This full-service hotel is within close proximity to the airport and a slew of restaurants. All guest rooms here are set up as suites with the living room separate from the bedroom. Guest rooms are spacious and feature upscale bedding packages, flat-panel televisions, sofas, granite counters and wet bar vanities. Breakfast is served every morning in the lobby, and don't miss out on the manager's reception each evening during the week. Guests have full access to a fitness center, private business center and pool. The lobby is spacious and a great place to gather with others.
174 units. 7 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 132 guests
Showing reviews 1 - 5 of 50
9.2
Aigoebel
Wonderful
review category group of friends
09-01-2016
Pros: Great breakfast.
Cons: They now charge $12/day for parking
7.9
Robertha
Good
mature couple
07-31-2016
Pros: The beds were comfy the bathroom shower relaxing. Only bad thing they were rentalvating and woke me up to early.
Cons: Breakfasts
8.3
Husain
Very Good
family with older children
07-28-2016
Pros: Location
Cons:
10.0
Jbpat
Exceptional
family with older children
07-22-2016
Pros: Everything was excellent, from the friendly wait staff to the studs who run the shuttle!
Cons: Perhaps they could have a staircase from the second floor to the first to allow us to use the stairs more efficiently... But this is for the fitness fiends who like to do the stairs.
6.3
Not
Pleasant
young couple
07-07-2016
Pros: The room was clean breakfast was good
Cons: They were under remodelation there were to noise the whole day and they started very early with the remodelation had to wake up early they screw up my reservations and they wanted to charge more. Staff in the front very serious didn't like the treatment by them...
7.9
Claudio
Good
family with older children
07-06-2016
Pros: We like really like this hotel
Cons: Just two elevators, and one out of service the whole weekend. It was very traumatic trying to get in or out.
5.8
Tammy
Okay
mature couple
06-30-2016
Pros: We've stayed at this location several times. It's close to the airport and dining options. I like the too set up.
Breakfast is always very good here.
Cons: Construction going on. Our room still smelled of paint fumes and they only had one elevator working.
We did not get free wifi because we used a third party booking instead of their website.
The biggest problem was waiting for our shuttle back to the hotel for dinner. We called twice and it took them over 40 minutes to pick us up. We were only across the highway, but we were in a thunderstorm and it wouldn't have been safe to walk. I was not impressed with there response when I complained. We shouldn't have had to call 2x in a 30 minute window.
10.0
Robin
Exceptional
family with young children
06-30-2016
Pros: I enjoy staying at the Embassy Suites because it' was family friendly, the location was great surrounding other restaurants and attractions which were in walking distance, but the hotel has free shuttle that will take you and pick you up which I thought was awesome. I wish there were some type of rewards you could earn for your stays that could be converted to possibly discounted future stays. Overall I really enjoyed my stay and I will have no problem returning.
Cons:
2.9
D
Poor
young couple
06-28-2016
Pros: The location was convenient for our family vacation needs. Was recommended by my family members who stayed the previous year. One Staff member Jimmy was amazing, he observed our frustration and went above the call of duty to help us get to our room & provided some complimentary snacks which we greatly appreciated. Jimmy was extremely personable & considerate.
Cons: Our entire experience was negative:
At check in the Associate Christian was not able to locate our reservation, had poor communication skills & became defensive & blaimed booking.com for an error on their end. Would not provide alternative option in a timely manor & the manager Unis was extremely rude & not helpful. Was eventually able to call booking.com customer service & get assistance for Christian. Eventually got checked in. One elevator was broken & the other took over 8 minutes to return. The bathroom was not properly cleaned (hair in tub, on floors, & shower walls). Spoke with other front desk staff & they all have attitudes and speak in an unfriendly tone. (Sarcastic at times)
3.3
Michele
Poor
solo traveller
06-28-2016
Pros: The food manager was terrific. She felt bad about the music complaints, so she bought me dinner the next day.
Cons: I was there for four days. The hotel hosted a party with such loud music that my room was shaking. I was in the room right above the banquet hall. During the loud music from the party the window in my room shook loose from the frame and slipped down leaving it crooked and hot air rushing in. The engineer came to fix it by using tape duct to block the edge of the frame and keep the air out.I had to be up at 6am and the party did not end until after 11. The Manager offered me points to stay another night, but the next day when I needed to book a room because the conference committee I was on decided to do an extra day, suddenly the points I was given for a free stay was not valid and they were going to charge me double for one more night. On top of that the elevator was broken and the room was so musty I had to buy air freshener at Walgreens to stomach the smell of stale cigarettes and mildew. This is the worst hotel I could have ever stayed in during my conference.Awful!
2.5
Brandy
Poor
family with young children
06-26-2016
Pros: Everything
Cons: Cost of parking very limited
7.9
Salome
Good
mature couple
06-17-2016
Pros: I like the appearance of the hotel an the breakfast buffet was excellent.
Cons: The walls are way too thin! you could hear everything from the guest next door! especially in the bathroom! My mother had a suite next door to us and continued to complain of hearing everything we were saying.
10.0
Luannn
Exceptional
mature couple
06-10-2016
Pros: Food good.
Staff great.
Cons: Elevator slow.
4.2
Carter09
Disappointing
review category group of friends
06-08-2016
Pros: Breakfast was great,shuttle service is very convenient.
Cons: Dust was everywhere, furniture outdated, needs an extreme clean. Not satisfied at all about appearance.
7.9
Tania
Good
mature couple
05-29-2016
Pros: Breakfast very good.
Cons: Mattress was too soft...
7.9
Elaine
Good
mature couple
05-26-2016
Pros: Location -close to airport. Free shuttle. Good buffet breakfast.
Huge rooms with seating area.Restaurants within walking distance. Quiet -no aircraft noise.
Cons: Rooms are a little tired - could do with an update
10.0
Shelly
Exceptional
mature couple
05-25-2016
Pros: I appreciate the professionalism of the staff when staying at embassy suites. we like the 2 room suites, with 2 big TVs so if we are chilling, we each get our own TV to watch. We like the managers reception, and the free cook to order breakfast and that is why we continue to book at embassy and the staff are friendly.
Cons: it is as expected.
10.0
Roberta
Exceptional
review category group of friends
05-24-2016
Pros: Excellent hospitality
Cons: No complaints
4.0
Anthony
Disappointing
Family with Teens
05-19-2016
Pros: Breakfast.5
Cons: My family and I were attacked by bed bugs. My wife and I brought them home and have been battling to get rid of them. My daughter went on her trip to China and called back home with the same complaint.;
7.1
Danielle
Good
mature couple
05-15-2016
Pros: Early check-in/check-out, Breakfast included, Happy Hour in the evening, Airport Shuttle Service, close Restaurants & Shops
Cons: Outdated mattresses, very uncomfortable. Outdated drapes (ours fell down & maintenance couldn't fix without a part, had to change rooms), shower pressure very low.
5.0
Verified Hotel Guest
Fair
Business Traveler
05-01-2016
Pros: The staff and room size Happy hour in the lobby
Cons: The rooms was very out dated; Breakfast was nothing special
10.0
Ronald
Exceptional
Traveling as Couple
04-30-2016
Pros: The cleanliness, most professional staff, great location close to MCO makes this hotel a great choice. They also serve a hot breakfast which is great for travelers!
Cons: None
9.0
Kathy
Wonderful
04-29-2016
Pros:
Cons: I was surprised by the $12 dollar parking fee.. not mention in any ads.
7.5
Rowena
Good
mature couple
04-26-2016
Pros: We love the space of the suite. The breakfast. It's a perfect place to stay after a long haul flight!!
Cons:
4.6
Klaus
Disappointing
mature couple
04-22-2016
Pros: Room was big and spacy.
Cons: A very noisy fan just outside our room. The hotel informed that it would be turned off at 11pm but didn't mention that at 5am it would be on again! Very long lines for elevators.
7.9
Tracy
Good
young couple
04-10-2016
Pros: Breakfast was included and they offered a drinks and snacks service early evening
Cons: We had to pay to park the car which we were not aware of and to use the wifi we also had to pay
10.0
Verified Hotel Guest
Exceptional
04-07-2016
Pros: It was conveniently located, the suite was spacious and staff was very friendly and helpful.
Cons: There is a fee for parking.
8.3
April
Very Good
review category group of friends
04-02-2016
Pros:
Cons: The toilet did not work for the first three days, I had to phone for repair each day. I was not given the opportunity to change rooms; no compensation was even offered.
10.0
Fran
Exceptional
solo traveller
03-16-2016
Pros: Exceeded my expectations in every way. First time stay at this hotel
Cons:
9.2
Janet
Wonderful
family with older children
03-14-2016
Pros:
Cons: Omelet station at breakfast was too slow. It took 20 minutes to get an omelet and then they filled my order three times.
9.6
Vicky
Exceptional
mature couple
03-09-2016
Pros: Comfortable bed and clean suite. Much larger than expected. Quick trip to the airport with a very friendly driver. Sadly we had to leave at O-dark-30 so we didn't get to try the complementary breakfast.
Cons:
7.5
Christine
Good
mature couple
03-08-2016
Pros:
Cons: I booked through a third party and because of this I was denied Hilton Honours points even though I settled my bill including the booking with the hotel direct. Disappointing
9.0
Kathleen
Wonderful
03-03-2016
Pros: The happy hour and breakfast were a definite cut above!
Cons:
10.0
Eleanor
Exceptional
mature couple
02-29-2016
Pros: Head of housekeeping sent back my credit card that was found in my room. I was very very great full.
Cons:
9.6
Paul
Exceptional
mature couple
02-28-2016
Pros: Friendly helpful staff. We chose it so that we could easily get to the airport very early the next day. And it worked like a charm.
Cons: Being near the airport there was quite a bit of noise from the planes taking off and landing.
9.6
Eleanor
Exceptional
mature couple
02-26-2016
Pros: The facility was very close to the airport and we were able to be shuttled.
Rooms were comfortable and clean.
We really enjoyed happy hour.
Cons: I was disappointed that Hilton would not give us our reward points. That is because we booked through a third party. Lesson learned ... either get a discount using 3rd party booking or get the points if you use the hotel's website.
5.0
Linda
Fair
mature couple
02-23-2016
Pros: The friendliness of the staff, the size of the room and the complimentary breakfast.
Cons: When we went to our room, the water to the toilet was turned off. After it was turned on, it overflowed on the first use. All of the lamps in the room were unplugged and we had to plug them in to use them. After flying all day it was very disappointing to have to deal with all of these problems. I selected Embassy because I could always rely on it to be perfect when I got there.
9.2
Shelbi
Wonderful
young couple
02-21-2016
Pros: Loved happy hour and breakfast!
Cons: The prices of the in hotel store
10.0
David
Exceptional
mature couple
02-05-2016
Pros: It is a great location near the airport at a very reasonable price. The room was large with plenty of room. The happy hour in the atrium with free coctails and snacks was a welcome suprise.
Cons:
10.0
Susan
Exceptional
young couple
02-03-2016
Pros: Great location to airport. On time pick up . Bar and restaurant on site which is a bonus after travelling 12 hrs. Staff extremely efficient and friendly. Room large, bed extremely comfortable. Coffee making facilities. Large choice for breakfast with self ordering omelette station. No standing in line for an egg or omelette. Great service all round.
Cons: Only complaint was the room we were allocated was above kitchen facilities. Extraction fans should have been turned off at night.
5.0
Kenneth
Fair
mature couple
01-31-2016
Pros: Location.
Cons: We never felt welcomed at THIS hotel from check in to out. The young lady that checked us in was very disrespectful to my wife and I am a Hilton Honors member. We were told we couldn't use our complimentary wifi to not receiving any discount rate on our room since we didn't book through Hilton website. "We can't have everything at a discount " is the phrase she used. We frequent this location but have never felt discriminated by the staff before. I probably won't stay here again, and considering dismissing my membership. I hope someone from management contacts me.
6.7
Patrick
Pleasant
mature couple
01-25-2016
Pros: social hour which we did not attend. breakfast. nice bed and tv
Cons: air conditioning ventilation, and when its cold no heat. Also charge for parking. othe hotels in area do not charge.
8.3
Eboni
Very Good
mature couple
01-06-2016
Pros: I love that the shuttle was able to pick us up and take us to different restaurants in the area.
Cons: I didn't like that the shuttle couldn't take us 3 miles away to a restaurant.
7.0
Saidiskandar
Good
family with young children
01-03-2016
Pros: Nothing
Cons: I booked the room so I didn't have to look for hotel upon arrival. I was given small room and surprised me. 1 bedroom 1 bed room for 2 adults and 4 kids.......
I had to look for new hotel for the trip.
It wasn't pleasant experience.
9.2
Greg
Wonderful
family with older children
01-03-2016
Pros: The complimentary cocktail hour. Breakfast was exceptional.
Cons:
10.0
Geraldine
Exceptional
family with older children
01-02-2016
Pros: Staff very friendly and helpful
Very near Orlando airport
Shuttle service to Airport
Excellent Breakfast
Food lovely
Cons: Nothing
10.0
P
Exceptional
young couple
12-30-2015
Pros: Great Place! Should Have booked directly with Marriott as than I would have gotten the perks like free wifi..... other than that, Hotel was awesome
Cons:
8.0
Verified Hotel Guest
Very Good
12-14-2015
Pros: The employees
Cons: Price was high for what you get, although the room was clean and the staff was amazing. We stayed at the embassy suites the night before which had much better rooms but there staff was horrible. Overall the Hyatt was good.
10.0
Willie
Exceptional
family with young children
12-12-2015
Pros: Breakfast
Cons:
10.0
Fletcher
Exceptional
mature couple
11-30-2015
Pros: Convienence to my desination. Cleanliness , nice staff
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