Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Serenely set along the Cocohatchee River, this all-suite hotel is ideal for all types of travelers. Guests will love the space their rooms provide. Each unit has a separate living room. Guest rooms feature flat-panel televisions, upscale bedding, and granite accents. The pool overlooks a nature preserve and the river. This serves as the perfect backdrop for a relaxing afternoon. Amenities include a popular Asian restaurant, which is a great spot to have a bite to eat after a long day.
Smoke free premises. 101 units. 3 stories, interior corridors. Accessibility (Call).
Cons: I paid almost $ 300 for 1 night no complimentary breakfast, bed and pillows had an old smell I had nausea all night. The carpet was stained and dirty. They will bill your card twice when you check in and check out then they will refund the money. When I contacted them about the issue they blamed it on booking.com wich is a lie booking.com never charges your card. The tall gentelman that vacums tried to intimidate me on my way out, this place is not safe for women and kids. Be careful...
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Great staff. Very helpful. Very good service. Nice and clean.
Cons: AC unit was loud. Needed a little touching up, example was peeling paint on bathroom ceiling.
10.0
Roman
Exceptional
04-13-2018
Pros: Nice employees. Good breakfast menu. Location. Comfort beds
Cons:
9.0
Eric
Wonderful
04-13-2018
Pros: The spa and pool were refreshing
Cons: Room service fees seem high
10.0
Raciel
Exceptional
young couple
04-09-2018
Exceptional
Pros:
Cons:
9.6
Pleasantly
Exceptional
young couple
03-09-2018
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
02-27-2018
A comfortable stay with great...
Pros: The room provided a refrigerator, a microwave, and had a balcony, plus the bathroom was extra roomy with doors that led either to bedroom or to living room which provided great flow of traffic for a family of four. Having a pullout sofa was a great extra since one of my college kids was f doing work late in night and did not disturb us. But best of all, it was very quiet to sleep. No outside noises, even with air conditioner on and sheets pillows in bed were very comfortable.
Cons: Hooks in bathroom were cheap and too loose to hold the lovely, weighty towels, bar soap disintegrates very fast and melts quickly inside shower leaving a wet glob on soap dish and by sink area . Bathroom ceiling paint was peeling and needed to be repainted. A faint smell of cigarette smoke hits
you when you enter room, but quickly dissipated when I opened the balcony door. Balcony view is of parking lot where u can hear cars and see guests pulling in and out of cars unlike the pics that showed pool view. Gym did not have weights lighter than 5 pounds, could have appreciated 3 pounders, but machines were adequate, since we wee the only ones in the room whenever we worked out.
7.5
Anonymous
Good
young couple
02-11-2018
Good
Pros:
Cons:
10.0
James
Exceptional
young couple
02-03-2018
Exceptional
Pros:
Cons:
8.3
Nancy
Very Good
young couple
01-24-2018
Very good
Pros: Bed was very comfortable. Staff were very nice. Room was clean.
Cons: I was disappointed that the water wasn't hot. I had been looking forward to a hot bath. Also, I thought that, for the price we paid we should have received a free breakfast. If even a continental breakfast.
10.0
Karen
Exceptional
young couple
01-24-2018
We loved the DoubleTree Suites!
Pros: Joanne at the front desk made our trip exceptional!
Cons:
7.5
Anonymous
Good
mature couple
01-24-2018
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
young couple
01-18-2018
Superb
Pros:
Cons:
10.0
Ashley
Exceptional
family with young children
01-14-2018
Lovely Hotel
Pros: We loved it here. Very clean and tidy. Excellent breakfast, excellent food, excellent staff and excellent free warm cookies.
Cons: The only issue I had was.... it was noisy on the parking lot side of the hotel due to the traffic noise
8.3
Samantha
Very Good
family with young children
01-09-2018
Property is tired but the...
Pros: Check in process was super friendly. Complimentary bubbles and cookies on arrival.
Cons:
8.8
June
Excellent
young couple
01-08-2018
I will recommend this property...
Pros: Front Desk staff & bed
Cons:
8.8
Dennis
Excellent
solo traveller
01-04-2018
Fabulous
Pros:
Cons:
10.0
Anita
Exceptional
young couple
12-22-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
12-18-2017
Exceptional
Pros:
Cons:
9.2
Alan
Wonderful
young couple
12-02-2017
Superb
Pros:
Cons:
10.0
Brian
Exceptional
young couple
11-21-2017
Great
Pros: Quite room,nice staff
Cons: Nothing
10.0
Barbara
Exceptional
young couple
11-20-2017
Perfect stop for travelling to...
Pros: Everything was just perfect. Beach and town nearby.
Cons: Staff in restaurant a little pushed. Tending bar, serving tables and running room service made service a bit slow when ordering food. But they coped well, guess it made their shift rush by!
10.0
Barrie
Exceptional
young couple
11-17-2017
If we visit Naples again,...
Pros: Extremly pleasant and professional staff,we had a river view suite, second floor, very comfortable ,large balcony overlooking the river. Hotel very quiet,ample parking, complimentary coffee, a very enjoyable stay
Cons:
8.3
Francis
Very Good
young couple
11-01-2017
Very good
Pros: Staff very friendly and courteous
Cons: Nothing
7.1
Robert
Good
review category group of friends
10-23-2017
Good
Pros:
Cons:
10.0
Ricki
Exceptional
solo traveller
10-15-2017
Exceptional
Pros:
Cons:
5.8
Ashley
Okay
solo traveller
10-09-2017
It served its purpose
Pros: Location was ideal for the purpose of my visit.
Cons: The bed was not that comfortable. Also it had an older smell to it. I also did not like the fact they had to charge my card rather than use it to hold my room.
10.0
Jay
Exceptional
young couple
09-28-2017
Great
Pros:
Cons: No Microwave
10.0
Leslie
Exceptional
solo traveller
09-26-2017
Exceptional
Pros: Amazing customer service
Cons:
7.9
Anonymous
Good
family with young children
09-04-2017
Good
Pros:
Cons:
6.7
Mirko
Pleasant
young couple
08-29-2017
Pleasant
Pros:
Cons: The bed and the mattress was awful. Very hard mattress and had to ask the manager for extra topper, but they were not able to remedy the problem.
Bathroom was extremely small and tight. I will not recommend this property.
6.3
Simon
Pleasant
young couple
08-24-2017
Nice room but disappointed about...
Pros: The room was a decent size being a Queen Double Suite. 2 TVs and a small sitting area. The bed was very comfortable, and the bathroom was a good size with a Bath/Shower.
The check-in staff called Matt was very welcoming, and the bar guy Seth was also chatty and helpful with local information.
Cons: What we were not impressed with was the 2 fire evacuations we had early in the morning. It is one of those things that can happen, but their promise is to have a good night sleep and will do anything to make it right, but there was no apology or any offer of a free breakfast or some money back even though the 2nd fire evacuation was the same reason as the 1st (so it was not fixed in the 1st place). We literally had to get up, dress and leave the hotel and meet in the front car park both times. These were at 05.45 & 07.50, so the nice lyin we had planned didn't go well, and the day was slightly spoilt by being over tired! Also the room phone kept on rebooting during the morning and self ringing. I had to unplug it eventually.
7.9
Anonymous
Good
family with young children
08-24-2017
Good
Pros:
Cons:
2.9
Erica
Poor
young couple
08-23-2017
We canceled the rest of...
Pros: I didn't like much other than we were offered a free breakfast because our bed was so uncomfortable. I have stayed at a lot of double tree's and this one was by far the worst! The river view was amazing.
Cons: I didn't like the bed it was uncomfortable, I woke up with a horrible neck and back ache, and my poor wife woke up with an even worse back ache. We didn't get any bath robes in our room and the bath room was not very clean. We didn't even take a shower. We asked for a better room and was offered the same kind of room on a different floor. I was so disappointed and couldn't believe that this place was like this, as I love double tree's!
10.0
Marc
Exceptional
young couple
08-23-2017
Wonderful.
Pros: Everything was comfortable.
Cons: The charge for breakfast- over priced.
9.2
Anonymous
Wonderful
young couple
08-18-2017
Very pleasant.
Pros: The hotel supplied beach towels,chairs and umbrellas which saved money when we went to the beach. They were also helpful with local information regarding points of interest. The staff we encountered was friendly and courteous.
Cons: Price of breakfast was quite expensive. Also, even though bicycles were available for use it was logistically hard to take advantage of them.
7.9
Dclang
Good
young couple
08-17-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
08-16-2017
Exceptional
Pros:
Cons:
10.0
Vincent
Exceptional
young couple
08-13-2017
Love this place, best hotel...
Pros: Staff was extremely helpful and went out of their way for a special occasion. Wish I had known about this place a long time ago. Won't hesitate to stay here again. Felt like a VIP. Room was spacious and very clean. Everything looked brand new. Happy hour 2 for 1 drinks at bar from 3pm to 7pm. Excellent all around hotel.
Cons: Breakfast is a little pricy but delicious
10.0
Dianne
Exceptional
family with young children
08-03-2017
Great property good value
Pros:
Cons:
10.0
Torrance
Exceptional
young couple
07-31-2017
Exceptional
Pros: We didn't eat breakfast at the hotel. Not many choices to choose from on the menu.
Cons:
10.0
Delores
Exceptional
review category group of friends
07-27-2017
Excellent.
Pros: Staff was excellent. Hotel provided beach chairs and towels for beach outing.
Cons:
7.9
Vaidyanathan
Good
family with young children
07-24-2017
Good
Pros:
Cons:
10.0
Cynthia
Exceptional
solo traveller
07-22-2017
One of my favorite accommodations...
Pros: I very much enjoyed staying here. This was my base from which to explore the Everglades for 3 days, and it was a delight to return here each evening. I booked a King Suite, which was like a home away from home, with separate eating and sitting areas and a private patio overlooking the swimming pool area. The bathroom was luxuriously large with high quality towels and toiletries. This was a wonderful value for the price, especially since I was given a bottle of cabernet sauvignon to compensate for the minor inconvenience of the renovation being done as well as a couple of giant chocolate chip cookies upon arrival. The staff were very pleasant and efficient. The location is a convenient drive out of the central downtown Naples area and near excellent restaurants and beaches. I would definitely stay here again.
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