Omni Jacksonville Hotel

AAA Inspector Rating
8.7
Excellent
54 Guest Ratings
245 Water St
Jacksonville, FL 32202- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.5
Overall
Room3.8
Bath3.1
Public Areas3.5
AAA Inspector Notes
This service-oriented hotel offers spacious rooms convenient to the auditorium and stadium. The hotel is within walking distance of Jacksonville Landing, a dining, shopping and entertainment venue. The rooftop pool is located on the fourth floor. Smoke free premises. 354 units. 15 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Corner of Pearl and Water sts; on north side of St. Johns River; downtown; adjacent to The Landing. 245 Water St 32202.
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
Juliette's Bistro, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 54 guests
Showing reviews 1 - 5 of 50
7.5
Hutson
Good
young couple
05-21-2017
Pros: Staff was very friendly, great location, they ended up taking off our wifi charges at the end. We used yelp to find great places to eat around. Close to veterans memorial arena for concerts!
Cons: Wifi is $10/day per device!! After paying over $330 to stay for two nights I can't even do some work on my computer for free. I didn't think the bed was comfortable at all and it was very hot.
9.6
Crystal
Exceptional
young couple
05-08-2017
Pros: Staff was extremely helpful and friendly. Beds were super comfy!
Cons: I have nothing negative to say about the property itself, but didn't like venturing out too far as the area seemed unsafe.
7.5
Melissa
Good
review category group of friends
04-27-2017
Pros: Pretty on roof top!
Cons: Extra charges on my card after I left. Too many extra charges in general.
10.0
Yashira
Exceptional
young couple
04-27-2017
Pros: The food was amazing and service was exquisite
Cons:
7.9
Tina
Good
young couple
04-24-2017
Pros: The hotel is luxury. Some of the staff was very nice.
Cons: Upon arrival we found out that the hotel had cancelled our reservations and gave away our room. My card on file declined because I had to order a new one. The hotel NOR booking.com notified me. Plus I got a check in early email from the hotel about 3 days prior to my arrival. I called because I had never done a check in early by email. At no point did the hotel say anything about my card prior to arrival when I was on the phone with them, 3 days before. We get there and no room. The put us in a room with double beds. A couple who never sleeps apart had to sleep in basically a twin bed together . The valet service was not prompt and they couldn't find our car keys twice.
Showing reviews 1 - 5 of 50