Omni Jacksonville Hotel

AAA Inspector Rating
8.7
Excellent
4 Guest Ratings
245 Water St
Jacksonville, FL 32202- Map It
Photos
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AAA Inspector Notes
This service-oriented hotel offers spacious rooms convenient to the auditorium and stadium. The hotel is within walking distance of Jacksonville Landing, a dining, shopping and entertainment venue. The rooftop pool is located on the fourth floor. Smoke free premises. 354 units. 15 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Corner of Pearl and Water sts; on north side of St. Johns River; downtown; adjacent to The Landing. 245 Water St 32202.
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
Juliette's Bistro, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 4 guests
Showing reviews 1 - 5 of 50
5.8
Dennis
Okay
mature couple
09-15-2016
Pros:
Cons: We wanted early check in because we were attending the Jaguars football game and need to get our personal items in the room before the game. I was told to call that day to the desk as we were driving up and we called at 8:30 am. We arrived at 9:30 am and the desk informed us that we should give our personals to the porter to hold until we came back from the game. We sat in the lobby for an hour waiting to see if a room came available. I asked the person at the desk don't you check with housekeeping to see if rooms are ready? I received a standard oh they check all the time. People were leaving when we arrived and after almost 2hr no room was ready! We always stay at the Hyatt, they were booked so we tried the omni. We ask for early check in when we book. When we arrive the desk calls housekeeping to see if a room is ready. Only once when we stayed, the desk clerk was informed by house keeping a room would be available in 15 minutes. So we had time to get our things to the room rest an hour then go to the game. In my opinion there was no effort to get us into the room before the game. It was a very inconvenient stay, I expected much better service at the Omni then we received.
9.6
Russell
Exceptional
solo traveller
08-31-2016
Pros: Clean/ neat. Comfortable accomendations
Cons: Lack of coordination with Hyatt on parking. Cost of parking was double as a registered guest at the convention and due to lack of a commendation at Hyatt, I was burdened with dual parking fees. Convention organizer should have established a parking agreement between hotels
10.0
Robert
Exceptional
review category group of friends
08-31-2016
Pros: Proximity to Pop a Smoke reunion event
Cons: None
10.0
Stephanie
Exceptional
solo traveller
08-30-2016
Pros: The desk representative Asha went above and beyond to assist with my needs. She was AWESOME!
Cons:
10.0
Mark
Exceptional
mature couple
08-27-2016
Pros: The room size and view was great.
Cons:
Showing reviews 1 - 5 of 50