The hotel offers scenic views from nearly every room. If you're lucky enough to get a corner room overlooking the bay then you are in for a treat! The stylish guest room decor creates a warm aura. Complimentary tea and snacks are served daily 3-4 pm. Popular with business travelers, this hotel boasts more than 10,000 square feet of meeting space with a fully staffed banquet department. Leisure guests are just as welcome and will enjoy the hotel as much as, if not more than, their business counterparts. A full-service spa provides all the relaxation one can handle, which is ideal after a long day of meetings or sightseeing. Besides the complimentary shoe shine service, another unique aspect is that the hotel offers three distinctly different toiletry amenity packages according to guest preferences. Inspector tip: All guest units ending in 09 feature a deep Roman-style tub.
Smoke free premises. 249 units, some condominiums. 16-22 stories, interior corridors.
Jct US 1 (Brickell Ave) and 13th St; in Espirito Santo Plaza. Located in financial district. 1395 Brickell Ave 33131.
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Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
Atrio Restaurant and Wine Bar, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, video games, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, tennis, recreation programs, bicycles, health club, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 285 guests
Showing reviews 1 - 5 of 50
7.9
Clara
Good
solo traveller
08-30-2016
Pros: good size room, good views and confortable
Cons: pool in another building
10.0
Elena
Exceptional
solo traveller
08-26-2016
Pros: Great central location, close to good restaurants and beach, nice rooftop swimming pool
Cons: expensive parking
10.0
Harriet
Exceptional
solo traveller
08-18-2016
Pros: Very smart hotel
Cons:
7.5
Abbi
Good
young couple
08-17-2016
Pros: Liked the views from the hotel and that it was in the city centre.
Cons: You don't get wifi unless you pay for it.
10.0
Arlene
Exceptional
young couple
08-17-2016
Pros: The whole experience was surreal more than I could have ever expected very happy. The Conrad Hilton hotel is beautiful and it's has a great location it's within walking distance to Mary Brickell Village and there's plenty of bars/dining establishments in the area. The hotel staff was super attentive from the valet, registration, the hostess at Atrio restaurant, the waiter at Atrio restaurant and the bartender in the lobby area even the room steward who ask us " if it would be okay if he would join us on the ride down in the elevator?" The details that went into the service were beyond words- We step out for a stroll and when we returned there was complimentary bottle of Chandon and yummy macaroons with personalized card with best wishes for our 10th anniversary. Our room was on the 19th floor it was water view was spectacular was very spacious as was the marble bathroom area- the King size bed was super comfortable too.The Atrio restaurant at the Conrad is on the 25 floor- really had amazing service, beautiful décor & ambience, the view of the city and of course the food was delicious, it's a must try. The Beef Carpaccio was melt in your mouth experience as was the Tuna tartar! The main course we had the Beef Tenderloin it was great so was the Grouper. The dessert was both good, the detail was in the design- our waiter- wrote "Happy Anniversary" on the plate, a very nice touch!The hotel breakfast buffet- was really good!There are plenty of items to choose from and it was fresh not to mention tasty. Oh, did I mention they have illy café as their house brand coffee, yum! There's also healthy options granola, boiled eggs, assorted fruits and wheat toast too. All that and you can sit outside on the balcony and which is on the 25 floor and enjoy the view of the city which extends from Key Biscayne all the way to Miami Beach. It was a beautiful way to start your day. Free newspapers too!
Cons: wish we could have stayed longer...
8.8
Mario
Excellent
mature couple
08-14-2016
Pros: Kind attention at front desk reviewing all my needs in detail. Nice free coffe in the room. Nice and confortable bed. Details very well covered at bath
Cons: Tennis court never available for people that arrive from hard day working. Always bussy by Teachers-. It was my espectative to play but couldnt . There must be preferences for hotel guests
8.3
Joann
Very Good
family with older children
07-31-2016
Pros: car valets were very professional, friendly and courteous, as were all the staff
Cons: coffee maker too small to accept cups; hairdryer had only cool setting; was charged for an item we did not purchase; wifi service terrible -- rarely had a signal. I tried to work while I was there although I was on vacation and I simply couldn't do it
9.2
Thomas
Wonderful
family with older children
07-31-2016
Pros: Room was good and the people who work their are really nice.
Cons: The dinner at the restaurant was simply not good. On top, it was expensive.
9.6
Alberto
Exceptional
review category group of friends
06-28-2016
Pros: It's a great hotel
Cons:
5.0
Verified Hotel Guest
Fair
Family with Young Children
06-27-2016
Pros: Near the boardwalk
Cons: I was disappointed with the small 3rd flr room when the description said all rooms had either an ocean or city view. Ours looked over another roof area with standing water and some underwear.
10.0
Mari
Exceptional
solo traveller
06-14-2016
Pros: The staff was friendly and the room was super clean.
Cons:
7.5
Martin
Good
young couple
06-07-2016
Pros: The room was rather nice with a good view and a good bed.
Cons: The constant elevator changing when going to the street and coming back up (the lobby is on the 25th floor).
8.8
Donna
Excellent
mature couple
06-06-2016
Pros: Lovely breakfast and friendly staff
Cons:
7.5
Roy
Good
mature couple
05-20-2016
Pros: Location. Middle of Brickell in a very nice area.
Cons: The elevator noise.
10.0
Rafael
Exceptional
young couple
05-05-2016
Pros: Staff was wonderful Gretchen and her boss.......outstanding!!!!
Cons:
9.6
Doye
Exceptional
mature couple
04-24-2016
Pros: Location
Facilities
Staff
Cons: Convoluted elevators
6.3
Leandro
Pleasant
young couple
04-16-2016
Pros: I called two days before arrival to let them know that we were getting married the same day and we will check in after the beach ceremony. When we went to check in at 4pm on April 10th I walked in with my wife wearing our weeding clothes and not only that the girl on the check in desk didn't congrats us like the reception guy did downstairs but also she asked me for passports and credit cards.
I told her that we just got married on the beach n I wouldn't expect her to ask me these things and she replied, I can't check u in without ids.
I understand that but I'm pretty sure she could do and exception considering that I might be the only Leandro Fernandez checking in that day n also getting married.
Poor way to handle a day like this for us
Cons: Receptionist girl at 4pm
7.1
Eduardo
Good
family with older children
04-01-2016
Pros: Very good breakfast, big room
Cons: Room had many shortcomings
5.8
Thijs
Okay
mature couple
03-31-2016
Pros:
Cons: The booking was not registered when we got there and we had to wait. My Kindle was stolen out of my luggage behind the desk. The service at dinner was poor and the soup came out cold. Food was very pricey for what you got
9.5
Patrick
Exceptional
solo traveller
03-22-2016
Pros: Service was fantastic!
Cons:
7.9
Gary
Good
mature couple
03-15-2016
Pros: Great food, great service, the waterfront views are brilliant.
Cons: The hotel rooms are a little tired for the price.
7.5
Lesley
Good
solo traveller
03-13-2016
Pros: Although in the Financial district rather than main tourist area really good transport links to get around.
Cons: Very expensive rate for room only.
6.3
David
Pleasant
solo traveller
02-23-2016
Pros: Good location, The staff were helpful and cheerful most of the time. Good breakfast.
Cons: It took 2 days for my room service tray to be removed. Our waiter forgot one of the meals when 3 of us ordered lunch. I found the lift arrangement quite irritating.
10.0
Beverly
Exceptional
Traveling as Couple
02-17-2016
Pros: Such a classy hotel, all the way from the staff, to the room, the amenities!
Cons: I liked everything about this hotel.
8.3
Steve
Very Good
mature couple
02-16-2016
Pros: Great location/view
Cons: Over charge for Valet. $42.00 per night is a little pricy.
8.3
Melissa
Very Good
solo traveller
02-02-2016
Pros: Room was nice
Cons: People smoking on the patio.
9.6
Janette
Exceptional
family with young children
01-13-2016
Pros: Love the location. The view from the room and especially sitting outside the bar area. Hotel was fab. A full buffet breakfast which was lovely.
Cons: Maybe lack of sunshine round the pool area at the time, no fault of the hotel.
10.0
Christos
Exceptional
young couple
01-10-2016
Pros: excellent stuff, location,style
Cons:
9.2
Mauro
Wonderful
family with young children
01-06-2016
Pros: The staff is very happy and educated!!!
The appartment is wonderful and location is TOP!!!!
I recommend
Cons: You have to go to 25 floor to go to reception before you go any place of the Hotel...
10.0
Douglas
Exceptional
Traveling as Couple
01-05-2016
Pros: The staff were amazing. Friendly, outgoing, flawless.
Cons: No
9.6
Alessia
Exceptional
mature couple
01-05-2016
Pros: Very nice hotel, well refined.
Cons: Everything was ok
8.0
Elvan
Very Good
young couple
01-04-2016
Pros: location
Cons: no wife, same breakfast menu everyday
7.5
Young
Good
young couple
01-03-2016
Pros: Great bar outside area with view over the bay
Cons:
3.0
Verified Hotel Guest
Poor
Family with Young Children
12-30-2015
Pros: The valet service was great. I rented a Lamborghini for the weekend and was able to keep it parked right out front for easy access while my personal vehicle was also in valet inside garage area in case I needed it to take the family out.
Cons: The customer service was below my expectations for a 4-5 star hotel. Not super friendly and helpful the way it should be when you are spending that kind of money.
4.2
Unhappy
Disappointing
young couple
12-29-2015
Pros: Nothing
Cons: The hotel must have be cost cutting or underestimated the volume as it as ill prepared in the restaurant resulting in excessively long line for breakfast even though tables were free once we got inside. Food quality and choices also left much to be desired.
Additionally, rooms in same class, are NOT of equal size/quality. Requested a change which was accommodated after several attempts only then yo realize the difference.
8.8
Flaryea
Excellent
review category group of friends
12-24-2015
Pros: Staff are friendly and helpful, and despite a huge error on check in which impacted our holiday, they appeared to work to rectify this.
Cons: Not much besides them pre-authorising an extra $700 on our cards instead of the rate we'd got through Booking.com. Also it's not the best location for getting to the beach.
5.4
Ravil
Fair
solo traveller
12-14-2015
Pros: Location is fine.
Food and drinks offered as room services are tasty and has reasonable price.
Cons: During checkout I've received bill with higher rate. Also hotel wanted to "uplift" late checkout (50 minutes after 11.00 A.M.) to full day rate (because internal checkout time at hotel was 11.00 A.M.). Lucky me booking.com writes exact checkout time at booking confirmation and it stated 12.00 A.M.
Upon arrival hotel freezes another 400 USD from my card just for "any case" without any confirmation from my side.
Pool is located at separate building therefore it's very strange to cross the street and lobby in bathrobe.
9.2
Chyna
Wonderful
review category group of friends
12-12-2015
Pros: The staff were all pleasant.
Cons: it wasn't in walking distance to shopping
8.3
Anonimo
Very Good
young couple
12-10-2015
Pros: Position, big Bathroom, comfort, staff
Cons: wifi very expensive and the valet service too...
10.0
Gabriel
Exceptional
solo traveller
12-07-2015
Pros: One of the best Hotels I ever stayed, it was just perfect. Staff is extremely friendly, room and amenities are excellent.
Bar on 25 floor has an impressive view.
Cons: Overpriced Breakfast.
10.0
Priscilla
Exceptional
Family with Young Children
11-24-2015
Pros: I loved how willing everyone was to make our night exceptionally well. Customer service showed through and through. They are definitely good at their job.
Cons: Nothing! They were absolutely excellent! Everything about them was great!!!! Would definitely stay there again.
8.3
Artur
Very Good
review category group of friends
11-22-2015
Pros: Great location. Near Free Metro. very safe location. Gourmet breakfast, clean, comfortable. Nice relaxing pool and Tennis court. Concierge François is wonderful! Great view!
Cons: For two times the bell boy said that they would take care of things and didn't. First, in the room he asked us if we wanted more water. We said yes. Never returned with it.
Then, when checking out we asked another if he had a piece of tape as our bag had a hole (made in airport)..those bag handlers.. he said he would take care of that while we went for breakfast. he never did..
Maybe they were expecting more tip than what I gave?...
5.4
Alfred
Fair
solo traveller
11-20-2015
Pros: The personnel at the buffet were nice and really tried to make me feel special, the rest of the people were just muppets trying to comply with internal policies but not strong or empowered enough to make decisions in order to make customers feel good. I waited 3 hours for my room and was not even offered an upgrade.
Cons: The rest of the people were just muppets trying to comply with internal policies but not strong or empowered enough to make decisions in order to make customers feel good. I waited 3 hours for my room and was not even offered an upgrade.
9.6
Betty
Exceptional
solo traveller
11-19-2015
Pros: The Conrad is a beautiful property in the Brickell area (which I love). The service is high touch, the rooms are lovely and comfortable, and the area awesome for those who don't want the hustle of South Beach but love water views, great restaurants and an elegantly relaxed atmosphere.
Cons:
8.8
Vicki
Excellent
mature couple
11-10-2015
Pros: Room
Cons: difficult to enter property
5.4
Marko
Fair
young couple
11-02-2015
Pros: Stuff was very kind
Cons: Prices of accommodation at the hotel is not in compliance with luxury . the gym is small and not very well equipped. To get to the pool you have to get out of the hotel and go in a different building, each guest must use elevator for 3 times until getting to swimmingpooo. There is only one restourant in the hotel and it is in lobby. I didn't like hotel at all
6.3
Hannah
Pleasant
family with young children
10-05-2015
Pros: Great view
Cons: Paper thin walls so we could hear next door use the facility "in room docking station for MP3 player " from 9:00pm till 4:30am!!!!!!!
10.0
Antonio
Exceptional
solo traveller
09-28-2015
Pros: The view and the location
Cons:
10.0
Mf_traveller
Exceptional
solo traveller
09-27-2015
Pros: Very central in Miami
Safe location
Nice sea view
Modern, clean fitness center
Close to some of the hippiest bars in Miami. Next door you have the Novecento Restaurant or the Segafredo Brickell.
Great hotel bar and nice hotel restaurants (one of the best in town)
The GM Mr. Stephane Mercier did an excellent job
Cons: Nothing I can think of
5.0
Verified Hotel Guest
Fair
Traveling as Couple
09-05-2015
Pros: Everyone was kind and willing to help very pleasant people.
Cons: There was no frigerator in the room, there is no microwave also in the room. The place snacks in the room for our pleasure but the cost of them is ridiculous $10 for a bottle of water $5 for soda $15 for there Conrad pI but the prices are outrageous
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