Privately situated on Brickell Key, this property offers some of the most scenic views in all of Miami. The expansive lobby features high ceilings and is adorned in a luxurious Asian motif. Journey down to the pool area where you can grab a bite to eat or soak up some rays by the water. There is even a private beach just down from the pool, which is the only one of its kind in the downtown Miami area. The luxurious spa, adjacent to the pool, is sure to be a hit sometime during your stay. Guest rooms represent the ultimate in spaciousness, with each featuring a balcony. Rooms are lavishly decorated in an Asian theme, with many pieces imported from Hong Kong. Orange, red and brown hues represent the warm colors often found throughout the Orient, which creates a calming effect on the body and mind.
Smoke free premises. 326 units, some kitchens. 20 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, cabanas, recreation programs, health club, spa.
Guest Services
valet laundry, room service.
Terms
N, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 178 guests
Showing reviews 1 - 5 of 50
8.3
Khaled
Very Good
solo traveller
09-22-2016
Pros: I do have a mix feelings about this hotel. However let me tell you this; if you want to stay at Miami downtown away from the city noise and want to treat or spoil yourself and afford to pay extra then this is a good choice for you.
They have a really good service and they will take care of you, trolley stop (free miami transportation) next to the property, nice jogging track around Brickell key, a fine artificial beach (it's not a beach actually) and a small swimming pool.
The view from the balconies are cool. However I personally prefer high floors within the city and miami does offer a plenty of these with lower prices. However I felt like I wanted to spoil myself for three nights and that is what I been getting.
Cons:
7.9
Chao
Good
young couple
09-15-2016
Pros: Good view and good service
Cons: breakfast is good but a little expensive
9.6
Christian
Exceptional
young couple
09-15-2016
Pros: Concierge services
Fast check in
Cons: Pool was closed, but not mentioned during checkin. Alternatives offered during next day.
7.5
Caroline
Good
solo traveller
09-15-2016
Pros: Meals are delicious and well prepared. The overall atmosphere is peaceful and quiet. Any guest queries are being attended to promptly.
Cons: I had made reservation for a Bay Deluxe room, yet hardly had a view of the bay... Rooms are nearly the same as when I first visited this hotel some 15 years ago. For a 5 star hotel renovation is due.
10.0
Iman
Exceptional
family with young children
09-14-2016
Pros: Great location, overlooking Miami and the marina with a giid size terrace. The staff are very helpful and friendly. They had an Arabian welcomig refreshments when we first arrived with a personal note signed by the management team.There is a green walking area around.
Cons: You have to pay for WiFi. We went for Dinnet at the resturant, and we were asked to wait untill a table is ready. And after more than 10 mins waiting they said the only available table is at the bar just nextvti the resturant door.
Keep in mind we are a family of 7 with kids.
10.0
Ra'id
Exceptional
solo traveller
09-08-2016
Pros: Rooms were spacious and well designed. Staff extremely friendly, service excellent.
Cons:
10.0
Sawsan
Exceptional
solo traveller
09-08-2016
Pros: Everything
Cons: Nothing
10.0
Rodin
Exceptional
family with young children
09-06-2016
Pros: All service
Cons: None
10.0
Samantha
Exceptional
solo traveller
09-05-2016
Pros: Felt very safe and secure. The view from the room was refreshing and the staff was excellent!
Cons:
9.2
Oana
Wonderful
young couple
09-04-2016
Pros: Loved the room. Cleanliness and soft furnishings fantastic. Best bathrobes and towels! The testaurants goid value and good food
Cons: Charging $40 pernight for parking is excessive. Unpleasant surprise
10.0
Tayisha
Exceptional
young couple
09-01-2016
Pros: The food was amazing. The room was always clean after coming back from a long day out in the city. The staff was very friendly & helpful. The view was incredibly nice. Overall great place to stay.
Cons: Everything was perfect.
8.8
Fred
Excellent
mature couple
08-28-2016
Pros: Staff were excellent - all of them and there were many. Other hotels I have stayed with recently don't even come close.
Pool/beach.
In-room dining was done very well - exceptional.
Complementary coffee in lobby.
Cons: Azul restaurant was over priced - and over seasoned with salt. It is difficult to mess up a steak but they did. Then they charged us for 3 meals when there were just 2 diners. Wow ... I don't think it was lack of skill but perhaps just an off evening? However, it was our 25 anniversary dinner - not a great memory for sure. You have lots of food options in Brickell - try them before Azul.
Wifi $ - very odd thing given the high standard of service. Is this what a 5 star hotel does now?
Spotty turn down service - but exceptional when done.
10.0
Natasha
Exceptional
review category group of friends
08-28-2016
Pros: Everything! The service is fantastic, anything you need they endeavour to get it done quickly. Fantastic hotel!!!!!!
Cons:
9.6
Kandarpkumar
Exceptional
family with young children
08-26-2016
Pros: Mandarin Oriental is a wonderful hotel in every sense of the term. It's rooms are beautiful, most of them have a beautiful view of sea and Miami skyline and it's staff is very efficient. It's a great hotel both for family and business trips. It's proximity to the downtown makes it a better option than hotels in noisy and crowded Miami Beach.
Cons: Almost everything is perfect except that it's not too close to South Beach. But that also means that hotel is pretty quiet.
9.6
Vyskot
Exceptional
family with older children
08-26-2016
Pros: all was the best
Cons: price
10.0
Elizabeth
Exceptional
mature couple
08-25-2016
Pros: The staff was very attentive especially at the pool and gym
Cons: Housekeeping came back and the room was not cleaned by 4 called to housekeeping they came an barely cleaned the room properly turned down was awlful called the housekeeping manager, he came and took photos, they never did a thing for us didn't even send a fruit plate with that we were disappointed told at check out and said sorry
9.2
Karen
Wonderful
family with older children
08-24-2016
Pros: Gracious staff, excellent breakfast.
Cons:
7.5
Mcf
Good
mature couple
08-24-2016
Pros: Location is very nice. Breakfast in the room was very good. Latte and waffles amazing and hot. The employees are very helpful. The feather pillows were great for my partner.The live music in the bar was excellent.
Cons: Facilities are dated showing signs of wear, looking tired compared with 5 years ago. Safe box is too high for a 5' 3" person like me. Parking $39 per day. Breakfast in the restaurant very slow, waiting 40 mins for a la carte menu to be delivered and it was cold. Line at buffet was too long.
9.2
Samuel
Wonderful
mature couple
08-23-2016
Pros: Location
Cons: No Mandarin Oriental standards on the Spa - Massage.
10.0
Aml
Exceptional
mature couple
08-20-2016
Pros: Service staff was wonderful especially Italo F (consierge) and Gerald at the Mo bar. Very accommodating front desk sttaff who made us feel very welcome. A lovely experience we hope to repeat soon.
Cons: The Peruvian Restaurant was disappointing at best.
10.0
Azeenat
Exceptional
family with young children
08-20-2016
Pros: Mandarin oriental is an amazing hotel. They pay so much attention to details and the staff go over and beyond your expectation. I traveled with 3 kids and my husband. My younget is a 10months old and he got the special mandarin oriental touch. Everything was provided to make his stay as comfortable as possible. They put his little toiletries, and even put a small fridge in our room for his food.
Cons: Nothing at all. My hubby and I decided we would always look for a mandarin oriental especially when we travel with the kids.
10.0
Mark
Exceptional
solo traveller
08-18-2016
Pros: In Miami, you can never go wrong with the Mandarin. The facilities are 5-star, the staff is incredibly attentive, and the rooms are top notch. The restaurant served a great breakfast buffet - and the welcoming hibiscus ice tea drink was a great heat quencher upon arrival. Was very lucky to get all this at a fantastic reduced price. Cost usually at least $100/night more.
Cons: Not a thing wrong.
9.2
Karen
Wonderful
mature couple
08-18-2016
Pros: As soon as you walked in it had a lovely feeling and a wonderful smell liked where the bar was located in a great place without travelling in elevators? The pool area was sweet!
Cons: At times the rooms a little too cold
9.6
Galal
Exceptional
solo traveller
08-17-2016
Pros: Staff and quiet
Cons: Nothing
10.0
Cindy
Exceptional
mature couple
08-15-2016
Pros: Had a balcony room that overlooked the Miami Skyline. Great pool, great room!
Cons: Prices for drinks at pool were very high.
9.2
Damon
Wonderful
solo traveller
08-12-2016
Pros: View from my room was incredible.
Cons:
9.6
Carmen
Exceptional
review category group of friends
08-08-2016
Pros: It was a beautiful stay and the staff is very helpful!
Cons: They do hold the amount of your booking plus $400 on top of it...this has cause some personal issues and kept me from enjoying Miami in full.They say its a 24 hour hold.
10.0
Sara
Exceptional
young couple
08-07-2016
Pros: Everything was beyond spectacular (The room, spa, swimming pool, service, & all staff :))
Cons: The club sandwich & drinks at MO bar were quite average.
10.0
Hich
Exceptional
young couple
08-07-2016
Pros: Perfect stay
Cons:
10.0
Paul
Exceptional
mature couple
08-07-2016
Pros: The ambience, the relaxing atmosphere, the comfort of the room, good food and excellent service. Great hotel. Beautiful pool area and convenient location.
Cons: Leaving
8.8
Mihriban
Excellent
family with older children
08-04-2016
Pros: Really comfy bed, great breakfast, womdergul spa
Cons: Cleaming staff waiting for tip while there are broken glasses on the coridor.
9.6
Mihir
Exceptional
young couple
07-30-2016
Pros: The property is overall very nice.
Cons: The Wi-Fi should be complimentary in a 5 star hotel.
Without Internet it is difficult to succive in USA.
The rate is very high for Internet as well $15 per night.
6.7
Markus
Pleasant
family with young children
07-30-2016
Pros: Beautiful room and view
Cons: Wifi not free. Expensive food, drinks and valet parking
10.0
Rachel
Exceptional
review category group of friends
07-30-2016
Pros: Location is great. I love the view and the bathroom!
Cons: Need to pay for Wifi
6.7
Mat
Pleasant
family with young children
07-29-2016
Pros: 1) Most of the staff was amazing - especially the bellhops, and concierge.
2) the pool and fake beach were fabulous, as was the staff on the beach.
Cons: 1) Run down rooms / hallways. Not bad but not up to Mandarin standards
2) Rude Management
- I called to make a noise complaint. folks on the balcony next to us were having a full on dance party and it was way too loud for communal space. It took me several phone calls to have it addressed - and when I finally did I was treated like I was the one being unreasonable (which, even if true, is not how you treat a customer) - definitely ruined my family's evening.
9.2
Cheri
Wonderful
mature couple
07-24-2016
Pros: The staff were all excellently trained, helpful and friendly, nothing was too much effort. Both the LaMar restaurant and Azul were superb providing the best meals I have eaten in the past 5 years. Location was wonderful with a small park nearby to walk and "beach" to relax. I would forego the less than perfect room for the other advantages this hotel holds.
Cons: The rooms, although with a wonderful view were pretty mediocre. The bathroom would have benefitted from a double basin and a better "curtain" divide from the bedroom.
10.0
Geraldine
Exceptional
mature couple
07-20-2016
Pros: We were celebrating our 55th anniversary. The staff went out of their way to make our stay very special. I was very impressed with the courtesy, efficiency and level of service.
Cons: The wait for food can be improved.
8.3
Bora
Very Good
family with young children
07-19-2016
Pros: Location, entrance, valet service, room service.
Cons: Rooms were not at the Mandarin Oriental quality. There was an impression that you could swim in the sea but not possible.
Pool was small and pool boys did not open the big umbrellas. It was an unpleasant pool experience under the sun.
6.3
Mariusz
Pleasant
family with young children
07-19-2016
Pros: nice hotel with great view
Cons: we found a bug on our pillow. no more comments
8.8
William
Excellent
mature couple
07-18-2016
Pros: Staff was very friendly.
Cons: Television signal was satellite which meant when we had a storm it was out. I recommend you change to a cable system..
Pros: We were staying they for our anniversary and they made an extra effort to make us feel special.
Cons: The lunch by the pool was quite poor in selection, and could do with more veggie options
10.0
Gines
Exceptional
solo traveller
07-15-2016
Pros: Beautiful accomodations and and incredible location. Consistantly impeccable service from check-in to check out. Amazing attention to detail. The entire staff takes pride in what they do.
Cons:
9.6
Antonio
Exceptional
young couple
07-12-2016
Pros: Location was great, the service was exceptional and the room was amazing.
Cons: The pool is a little small, it did not entice me to jump in.
10.0
Elizabeth
Exceptional
mature couple
07-10-2016
Pros: Lovely view and a very comfortable, quiet room.
Cons: Nothing
10.0
Hajar
Exceptional
young couple
07-10-2016
Pros: The best .le topppp
Cons:
4.2
Carolyn
Disappointing
solo traveller
07-07-2016
Pros: Lobby
Cons: The room was in exterme need of a proper cleaning. The rug was soiled as well
as old. The couch soiled with stains. Headboard soiled with stains. The bathroom had pink and black mold. Soap scum on tiles from another guest or maybe even a guest before.
10.0
Philip
Exceptional
mature couple
07-03-2016
Pros: Fantastic location fantastic staff
The suite we had was spectacular
Cons: Wifi wast free and you got charged each time they got your car from garage
8.8
Baronessa
Excellent
mature couple
06-30-2016
Pros: The hotel was in a lovely location, ideal for sightseeing Miami. Also the hotel was one of the nicest smelling hotels ever stopped at, so fresh and calming.
Cons: No tea/coffee making facilities in the room and no free Wi-Fi
7.5
Melissa
Good
young couple
06-28-2016
Pros: Loved the overall atmosphere and experience
Cons: Valet service could have been better explained and the bed was absolutely terrible- way too hard. I requested an early check in almost a month ahead of time in order to make an appointment at a venue but this was not granted within enough time for what we needed accomplished.
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