The Setai, Miami Beach

AAA Inspector Rating
8.7
Excellent
84 Guest Ratings
2001 Collins Ave
Miami Beach, FL 33139- Map It
AAA Inspector Rating Details (scale 1-5)
4.9
Overall
Room5.0
Bath5.0
Public Areas4.7
AAA Inspector Notes
In the heart of the Art Deco area and nestled quietly on the beach, this hotel features an Asian Deco style that is unparalleled. Spacious units are engulfed in luxury. The lobby is steeped in dark woods to create a calming aura and appeal. The flooring is actually twelfth- and thirteenth-century Shanghai brick inlays. Just off of the lobby sits the serenity pool. This particular pool has a special feng shui arrangement to it, which is a Chinese philosophy that governs spatial arrangement and orientation in relation to patterns of the flow of energy. Unfortunately, you cannot swim or wade in this pool, but there are three pools available for guests' recreation. Each pool is heated at a different temperature: 75 degrees, 85 degrees and 95 degrees. Ladies and gentleman alike can embrace tranquility and serenity of the spa while utilizing this fine facility. There is also a state-of-the-art health club on site, which has everything you need for a total body workout. The guest rooms mirror that of the public areas in relation to the Asian theme. There are different layouts, including residences that feature a walk-out balcony and full kitchen. It's interesting to note that the hotel was blessed by a Buddhist monk before it opened. Smoke free premises. 136 units, some kitchens and condominiums. 7-41 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. SR A1A (Collins Ave); at 20th St. 2001 Collins Ave 33139.
Eco Certification
The non-profit Sustainable Travel International provides programs to help hospitality businesses protect the environment, preserve cultural heritage and contribute to local economic development.
Pool
outdoor, heated outdoor.
Parking
valet only.
Dining & Entertainment
3 restaurants, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, video games, wireless Internet, safes. Some: refrigerators, microwaves.
Sports & Recreation
sauna, steamroom, bicycles, health club, spa.
Guest Services
valet laundry, room service, area transportation-within 4 mi.
Terms
N, check-in 4 pm, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 84 guests
Showing reviews 1 - 5 of 40
10.0
Anonymous
Exceptional
mature couple
01-04-2018
Exceptional
Pros:
Cons:
10.0
Maureen
Exceptional
young couple
12-15-2017
It was a great birthday...
Pros:
Cons:
3.8
Cristian
Poor
young couple
12-04-2017
Mislead into booking at this...
Pros: The service at the beach was very good, the breakfast was good ( for 54$ / person is unfortunately overpriced). They bring bottles of water when they are doing the turndown service which is good because if you would drink the bottle of water from the minibar you will be charged 10$ for It. :)
Cons: I am used to staying only in 5 stars hotels on holidays and unfortunately this was the worst experience i have ever had so far. They are presenting the Suite with City view as being in the high tower, or at least letting the guests believing that based on the only picture from outside presenting this building. As we arrived we were offered an upgrade for 50$ / night to a room with sea view ( regular price difference supposedly 450$. / night) . We took it. Unfortunately when we arrived in our room it was not in the high tower but behind it, in a seven story building looking at the sea between the high tower parking building and the building across it. I asked the reception why are we not staying in the new high tower as advertised and the reply was stunning: „ if you are willing to pay 500 $ more per night we can move you over there!“... at this point i contacted booking.com, explained everything and they said that the hotel was supposed to check us in as advertised in the high tower building.The manager was supposed to contact us immediately and clarify the situation. As he didn‘t do that in the next 2 hours i decided to go at the reception and ask for an explanation again. The first Manager who came ( a young lady) did not seem interested in my problems, especially in the fact that the room we were staying in at the time was dirty, old furniture, filthy dried drink stains on the wall next to our bed and especially not in the building where we have booked. After noticing that there will be no chance to clear up things with this arrogant and unprofessional lady i have requested to speak to the general manager. He came and he had a professional aproach, he also acknowledged that the room was presented in a misleading way on booking.com and after apologizing for the inconvenience he promised to make it good again.
9.2
Barbora
Wonderful
young couple
12-04-2017
Superb
Pros:
Cons: You cannot compare hotel Setai and Setai Residence. Totally another story. At first I booked a room in hotel. When We check in i was very disappoined so We kindly asleep for upgrade. Staff were very helpful and kind and give us and an amazing suit. We were very Happy with stay.
8.3
M
Very Good
solo traveller
12-04-2017
Very good
Pros:
Cons:
Showing reviews 1 - 5 of 40