The Palms Hotel & Spa

AAA Inspector Rating
8.7
Very Good
1082 Guest Ratings
3025 Collins Ave
Miami Beach, FL 33140- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.3
Overall
Room4.3
Bath4.3
Public Areas4.2
AAA Inspector Notes
This chic hotel is located in the heart of Miami Beach within a short drive of world-class restaurants. The guest rooms are attractively accented with soft hues and luxurious bedding packages. In addition, the rooms have dark wood furnishings and some have walk-in closets and breathtaking views. The bathrooms, while not oversized, have a split design and are uniquely adorned. A full-service Aveda spa is located on the lower level of the hotel but you can also have a massage treatment outdoors. Relax by the 24-hour pool where lush, tropical foliage surrounds you. Food and beverage service is available around the pool until sundown. Through the years this property has become a noteworthy wedding destination. Smoke free premises. 251 units. 12 stories, interior corridors. Bath: shower only.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. Jct SR A1A (Collins Ave) and 30th St. 3025 Collins Ave 33140.
Eco Certification
The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state.
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
steamroom, recreation programs, exercise room, spa.
Guest Services
valet laundry, room service.
Terms
N, check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1082 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Loved my experience at the Spa and the Essensia restuarant for breakfast and dinner too. Everyone was so friendly and helpful.
Pros: It was right on the beach with towels, chairs, cushions, umbrella and bar service!The pool looked very nice too although we never used it. They also had showers outside that were great for washing off the sand and salt from the beach.
Cons: No onsight parking and it was not free.
10.0
Anonymous
Exceptional
07-21-2017
Pros: this hotel was absolutely amazing. I will definitely be back. The staff all around is completely awesome and super friendly. I am so glad that we chose this hotel. I loved the robes and slippers, what a fantastic way of making us feel. thanks
Cons: At the pool my Nike flip flops were stolen, I thought this was totally not fare, I had to walk barefoot to my room and purchase new ones at the store, for an out of pocket expense of $55. I was a little disappointed with this situation. Maria Diaz
9.0
Anonymous
Wonderful
07-21-2017
Was my second time staying at The Palms and I'd go back again. Great hotel for the price. Love the drink service on the beach without price gouging (the included 18% gratuity is common in Miami Beach). Not as fancy as some of the South Beach hotels, but it's also a fraction of the price of those hotels.
Pros: Comfortable beds, modern bathrooms with the shower separate from the toilet area, great beach with drink/food service on the beach, plenty of chairs and umbrellas for all the guests, iced melon water by the pool, location is quieter.
Cons: My only complaint is that they were doing some sort of construction (window replacement maybe?) on the floors beneath ours and it was quite noisy on Monday morning while we were trying to sleep (in late).
7.0
Anonymous
Good
07-21-2017
The hotel was a little tired. I know there are in the middle of renovating it. The view outside our window was the city (totally fine), but down below was a pile of trash and windows on the roof. Very unsightly. Maid service in the room was excellent. Spa was OK. They need to have real massage chairs for pedicures. Good for the clients and good for the staff who are performing them. They looked like they were breaking their backs with us on those benches!
Pros: The beach was nice and the gardens were great.
Cons: Yes, the first room they put us in was the size of a closet and immediately right in front of the elevator. Some of the staff was wonderful (like the front desk), while others were rude and passive aggressive.
1.0
Anonymous
Very Poor
07-21-2017
Pros: the location
Cons: The small rooms
Showing reviews 1 - 5 of 50