumped $21! Felt like a bait-and-switch. Since I booked online the hotel would not adjust - even after telling me there is a special rate for Mayo guests! I won't be using booking.com again, and I'll not recommend it to anyone; when I called them they were not helpful at all. I will rethink using Holiday Inn Express since they cannot seem to override an online booking.
10.0
Robin
Exceptional
solo traveller
04-07-2016
Pros: Bed and room was great, very comfortable and very clean. The staff was always happy and polite.
Cons: That i had to leave when my business was concluded.
8.8
Antonia
Excellent
family with older children
03-29-2016
Pros: The bed and pillows were very comfortable and soft. Room was quiet. Pool, dining area and laundry facilities all convenient and simple to use. The pool area and hot tub were nicely designed and the hot tub was the perfect temperature!
Cons: Really nothing!
9.2
Anonymous
Wonderful
solo traveller
03-08-2016
Pros: Clean, modern hotel. Large rooms, v comfortable beds. Great pool. Supermarket, restaurant, pharmacy, spa and more within easy walking distance.
Cons: Breakfast options not very healthy but the great facilities made up for that
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