Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guests appreciate the space offered in the modern rooms of this hotel. Start your day with a hot meal from the breakfast bar and end it with a cool dip in the inviting pool.
Smoke free premises. 107 units, some efficiencies. 4 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, area transportation-within 2 mi.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 208 guests
Showing reviews 1 - 5 of 50
9.2
Verified AAA Guest
Wonderful
Family w/Children
10-04-2016
Very nice but very pricey.
Pros: Friendly, helpful staff
Cons: Very expensive gift shop, $8 for a bottle of water in the room.
7.9
Soneea
Good
young couple
05-07-2017
Pros: My husband and I had our flight canceled and booked a room with this hotel. I loved the fact that it was quick. Breakfast was great. As a smoker I was glad that there was no smoking in the room. The room was pretty big and staff were friendly. We were glad that they also had a complimentary shuttle to the airport. We found a Cuban restaurant at the adjoining hotel ( the Clarion). The food was great and you can't beat the prices. We would book this hotel again if we go to Orlando.
Cons: We thought everything was great. No complaints.
7.9
Juliet
Good
young couple
04-28-2017
Pros: It is very close to the Orlando airport. The rooms are modern and well insulated - so you don't hear any noise from the airport or other guests. The staff was very helpful - I needed to print tickets for Cirque and boarding passes. They were helpful in recommending a good place for dinner.
Cons: One of the features is breakfast included, but it starts at 7am, so if you have an early flight, like we did, there is no breakfast to be had. Another hotel that we stayed at had coffee, tea, muffins and fruit for guests who had an early check out. Perhaps a consideration for Holiday Inn.
9.6
Anonymous
Exceptional
review category group of friends
04-21-2017
Pros: The room was very clean and the bed was comfortable. The breakfast was good too, you have your standard eggs, sausage, biscuits and gravy. Along with some fresh fruit, yogurt, pancakes and cold cereals.
Cons: The pillows gave in after only a few minutes of laying on them.
10.0
Peggy
Exceptional
young couple
04-21-2017
Pros: The neatness and cleanliness. I liked the set up for seating in the eating area.
Cons:
9.2
Robert
Wonderful
solo traveller
04-11-2017
Pros: Breakfast was great! Coffee is always enjoyable, great blend
The shuttle driver was an excellent young man, polite and courteous! Will was his name! He deserves an AT A Boy!
Cons: Price!!!!!!!!! Had to cancel a day early and their was no refund or at least a partial credit.
8.8
Karen
Excellent
family with young children
03-27-2017
Pros: Customer service at front desk was excellent!
Cons: Had a little trouble controlling temperature in room.
9.2
Larry
Wonderful
family with young children
03-21-2017
Pros:
Cons: Under construction. A bit difficult to access
9.2
Christine
Wonderful
family with young children
03-21-2017
Pros: Friendly staff, nice rooms, great breakfast variety and good price for the property.
Cons: Pool was a little chilly for the outside temps, but kids still enjoyed.
4.2
Kathy
Disappointing
family with young children
03-14-2017
Pros: Great breakfast options.
Near airport.
Cons: Floor in bathroom dirty. Free shuttle is hourly only!
Bathtub did not drain properly
No nearby, walkable restaurants.
9.6
Mark
Exceptional
young couple
03-08-2017
Pros: Everything!!
Cons: It was a bit pricy. But it was worth it.
9.6
Linda
Exceptional
young couple
03-04-2017
Pros: Excellent service from staff at registration desk.
Cons: Location is very industrial with almost no restaurants nearby--just a McDonald's and a seafood restaurant within 5 min. walk. For those without a car, this is a problem.
10.0
David
Exceptional
family with young children
03-02-2017
Pros:
Cons: Homemade cookies
8.0
Baldev
Very Good
family with young children
03-02-2017
Pros: Customer service
Cons: Liked everything
3.8
William
Poor
family with young children
03-01-2017
Pros: Desk people were nice.
Cons: Neighborhood, cleanliness, price way out of line with cost, toilet worked poorly, hole in the wall under sink, shower curtain too short, temperature control a challenge, breakfast awful, building needs renovation.
10.0
Ken
Exceptional
young couple
03-01-2017
Pros: Very comfortable
good quality
good features
Cons:
9.6
Rich
Exceptional
family with young children
02-27-2017
Pros: Good choices at breakfast, scrambled eggs, sausage, biscuits & sausage gravy, pancakes, juices, cereal, and fruit
Cons:
8.3
Fitzhugh
Very Good
solo traveller
02-20-2017
Pros: LOCATION
Cons: NO LAUNDRY
9.2
Harriet
Wonderful
young couple
02-18-2017
Pros: The facility was clean and attractive. Karrie, who checked us in, was very friendly and informative. She made us feel special and even put a call on hold to finish our check-in. When we saw her later that day and the next morning, she had a big smile and took time to talk. Her restaurant recommendation was spot on. The breakfast was well stocked and prepared. The area was appealing and very clean.
Cons: The hot water took a long time to heat up in the bathroom. The pool water was pretty cold - the coldest that I encountered on my 9 day trip. There were a few bugs and leaves in the pool, but it was a windy morning.
7.5
Hjalmarth
Good
young couple
02-13-2017
Pros: One night stay close to airport.
Good room, nice (standard) breakfast, good location
Cons: The WiFi was slow and very unstable.
6.7
Dianne
Pleasant
young couple
02-07-2017
Pros: The food was ok. The room was nice and airy.
Cons: The towels were dirty.
10.0
Ron
Exceptional
young couple
01-20-2017
Pros: Cleanliness distaff breakfast was great
Cons: Only thing maybe was location although wasn't bad
10.0
Virginia
Exceptional
young couple
01-19-2017
Pros: Beautiful with new renovations.
Cons:
8.8
Happy
Excellent
young couple
01-16-2017
Pros: Perfect for getting to the airport on time
Cons:
8.3
Rudolf
Very Good
young couple
01-08-2017
Pros: Very good Continental breakfast buffet with great variety of offers
Cons: Breakfast area not really comfortable
4.2
Paul
Disappointing
family with young children
01-05-2017
Pros: Staff was friendly and courteous.
Cons: Place was under construction. Entire front desk area was torn up, no computer to check into my flight. Room was sub par. Bathroom door would not close and was falling off the hinges.(repaired after first night) elevator hand rails broken.
7.9
Idivebonaire
Good
young couple
01-04-2017
Pros: Recently renovated rooms... nice, ccomfortabl.
2 pillows for each of us, 1 labeled"soft", the other "firm"
Cons: Recently renovated rooms... nice, comfortable, except for 4 things: 1) low water pressure in shower 2) toilet often didn't flush without holding handle 3) thermostat was sheilded from blasting cold air from the AC by a freestanding closet, so temperature was difficult to control 4) television was difficult to watch from couch, seemed only intended to be viewed from bed.
4.6
David
Disappointing
solo traveller
12-15-2016
Pros: All staff very friendly.
Cons: Remodeling. Very noisy. Room smelled strong of paint. View of construction dumpster
7.1
Catherine
Good
review category group of friends
11-17-2016
Pros: Front desk staff was awesome! they were so helpful > the location was great very close to the airport.
Cons: The hotel was undergoing renovations and very noisy until about 6pm. The breakfast was in the front lobby and not a great place to eat with people coming and going and construction going on. No restaurant on property
and did not feel it was a particularly safe walking in that area
9.2
Neil
Wonderful
young couple
11-06-2016
Pros: Nice hotel even though undergoing renovation. Staff good, breakfast really good and Fish on Fire restaurant just down the road really really good
Cons:
10.0
Jacqueline
Exceptional
family with young children
10-08-2016
Pros: Great breakfast. Shuttle service was useful. Good size pool.
Cons: No restaurants nearby for lunch or dinner.
10.0
Paula
Exceptional
family with young children
10-08-2016
Pros: Has a lot to offer. Close to airport and dining. Staff was very friendly.
Cons:
5.4
Maureen
Fair
young couple
10-02-2016
Pros: Breakfast was clean with a variety of choices. Not huge. Seating moderate. Crowded at peak Time. The staff prompt, courteous & helpful. Front desk staff also.
Cons: Non smoking room had a slight odor upon entering. Ok. Layer of dust behind end table. Room 115. Room had been cleaned. Bathroom commode seemed very low. Probably a normal height but bad back made it tough. A higher commode or handicapped rail would of helped. Arm chair a little worn. Could have used another comfortable chair or loveseat. Did see new furniture coming in did not know if room was slated for upgrade.
10.0
Tamika
Exceptional
family with older children
09-28-2016
Pros: How the clean the hotel was. The breakfast was also very good.
Cons: Elevator seemed old and the extra charge for a roll away bed.
10.0
Richard
Exceptional
solo traveller
09-20-2016
Pros: I enjoyed the whole experience. Hard to separate anything as all great
Cons:
7.5
Andre
Good
family with young children
09-15-2016
Pros:
Cons: Had to have the bed sheets changed because they were not clean. we had to change them ourselves , there was no staff to do the work.
8.8
Brianne
Excellent
family with young children
09-12-2016
Pros: The beds were very comfortable.
Cons: Breakfast was poor.No real eggs and pancake machine was broken.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-08-2016
Pros: Location and ease of check in.
Cons:
5.8
Darren
Okay
family with young children
09-03-2016
Pros: location close to airport
Cons: Pillows were not good and general decor was poor when compared to holiday inn express in Pensacola.
7.0
Verified Hotel Guest
Good
Business Traveler
09-02-2016
Pros: location to airport
Cons: several lights in room were missing bulbs and the faucet in the tub leaked. room 222 needs nearby restaurant
7.1
Carol
Good
mature couple
09-01-2016
Pros: In-room coffeemaker was good.
Shuttle was prompt and courteous driver.
Cons: Dirty carpet
5.0
Scott
Fair
family with older children
08-21-2016
Pros: Th pillows. Breakfast
Cons: We checked in at nearly 3am, but should expect the same service as daytime. The night manager was really slow, unorganized and my wife and i agree his was clearly drugged up. He could nit find our reservation and could not type. Barely speak.
And we are going to be staying there on the way back home.
10.0
Melvin
Exceptional
mature couple
08-21-2016
Pros: I like that I can book a room and I am sure of a clean room and a good nights sleep
Cons:
7.9
Anonymous
Good
review category group of friends
08-20-2016
Pros: Staff was very helpful.
Cons: Reservation was wrong was supposed to be a suite but none were available. Had to use a rollaway bed instead.
6.7
Samuel
Pleasant
family with older children
08-16-2016
Pros: The proximity of the hotel to the airport was appropriate for our early flight out of Orlando.
Cons: When we arrived at the hotel we saw a sign stating that the hotel shuttle could be pre-arranged by notifying the front desk staff, we needed to depart to the airport at 6:00am. When my husband talked to the front desk attendant, he was told that the only shuttle times available to us would be 5:30am or 6:30am (either too early or too late for us). We had to arrange for other type of transportation.
5.0
Alex
Fair
solo traveller
08-04-2016
Pros: Close to airport
Cons: Rooms need to be upgraded
9.6
Diana
Exceptional
young couple
07-20-2016
Pros: I love the breakfast, the room very clean,staff friendly
Cons: That the shuttel doesn't go to sears mall
10.0
Linda
Exceptional
solo traveller
07-14-2016
Pros: room was quiet
breakfast was great
shuttle service was great
desk staff was very helpful
you could print boarding passes easily
Cons:
10.0
Margie-
Exceptional
mature couple
07-03-2016
Pros: Staff was very helpful and accommodating
Closeness to airport able to make a quick get away to head home
Cons: Nothing
8.3
Christina
Very Good
family with older children
07-03-2016
Pros: Room was very nice.
Cons: The guy at the front desk was constantly on the phone and taking with a friend in the lobby. When we called from the airpot to be picked up by the shuttle,it took 30 minutes to be picked up. It only took 6 minutes to get to the hotel from the airport, so I felt like we were ignored the first time we called. We also scheduled a wake up call at 4 AM for our flight. We never received that call. I'm glad it was our back up, and not our only alarm set.
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