RIU Plaza Miami Beach

AAA Inspector Rating

3101 Collins Ave

Miami Beach, FL 33140- Map It

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AAA Inspector Rating Details (scale 1-5)

3.1

Overall

Room2.7

Bath3.1

Public Areas3.5

AAA Inspector Notes

Guests wandering the lobby will catch a glimpse into the nostalgic past of Miami Beach or they can just enjoy the view overlooking the pool and ocean beyond. All guest rooms have double beds only. While the guest units are modest in size they have a crisp feel with vibrant purple accents. For families needing extra room, connecting rooms are available. Try to book an oceanfront or oceanview guest room because these are the only guest units that come with a furnished balcony. There is a grab-and-go eatery in the lobby for those on the run, who need some quick nourishment. Enjoy live music presentations five nights a week. The dinner restaurant is buffet only. 284 units. 10 stories, interior corridors. Bath: shower only.

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Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

Oceanfront. On SR A1A at 31st St. 3101 Collins Ave 33140.

Pool

heated outdoor.

Parking

valet only.

Dining & Entertainment

2 restaurants, full bar.

Room Amenities

refrigerators, coffeemakers, wireless Internet, safes.

Sports & Recreation

exercise room.

Guest Services

valet laundry.

Terms

3 night minimum stay - seasonal, 7 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Good

Based on Ratings from 370 guests

Showing reviews 1 - 5 of 50

6.7

Pleasant

solo traveller

04-18-2018

It was ok

Pros: Location

Cons: Price, too much for a basic room with nothing in it

7.1

Aimee

Good

review category group of friends

04-16-2018

Good

Pros:

Cons:

7.9

Anonymous

Good

review category group of friends

04-16-2018

Good

Pros:

Cons:

7.5

Gennette

Good

review category group of friends

04-16-2018

I had a wonderful stay...

Pros:

Cons: No atm, no microwave

10.0

Deepa

Exceptional

family with young children

04-16-2018

Exceptional

Pros: Unnecessary hassle at checkin felt like they wanted to pressure us into paying for our kids

Cons: Slow check in

9.6

Luis

Exceptional

family with young children

04-15-2018

Exceptional

Pros:

Cons:

8.3

Anna

Very Good

family with young children

04-15-2018

We went on a family...

Pros: I was able to easily book this hotel through booking.com, we didn't pay a dime until we arrived. The cancellation was exceptionally reasonable. We had a room with a balcony and ocean view and it was wonderful, worth the price. The outside pool area was great, it is right on the beach, the ocean water was beautiful. It was easy to look up restaurants close by on Trip Advisor or Yelp, there was so much to choose from, and the prices were reasonable. The boardwalk behind the hotel was so beautiful and wonderful to walk on during the day or at night.

Cons: The food and drink was so expensive, the food you could order at the pool was better than the restaurant food. However, we easily brought in our own beers, although being discrete, and drank them out of clear cups at the pool or beach. You also have to pay 25 dollars for an umbrella and two chairs on the beach, if you speed 50 dollars on food and drink it is free.

8.0

Kaixin00

Very Good

family with young children

04-15-2018

Very good

Pros: ocean view，pool，dinner， all is wonderful

Cons: I booked the ocean view room, but the waiter gave me the roof view room。 I was very angry. After waiting for 20 minutes, they gave me the room I should get.

10.0

Erica

Exceptional

Group Traveler

04-13-2018

Pros: The location of the hotel was perfect. Close to shopping and resturants for walking or driving. Staff was friendly and helpful. We had an amazing time and will be booking this hotel in the future.

Cons:

8.0

Maurice

Very Good

Traveling as Couple

04-13-2018

Pros: It's a Riu. That means one of the best, everything was as expected. Location / service and super rooms.

Cons: Parking and breakfast are really good but really expensive. Breakfast is 20-25$ per person which is really a lot of money. Quality is really good, as I expect of a Riu.

7.0

Michael

Good

Traveling as Couple

04-13-2018

Pros:

Cons: Unfassbares Hotel, never everr!! Umringt von Deutschen , bitte nicht in meinem USA Urlaub!

8.0

Verified Hotel Guest

Very Good

Family with Young Children

04-13-2018

Pros: Location right at the beach. Newer rooms and no carpets.

Cons:

8.0

Ashleigh

Very Good

Traveling as Couple

04-13-2018

Pros: Pool lobby and at the front desk

Cons: charging 1.00 to hold your luggage or $25 per hour for late check out is insane

3.0

Abdulaziz

Poor

04-13-2018

Pros: Location,beach front

Cons: Not 4 Star hotel. House keeping staff stole my watch. Bellman took from my car $6!! There is sink in the hallway. Simply it's not a 4 star hotel at all!

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

04-13-2018

Pros: The was good experience

Cons: Everything it's ok.

10.0

Alfalaq

Exceptional

review category group of friends

04-11-2018

Exceptional

Pros: Everything

Cons:

7.5

George

Good

review category group of friends

04-10-2018

Good

Pros:

Cons:

8.8

Saeed

Excellent

review category group of friends

04-10-2018

Fabulous

Pros:

Cons:

2.5

Anonymous

Poor

review category group of friends

04-08-2018

Awful, will never stay again

Pros: Nothing

Cons: Everything

8.3

Aziz

Very Good

young couple

04-06-2018

Very good

Pros:

Cons:

2.9

Trainer

Poor

solo traveller

04-01-2018

The hotel was not what...

Pros: The beach view was beautiful

Cons: I got bit by bed bugs.

7.1

Vicente

Good

family with young children

04-01-2018

Average

Pros: Ckean rooms

Cons: Frontt desk has the worst people, takes forever in the line to even just ask a question, hsd my longest check in ever. They dio not clean their beach all hotels next to us had a very ckean beach, But Riu was full of se plants, imposible to get in

9.2

Wonderful

family with young children

04-01-2018

First stay in Miami.

Pros: The balcony and view was beautiful. Only one thing, the door to lock out to the balcony was broke and wouldn't even shut when we went to bed and that med me feel a little unsafe. But we we're fine.

Cons: The description of the room on your site was deceiving. I though we had a full ocean view. When we checked in, the front desk said our room is partial ocean view ONLY. And they were so booked that we could only get to floor 4. First people checking us in we're not very friendly or accommodating at all. We we're early for check in, so had to leave our bags and site see for the day. Upon return, I explained our situation to a VERY nice and SUPER accommodating person "Michelle" and she said she would she what she could do. She gave us a complimentary update to full ocean view on the top floor. Michelle gets a 10+ in my book. She even called a few minutes after we got up to our room to be sure we we're ok and liked the room. Michelle was the most friendly the accommodating person on the entire staff we had come into contact with during our entire stay.

9.6

Anonymous

Exceptional

family with young children

03-30-2018

Exceptional

Pros:

Cons:

10.0

Stacey

Exceptional

young couple

03-30-2018

Absolutely loved everything about my...

Pros: Location!! location!! Our room over looked the pool and beach loved waking up to that view each morning :) food at the restaurant was excellent the pool bar had great drinks and light meals. The pool was clean and the beach was fantastic :) we had 4 nights here before heading to key largo, loved it that much we booked back in for another 3 nights could have easily stayed longer, would definitely come back again :))

Cons:

6.7

Katarzyna

Pleasant

review category group of friends

03-29-2018

Pleasant

Pros:

Cons:

7.1

Anonymous

Good

young couple

03-29-2018

Good

Pros:

Cons:

9.2

Cledwith

Wonderful

review category group of friends

03-28-2018

Superb

Pros: Great location and easy to get to parties and bars. I had a friendly experience with all staff. Overall highly satisfied with my stay. The pool and beach access were great.

Cons: The staff was friendly although another person in my group had a bad experience with a gentleman who worked at the hotel named Sebastian.

10.0

Christina

Exceptional

review category group of friends

03-27-2018

Exceptional

Pros:

Cons:

7.1

David

Good

review category group of friends

03-26-2018

Great pool, beach area, access...

Pros: Great pool, beach area, easy access to beach with access to boardwalk. Easy to walk to other areas of Miami Beach and other hotels for Miami Music Week parties.

Cons: Some staff were nice, however, there were a number of workers who made you feel like you were a burden on them. As a guest, you should be the most important person to that hotel, it seems like some of these people don't realize they work in the hospitality industry.

7.1

David

Good

review category group of friends

03-26-2018

Nice pool, beach, location in...

Pros: Great pool and beach area. Easy access to the beach. Easy access to board walk to walk to other hotels/restaurants/parties for Miami Music Week.

Cons: Some of the staff was friendly. However there were several members who would not give you the time of day. They made you feel like you were a burden on them, when in reality it is their job to take care of you. They should know this working hospitality industry.

9.6

Tiffany

Exceptional

review category group of friends

03-25-2018

Exceptional

Pros: The hotel was very clean. And the beach is a walking distance from the hotel. I loved it

Cons: The breakfast was not what I expected. I don’t eat pork I wish they had turkey bacon.

8.8

Clontarfbay

Excellent

family with young children

03-24-2018

Overall nice place to be,...

Pros: Nice and friendly staff

Cons: As family hotel would expect some space dedicated to kids

2.5

Ava

Poor

review category group of friends

03-24-2018

Very poor

Pros: Nothing! My room didn’t have working hot water. I called down to the front desk several of times. I thought the hotel would at least have a microwave. Also I had to call down to the front desk several of times for towels and wash clothes. Also the bathroom didn’t have no exhaust fan.

Cons: Everything

5.8

Peter

Okay

young couple

03-23-2018

okay

Pros:

Cons:

2.5

Hicham

Poor

family with young children

03-23-2018

Worst hotel I have ever...

Pros: It was terrible

Cons: So many reasons, didn’t help with luggage at all on arrival. Tv in room didn’t work. Lifts/Elivator was the worst I have ever used, I had to wait 20 mins for a elivator more than once. Rude manager. Pool was dirty. Was charged extra for baby in room. Customer service was baddddddd

7.9

Trisha

Good

young couple

03-23-2018

Very relaxing.

Pros: Loved the location and the pool and beach areas were amazing.

Cons: Beds could have been more comfortable. Elevator had issues the whole time we were there.

10.0

Le-tasha

Exceptional

review category group of friends

03-22-2018

Exceptional

Pros:

Cons:

9.2

Rudy

Wonderful

young couple

03-22-2018

The experience was very nice...

Pros: The room was nice but cold not even a rug on the floor that would have made the experience better because the floor was cold.

Cons: Cold floor no rugs...

5.4

Keane

Fair

family with young children

03-22-2018

Passable

Pros:

Cons: My room

9.6

Joshua

Exceptional

family with young children

03-20-2018

overall we were happy with...

Pros: location was great, our view was awesome, staff was helpful,

Cons: room was a little small, TV's were old and small and our room wasn't cleaned in a timely manner on one occasion.

7.9

Yekaterina

Good

review category group of friends

03-19-2018

Good

Pros:

Cons:

7.5

Danielle

Good

review category group of friends

03-19-2018

Good

Pros:

Cons:

2.9

Talisha

Poor

review category group of friends

03-19-2018

Very poor

Pros:

Cons: The staff members were very unhelpful when it came to an issue that was not our fault. And cleaning was never done during our entire stay. Workers would come while we were there and never come back to clean the trash up or bring new sheets.

10.0

Totlitha

Exceptional

young couple

03-17-2018

This was the Best Anniversary...

Pros: Everything was Awesome

Cons: Keep up the great job

3.8

Anonymous

Poor

review category group of friends

03-16-2018

It SUCKED!!!!

Pros: The lobby looked nice, the grounds were beautiful.

Cons: My room was #520, it was awful! Moldy rotten Sheetrock, one pedestal sink no shower door, no view, it overlooked a rooftop of the patio, the window was broken (wouldn’t stay open) no screen, it was as a handicap room I think! I showed the front desk the pictures I took of the windows and mold and they said it’s humid here! Then I complained it didn’t look anything like what I saw online, they said you booked a city view... Um all I see is nothing but a wall, they did nothing! My friends flew in the next day and they had room 604, this was their 20th anniversary so since I booked these rooms, I talked to the manager, terrified their room would be similar to ours, and I had gifts for them anyways, so we (a manager & myself) checked it out before they arrived, it was nice, same “city view” but it had an actual view, 2 sinks with a countertops instead of the wall sink I got, but while we were getting the room ready the front desk upgraded my friends for free, to room 406, then sold the 604 to a different couple WITH my friends stuff in it!!! The gentleman helping me said “had he been working that night he would have switched rooms for me” but since we were already checked in and stayed there one night there was nothing they could do!!!

2.5

Nicole

Poor

solo traveller

03-16-2018

Terrible stay, front desk staff...

Pros: Proximity to the beach

Cons: Staff are rude and don't care about their guests, and neither does the manager. I saw so many people complain at the front desk about the lack of service. Foyer smell is so strong, it's enough to knock you out. Staff at the bar are completely inattentive. Breakfast buffet is awful and they label the imitation crab as 'crab', which is very deceptive. Rooms are cold and out-dated, and the gym is no better. Just to top it off, the concierge guy is rude too - he thought his phone was more important than noticing me waiting at his desk. Do yourself a favour, and go somewhere else.

4.2

Therese

Disappointing

family with young children

03-15-2018

Uncomfortable

Pros: The take out coffee and take out pizza

Cons: Food at pool bar, food in evening dining room, half the lobby was shut for our whole trip due to maintenance. Very few people spoke English to us. Elevators really need an update

3.8

Valerie

Poor

young couple

03-15-2018

The price was to much...

Pros: Nothing

Cons: Nothing

10.0

Crystal

Exceptional

young couple

03-14-2018

Exceptional

Pros:

Cons:

Showing reviews 1 - 5 of 50