Inspector Pick (View): Each time I reach the lobby, on the 25th, my jaw drops and my eyes open wide at the incredible views of Biscayne Bay, Brickell Key and beyond.
The hotel offers scenic views from nearly every room. If you're lucky enough to get a corner room overlooking the bay then you are in for a treat! The stylish guest room décor creates a warm aura. Popular with business travelers, this hotel boasts more than 10,000 square feet of meeting space with a fully staffed banquet department. Leisure guests are just as welcome and will enjoy the hotel as much as, if not more than, their business counterparts. A full-service spa provides all the relaxation one can handle, which is ideal after a long day of meetings or sightseeing. Besides the complimentary shoe shine service, another unique aspect is that the hotel offers three distinctly different toiletry amenity packages according to guest preferences. Inspector tip: All guest units ending in 09 feature a deep Roman-style tub.
Smoke free premises. 243 units, some condominiums. 16-22 stories, interior corridors.
sauna, hot tub, cabanas, tennis, recreation programs, health club, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 324 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: Everyone was kind and willing to help very pleasant people.
Cons: There was no frigerator in the room, there is no microwave also in the room. The place snacks in the room for our pleasure but the cost of them is ridiculous $10 for a bottle of water $5 for soda $15 for there Conrad pI but the prices are outrageous
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-23-2017
Pros: Nice stuff
Cons: There is some noise from downtown area like some kind of construction machine noise
3.0
Katie
Poor
Group Traveler
06-23-2017
Pros: The staff were very very professional and polite.
Cons: Not able to accommodate the number of beds needed so we had to sleep on the floor. Seemed pretty ridiculous to be doing so in such an upscale hotel. Everyone was nice but seemed stiff and uncomfortable. We wouldn't stay again or recommend.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: Good hotel in Downtown. Great views and comfy room
Cons:
10.0
Tracy
Exceptional
Group Traveler
06-23-2017
Pros: It was beautiful. The room, the pool, the staff was wonderful. We opted to order off the menu on Sunday morning rather than the buffett. I could have cravings for the breakfast potatoes!!!
Cons: It was absolutely gorgeous. No complaints.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Pros: The room was great.
Cons: The staff at Atrio were rude to my daughter when she went there for lunch one day without me.
10.0
Julian
Exceptional
Traveling as Couple
06-23-2017
Pros: Great location
Cons:
9.0
Mark
Wonderful
Traveling as Couple
06-23-2017
Pros: Rooms are higher up with great views, nice little bar overlooking water on the 25th floor
Cons:
10.0
Hannah
Exceptional
Traveling as Couple
06-23-2017
Pros: It was in a central location which made it easy to get to Key Biscayne, Little Havana and South Beach all in one weekend!
Cons:
10.0
Isabel
Exceptional
young couple
05-28-2017
Pros: Excellent service and location
Cons:
10.0
Michael
Exceptional
solo traveller
05-27-2017
Pros: Aside from all obvious attributes such as location, I liked the 24 hour in-room dining. Everything was top-notch, clean, in working order and staff went out of their way to accommodate me.
Cons:
9.6
Buzzbee
Exceptional
young couple
05-17-2017
Pros: This hotel is a little piece of opulence, made all the more enjoyable by being upgraded to a corner suite because it was my 60th birthday! The "journey" begins with a swift elevator ride to the hotel reception on the 25th floor! The two rooms we had were on the 18th and 22nd, so yes, after having checked in, you go back down the elevator to your rooms. The bed was incredibly comfortable and the bedroom was very large with an amazing amount of windows. The living room was also large and light. And the bathroom was big enough to live in too! The staff are amazingly polite, efficient, and accommodating, and the bar/restaurant area has an outside balcony seating area, which creates a really pleasant experience with a wonderful view.
Cons: A bit pricey, but worth it!
9.6
Buzzbee
Exceptional
family with young children
05-17-2017
Pros: This hotel is a little piece of opulence, made all the more enjoyable by being upgraded to a corner suite because it was my 60th birthday! The "journey" begins with a swift elevator ride to the hotel reception on the 25th floor! The two rooms we had were on the 18th and 22nd, so yes, after having checked in, you go back down the elevator to your rooms. The bed was incredibly comfortable and the bedroom was very large with an amazing amount of windows. The living room was also large and light. And the bathroom was big enough to live in too! The staff are amazingly polite, efficient, and accommodating, and the bar/restaurant area has an outside balcony seating area, which creates a really pleasant experience with a wonderful view.
Cons: It is not cheap!
5.4
Karma
Fair
solo traveller
05-08-2017
Pros:
Cons: The restaurant service was terrible. Also my room was not even cleaned once.
6.5
A
Pleasant
young couple
05-04-2017
Pros: View was great. Breakfast buffet was good
Cons: Mattress sagged badly, very uncomfortable. Service at restaurant for lunch was terrible slow and food was so so. Rattling outside of window
10.0
Brett
Exceptional
young couple
04-25-2017
Pros: everything was comfortable we had a sea view, and the staff was really kind and friendly, we loved it!!
Cons:
8.8
Mauro
Excellent
young couple
04-21-2017
Pros: The hotel is very very good in the overall
Rooms are clean and quite, bathrooms are very good, internet is fast and reliable, staff is very nice and helpful
Cons: Elevators are very busy quite often
6.7
Dominique
Pleasant
young couple
04-15-2017
Pros: The staff was awesome, I really enjoy the Bay view.
Cons: They need to pay more attention to little details like when someone is there for his honeymoon like it was in my case, they could at least leave a welcome note in the room for us, or any little something that can make the couple feel welcome.
3.3
Jorge
Poor
young couple
04-05-2017
Pros:
Cons: The room extremly run down , smelling, old dirty carpet afraid to walk barefoot.
Bathroom fixture leaking, hand shower didn't work
8.8
Adrian
Excellent
young couple
04-05-2017
Pros: Great towels
Cons: Lockesr are tennis/pool area would not lock
7.1
Francois
Good
family with young children
04-05-2017
Pros: location, cleanliness, staff
Cons: orientation of lobby to rooms
5.4
Emma
Fair
review category group of friends
03-31-2017
Pros: Location
Cons: Service shambolic
10.0
Daniel
Exceptional
review category group of friends
03-30-2017
Pros: Great service. Very comfortable stay
Cons:
10.0
Keyur
Exceptional
solo traveller
03-20-2017
Pros: Along with warm welcomed byy people, II saw the best view, the best bed & the yummiest breakfast !
Cons:
8.8
Joseph
Excellent
solo traveller
03-13-2017
Pros:
Cons: Having to go up several floors to get to the lobby in order to go down was a pan in the neck
9.2
Jason
Wonderful
young couple
03-06-2017
Pros: Entire staff was very friendly and accommodating. The bathroom was very spacious and large.
Cons: Wifi seemed slow and was initially difficult to set up.
7.5
Cristina
Good
solo traveller
03-03-2017
Pros: Clean, comfortable facilities.
Cons: The layout of the building is odd, reception on the 25th floor, you have to take 2 elevators to get to your room or to leave the building, and a third to get to the pool (in a different building). Still, I'd stay again, just leave yourself a little more time to get around.
9.6
Lovie
Exceptional
young couple
03-03-2017
Pros: The accommodation was excellent.
Cons: The price for the room was too expensive.
8.8
Mauricio
Excellent
solo traveller
02-19-2017
Pros:
Cons: Improve lobby bar
9.6
Kebb3n
Exceptional
young couple
02-17-2017
Pros: Staff was very friendly!
Cons:
9.2
Matilde
Wonderful
review category group of friends
02-16-2017
Pros: Staff disponibilty -
excellent location,
for a Bussiness trip
Cons: nothing to REMARK
7.1
Rodrigo
Good
family with young children
02-13-2017
Pros: Locations is great, good breakfast. Nice views, very comfortable beds, good rest.
Cons: the rooms were not properly clean, the closet was full of dust. The kitchen items are old and very limited.
8.3
Drjd
Very Good
family with young children
02-11-2017
Pros: Location
Cons: Noise
9.2
Eileen
Wonderful
family with young children
02-06-2017
Pros: The staff were very helpful and we especially liked the concierge desk on the ground floor. The concierge provided excellent advice and assistance. The free metro mover was easy to use and very close to the hotel. Free coffee and tea was available in reception.
Cons: The breakfast was expensive so we always ate out for breakfast.
10.0
Jon
Exceptional
solo traveller
01-27-2017
Pros: The bed was so comfy!!! The housekeepers were so lovely and kind. The service at the restaurant was above and beyond.
Cons:
10.0
Reza
Exceptional
family with young children
01-09-2017
Pros: We loved this hotel every thing was great from smooth check in to chek out Staff were lovely really helpful and they looked after us very well . Great location,great rooms, great breakfast and great management team couldn't ask more.. definitely will call back again.
Cons: I want to say a big thanks to Tanja front desk manager as she was a great person and very helpful . Also special thanks to Chintan general manager he was very nice person and he looked after us very well. Thank you
9.6
Tania
Exceptional
young couple
01-05-2017
Pros: denisse front desk, and isabel at the bar excellent employees they made my bday a special day
Cons:
10.0
Jean
Exceptional
young couple
01-03-2017
Pros: Booked a suite; very spacious and great view on the city.
Amazing location next to the Miami MetroMover - Really convenient to visit the rest of the city
Great breakfast on the balcony on the 25th floor.
Cons: Great pool but a little difficult to access (through the next building).
Many elevator rides to get to your room.
10.0
Michael
Exceptional
family with young children
12-29-2016
Pros: The room had a wonderful Illy coffee maker and the view was spectacular!
Cons: Parking at this property is not related to the hotel and is extremely expensive and slightly inconvenient.
10.0
Christopher
Exceptional
young couple
12-24-2016
Pros: The staff were most friendly we have stayed twice and if in Miami we will stay again. Our special thanks to Donel Fernandes who was most helpful on the internet before our stay.
Cons:
4.2
Thomas
Disappointing
young couple
12-22-2016
Pros: This hotel has become shabby and run down since our last visit.
Cons: $38 dollars per day parking. Very poor service, room not cleaned by late afternoon. Pool and gym not on premises (across a street in adjacent building). Fire alarm on every day of our stay for at least 30 minutes. Arrogant staff except concierge who took over as bellman and front desk operative. Broken down bed should have been replaced years ago.
10.0
Leigh
Exceptional
family with young children
12-19-2016
Pros: Everything at this hotel was superb, fantastic service from our check-in to dining in the restaurant. We will be back!
Cons:
9.6
Ricardo
Exceptional
solo traveller
12-13-2016
Pros: Hotel staff was very professional and friendly.
Cons: Charges a mail fee.
9.6
Fe
Exceptional
solo traveller
12-09-2016
Pros: Courteous staff. Lovely beds, great bathroom product!
Cons: Having to switch elevators and go up and down to get around... Don't much like all the elevators :(
9.6
Fpareja
Exceptional
solo traveller
12-08-2016
Pros: VERY FRIENDLY AND COOPERATIVE STAFF.
Cons:
10.0
Bdayboy
Exceptional
young couple
11-17-2016
Pros: Mr. Diaz at the front desk was a delight and helped me make my husband's birthday even more special.
Cons: Nothing
10.0
Debra
Exceptional
young couple
11-13-2016
Pros: We were upgraded to a 2 bedroom residence which was out of this world. Fantastic views of Miami, comfortable living area and beds, both bedrooms were ensuite and there was a kitchen as well.
Cons: Lifts were initially slightly confusing, but we soon got used to them.Tea bags in room would have been nice.
5.8
Divya
Okay
review category group of friends
11-08-2016
Pros: Location was good!
Cons: Staff were very lazy and laid back. We waited for 2 days to get an electric kettle in our room! The staff did not bother taking any feedback from us after we checked out.
10.0
Jean
Exceptional
young couple
11-07-2016
Pros: The hole feel and vibe of the hotel is great. And the staff was excellent
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