Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located in a quiet cul-de-sac with a gated entry, this hotel features spacious rooms with a separate living area with a sofa sleeper and a wet bar. TVs are internet capable. The hotel shares a courtyard with its sister properties. All guests enjoy access to the marketplace, an ice cream shop, a game area, a gift shop and a well-equipped fitness center.
Smoke free premises. 400 units. 5 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, area transportation-within Walt Disney World.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 2705 guests
Showing reviews 1 - 5 of 50
7.8
Verified AAA Guest
Good
Couple
12-18-2016
The hotel itself was great. Well lit halls, ample elevator, laundry a bit pricey
Pros: Well lit halls, free breakfast, cleanliness.
Cons: Given a handicap room, needed updating, Poor lighting
10.0
Renee
Exceptional
review category group of friends
10-21-2017
Exceptional
Pros: It was just a quick overnight stay for us. The proximity to Disney was ideal
Cons:
10.0
Donna
Exceptional
family with young children
10-21-2017
Exceptional
Pros: Everything was GREAT!! We will be back
Cons:
9.0
Jessica
Wonderful
Family with Young Children
10-20-2017
Pros: The cleanliness, the staff and the location.
Cons: Everything was great!
8.0
Verified Hotel Guest
Very Good
10-20-2017
Pros: We enjoyed our stay very friendly staff.
Cons:
5.0
Verified Hotel Guest
Fair
Family with Young Children
10-20-2017
Pros: In general the Was clean staff accommodating, the location is excellent accessible to a lot of places and the main tourist attractions.
Cons: The room was always to warm we could not adjust the air and the toilet was not cleaned for our entire stay 4 nights. I am a coffee drinker the hotel stopped making coffee when breakfast was over, very disappointing.not enough lighting in rear of hotel.
8.0
Doug
Very Good
Family with Young Children
10-20-2017
Pros: It was close to Disney and the rooms were large They include a breakfast (which was ok) but it was convenient. You had a mini fridge and microwave in the room The beds were very comfortable and the rooms were clean The tub was stained a bit though.
Cons: It was nice that they had a guest laundry room but they didn't have a change machine It was nice to have a pull out couch bed but itbe bed was not comfortable
8.0
Kaila
Very Good
Family with Young Children
10-20-2017
Pros: The location was great, they provided a shuttle to Disney we had a complimentary breakfast everyday which was great!
Cons: The Springhill location lobby was under construction which kind of an eye sore we had to walk over to Fairfield for breakfast but was not a big deal. It's always great when improvements are made.l
8.0
Robert
Very Good
Traveling as Couple
10-20-2017
Pros: Very nice place. Equal to other Springhill Suites of higher level.
Cons: Breakfast while free was across the lot to another hotel and it was raining and very inconvenient.
8.8
Kucetere
Excellent
family with young children
10-20-2017
Good hotel to visit the...
Pros: Easy parking next to the hotel. Nice and clean lobby and the dining area, Ivonne made it very tidy, found us a free table, cleaned the table and invited us to have a great breakfast. The room was clean and with standard facilities. The sofa bed not that comfortable, but big. We could walk to the nearest restaurants.
Cons: The tub plumbing in the bathroom needs to be cleaned, the water doesn't run properly. The wardrobe door couldn't be closed properly. The laundry is old and the dryer on the fifth floor didn't den our clothes totally. It was hard to dry it in the room on the beds, doors, tables and a chair.
7.5
Ayeisha
Good
family with young children
10-20-2017
Good
Pros:
Cons:
8.8
Mary
Excellent
young couple
10-19-2017
Would stay here again. Very...
Pros: The breakfast menu was great! so many choices. The staff was excellent and friendly. The room was spacious and clean. location is excellent to all the Disney parks.
Cons: not enough seating in dining area. wandered around waiting for a table to open up.
10.0
Add7
Exceptional
family with young children
10-19-2017
Exceptional
Pros:
Cons:
9.6
Eugenia
Exceptional
young couple
10-19-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
10-19-2017
Exceptional
Pros:
Cons: My room did not have hot water
8.8
Anonymous
Excellent
young couple
10-19-2017
For the price it was...
Pros: Breakfast and the close proximity to Disney
Cons: Parking was limited and cost $10/day
10.0
Anonymous
Exceptional
young couple
10-19-2017
Exceptional
Pros: Everything was really nice the room, the pool, the staff were really nice and helpful and the breakfast was really nice as well. Would definitely stay here again.
Cons: They didn't have any movies to choose to watch in the room
10.0
Charlene
Exceptional
family with young children
10-18-2017
It was incredible
Pros: I enjoy the people and the breakfast.
Cons:
8.3
Stacey
Very Good
family with young children
10-18-2017
We had a nice visit...
Pros: Liked the Mickey Pancakes , Size of the Room, Check out Time, and the Location was great!
Cons: Had Trouble with Room Keys working, and wished there were more food options at the hotel- restaurant available besides just breakfast
9.6
Wendy
Exceptional
review category group of friends
10-18-2017
Would definitely stay at Springhill...
Pros: Beds comfy, free hot buffet, free Disney shuttle, clean rooms and lobby, helpful respectful staff, microwave and fridge in room, very close to restaurants, shopping and attractions.
Cons: Disappointed that food fair area closed for construction- was looking forward to that. Hard to walk off property as road very busy and couldn’t see crosswalk anywhere- but that’s common in Orlando.
9.2
Skyky
Wonderful
family with young children
10-18-2017
Superb
Pros:
Cons:
10.0
Ashley
Exceptional
family with young children
10-18-2017
Exceptional
Pros:
Cons:
7.9
Silvana
Good
family with young children
10-18-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
young couple
10-18-2017
I would say staff was...
Pros: Location and cleaniness
Cons: My room key had to be repinned three times .
10.0
Anonymous
Exceptional
family with young children
10-18-2017
Exceptional
Pros: The staff was very friendly and helpful, wonderful breakfast, clean room, a shuttle service to the Disney world kingdom.
Cons: Nothing, i liked it all
Thank you
8.3
Anonymous
Very Good
family with young children
10-18-2017
Great location very friendly staff.
Pros: The kids loved the balloons left on the bed by the maid. Very friendly staff.
Cons: damp smell in the room. Pool area not very clean looked like mold in the hot tub and on some of the windows. Breakfast was nice but wish there was a little more variety of foods.
8.3
Svetla
Very Good
family with young children
10-17-2017
Good place to base for...
Pros: Room and housekeeping was great, staff at reception excellent and local attractions specialist was fantastic
Cons: Breakfast - limited choice and not good quality. Ok for one night, a bit too poor for four night. Super noisy and tables not cleaned or enough
10.0
Anonymous
Exceptional
young couple
10-17-2017
Perfect
Pros: The breakfast was excellent
Cons: The wifi connection
10.0
Anonymous
Exceptional
review category group of friends
10-17-2017
Recommend and will be back...
Pros: Everything
Cons:
9.6
Anonymous
Exceptional
family with young children
10-17-2017
Exceptional
Pros: The location
Cons: The breakfast is good but if it came with more variety it would have been great. But its a free breakfast
2.5
Anonymous
Poor
review category group of friends
10-16-2017
Very poor
Pros: Nothing breakfast so bad
Cons: Nothing in there
4.2
Anonymous
Disappointing
review category group of friends
10-16-2017
Disappointing
Pros:
Cons: The bedding wasn't clean after several requests for ones. Each night we had stains on our bedding. The room was much smaller than the pictures appeared and the beds were really small. The hotel could definitely use renovations in the rooms. The lobby is so modern then you get to the rooms they look so old.
7.9
Terri
Good
solo traveller
10-15-2017
It was ok for the...
Pros: Staff was very pleasant and accommodating
Cons: Hotel was a bit dirty. Bathtub had grime, trash cans in lobby and dining were overflowing
10.0
Daniel
Exceptional
young couple
10-14-2017
Exceptional
Pros: Everything good
Cons: Parking fee. Why?? Could not get MLB playoffs on tv. Had to go across street
8.3
Irene
Very Good
family with young children
10-14-2017
Very good
Pros: The pools were great. Fitness room is great loved that its open 24hrs.
Cons: Maid service never came to my room once to clean up or at least get fresh towels. I had to call down stairs to get fresh towels and when I did no one came. I had to again the next morning and someone finally showed up 1.5 hours later. There wasnt a great selection in breakfast either.
10.0
Anonymous
Exceptional
family with young children
10-14-2017
Exceptional
Pros: Clean,friendly and convenient
Cons:
6.3
Anthony
Pleasant
young couple
10-13-2017
Would stay again if price...
Pros: Location to Disney Parks and free shuttle. Staff all friendly.
Cons: Bed too hard. Pillows not comfortable. Paying to park. Cleanliness of room lacking.
6.7
Lisa
Pleasant
family with young children
10-13-2017
Staff was very helpful, pool...
Pros: The pool area was the nicest part of the facility.
Cons: They sold our room the first night even though we called to say we were delayed and had reserved it with a credit card . They did move us to the type of room we reserved the next day. The room was much smaller than the pictures lead you to believe. Decor is dated. Pull out bed was very uncomfortable.
9.2
Reinaldo
Wonderful
family with young children
10-13-2017
Superb
Pros:
Cons:
7.9
Deanna
Good
family with young children
10-13-2017
Good
Pros:
Cons:
10.0
Taneisha
Exceptional
family with young children
10-11-2017
Fantastic
Pros: Everything
Cons: Nothing
8.8
John
Excellent
young couple
10-11-2017
Overall good but in need...
Pros: Room cleanliness and comfortable bed.
Cons: Facility needs an update, our room had a musty odor like mold but became less noticeable as we ran air conditioner. Also, breakfast room was over crowded and not pleasant.
7.5
Emily
Good
young couple
10-11-2017
Good
Pros: Good location.
Cons: Breakfast was ok.
5.4
Anonymous
Fair
family with young children
10-11-2017
Passable
Pros:
Cons: Bath tub had rust asked hotel staff to come to room to view bathroom no one came.
7.5
Anonymous
Good
review category group of friends
10-11-2017
It was great, I would...
Pros: I liked the room, spacious and clean. The pool was nice. The front desk girl Courtnie was very nice and helpful.
Cons: The food concourt was closed for renovations which is fine. But we were not told before we booked or at check in.
10.0
John
Exceptional
young couple
10-10-2017
The great Escape
Pros: The location is a plus and the room was great. Breakfast was also a plus. Overall a great experience will stay again anytime that I'm in Orlando.
Cons:
6.3
Michael
Pleasant
review category group of friends
10-10-2017
Pleasant
Pros:
Cons:
10.0
Melissa
Exceptional
family with young children
10-08-2017
Great, roomy room!
Pros: Mickey Waffles! Great way to start our Disney trip (stayed here before checking in on-property). We would stay again in a heartbeat if we could find another deal.
Cons: Long walk from elevator to rooms, but not unbearable.
8.3
Anonymous
Very Good
solo traveller
10-08-2017
Good for the R&R I...
Pros:
Cons: AC unit could have been quieter!! It rattled most of the time.
9.2
Kári
Wonderful
family with young children
10-07-2017
Superb
Pros: Good breakfast. Nice pools and an excellent gym. Comfy beds. The free Chupa Chups were a big hit with the kids :-)
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