Serenely set on a sandy beach of the Gulf of Mexico, this resort is steeped in luxury and class. Guest rooms are spacious and feature kitchens as well as balconies that overlook the ocean. Dark wood tones, flat-panel televisions, granite accents and large bathrooms are the norm for each room. The public areas are richly appointed in marble and offer a fabulous array of original artwork and antiques from the owner's collection. There are ample activities to do and a slew of facilities to utilize during your stay. The rooftop pool is perfectly positioned where you can have a beautiful view of the beach and ocean. Be sure to book a spa treatment while you're here as the therapists are known to be some of the best on the island.
Smoke free premises. 91 kitchen units, some two bedrooms. 12 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, recreation programs in season, exercise room, spa.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 69 guests
Showing reviews 1 - 5 of 50
9.6
Marion
Exceptional
family with young children
09-30-2016
Pros: Loved the room
Cons: To many rules on beach no small coolersno smoking the drinks to expensive .i was going to bring grandkids down sometime but nothing there for them
10.0
Lindsey
Exceptional
young couple
09-25-2016
Pros: The robes provided were so nice and soft. Theye provided delicious smoothies on the beach. The location was great, right on the beach.
Cons: We weren't checked in ok time. The parking was $20 a night. The pool closed early, at dusk. Other than that everything was great.
10.0
David
Exceptional
young couple
09-15-2016
Pros:
Cons: Not being told about valet parking only until we arrived at the resort. Website was misleading on this point. The beach and water was less than desirable at the time of our visit but this wasn't the resorts fault, I was told it was due to the recent storm that had came through.
10.0
Lynda
Exceptional
mature couple
09-08-2016
Pros: Staff very helpful and even lent me a wheelchair to us for our stat
Cons:
9.6
Marina
Exceptional
family with young children
09-03-2016
Pros: Very cute resort! We enjoy our stay at this hotel. Staff was very friendly. Room comfortable. I liked chairs and umbrellas on the beach.
Cons: That the sauna closed at 5
10.0
Stefania
Exceptional
young couple
09-01-2016
Pros: Everyone
Cons: Noise from construction
10.0
Joseph
Exceptional
review category group of friends
08-29-2016
Pros: Very clean. Excellent staff. Doormen were extremely friendly.
Cons: Only one working elevator 10 out of our 12 days there.
10.0
Anonymous
Exceptional
mature couple
08-27-2016
Pros: Best place we ever stayed at. Great ocean view! Great king bed. Nice kitchen. Dress code keeps the rif-raf out!
Cons: There are no cons!
9.6
Norma
Exceptional
young couple
08-26-2016
Pros: Gorgeous white sands on the beach. Beach was not overcrowded.
Cons: No entertainment.
10.0
Christi
Exceptional
mature couple
08-13-2016
Pros: Beach, customer service, location
Cons:
9.2
Lisa
Wonderful
review category group of friends
08-09-2016
Pros: The room was great, the bed was very comfortable and the view was amazing.
Cons: One of the elevators was broke the entire time we were there,(12 days) so we took the stairs a lot because it took forever for the other elevator to get to our floor which was the 9th. Your happy hour was not good, we were only allowed to get wine or beer, no specialty drinks. It was too hot to drink wine and some people don't drink beer.
10.0
Jesus
Exceptional
family with young children
08-07-2016
Pros: Everything.
Cons:
7.1
Maria
Good
family with older children
08-01-2016
Pros: Location and staff were excellent.
Cons: The rooms are dated and beds uncomfortable.
9.2
Sara
Wonderful
young couple
07-30-2016
Pros: The floor and room
Cons: The cost and drinks at happy hour
6.7
Mary
Pleasant
family with older children
07-26-2016
Pros:
Cons: The shower was too small
10.0
Amanda
Exceptional
mature couple
07-24-2016
Pros: Size of the room, having a kitchen, the view, choice of dinning, room service and Hotel hospitality.
Cons: Visit was too short
10.0
Rg
Exceptional
family with older children
07-23-2016
Pros: The staff was very attentive. Room fit our needs
Cons: A larger fridge. The room had a full sized oven but a dorm sized fridge.
4.5
Samuel
Disappointing
review category group of friends
07-22-2016
Pros:
Cons: over priced
8.8
Robert
Excellent
mature couple
07-21-2016
Pros: Staff additude
Cons: No prior info of smoke free facility did not even allow smoking on terrace major inconvenience for cigar smoker
9.2
Miro
Wonderful
family with young children
07-17-2016
Pros: The view and the location is amazing. The hotel itself is also very nice, fresh and well kept in Italian style. All the staff was extremely helpful, polite and kind.
Cons: The bed and the sofabed (including pillows) were quite uncomfortable to sleep in. There was only 2 chairs on the balcony (we were 4).
9.6
Ana
Exceptional
family with older children
07-14-2016
Pros: Very nice, elegant and comfortable. Staff very attentive and friendly.
Cons: Pool in 5th floor. Not too many casual dining / breakfast options.
8.8
Welch's
Excellent
mature couple
07-09-2016
Pros: White sandy beach. Gorgeous balcony ocean view. Full kitchen w/ stocked cabinets & utensils. $ saver here. Very clean. Vallet parking is well worth it too.
Cons: Got 3 orders of eggs instead of 3 eggs which cost about $35. Language barrier w/ receiver. I wish they would employ US citizens instead of importing help with temporary Visas/permits or green cards.
9.2
Jill
Wonderful
mature couple
07-05-2016
Pros: The view from our balcony was perfect.
The staff was extremely attentive.
The kitchen area was very useful.
Fun resort atmosphere, yet quiet and quant.
Cons: The bed was not as soft as I would have preferred.
Construction on a neighboring resort was loud and took away from some of the enjoyment of the patio/balcony.
10.0
Victoria
Exceptional
mature couple
07-02-2016
Pros: This hotel is a pleasure to stay in. Me and my husband were there in 2004 and came back because we loved it first time. And now we were very happy to see that hotel is still a great place.
Cons:
7.9
Gricelia
Good
family with older children
06-30-2016
Pros: Beautiful and friendly accommodating staff
Cons: Costly drinks
8.8
Andrew
Excellent
mature couple
06-30-2016
Pros: The room assigned to us provided a wonderful vista of the Gulf of Mexico, with comfortable patio seating to enjoy the sunset.
The facility reminded me of the Age of Grandeur, with interesting architectural details and finishes. The use of hardwoods, marble, onyx and the presence of crystal chandeliers was a welcome change form the modern hotel finishes commonly encountered today.
The staff were very nice and accommodated our requests with a smile and earnest interest in our comfort during our stay.
Cons: The on site restaurant (Sale E Pepe) was closed on Monday and Tuesday during our stay, which had not been advertised until our arrival.
10.0
Ernesto
Exceptional
mature couple
06-24-2016
Pros: yes, all is very good
Cons:
5.0
Carlos
Fair
family with older children
06-16-2016
Pros:
Cons: Customer service is poor.
7.5
Robert
Good
mature couple
06-11-2016
Pros: The eggs were great
Cons: We did´t know we have to pay 20 $ a day parking fee
The sand of the beach was kind of rough
8.3
Icesk8r
Very Good
mature couple
06-05-2016
Pros: Room was well planned and comfortable. Nice kitchen and large bath
Cons: Shower was very small. No listing of tv programs
10.0
Victor
Exceptional
family with young children
06-03-2016
Pros: Best sleep I've had in a long time.
Cons:
8.8
Mike
Excellent
young couple
06-01-2016
Pros: Views from all rooms are beautiful. Beach and beach service were excellent. Sale e Pepe restaurant was superb for breakfast and dinner.
Cons: Bed was very hard. Pool area is not resort standard and needs to be updated. Room service food was not great.
5.4
Allisson
Fair
family with young children
05-29-2016
Pros: The access to the beach, and the fact they would come in twice to refresh the room.
Cons: The beds were so un confortable the pillows where Heard, 2 Nights we could not sleep. No activities for kids, it was very boring.
9.6
Meredith
Exceptional
review category group of friends
05-29-2016
Pros: The location was perfect. I do wish they had more of a shuttle service to take you to other locations, but it was still nice.
Liked the kitchen so we did not have to eat out every meal.
Cons: The only thing I would suggest is that with the oven in the room that there is a pan to cook on for the oven. There were pots for the stove, but nothing for the oven. We bought something to cook before I looked for that.... oops.
10.0
Mela
Exceptional
mature couple
05-29-2016
Pros: The staff was kind, considerate, efficient and professional. The resorts architectural style, size, and International staff provided a European ambience. Very cozy! The restaurant Sale De Pepe has an Exquisite menu and amazing chef.
Cons:
10.0
Michael
Exceptional
family with older children
05-22-2016
Pros: Extremely nice... Paradise... much better than I usually get but it was on discount. ....staff was very eager to please
Cons:
7.1
Orlando
Good
young couple
05-03-2016
Pros:
Cons: Pesima opcion de menu en room service y la playa.
Mala atencion en la playa, tambien!
5.0
Cindy
Fair
mature couple
05-02-2016
Pros:
Cons: Needs major updating. Shower way to small. Room very outdated. Bed too soft. a/c inconsistent.
7.5
Jimmy
Good
young couple
04-16-2016
Pros: Location of the hotel,superb. Staff was friendly valet was great.
Cons: Shower head was broken tv remote didn't work well at all. Bed was a little too firm for me.
7.9
Rachel
Good
family with young children
04-09-2016
Pros: Food at hotel was excellent. It was small enough so watching kids was easy. Beach front was nice. Valet was quick and hotel concierge was friendly and had good activity/meal suggestions.
Cons: The bed was hard as a rock and housekeeping services were hit or miss. Totally forget me one day and one night came at 9pm for turn down service (my kids were already in bed asleep). Also, poolside and beachside service was a little slow.
8.8
Linda
Excellent
mature couple
04-08-2016
Pros: Loved the location of our room with a garden view. Great to easily get to the beach and restaurants. Great sunsets while eating dinner. We will definitely be back. Couldn't rate facilities higher since we didn't use any of them.
Cons: Room wasn't cleaned when we left the property to have breakfast or when we were at the beach. Had to call to get housekeeping in to clean the room.
9.6
Joseph
Exceptional
young couple
04-06-2016
Pros: Beautiful room, big bath, great beach, lounge chairs comfortable and service is attentive. A great property all and all for the cost.
Cons: Food and service is good in the sale e pepe, However, the price for breakfast at $119
(not including tip) is quite excessive for two. Also, the service could be improved on some days at the beach bar.
7.1
Gregory
Good
family with older children
03-27-2016
Pros: Overall a good experience.
Cons: The orientation of building to water, pool to beach, etc. is very disappointing. You can not see the beach when sitting at the pool. The trip from the pool to the beach requires an elevator ride. To get from your room to the beach requires a walk through the parking garage. There is no casual dinning in the evening, no beachside bar for a glass of wine in the evening or a cheeseburger. There is actually a substantial building with a very nice, but very high end Italian restaurant between the main building and the beach. Obviously it's impossible to do but the location of all the buildings should take better advantage of the overall awsome location of the property.
9.6
Chris
Exceptional
mature couple
03-20-2016
Pros: Beautiful views of a west facing brilliant white beach. Fabulous sunset and dinner.
Cons: There was a wedding on, which meant we couldn't have drinks on the terrace.
9.2
Katie
Wonderful
solo traveller
02-12-2016
Pros: The whole ambiance. Staff was wonderful. Most accommodating. Have always enjoyed staying there.
Cons: Suite had stained carpet in the living room and worn, stained sofa. Expect that the suite was next on the refurbishing list.
8.3
Edward
Very Good
mature couple
02-03-2016
Pros: Location on the beach is the best attribute. Facilities wee good.
Cons: For the money thought the rooms (expect the bathroom) were a little small and needed updating.
9.2
Jonathon
Wonderful
mature couple
01-24-2016
Pros: Design of rooms- including small kitchen.
Car garaging
Closeness of Beach
Cons: Wifi was not very powerful
Room decor and furnishings gelling a little outdated
7.5
Vivian
Good
young couple
01-13-2016
Pros: Hotel is on the beach , rooms are facing the beach so beautiful sunsets from the room balcony. Free internet.
Cons: Pool is closed in the night, happy hour in the bars is very poor with very limited options and drinks are very expensive.
9.2
Lisa
Wonderful
mature couple
01-12-2016
Pros: The beach is outstanding along with the food in the formal Italian restaurant . The bell staff was very friendly and attentive .
Cons: The only thing we thought could be improved apon is the fact that there no place to get coffee in the early morning. Even though they do supply a coffee pot in the room , however ours had mold so we didn't use it .
9.6
Eric
Exceptional
young couple
01-03-2016
Pros: It was our Honeymoon night.....they went out of their way to make it special.....Tara our room service attendant ...Amazing....helped us find a restaurant. Brought us champagne...catered to our every need....Thank you...Thumbs up
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