Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Serenely set on a sandy beach of the Gulf of Mexico, this resort is steeped in luxury and class. Guest rooms are spacious and feature kitchens as well as balconies that overlook the ocean. Dark wood tones, flat-panel televisions, granite accents and large bathrooms are the norm for each room. The public areas are richly appointed in marble and offer a fabulous array of original artwork and antiques from the owner's collection. There are ample activities to do and a slew of facilities to utilize during your stay. The rooftop pool is perfectly positioned where you can have a beautiful view of the beach and ocean. Be sure to book a spa treatment while you're here as the therapists are known to be some of the best on the island.
Smoke free premises. 92 condominiums. 12 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, motor boats, self-propelled boats, recreation programs in season, lawn sports, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, room service, child care.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 187 guests
Showing reviews 1 - 5 of 50
9.6
Verified AAA Guest
Exceptional
Family w/Children
07-02-2017
Very nice accommodations located on the beach. The hotel was very well kept and the staff was friendly. Most of my trip was during week days in late June, so not the busy season. There were always pool and beach chairs available with umbrellas, but I could see the pool area filling up very quickly in the high season, as it was not the most spacious. As far as location, the hotel was within walking distance of a few restaurants and located on the main street in Marco Island,
Pros: The rooms were well kept and the kitchenette was nicely stocked with supplies so that eating out every meal was not necessary. All of the staff within the hotel was very friendly. The hotel was also located on the beach and the provides chairs and umbrellas to use.
Cons: If you bring a car (which you likely need), you must valet it for $20 a night. While that rate is not crazy, I am not a fan of having to use a valet every time you want to take your car out. Also, the beach chairs and towels aren't available until 9 am. My first day, I went out at 8:45 am (I was not able to find any information in the room as to the hours) and received a slight attitude from the beach attendant about going to sit down prior to 9 am. Considering the room rates and that you are paying the cost to be on the beach, that irked me.
10.0
William
Exceptional
young couple
04-18-2018
Had a great, relaxing, vacations!
Pros: The staff were wonderful! Friendly, courteous and helpful. The facility was very clean and housekeeping was there twice a day to change towels, straighten up, and turn down the bed.
Cons: Bathroom was large but there was little storage area for personal items.
8.8
Jessica
Excellent
young couple
04-14-2018
Great resort and staff with...
Pros: Beautiful hotel, well kept, and staff is great! It is a quieter property(not a lot going on in the evening). But my husband and I were looking for a relaxing atmosphere this trip. 6 months pregnant. No crazy nights out.
Cons: Food and drink are pricey, but everything is on Marco Island. If on a budget vaca, may not be the best option.
9.0
Sara
Wonderful
Family with Young Children
04-13-2018
Pros: Staff was amazingly helpful.
Cons: Room was a bit small for our whole family.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: Friendly staff & nice beach.
Cons: Pool has no view of beach, loud fans on top of restaurant, poor casual dining options, poor placement of beach restaurant, no vending machines, no ATM.
8.0
Donna
Very Good
Traveling as Couple
04-13-2018
Pros: Loved it! Perfect location, everyone was nicer than the other. Very relaxing.
Cons:
10.0
Jean
Exceptional
Traveling as Couple
04-13-2018
Pros: EVERYTHING
Cons: ABSOLUTELY NOT
8.8
Anonymous
Excellent
family with young children
04-11-2018
Fabulous
Pros:
Cons:
7.9
Sean
Good
family with young children
04-11-2018
Good
Pros: The beach
Cons:
9.6
Julie
Exceptional
young couple
04-10-2018
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
04-09-2018
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
04-08-2018
Exceptional
Pros:
Cons:
10.0
Collie
Exceptional
young couple
03-23-2018
Exceptional
Pros:
Cons:
10.0
Jennifer
Exceptional
family with young children
03-20-2018
Exceptional
Pros:
Cons:
9.6
James
Exceptional
young couple
03-18-2018
Exceptional
Pros:
Cons:
9.2
Shankar
Wonderful
family with young children
03-18-2018
great. loved it inspire of...
Pros: the cleaning staff were friendly and cleaned the room twice daily. well maintained.
Cons: Complimentary beverages such as water at the entrance would have been nice.
the concierge was not available during our stay and the other staff who tried to help us did not know much.
10.0
Joan
Exceptional
family with young children
03-10-2018
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
review category group of friends
02-18-2018
Exceptional
Pros: Helpful staff, great location, kitchen, comfortable beds w nice linens
Cons: Valet parking and cost of $20 per day to park.
7.5
Pamela
Good
young couple
02-14-2018
Amazing Views from Room
Pros: The suite on one of the top floors - the view from each room were amazing . Bed was very comfortable, The staff was very helpful and accommodating. Meal at Sal de Pepe restaurant on site was very good but also very expensive.
Cons: I hated that I had to walk through the parking lot to get to the beach. I thought the "beach" bar was in a poor location. It was small and not worth hanging at, no view of the ocean. The swimming pool area was the same, no view of the ocean, small bar. We basically went to other hotels along the beach that had music with beach views and many more people.
Anything you purchase on site had an 18% tip already added in but it was NOT clear. Pretty steep when you are going to the bar to get the drink yourself or ordering a lunch and taking it yourself to the beach.
10.0
Gary
Exceptional
young couple
02-11-2018
The very best !
Pros: The View was awesome, the staff all friendly and courteous. The valets were just great and full of local information. The restaurants were all superior especially the Italian restaurant overlooking the ocean. Very high end with fantastic service.
Cons: Nothing ! It was the best resort we have ever been to.
8.8
Andrea
Excellent
young couple
02-05-2018
Amazing place to stay, will...
Pros: The suite was AMAZING. High end kitchen a super plus!! The fact that there was a door separating the living room and bedroom a real plus. Beach access, pool +++
Cons: Sale &Pepe in house restaurant..spend your money on an uber and go elsewhere. While the staff is friendly and accommodating, the food takes FOREVER to get to your table and everything is always cold. Even the coffee and tea and cappuccino at breakfast: cold. $78 for breakfast for 2, ( not including tip) definitely not worth it. A shame it's affiliated with the five star resort.
10.0
Lesley
Exceptional
young couple
01-29-2018
Fantastic from the minute you...
Pros: Everything
Cons: Nothing
3.8
Håkan
Poor
family with young children
01-27-2018
Trust me - don´t stay...
Pros: Hat off for the Valet parking staff. They were friendly and quick picking up the car.
Cons: We arrived tired 28.12 at the hotel 3.20pm after a 10 hours flight from Switzerland. We were told that check-in is 4pm and couldn´t access the room. Instead we had to wait. We were travelling with our adult children (19 and 25) and booked a one bedroom suite with bed sofa because they didn´t offer a room with 2 double beds. The bed sofa is very uncomfortable and impossible to sleep well. Very hard and no quilt only sheet. We complained at the reception and asked if they could offer another room with 2 beds. They could but to an additional fee of a couple of hundred dollars in addtional to the 669 dollars aleady paid. Another strange thing is that Valet parking is mandatory to a fee of 20 dollars. No other option available. The hotel didn´t offer any activities. When we checked out we complained to the front office manager (Paul), but he didn´t seem to care that we left as unhappy guests and will never come back. The hotel is way too expensive for what you can expect for the price you pay. Choose another hotel nearby is my recommendation.
9.2
Michael
Wonderful
young couple
01-22-2018
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
01-13-2018
Exceptional
Pros:
Cons:
7.5
Veronica
Good
family with young children
01-05-2018
Good
Pros: the view from the room was fantastic. the beach.
Cons: The service was bad and unfriendly. We for exemple had to wait for one hour for our room(after check in time). An apology would have been nice.
7.9
T
Good
family with young children
01-04-2018
Lovely rooms but awful food!
Pros: Lovely rooms that were spacious and clean. Staff was friendly and attentive. Beach bar menu was great!
Cons: We went to the hotel restaurant (Sale e Pepe) for dinner on New Years Eve and it was possibly the worst food we have ever had. I think they need a new chef that knows what flavours work together. Their menu was overpriced and awful. I wouldn't recommend it to anyone!
7.9
Joseph
Good
family with young children
01-04-2018
Good
Pros: Our room on the 10th floor had a stunning view of the ocean and pool. The room was very clean and the staff was extremely attentive and friendly. The location of the resort is perfectly located, and the beach sand is like baby powder.
Cons: The resort needs a coffee shop. I had to either drive to Starbucks or pay $4 for regular coffee at the restaurant at the facility--Sale e Pepe. After tipping the valet for my car, the Starbucks coffee was even more expensive---but much tastier. Also, the resort needs a parking lot so you have the choice of self parking or using a valet.
Lastly, the resort needs to expand their health club and add more equipment.
8.3
Thomas
Very Good
review category group of friends
12-15-2017
Nice place, but one very...
Pros: One staff member female was rude and defensive. I believe her name was Odi or Ode. I asked for clarification on pre-paid bill and she stated I had “incidentils” but could not explain for what. I ask if she was giving me attitude and her response was yes, are you giving me attitude. I walked away.
Cons:
8.8
Ken
Excellent
review category group of friends
12-15-2017
Very nice stay with great...
Pros: The staff was courteous ,friendly and very helpful. Location was great, it’s just that the surrounding construction and the weather wasn’t the best.
Cons: See above. But most unusual. It’s a very nice place. Would recommend it to others.
8.8
Enrique
Excellent
young couple
12-06-2017
Fabulous
Pros:
Cons:
10.0
Alison
Exceptional
review category group of friends
12-04-2017
Overall excellent stay.. will go...
Pros: Very clean and well kept resort. Liked that you didn’t have to rent beach chairs and umbrella every day, they were provided. Loved the variety of tropical drinks. Loved that you didn’t need a car. Taxis were complimentary to certain restaurants.
Cons: Coffee in room made very small cups and so had to order a pot of coffee every day and the large pot only gave us 4 small cups.
9.2
Pamela
Wonderful
review category group of friends
11-28-2017
Very nice, staff was very...
Pros:
Cons:
9.6
Lucas
Exceptional
family with young children
11-23-2017
Excellent
Pros: Perfect place to stay.
Cons:
9.2
Hilda
Wonderful
solo traveller
11-18-2017
Would highly recommend and certainly...
Pros: Updated
Very tasteful
Super clean
Great location
Cons: Parking expenses
9.6
Jo
Exceptional
family with young children
11-16-2017
overall-very very good Valet parking...
Pros: All the ammenities, very clean bath, comfy bed, staff was exceptional, smoothie at pool
Cons: Did not like closing the pool to your customers for a private party.
They closed at 3:30 and left us high and dry......
10.0
Rachel
Exceptional
young couple
11-12-2017
Fabulous Marco Island hotel
Pros: This is a fabulous hotel. The staff are super. Patti the concierge was so helpful.
Cons:
10.0
Anonymous
Exceptional
mature couple
11-11-2017
Exceptional
Pros:
Cons:
8.8
Angel
Excellent
young couple
10-30-2017
Fabulous
Pros:
Cons:
10.0
Robert
Exceptional
young couple
10-30-2017
Exceptional
Pros:
Cons:
10.0
Mary
Exceptional
review category group of friends
10-29-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
review category group of friends
10-28-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
10-27-2017
Overall, an enjoyable stay, but...
Pros: Greeted with a bottle of champagne and nice note wishing us a Happy Anniversary. Bottled water and coffee & tea. Kitchenette, sitting area, and balcony with view, albeit quite a distance from ocean. Nice pool area with bar. Room service efficient; food good. Staff all friendly.
Cons: Entryway floor filthy dirty--sticky stuff on floor. Wiped up with paper napkin and was black like never mopped. Spilled mixed nuts on floor first night; don't seem to vacuum either as remnants were there the whole stay. Ice machine broken with sign on door but no indication of where to find any. Extra security lock on door broken. $25 daily to park. Staff didn't seem to know much about what was where in the area as far as restaurants.
10.0
Anonymous
Exceptional
young couple
10-27-2017
Great
Pros: Always friendly and very accommodating
Cons:
10.0
Yunisleidis
Exceptional
solo traveller
10-26-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-20-2017
Absolutely amazing!
Pros: Everything! Amazing and friendly staff. Bed super comfortable. Room was sparkling clean. Food great. Wonderful view to wake up to and to see as soon as you walk in the room. We didn't have to ask for anything.
Cons: Honestly, there wasn't anything.
10.0
Amy
Exceptional
family with young children
10-16-2017
Exceptional
Pros:
Cons:
7.9
Chris
Good
young couple
10-02-2017
Good
Pros:
Cons:
10.0
Elizabeth
Exceptional
family with young children
10-01-2017
Exceptional
Pros:
Cons:
10.0
Steven
Exceptional
young couple
10-01-2017
It was great
Pros: Everything was wonderful. The staff was very friendly & helpful
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