Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Upscale rooms with modern décor and spacious floor plans provide a touch of luxury. Enjoy breakfast each morning and a manager's reception each evening during the week. The lobby is spacious and a great place to gather. The full-service hotel is located close to the airport and many restaurants.
Smoke free premises. 174 units. 7 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 318 guests
Showing reviews 1 - 5 of 50
8.8
Emily
Excellent
review category group of friends
04-18-2018
Fabulous
Pros:
Cons:
6.7
Linda
Pleasant
young couple
04-16-2018
Did the job but nothing...
Pros:
Cons: We arrived late, so no free drinks. The restaurant and bar weren't the greatests, just ok, with some construction area walled off as well.
6.7
Mary
Pleasant
young couple
04-16-2018
Pleasant
Pros:
Cons: The AC was not working properly and leaking on the carpet so did not have a good nights sleep. For $300 we should have had better
10.0
Ronald
Exceptional
Traveling as Couple
04-13-2018
Pros: The cleanliness, most professional staff, great location close to MCO makes this hotel a great choice. They also serve a hot breakfast which is great for travelers!
Cons: None
5.0
Verified Hotel Guest
Fair
Business Traveler
04-13-2018
Pros: The staff and room size Happy hour in the lobby
Cons: The rooms was very out dated; Breakfast was nothing special
4.0
Anthony
Disappointing
Family with Teens
04-13-2018
Pros: Breakfast.5
Cons: My family and I were attacked by bed bugs. My wife and I brought them home and have been battling to get rid of them. My daughter went on her trip to China and called back home with the same complaint.;
10.0
Brenda
Exceptional
04-13-2018
Pros: Everything was perfect..thank you ..you are a hard worker...excellent service and made sure I got my soda...lol
Cons: No
10.0
Logan
Exceptional
Traveling as Couple
04-13-2018
Pros: Great!nothing
Cons: nothing!
10.0
Oscar L
Exceptional
Family with Teens
04-13-2018
Pros: BREAKFAST and new rooms....A Door to the suite keeps the snoring level under control
Cons: One elevator is out of service (for now)
10.0
Louis
Exceptional
04-13-2018
Pros: Clean and beautiful
Cons: Surprised by a charge for parking. Did not see it on your web site
9.0
Verified Hotel Guest
Wonderful
Family with Teens
04-13-2018
Pros: This was a great hotel and a great price. The reception in the evening was very well done and the staff was amazing. It is an excellent value. This hotel is very close to many restaurants and it is an easy drive to the airport and Universal Studios.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Great hotel great price thank you so much
Cons:
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros:
Cons: Found cockroaches in the towels
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros:
Cons: The food was not very good but staff was very nice and it was late so I was happy it was open
10.0
Theresa
Exceptional
Solo Traveler
04-13-2018
Pros: The bed and the bar staff. The maid forgot to clean my room but once I asked them to clean it, they came that night.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: the room size, the cocktail hour
Cons: the shuttle van was dirty and one of the drivers was not cooperative
7.9
Eddie-vicki
Good
young couple
04-12-2018
Good
Pros: The breakfast buffett was awesome
Cons: First 2 nights were reasonable. Came back 3 nights later and the price had almost doubled. And there was no free wifi
9.6
Marco
Exceptional
family with young children
04-12-2018
Exceptional
Pros: Everything
Cons: None
8.3
Douglas
Very Good
family with young children
04-12-2018
Our stay was most comfy...
Pros: Both and the omelette superb. The staff were most helpful
Cons:
10.0
Jill
Exceptional
family with young children
04-11-2018
Great stay by airport
Pros: Quiet and comfortable
Cons: No complaints
7.1
Cindy
Good
review category group of friends
04-09-2018
Would stay again when construction...
Pros: Breakfast buffet was amazing
Cons: Construction and noise
6.7
Rl
Pleasant
solo traveller
04-09-2018
Glad it was only one...
Pros: Conveniently located near airport.
Cons: Hotel lobby was under construction and the interior appears to be dated/worn out. Through the decades Embassy Suites has been a symbol to me of practical elegance but this one was a middle class forlorn road side motel. Ice machines had been removed for repair so large ice buckets were located in their place.
5.0
Moe
Fair
family with young children
04-07-2018
Passable
Pros: Nothing
Cons: Construction in the hotel , room full of dust ,Hotel so far from any attractions
No entertainment
9.6
Maria
Exceptional
family with young children
04-06-2018
Exceptional
Pros: The hotel is excellent, room clean and big, staff friendly, good localization, there is a free reception with wine, beers, juice and nuts
Cons: The only detail that I didn't like was the space for the breakfast, the area was small and busy all the time, we had to wait 15 to 20 min in the line for the omelette.
7.9
Sandra
Good
solo traveller
04-05-2018
Quiet and very nice
Pros: Social hour and pokl
Cons: Construction
9.2
Cindy
Wonderful
family with young children
04-04-2018
Nice facility.
Pros: The complimentary reception was nice. The room was also great.
Cons: The pool is a little small.
9.6
Nakeishia
Exceptional
family with young children
04-02-2018
Excellent
Pros: The executive suite was everything we wanted. We where very relaxed and comfortable.
Cons: I would have liked a balcony though
7.5
Anonymous
Good
family with young children
03-29-2018
Great hotel , but a...
Pros:
Cons:
10.0
Susan
Exceptional
young couple
03-28-2018
Exceptional
Pros:
Cons:
9.6
Ivy
Exceptional
young couple
03-20-2018
Worth every penny and more
Pros: Loved the suite..it was clean, roomy, and comfortable. The complementary breakfast was excellent.
Cons: The walls were a little thin
7.9
Dai
Good
family with young children
03-20-2018
Embassy Suites Stay
Pros: Location, breakfast, spacious.
Cons: Didn't appear clean in some areas. Tiles in the bathroom had dirty grout areas.
10.0
Noop1973
Exceptional
young couple
03-14-2018
Happy hour, great room and...
Pros: They are the best value for the money. Very clean and spacious rooms. The value is fantastic due to the free 2 hour daily happy hour and free breakfast. If you're paying the same price at another hotel and they don't offer these 2 things, you're nuts if you book somewhere else. I always look for an Embassy wherever I'm traveling. Only downfall is they aren't in every little town, they're more concentrated in larger populated areas.
Cons:
7.5
Business
Good
review category group of friends
03-13-2018
Good
Pros: The hotel locates near the airport. Staffs are very nice and professional.
Cons:
10.0
Anonymous
Exceptional
young couple
03-12-2018
Exceptional
Pros:
Cons:
4.6
Anonymous
Disappointing
family with young children
03-11-2018
Disappointing
Pros:
Cons: The bugs that were found in the bed.
10.0
Julie
Exceptional
young couple
03-07-2018
Exceptional
Pros:
Cons:
10.0
Walkman6
Exceptional
family with young children
03-07-2018
Exceptional
Pros: Good breakfast, excellent customer service
Cons:
10.0
Ccarmen
Exceptional
young couple
03-07-2018
I would totally come back...
Pros: Loved the breakfast. There's restaurants close by you can even walk to them. Everyone was super nice in the hotel. Feels like it's a 5 star hotel for the prices.
Cons:
9.2
Tamika
Wonderful
family with young children
02-28-2018
Superb
Pros:
Cons:
8.8
Anonymous
Excellent
review category group of friends
02-25-2018
Fabulous
Pros: Big comfortable rooms!!!
Cons: They should not have charged for parking!!!
9.6
Camila
Exceptional
solo traveller
02-20-2018
Exceptional
Pros:
Cons:
5.8
Shannon
Okay
review category group of friends
02-08-2018
To sum it up this...
Pros: Location was nice and close to the airport. The rooms were a decent size. The central eating area was great too. Breakfast was amazing, great selection and the omelet station was definitely a hit with our family group.
Cons: The numbers we were given to call for the airport shuttle weren't in service which made it difficult to get to the hotel. What should have taken 15-20 mins took almost 45 mins. and the hotel took no responsibility for this. Thank goodness another shuttle drive from a different hotel was will to help us out, as there were 7 of us. The hotel was under construction during our visit and made it very difficult to maneuver through the lobby to get checked in, as well all the noise made it hard to hear and/or talk. Check in it took over 15 mins to be severed as there was an employee on the phone for the entire time and finally another employee came out to help us. It was very frustrating to find out after check in that they wanted $9.99 for WiFi. Considering the amount we paid for the room you would think this service would be included in the room cost. When we returned from our evening out we were informed by the lady at the front desk to make sure we get bottles of water from the the front desk for our coffee makers. It was a couple hours later when my husband went down to get the water and the new lady at the counter told us absolutely not and that we could pay for the water if we wanted it for our coffee pot. After travelling all day and just wanting to retire for the night this hotel made it very stressful.
3.3
Daraina
Poor
young couple
02-06-2018
What a disappointment
Pros: The beds were comfortable, the water was hot.
Cons: 3205 cypress grove drEustis 32736This property was under construction it was dusty,fountains were out of order, computer room was out of order, the air condition was a fan only, the rooms were muggy and out dated ,the food was horrible. My Husband and I dreamed of staying in this supposed to be beautiful hotel since we were teenagers. It's so hard for my husband and I to get away because of our busy family life ,not to mention my husband travels 4 weeks out of the month for work . This hotel made the Hilton brand look like the super 8.
9.0
Joshua
Wonderful
solo traveller
02-05-2018
Great trip
Pros: There was a problem with my reservation but there was a lady by the name of olive at the front desk that was great please let embassy’s hotel know that this lady is a great worker and that I really appreciate her kindness and professionalism
Cons:
8.3
Robert
Very Good
family with young children
02-03-2018
Ok
Pros: Friendly bar and check in staff
Cons: Construction in restaurant. Restaurant menu.
8.3
Linda
Very Good
review category group of friends
01-31-2018
Great location, close to airport...
Pros:
Cons: Paying for parking. Eating area under construction.
9.6
Jo-anne
Exceptional
review category group of friends
01-24-2018
Absolutely wonderful!
Pros: well when we got there they were under construction but the staff that greeted us at the front counter were absolutely wonderful and very understanding about the noise level and told us that there was happy hour that was going to start in a few hours but unfortunately we couldn't take part in it because we had excursions that we were going to but we were very pleased that they offered this to all of their customers and we had a great time with our friends and family at this hotel. There was no noise during evening and the rooms were very clean and very comfortable and very large. The breakfast was very nice in the morning and I really like the atmosphere of the hotel it reminded you of being in Italy or something. It's a very romantic little hotel.
Cons: I don't think there's anything that you could do better I believe that you were doing your best at all times even though you were under construction I mean everybody has to go under construction in order to make things look nicer and more beautiful so that is understandable to me. The people that work your front counter or absolutely so pleasant and so courteous that it's so just a joy to deal with you.
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