Situated along the main road through the city, this upscale hotel is close to shops as well as the beach and top-notch restaurants. The spacious lobby is the perfect place to congregate with others. Journey out to the back of the property to the pool; this is where most of your time should be spent. A cascading waterfall and secluded hot tub add a slice of serenity to your stay. When it's time to retire to your guest room, you'll find all the comfort you need for a relaxing stay. Upscale bed linens with padded headboards, cherry wood tones and upgraded technology are featured in each room. If fitness is part of your daily regimen then you'll find the exercise facility to offer everything you need for a total body workout. When looking for a place to eat, don't overlook Shula's Steak House.
Smoke free premises. 199 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-beach.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 271 guests
Showing reviews 1 - 5 of 50
10.0
Susan
Exceptional
solo traveller
09-21-2016
Pros: Bedding. Towels. Set up in room. Excellent staff.
Cons: Nothing could be better
8.8
William
Excellent
young couple
09-17-2016
Pros: Staff and rooms were great
Cons: Could have been a separate more casual bar. Shulas was the only option and was uncomfortable unless you were dressed for an occasion
10.0
Christopher
Exceptional
mature couple
09-15-2016
Pros: Love everything about the Hotel Naples. The staff was welcoming from the beginning. Very friendly and helpful. Our guest concierge Diane was great. She gave us a lot of great tips on the sites and locations, placed to see and things to do and the amenities of the hotel. Made us feel right at home. We mentioned it was our 22nd wedding anniversary and we were surprised with a tasty treat when we returned to our hotel room later on that evening. Love the location. The close proximity to the beaches, shopping and dining were a great plus. By the way, there was a shuttle that will take you to and from the beach if requested. As well as you were given beach chairs, towels and water for your time at the beach. There were also bikes you could rent to ride around the town if you wish. The pool is perfect plus there is a gym if you wish to get in a little exercise if you wish. The rooms were very clean and welcoming and well appointed. The bed was super comfortable. I will definitely recommend the Hilton Naples to anyone. I have already told all my friends!
Cons:
9.2
Kate
Wonderful
review category group of friends
09-07-2016
Pros: Staff was terrific.
Rooms clean and comfortable.
Fitness center clean and comfortable.
Loved the bottle of water every day.
Loved the shuttle to b each with chair, towel and water.
Cons: Breakfast was a daily disappointment. For example, first morning eggs benedict..the English muffins were not toasted. Second morning waffles were so so. Third morning, eggs came on a small plate, grilled tomatoes on a separate small plate ... both were cold. And, shouldnt the eggs have come with the potatoes as well.
The bar portion of the restaurant should stay open to at least midnight.
Did not eat dinner or lunch.
10.0
Lillian
Exceptional
mature couple
09-07-2016
Pros: The room was so clean the bed was so comfortable and the desk staff were wonderful
Cons:
10.0
Monica
Exceptional
family with young children
09-06-2016
Pros:
Cons: Breakfast was not included eventhough when I booked it, I chose this hotel because it stated it included the free breakfast.
9.2
Hans
Wonderful
review category group of friends
09-04-2016
Pros: Clean and very comfortable room, as to be expected from Hilton, a luxurious experience! Booked a room on the executive floor which gives you nice extras like complimentary breakfast, complimentary valet parking and hors d'oeuvres.
Cons: Breakfast was very basic, visited by families with young children which is not expected on the executive floor.
6.7
Derick
Pleasant
young couple
09-01-2016
Pros: Great service overall
Cons: There where roaches on the bathroom.
10.0
Sean
Exceptional
family with older children
08-17-2016
Pros: Pool. Wish bar closer. Otherwise nice pool.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
08-16-2016
Pros: I liked the location and the beach shuttle service.. Shula's restaurant inside the hotel was a bit pricey, but very good.
Cons: Everything was fine. Would be nice to have a small pool bar. There is so much to do around the hotel. The Waterside Mall is literally walking distance. Enjoy Naples!
10.0
Maria
Exceptional
family with older children
08-11-2016
Pros: Facilities kept in excellent condition, very nice staff, extra-clean rooms, private breakfast and tasty hors d'oeuvres on the executive floor, comfort, good wi-fi, plenty of parking, central location closed to a wonderful beach
Cons: Being very picky but just with the intention to help them take this wonderful hotel to the next level: it would be nice if ALL employees acknowledged and greeted guests on the hallways instead of looking the other way. Also, it doesn't make sense for housekeeping to knock on the door at 8:30 am if they know the guests are checking out later that same day.
8.3
Anonymous
Very Good
family with young children
08-09-2016
Pros: Staff is very friendly. Great location.
Cons:
8.3
Jaime
Very Good
family with older children
08-09-2016
Pros: Value for money
Cons: Room A/C not cooling enough
8.8
Tatiana
Excellent
review category group of friends
08-09-2016
Pros:
Cons: Pool area too small
Continental breakfast with limited options
6.3
David
Pleasant
mature couple
08-09-2016
Pros: large room was very comfortable
Cons: shulas was the only place you could get an adult beverage, and the bartender was rude and got a weak drink for$10.00. The carpet in the room was soiled and needed cleaned..
8.8
Rodolfo
Excellent
mature couple
08-08-2016
Pros: The hotel was cleaned all the time. The front desk and staff very friendly. The beds comfortable .
Cons:
9.2
Former
Wonderful
review category group of friends
08-07-2016
Pros: Rooms were nice, friendly staff, overall pleased with our stay.
Cons: Booking.com offered a fifty dollar onsite spending voucher for an extra $25. At check in, neither the desk clerk nor the manager had heard of such an offer. I've booked 3 different times through Booking.com and have been misinformed about the hotels amenities each time! They even got the location of the hotel wrong once. My advise would be to book elsewhere. 3 stikes your out Booking.com!!!!
4.2
Andressa
Disappointing
family with older children
08-03-2016
Pros: The property looks amazing outside and the lobby too!
Cons: The room is very small, doesn't have microwave, the housekeeping is terrible doesn't pick up the trash in the trash can everyday, doesn't put back what we already used like cups, teas...I'll never come back, doesn't worth the price
8.8
Graham
Excellent
family with older children
08-03-2016
Pros: Excellent value for money, free wi-fi, parking, beach towels and shuttle bus.
Comfortable, clean facilities,friendly & helpful staff. Short distance from Naples centre and beach, would stay again.
Cons: An alternative food offering in addition to the steakhouse
10.0
Philippe
Exceptional
solo traveller
08-02-2016
Pros: Everything was excellent
Cons: Notting
10.0
Jessica
Exceptional
young couple
08-02-2016
Pros: The beds were perfect! Staff was great! We went to eat at the restaurant down stairs and our server Lauren was amazing!
Cons: N/A
7.9
Stefan
Good
mature couple
08-01-2016
Pros: A really nice hotel where you could borrow bikes. We liked it.
Cons: Did not eat at the hotel so we can not rate the food.
5.8
Ellie
Okay
family with older children
07-30-2016
Pros: I like the hotel lobby and the location is decent. I have always found the staff to be helpful.
Cons: Room had mismatched furniture, air conditioner did to seem to work properly and we had a view of debris on the roof. Room was a huge hike from the elevator for my elderly father.
10.0
Vilma
Exceptional
family with older children
07-30-2016
Pros: Everything
Cons: Nothing
9.2
Frank
Wonderful
family with young children
07-27-2016
Pros:
Cons: We like to clean up after yourselves and there weren't enough garbage cans around. The two garbage cans in the room were too small and did not have a garbage bags.
7.5
John
Good
mature couple
07-23-2016
Pros: Staff was excellent
Cons: Tvs are out dated pillows way to soft not enough parking because valet parking uses front water pressure in showers very poor
10.0
Osvaldo
Exceptional
family with young children
07-23-2016
Pros: Swimmingly pool and beach shuttle
Cons: No breakfast inclluded
10.0
Rachel
Exceptional
mature couple
07-21-2016
Pros: Hilton made our stay memoriable.. Thanks!
Cons:
10.0
Tarhonda
Exceptional
mature couple
07-19-2016
Pros: The facility was very impressionable with the decor and cleanliness
Cons: The breakfast should include some type of meat
10.0
Lidia
Exceptional
mature couple
07-19-2016
Pros: The only thing that is missing is to be able to watch movies.
Cons:
7.5
Alan
Good
mature couple
07-19-2016
Pros:
Cons: The failure of the hotel to recognize the agreed room rate as sold by Booking.com
10.0
Catherine
Exceptional
family with older children
07-19-2016
Pros: Very helpful staff
Great location
Not very nice swimming pool
Cons: Location
Staff
Room interiors
9.6
Robert
Exceptional
mature couple
07-14-2016
Pros: We were truly catered to and made to feel very welcome. 4th floor extras delightful as were the staff.Shula,s very good experience. Pool setting very comfortable.
Cons: Moving large tables thru the coctail area intrusive,not an approiate time.I will recommend
9.6
John
Exceptional
family with older children
07-13-2016
Pros: Staff very helpful. The chair, towel and water for the beach is great. Room lovely. A great stay at the Hilton Naples. If we return to Naples would definitely stay at the Hilton again.
Cons:
10.0
Arthur
Exceptional
mature couple
07-12-2016
Pros: The most comfortable beds of any hotel we ever visited anywhere. Quiet, solid, very clean and well built rooms. A total pleasure.
Cons: More handicap parking spaces.
2.9
Roger
Poor
family with young children
07-12-2016
Pros: The pool
Cons: Breakfast was horrible. I have visited different hotels paying lest money and it was a lot better,i have no more words to describe the bad experience the my family and I life in the naples Hilton hotel. I won't recommend anyone to go there
10.0
Yamel
Exceptional
family with older children
07-07-2016
Pros: Excellent hospitality!
Cons: Everything was perfect!
8.8
Sharon
Excellent
solo traveller
07-07-2016
Pros: Front desk was exceptional.
Cons: Restaurant, Shulas was closed.
10.0
Juan
Exceptional
family with young children
07-05-2016
Pros: First and most the location was perfect, second was the attentive staff was very detail in describing the amenities of the hotel.
Cons:
10.0
Liena
Exceptional
review category group of friends
07-05-2016
Pros: Amazing hotel, with really friendly staff
Cons:
10.0
Shaneqwa
Exceptional
young couple
07-01-2016
Pros: The bed was one of the most comfortable I have ever slept in. I felt well rested when I woke up. The customer service was amazing and free valet parking was included which was a huge help.
Cons: complimentary breakfast would have been nice for the price paid.
8.8
Itamar
Excellent
mature couple
06-29-2016
Pros: clean, higher floor, quiet and good location, parking easy many lots.
Cons: instead the offer show me "breakfast free" when I arrived at hotel they said me that no breakfast free!!!! Than, I discuss with and they gave me...Take care about that offers that when you arrived its not true...
10.0
Mark
Exceptional
family with young children
06-29-2016
Pros: Bed was comfortable, staff friendly.
Cons:
10.0
Betsy
Exceptional
family with young children
06-28-2016
Pros: The Hotel was perfect and really nice executive level! Good food and snacks!
Cons: You didn't get at least one drink or two for free in the lounge....15.00 bottle of wine was 6.25 a glass!!!
8.8
Miguel
Excellent
mature couple
06-28-2016
Pros: The room next to the elevator
Cons:
10.0
Barbara
Exceptional
mature couple
06-27-2016
Pros: Excellent customer service
Cons:
10.0
Geraldine
Exceptional
Group Traveler
06-23-2016
Pros: Excellent
Cons: No
9.6
Erwin
Exceptional
young couple
06-21-2016
Pros: You get you're money's worth for sure. This place was amazing.
Cons:
6.3
Sonia
Pleasant
mature couple
06-19-2016
Pros: Great location, nice design of the hotel, clean. Plus - they are renting bikes for free
Cons: Personal - they charged us more, we had troubles to set the right bill (their fault and NO appology at all).Houskeeping did not give us towels, we called reception and houskeeping and wait 1,5 hour to get it. Next day we did not have toalet paper - never brought it however we called... Very poor concierge breakfast and snacks, extremely soft and uncomfortable beds. Our room was right above some air condition, NO view at all and VERY noisy all night, could not sleep at all!
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