Situated along the main road through the city, this upscale hotel is close to shops as well as the beach and top-notch restaurants. The spacious lobby is the perfect place to congregate with others. Journey out to the back of the property to the pool; this is where most of your time should be spent. A cascading waterfall and secluded hot tub add a slice of serenity to your stay. When it's time to retire to your guest room, you'll find all the comfort you need for a relaxing stay. Upscale bed linens with padded headboards, cherry wood tones and upgraded technology are featured in each room. If fitness is part of your daily regimen then you'll find the exercise facility to offer everything you need for a total body workout. When looking for a place to eat, don't overlook Shula's Steak House.
Smoke free premises. 199 units. 4 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-beach.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 403 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great service. Answer phone 1st ring. Every staff member puts guest first. Great staff. Enjoyed bed do much ordered one.
Cons: Had to leave.
7.0
Anonymous
Good
08-11-2017
Pros: comfortable bed
Cons: room service gave a 20 minute delivery time; we called and canceled after 1 hour of waiting. Staff didn't seem to mind
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was fine
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Best service I have ever recieved in a hotel.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Beautiful lobby. Hotel provided free shuttle service with beach chairs and water. Great service.
Cons: Bar prices were too expensive
10.0
Anonymous
Exceptional
08-11-2017
Pros: Exelent staff and the Jacuzzi.
Cons: Everything very good.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great hotel and even better staff!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: the front desk was amazing.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: I liked the location and the beach shuttle service.. Shula's restaurant inside the hotel was a bit pricey, but very good.
Cons: Everything was fine. Would be nice to have a small pool bar. There is so much to do around the hotel. The Waterside Mall is literally walking distance. Enjoy Naples!
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was centrally located. Near various restaurants, shopping and the beach. The free shuttle witch included beach chairs and water were a very nice touch. Schedule your seats early!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Perfect! Super comfortable beds, great gym, great shower pressure, great lobby and a great steakhouse (shula's). Free parking, free internet and free shuttle.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room were clean and staff friendly. The hotel was situated in area close to attractions that are well known in Naples, restaurants and shopping. great place to unwind
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything! Pool, room, fitness center. We had an awesome time!
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean and comfortable. Will be going back there for another stay!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: the room and hotel was beautiful and comfortable. Staff was pleasant.
Cons: I just wish the was another small free breakfast in addition to the $25 a night snack bar
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel manager was very kind to us, we were upgraded due to our first room's odor. To bad we didn't get his name but he was on duty 6/3/17, 3pm. Also (executive lounge attendent) was great! This is our second stay at this hotel :)
Cons: No.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything!!
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: location
Cons: hot water was very slow to reach shower
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: I had a very bad and offensive altercation with the valet guy and night shift manager.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great overall value. Would absolutely recommend someone to stay here for the price we paid.
Cons: We still don't understand what the heck happened with valet and the service. "Complimentary valet" the sign reads, we pull up and I start unloading my bags and the guy says, "you valet or self park?" He proceeded to not help us with anything...
10.0
Anonymous
Exceptional
08-03-2017
Our best experience in a...
Pros: The staff was friendly. The room was clean and spacious and I liked the fact that I try to change my reservation because I wanted to have a different room for my anniversary and then my husband changed his mind he said the other room was better anyway I like the fact that even though they did not or were not able to change at the moment the second time, ( it was actually our fault for not really making up our mind as to what we really wanted), they listened and to my surprise when I went to check in they gave me the room that I wanted and they had placed a happy anniversary card on my night table and a slice of the most delicious chocolate cake in the fridge for us that I have ever tasted. I am so thankful for them the fact that they made my 40th wedding anniversary so special with that small yet so appreciate it token of love. Thank you so very much we will definitely return. Oh, I cannot forget to say that the breakfast and the evening snacks at the Executive Lounge was excellent the staff there was excellent Ofelia, Lea, the Sipercisor which I have not met her name is Andrea, and even the new girl Myleene.
Diana, one of the supervisors I spoke with to get my reservation changed, I believe was the responsible one to give us the room that we wanted and the one responsible for the anniversary card and the cake ( it's amazing how she listened to me and heard me say that it was my wedding anniversary. And she was so sweet to listen and make it special), I am forever thankful to her. What empathy she displayed.
The cleaning staff was also amazing.
Cons: There was nothing that we didn't like.
9.6
Anonymous
Exceptional
07-31-2017
Naples stay
Pros: The beds I liked
Cons: The views from the room
10.0
Anonymous
Exceptional
07-27-2017
Exceptional
Pros: The bed was very comfortable. Everything was great. No complaints.
Cons: Don Shula's Steakhouse breakfast.
7.5
Anonymous
Good
07-26-2017
Nice hotel, fair location,need to...
Pros: The executive lounge is an excellent perk. The pool and hot tub were very relaxing. Complimentary bicycles were fun. The cleaning and maintenance staff do an excellent job and they are very friendly.
Cons: Faucet and shower head need replaced. The crowds in the executive lounge would be less if the key cards worked on elevators.
10.0
Anonymous
Exceptional
07-18-2017
Exceptional
Pros: Everything was fine.
Cons:
10.0
Anonymous
Exceptional
07-15-2017
Exceptional
Pros: Everything
Cons:
7.5
Anonymous
Good
07-15-2017
Good room - a bit...
Pros: Beds are good room is clean-
Cons: Noises from other rooms- walls seem thin - we were in 354 and sounded like they were moving furniture above us and fire alarm that woke us at 8am!!! no reparations were offered or apologies made.
10.0
Anonymous
Exceptional
07-07-2017
Exceptional
Pros: The most wonderful staff. Very helpful and polite.
Cons:
10.0
Anonymous
Exceptional
07-06-2017
Exceptional
Pros: I love everything about this location. The facilities, the rooms, the beds. Everything is top notch. Especially, Bella at the front desk. She's always so helpful and such a delight. It's refreshing to encounter such wonderful staff.
Cons:
8.3
Anonymous
Very Good
07-06-2017
Excellent Stay
Pros: The beds are queen size and comfortable, Valet is very good
Cons: The executive lounge is too small, very crowded and needs more personal, there were only two ladies working very hard cleaning up tables, refilling the catering and organizing, too much for the amount of people having breakfast at the same time.
9.6
Anonymous
Exceptional
07-04-2017
Had an amazing time!!
Pros: Everything
Cons: Nothing
10.0
Anonymous
Exceptional
07-02-2017
Exceptional
Pros: Shuttle bus to the beach
Convenient garage parking
Cons:
9.2
Anonymous
Wonderful
06-27-2017
Superb
Pros: There is a free bus shuttle and it includes the beach towels beach chairs and bottle waters
Cons:
5.8
Anonymous
Okay
06-25-2017
Okay
Pros: That it was clean
Cons: That we heard all the noise from next door
10.0
Anonymous
Exceptional
06-24-2017
It was quiet, and lovely.
Pros: The bed was like a cloud. The room was adequate. The staff was superb!
Cons: Nothing
7.5
Anonymous
Good
06-24-2017
Good
Pros: Bigger pool
Cons: Pool small
9.6
Anonymous
Exceptional
06-23-2017
Exceptional
Pros:
Cons: The hotel is fantastic, the only issue we always have when we are there is the A/C does not cool as much. We had it down to 65 and we were hot all night long.
2.5
Anonymous
Poor
06-15-2017
Worst hotel in my US...
Pros:
Cons: Employees there they don not know how to smile or greet,not to mention how to help a mom with a baby and 3 suitcases.Will not book Hilton anymore.
8.3
Anonymous
Very Good
06-10-2017
Good quality and value, but...
Pros: The beds were very comfortable and the A/C was very quiet. I was actually able to sleep really well.
Cons: The pool area was quite small and there was no bar service.
10.0
Anonymous
Exceptional
06-05-2017
Great Stay
Pros: Great Place, Bella gave us a great reception, our first trip to your facility..
Cons:
9.2
Anonymous
Wonderful
06-01-2017
Clean Hotel
Pros: Comfortable
Cons:
10.0
Anonymous
Exceptional
06-01-2017
our stay was memorable and...
Pros: The staff was great, I loved the room and the hotel was close to everything. Beautiful decor too.
Cons: i just wished that the rooms on the executive level had balconies, that would have been great.
9.6
Anonymous
Exceptional
06-01-2017
Great stay at Hilton Naples
Pros: Clean, classy, great stfff, great accomodations, great facility, awesome hotel and experience. Will be bacj.
Cons: Nothing
6.3
Anonymous
Pleasant
05-30-2017
Nice hotel, Rude Staff.
Pros: Very clean. Bed was comfortable.
Cons: Staff was rude and unprofessional. Ac in room was not very cold. I kept my Ac on 60, and that made it just cool.
10.0
Anonymous
Exceptional
05-26-2017
I will go back there...
Pros: The staff was very kind.
Cons: Nothing I didn't like!
10.0
Anonymous
Exceptional
05-22-2017
Exceptional
Pros: The bed was my favorite super comfortable. Very comfortable place to stay and pool area was very nice.
Cons:
10.0
Anonymous
Exceptional
05-20-2017
Exceptional
Pros: The bed was so comfortable! It was exactly what I needed after such a long drive.
Cons:
10.0
Anonymous
Exceptional
05-19-2017
Short getaway with the wife
Pros: The bed was super comfy! We came in late from dinner one night and they still had valet.
Cons: We did not like That it rained. But it was not the hotels fault...
9.2
Anonymous
Wonderful
05-16-2017
A really enjoyable stay
Pros: The underground car park was great and we enjoyed the free bicycles
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