The Palms Hotel & Spa

AAA Inspector Rating
8.7
Very Good
862 Guest Ratings
3025 Collins Ave
Miami Beach, FL 33140- Map It
Photos
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AAA Inspector Notes
This chic hotel is located in the heart of Miami Beach within a short drive of world-class restaurants. The guest rooms are attractively accented with soft hues and luxurious bedding packages. In addition, the rooms have dark wood furnishings and some have walk-in closets and breathtaking views. The bathrooms, while not oversized, have a split design and are uniquely adorned. A full-service Aveda spa is located on the lower level of the hotel but you can also have a massage treatment outdoors. Relax by the 24-hour pool where lush, tropical foliage surrounds you. Food and beverage service is available around the pool until sundown. Through the years this property has become a noteworthy wedding destination. Smoke free premises. 251 units. 12 stories, interior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. Jct SR A1A (Collins Ave) and 30th St. 3025 Collins Ave 33140.
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
steamroom, exercise room, spa.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 1-21 night minimum stay - seasonal and/or weekends, 3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 862 guests
Showing reviews 1 - 5 of 50
8.8
Helen
Excellent
mature couple
09-20-2016
Pros: The bed and pillows were very comfy.
Cons: I thought the drinks were far too expensive around the pool and to keep the guests there i believe the drinks were too expensive.
9.6
Juan
Exceptional
young couple
09-18-2016
Pros: It is de 2nd time and qe will continue going here!!!
Cons: Location, beach facilities are great
7.9
Raed
Good
family with young children
09-18-2016
Pros: Location , staff , facility
Cons:
8.3
A
Very Good
young couple
09-13-2016
Pros: I truly enjoyed my stay at The Palms Hotel & Spa since I had a great room with oceanfront view, meeting my expectations. I also received a complimentary bottle of wine as a “welcome” gift from the hotel management, which was a nice gesture. Good size room, comfy bed, comfy pillows with everything needed to have a great stay. I was pleased by the number of towels existing in the bathroom (more than enough even if you would shower several times per day after coming from the beach/ city tour/ shopping). The check in was fast, the staff always nice and helpful on all areas. I truly love that at the Palms, they serve organic food, which can seem pricey, but the taste and the variety worth the money. The service was great during the stay, so special thanks to Mihai and to all his colleagues from the restaurant. Thea beach area and service is great, quick and efficient so if you are there to relax, definitely this is the place to be. Only after I walked through South Beach, I understood how well positioned is this hotel. I would prefer to stay there every time, since as you head south it becomes more and more noisy and this is not what I am looking for.
Cons: I called the front desk prior my arrival asking about the ongoing renovations and if they charge for packages delivered to the hotel and I was told that there are no storage fees applied nor any kind and that only the lobby is in renovation. Although I asked twice just to ensure that I understood correctly at the end of my stay I learned that was charged $50 in total for package storage and handling and this gave me a bitter taste since the front desk lady to which I addressed my claim, told me that this this is not a new policy, is in place since a lot of time. I was not happy at all with this outcome and makes me think that who answered to the phone either did not listened or just counted on the fact that maybe the extra fee won`t be observed on the invoice. Either way, this is a huge minus since I want to have transparency on any extra charge...
7.9
Alexandria
Good
young couple
09-10-2016
Pros: The beach
Cons: The renovations and food too high
Showing reviews 1 - 5 of 50